5 of 5 ITSM Jobs in Surrey

Vault and backup solutions. Cloud security and cyber security best practices. ISO 27001 compliance, audits and security governance. Windows and Linux environments. IT service management and modern infrastructure practices including DevOps principles. It would be great if you also have experience with technologies such as GitHub, Rundeck or Ansible, alongside ...

maintain high standards of behaviour with the client Ability to maintain confidentiality and deal with matters of national security. Experience of Cribl and JIRA ITSM work would desirable. The Team We work hard and often go the extra mile, but we recognise people's efforts and that everyone ...

opportunity to broaden your technical knowledge. What you'll be doing Supporting Microsoft Windows and Microsoft 365. Working within a ticketing or IT service management system. Troubleshooting first-line technical issues. Communicating confidently with customers over the phone and by email. Managing multiple priorities while remaining organised and calm. Experience ...

Proficiency in risk assessment and vulnerability management. Knowledge of OnPrem technology architectures including: Security controls and detection tools & networking and secure network architectures. Recognised ITSM certification (e.g. ITIL). Good knowledge and experience of common Enterprise ICT services. Experience working with Government systems and senior stakeholders. The Team We work ...

communication for incidents, planned maintenance, and service performance, building trust and supporting client retention and growth. Service tooling and reporting Define and own the ITSM tooling strategy, ensuring platforms support scalable, consistent service delivery across products and regions. Define and evolve service data, reporting, and client transparency capabilities, ensuring cross … product visibility and actionable insight for internal and client decision-making. Drive standardisation and optimisation of ITSM tooling, automation, and self-service capability across the function. Identify and adopt AI-assisted capabilities (e.g., intelligent triage, predictive incident detection, automated resolution workflows) to improve service efficiency and quality. Manage ITSM ...