10 of 10 ITSM Jobs in Surrey

own transport). Experience of oversight of multi-component system integrated with other organisations. Familiarity with software development life cycle (SDLC), cloud technologies, and ITSM tools (e.g., ServiceNow, Jira, Azure DevOps). Experience in maintaining, monitoring and evolving OLAs (Operating Level Agreements) between service delivery teams. Good understanding of operational More ❯

Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service, troubleshooting and documentation More ❯

Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service, troubleshooting and documentation More ❯

project management and change management. Communication skills (verbal, written) to make recommendations and prepare reports for all levels (including Board of Governors). IT Service Management Experience IT Infrastructure and Application Management Project Management Ability to implement and manage service level agreements (SLAs) and other performance metrics to ensure quality More ❯

IT documentation and training. Requirements for the job Mandatory Requirements: Fluent in English. Experience in the logistics industry. At least 5 years in IT Service Management and people management (middle management desirable). Customer management skills. Change Management experience. IT literacy. Excellent communication skills. Strong planning and organizational skills. Desirable More ❯

Support and be confident working deskside/Server Room on Networks, Infrastructure and Laptops. Responsibilities: Working with Third Parties Familiarity with ITIL processes and ITSM systems Experience in both Deskside and Network Support Active Directory Office 365 BAU and Project Work On Site If this could be your next career More ❯

looking for a strategic and results-driven Service Management Office (SMO) Lead to oversee the implementation, management, and continuous improvement of IT service management (ITSM) practices across the organization. This role involves developing and enforcing standards, ensuring alignment with business objectives, and fostering a culture of service excellence. The SMO … delivery. Key Responsibilities: Defining the vision, strategy, and roadmap for the Service Management Office (SMO) in alignment with organizational goals, establishing and enforcing IT service management policies based on ITIL, and managing the service portfolio. Identifying opportunities for continuous improvement, leading and mentoring the SMO team, and collaborating with IT … the incident. Qualifications: Education: Bachelor's degree in Information Technology, Business Administration, or a related field; advanced degree preferred. Requirements: Strong experience in IT service management, with at least a few years in a leadership role. Extensive experience with ITIL framework and certifications (e.g., ITIL Foundation, Intermediate, or Expert). More ❯

mid June. Requirements: Experience: 5+ years in a similar role, strong knowledge of ITIL framework and best practices, proficient in service desk software and ITSM tooling, Microsoft 365, Microsoft Intune, PC setup and configuration, understanding of Windows server technologies and Active Directory services. Skills: Excellent written and spoken English, supportive … wellbeing. Required Criteria 5+ years working in a similar role Strong knowledge of ITIL framework and best practices Proficient in service desk software and ITSM tooling • Microsoft 365 Degree level education or equivalent Desired Criteria Jira Service Management Worked within a "Follow the Sun" support model ITIL v4 Foundation Skills More ❯

as well as supporting internal business integrations. Other applications on the platform where experience is preferred are Field Service Management (FSM), IT Service Management (ITSM) and Strategic Portfolio Management (SPM). You will work closely with key users to identify, specify, and implement system enhancements and with your analytical mindset … communication skills, you'll drive meaningful change through well-founded and convincing solutions. Key responsibilities: Support the adoption and expansion of ServiceNow CSM, FSM, ITSM & SPM across Kinly Continuously enhance the existing ServiceNow applications Develop automations and support system integrations Create innovative solutions to drive efficiencies for business stakeholders Manage More ❯

scripting languages (Python, Bash, YAML), code versioning tools, and developing scalable, efficient automation in production environments. ITSM, ITIL & Service Improvement: Strong understanding of IT service management, ITIL frameworks, and continual service improvement methodologies. Certifications & Communication: AWS certification preferred (e.g., AWS Solutions Architect, AWS Certified Engineer), with excellent communication skills and More ❯