7 of 7 Customer Retention Jobs in Surrey

European Customer Retention & Loyalty Senior Manager Location: London | Hybrid: 3 days office/2 days WFH Are you passionate about building customer loyalty and driving sustainable growth across international markets? We are looking for a European Customer Retention & Loyalty Senior Manager to lead … long-term business growth. You will operate in a corporate, fast-paced, matrix environment, working closely with European markets and senior stakeholders across customer care, digital, marketing, sales and product teams to unlock new growth opportunities through customer loyalty and retention. This role is ideal for a strategic ...

technology business centred around the safety of lone and at-risk workers across both public and private sectors. Protecting over 200,000 employees, our customer base includes more than 100 NHS trusts, 150 local authorities, 200 housing associations and hundreds of commercial organisations in sectors including utilities, facilities management … spending accounts, with a view to retain with inflation. Grow the base – Driving new product uptake through whitespace analysis working closely with the customer success and Customer care teams to understand key customer challenges and opportunities and develop key win strategies that differentiate the commercial offering Identify ...

proactive and commercially focused Renewals Account Manager. This role involves managing the renewal lifecycle of software licences and service contracts across an established customer base. It is an excellent opportunity for someone who excels in client communication, contract management, and identifying growth opportunities within existing accounts. Operating remotely within … Surrey region, the successful candidate will play a key role in ensuring customer retention, satisfaction, and revenue continuity. Day-to-day of the role as Renewals Account Manager Proactively manage contract expirations by tracking upcoming renewals and initiating client discussions early. Prepare and deliver renewal quotes ...

communication and account reviews Identify upselling and cross-selling opportunities across AI, cloud and cyber security services Support contract renewals and ensure high client retention Act as the primary commercial contact for your accounts Collaborate with technical teams to deliver tailored IT solutions Present proposals and recommendations aligned ...

ongoing satisfaction to aid growth and contract renewals with customers. Work alongside our sales team, driving and supporting their strategy for new business acquisition, customer growth and retention. Plan and prioritise personal sales activities and customer contact to meet and exceed required daily sales activities. Maintain … across the business including leadership, solution architects, procurement, and others to make both tactical and strategic decisions. While feeding back to all on discovered customer needs, to support continual improvement of product and process. Customer visit and international travel when necessary. Utilisation of CRM (Salesforce) in the recording ...

business operates multiple WooCommerce websites and is investing heavily in growing their direct-to-consumer (D2C) offering. With a strong reputation, a loyal customer base and significant marketing investment, they are now looking for a Data Analyst who can help accelerate growth and strengthen customer retention. The Role … strategy and reporting across the company’s D2C e-commerce channels. Working closely with Marketing and Operations leadership, this role will focus heavily on customer behaviour, lifecycle marketing and Klaviyo performance. This is an excellent opportunity for someone who enjoys blending analytics with CRM optimisation and wants ...

Financial Services Industry. This full-time role is ideal for someone who is keen to oversee client relationships, ensuring satisfaction and retention while meeting business goals. Day-to-day of the role: Team Leadership: Recruit, train, motivate, and supervise client service representatives, setting goals and monitoring performance. Client … primary point of contact, build strong relationships, and ensure clients receive exceptional service. Strategy & Improvement: Develop and implement strategies to enhance customer satisfaction, retention, and sales; aligning with company objectives. Issue Resolution: Investigate and resolve complex client complaints and handle escalations. Operations & Reporting: Oversee daily operations, ensure ...