Partners, including the provision written business proposals, business plans and on-boarding documentation. Plan & Review • Understand the Vendor's business including core strategy, financial performance, business/growth goals and total UK revenue (including Arrow ECS's share of wallet by revenue and product mix). • Management of Soft … the Vendors products, services and solutions into the existing Partner base. • Conduct monthly 1-1 business reviews with your named Vendors to ensure key performancemetrics and objectives set out in the Generic Vendor Business Development Plan are on track. Relationships • Position Arrow ECS to become the trusted … as well as the management of their external and internal sales team. Coach and mentor them to assist them in achieving their responsibilities. • Ongoing performance management to include the identification of skills shortages, provision of feedback and future development opportunities. • Set/Agree sales targets for team and approve More ❯
and manage team schedules, work assignments, site coverage, and resource allocation. Serve as the escalation point for technical issues or high-priority field failures. Performance & Quality Oversight Ensure timely completion of preventive maintenance, system upgrades, troubleshooting, and emergency response at all BESS sites. Oversee implementation of standard operating procedures … and ensure compliance with local and national safety regulations. Monitor field performancemetrics, analysing data from monitoring systems to identify trends and drive improvement. Safety & Compliance Ensure all work is conducted in accordance with HSE standards and regulatory requirements. Perform risk assessments and ensure all personnel adhere to … records for audits and compliance reporting. Customer & Stakeholder Engagement Act as the technical liaison for internal stakeholders, project managers, and external clients regarding system performance and field operations. Support customer satisfaction by ensuring service excellence and timely resolution of on-site issues. Training & Development Mentor, coach, and develop field More ❯
business stakeholders to contribute to continuous improvement strategies and ensure IT systems meet organizational needs. Monitor IT service levels, develop internal procedures, and manage performancemetrics to ensure high standards are maintained. Oversee contract and license management for IT systems, software, and users. Own and manage the Microsoft More ❯
