8 of 8 ITSM Jobs in Surrey

service quality standards are met Identify and escalate potential security incidents Technical Environment Windows Desktop & Windows Server Microsoft 365 Microsoft Entra ID Microsoft Intune ITSM tools (e.g. ServiceNow) Basic TCP/IP networking ITIL processes (Incident, Problem, Change, Request Fulfilment) Hardware support (desktops, laptops, mobile devices, printers) Working Pattern Remote ...

excellent customer service Requirements 3+ years IT support experience (incl. 2nd line) Strong knowledge of Windows, Microsoft 365, and basic networking Experience with Azure, ITSM tools, and remote support Strong problem-solving and communication skillsWhat’s Offered Exposure to latest cloud technologies Training and career development Supportive, fast-paced environment ...

activities Service assurance Ensures IT services meet the needs of the assigned business area Gathers feedback on IT services and works with the IT Service Management team to agree and deliver improvement actions Owns relationships with third-party suppliers to ensure the business receives optimal service and value for money ...

bonus. Hands on deployment and support of Apache Tomcat based applications. Experience working in live customer environments, providing production support. Practical experience using ITSM tools such as Ivanti, ServiceNow, or similar. Ability to lead technically while remaining operationally involved. Strong customer communication skills across video, telephone, and email. Eligibility ...

hour working week. Are you a great communicator and influencer who is comfortable working in a technology environment? Are you familiar with IT Service Management practices? We are looking for a solution-focused and pragmatic Change Co-ordinator in our IT & Digital Service Transition team. Your designated office base will ...

focused, you will be able to prioritise operational requests, investigate alerts, resolve standard incidents and escalate more complex issues clearly and promptly. Experience of ITSM processes, SLAs, change control and working with suppliers or vendors would be an advantage, along with a proactive approach to spotting capacity, performance, resilience ...

across this global organisation. You will be responsible for extracting, transforming, analysing and visualising data from multiple enterprise systems including Azure, Salesforce and Halo ITSM to deliver high-quality insights for senior executives, sales teams, service delivery, engineering, product teams, and customers. The role will design and maintain advanced Power … Experience for the Senior Data Analyst 5–7+ years’ experience as a Senior Data Analyst, BI Analyst, or Analytics Specialist, ideally within SaaS, ITSM, or service-led organisations. Strong Python experience (essential), including use for data analysis, automation, modelling, and system integration. Advanced SQL skills and experience building and maintaining ...

influence over how things are done. Working within a collaborative and forward-thinking business, you'll benefit from a clear progression path toward IT Service Management, with exposure to service performance, reporting and continuous improvement initiatives from day one. Key Responsibilities Lead the day-to-day operations of the service … it grows. If you're looking for a role where you can step up, make an impact and progress your career toward IT Service Management, we'd love to hear from you. Apply ...