experience Desirable Qualification in Customer Service/telephone training Qualification in IT support, e.g. CompTIA A+, CompTIA N+ Certification ITIL Foundation Certificate in ITServiceManagement Knowledge & Experience Essential Experience of working on an ITService Desk or similar technical support environment Experience of operating within Service Level Agreements and more »
and communication between project managers, the programme leads and the customers Your skills and experiences - ITService Designer (Service Transition Management) Knowledge of ITServiceManagement and Service Transition Management ITIL/Six Sigma qualifications desirable. Training and sponsorships provided for strong candidates without Understanding of Service Design principles and more »
Resolve and close incidents/service requests as per the procedures & allocated timelines. Log relevant incident/service request details as per process in ITSM tool. Communicate with client regarding incident progress. Ensure tickets are always updated until issues are resolved. Comply with Quality Health Safety Environment (QHSE) and ITmore »
for improvement and implementing corrective actions as needed. Trends: Stay updated on emerging technologies, industry trends, and best practices in network operations and ITservicemanagement to drive innovation and maintain a competitive edge. Leadership: Act as a positive and innovative force within the NOC team, promoting the success of more »
47 Badshot Lea Road, Badshot Lea, Farnham, England
ADDCOM IT LIMITED
world class vendor certifications in addition to the Information Communication Technician apprenticeship qualification: CompTIA A+ CompTIA Cloud Essentials+ BCS Level 3 Award in ITServiceManagement & Business Processes Key areas covered are: Support Technician Maintenance or repair of systems faults Support for the roll-out of installation and commission of more »
Woking, Surrey, South East, United Kingdom Hybrid / WFH Options
Deerfoot I.T. Resources Limited
you can expect to work in these areas: Level 3 Network support Network incident diagnostics/resolution Network change implementation via requests made via ITSM Troubleshooting and fault-finding complex routing issues (BGP, OSPF and EIGRP). To apply for this Connectivity & Network Engineer role, your soft skills, expertise and more »