6 of 6 Customer Retention Jobs in Surrey

ambitious plans to reach £100M ARR by 2030 . Market-leading SaaS platform helping organisations reduce cyber risk through security awareness and compliance. A Customer organisation of 40+ people spanning Customer Success, Account Management, Onboarding and Managed Services. Significant investment into the customer technology stack, including Salesforce … Gong and Hook, creating a genuinely data-driven Customer Success function. A business that believes Customer Success should drive commercial outcomes, not just customer happiness. The Opportunity: Taking the lead for the Scaled Customer Success function, you'll define how a modern scaled CS organisation operates ...

operational systems onboard, Motion Applied enables their customers to operate more efficiently and deliver a reliable, connected journey. Purpose of the Role As a Customer Success Manager at Motion Applied, you will be responsible for the delivery, performance and continual improvement of our services across a portfolio customers. This … combines ITIL Service Delivery Management and Account Management responsibilities. You will ensure services are delivered in line with agreed SLAs, operational performance targets and customer expectations whilst driving ongoing customer satisfaction, retention and growth. The role will act as the primary customer contact for operational ...

Shape the Future of Customer Engagement Through CRM, Data & AI. Location: Dorking, Surrey (Hybrid - 3 days in the office) As part of the DERTOUR Group, one of Europe’s leading travel groups, DERTOUR UK supports a range of well-known specialist travel brands including Kuoni, Carrier, CV Villas, Explore … Jules Verne, Kirker, Santas Lapland and Solmar Villas. Our IT and digital teams play a key role in enabling these brands to deliver outstanding customer experiences. We are dedicated to creating a diverse and inclusive workplace where all candidates feel welcomed and supported. To ensure everyone has an equal ...

Revenue Operations, FP&A, Accounting, and M&A teams on commercial reporting matters. Analysis and Insights Conduct deep-dive analysis into ARR drivers, retention trends, renewals, churn, install-base performance, expansion rates, and new logo acquisition. Identify business performance trends and translate data into meaningful recommendations. Investigate anomalies … roles. Significant experience within a software, SaaS, subscription, or technology company. Experience working with recurring revenue models, ARR, ACV, SaaS metrics, subscriptions, renewals, and customer retention analysis. Experience supporting executive-level business reviews and reporting processes. Additional Information A persistent nature and a willingness to understand ...

established B2B managed services division within a wider technology group. This is a senior leadership role with genuine autonomy across strategy, commercial performance, sales, customer retention, people leadership and service delivery. You'll take full ownership of the division's P&L and be responsible for building … profit, budgeting and forecasting. * Lead both managed services and professional services operations. * Drive new-logo acquisition while developing strategic relationships across the existing customer base. * Identify opportunities to introduce managed services to customers across the wider group. * Oversee Microsoft-focused and Azure-led managed services, alongside the continued development ...

large enterprise accounts Partner with C-Level executives to develop and implement effective, enterprise-wide strategies Identify and develop new business opportunities Guide customer satisfaction, account retention, renewal and growth Own forecasting and account planning on a monthly/quarterly/annual basis Travel ...