8 of 8 Service Delivery Jobs in Staffordshire

Service Delivery Manager Proftech Talent are working with Motormax on the recruitment of a Service Delivery Manager to join their Shenstone based team. Motormax is a leading provider of automotive technology solutions, helping fleets operate more safely, efficiently, and intelligently. Their MaxConnex platform delivers advanced camera and telematics integrations, empowering businesses with real-time visibility, insights … and control over their operations. They are looking for a Service Delivery Manager to join the growing team and help deliver outstanding technology experiences to their customers. This role is central to the deployment of the MaxConnex camera platform and integrated telematics solutions-ensuring projects run smoothly from planning through to successful implementation. As a Service Delivery Manager, you will need to have/be: 3+ years' experience in service delivery, project management, or technical programme coordination, ideally in a SaaS, automotive, or telematics environment. Demonstrable experience managing hardware/software solution rollouts. Strong understanding of camera technology, telematics systems, or fleet management tools. Proven ability to lead cross-functional teams and manage external More ❯

Motormax is seeking an enthusiastic Business Administration Apprentice to support the Service Delivery Manager in delivering connected hardware and software solutions to clients. You’ll work closely with internal teams, Production, Engineering, Tech Support, and external partners to ensure efficient, high-quality service delivery. Role As an Apprentice, you’ll support the Service Delivery Manager … with tasks such as: Managing the end-to-end delivery of the Motormax camera platform and telematics integrations across customer environments. Acting as the main delivery contact for customers, ensuring clear communication, expectation management, and post-implementation support. Defining project scope, deliverables, and success criteria, creating detailed project plans, and ensuring milestones are achieved. Coordinating with supply chain … technical teams, and installers to manage stock, hardware setup, and on-site deployments. Identifying and mitigating delivery risks through proactive planning and escalation. Monitoring ongoing deployments, tracking progress against SLAs and KPIs. Organising regular check-ins, stakeholder updates, and delivery reviews. Supporting continuous improvement by enhancing delivery processes, documentation, and tools to enable scalable growth. Training This More ❯

Service Desk Advisor Permanent Monday - Friday 8.30 - 5pm Stoke on Trent £26,000 per annum. An exciting opportunity has arisen to join a leading global firm as a Customer Service Advisor. This role is integral to the smooth and efficient running of the company's customer service operations, providing essential support to both internal and external stakeholders. … Purpose of the Job To work collaboratively within a dedicated team, delivering high-quality support to ensure the effective operation of the customer service desk. The successful candidate will be the first point of contact for incoming service requests and will play a pivotal role in maintaining strong service delivery standards. Key Responsibilities Respond to all … incoming telephone calls professionally and promptly. Process and update service requests from clients, internal teams, and suppliers via phone, email, fax, or online platforms. Accurately log and manage reactive, planned, and statutory compliance tasks using internal systems. Coordinate with on-site engineers and field-based facilities managers to address client needs effectively. Consult with external contractors to arrange site More ❯

a high-impact, security-focused environment. You will support onboarding and offboarding activities, including project transitions and closures, and assist in creating and delivering customer reports, incident documentation, and service management plans. You ll monitor customer satisfaction, proactively address issues, and help strengthen client loyalty and retention. Part of your role will also involve identifying opportunities for growth, assisting … in contract renewals, and helping shape service expectations. You ll contribute to continuous improvement initiatives and support customer communications. Working closely with internal teams, you ll ensure service levels and KPIs are consistently met or exceeded. Acting as a trusted point of contact for assigned customers, you ll advocate for their needs throughout the service lifecycle. This … position would suit someone with previous experience in a customer-facing or support role for example, in service delivery , account management , or project coordination . Due to the nature of the sector our client operates in, you must be willing to obtain SC Clearance if successful. The role offers a 36-hour working week , the chance to work More ❯

a high-impact, security-focused environment. You will support onboarding and offboarding activities, including project transitions and closures, and assist in creating and delivering customer reports, incident documentation, and service management plans. You’ll monitor customer satisfaction, proactively address issues, and help strengthen client loyalty and retention. Part of your role will also involve identifying opportunities for growth, assisting … in contract renewals, and helping shape service expectations. You’ll contribute to continuous improvement initiatives and support customer communications. Working closely with internal teams, you’ll ensure service levels and KPIs are consistently met or exceeded. Acting as a trusted point of contact for assigned customers, you’ll advocate for their needs throughout the service lifecycle. This … position would suit someone with previous experience in a customer-facing or support role for example, in service delivery , account management , or project coordination . Due to the nature of the sector our client operates in, you must be willing to obtain SC Clearance if successful. The role offers a 36-hour working week , the chance to work More ❯

looking for a role with real impact? The West Midlands Pension Fund is seeking a dynamic and forward-thinking Head of Systems (IT Services) to lead the strategic direction, delivery and continuous improvement of our IT and digital services. About the role Reporting to the Director of Finance, Resources and Transformation, you will lead a highly skilled IT function … in IT leadership, ideally within a complex organisation. A proven ability to develop and implement IT strategies aligned to organisational objectives. Excellent knowledge of cybersecurity, information governance and ITIL service delivery. The ability to inspire, develop and manage high performing teams. Strong stakeholder management skills with the credibility to influence at senior levels. Experience in pensions or the wider … Why choose the West Midlands Pension Fund? At the West Midlands Pension Fund, you'll play a pivotal role in safeguarding and shaping the IT services that underpin the delivery of pensions to over 340,000 members and 800 employers. You'll join a collaborative and forward thinking organisation that values innovation, continuous improvement and professional development. We offer More ❯

of IT assets (hardware and software) from acquisition through to retirement, ensuring compliance with internal processes and governance. Manage and maintain accurate records of IT inventory, licences, warranties, and service agreements. Ensure financial accuracy across IT cost allocations, recharges, and budget submissions (monthly, quarterly, annually). Analyse and reconcile software licence compliance positions, identifying optimisation and cost-saving opportunities. … renewal data to support accurate forecasting and reporting. Support the migration of the asset database from Lotus Notes to ManageEngine. Manage key supplier relationships and oversee performance reviews and service delivery. Develop and maintain asset management policies, standards, and procedures. Produce financial and asset management reports for senior stakeholders. Required Skills/Experience The ideal candidate will have the … following: Experience in a similar role within IT Asset Management, IT Financial Management, or Service Management. Strong understanding of IT asset life cycles, software licence compliance, and recharging/cost allocation models. Experience managing supplier relationships and third-party delivered services. Knowledge of ManageEngine (or similar tools) highly desirable. Familiarity with Lotus Notes, Microsoft 365, and IT financial reporting. More ❯

our Information Management capability within the Birmingham office. You'll be responsible for growth targets, pipeline of work, training and development of the team whilst promoting the capability and service offering of the Information Management account. The Information Management account is a team of 40+ digital consultants driving digital transformation on all our major projects, mostly based in Croydon … planning of processes and implementation of tools to improve major project delivery. Sometimes this might be working directly with our clients, other times this might be supporting our internal delivery projects. You will be an advocate for digital ways of working, a promoter of good information management and comfortable working closely with our clients to share our experience. Your … Responsible for ensuring that projects are delivered successfully for the client and for Mott MacDonald, technically, commercially, and financially Growth and development of the Birmingham team Leading the technical delivery of consultancy services Delivery of a programme of technical solutions as agreed with the client Compliance with the Mott MacDonald management, quality, safety and environmental system requirements Coordinate More ❯