4 of 4 Performance Metrics Jobs in Surrey

growth mindset and culture of continuous learning and improvement Organize team schedules and tasks to ensure optimal staffing and excellent customer service Monitor quality of service through reviews and performance metrics (CSAT, first-time fix, response times, etc.) Manage escalations, resolving complex queries with care and urgency Champion the voice of the customer internally-identify trends and collaborate More ❯

Things Moving: Process sales orders, track deliveries, and assist with invoicing. * Manage the CRM: Keep customer records up to date and squeaky clean. * Reporting: Pull together sales figures and performance metrics to help guide decisions. * Team Coordination: Work closely with marketing, finance, and ops to keep everything aligned and on schedule. ?? Who You Are * 1-3 years' experience … a team. ?? Why Join? * Competitive salary and bonus structure * Room to grow - we support career development and internal progression * A positive, inclusive culture that values people as much as performance * Involvement in exciting projects that make a real difference * A team that supports, celebrates, and has your back More ❯

campaigns to support business objectives. Optimise website content and online presence for improved search engine performance. Manage social media platforms and create engaging content to enhance brand visibility. Analyse performance metrics and generate reports to inform future strategies. Coordinate with internal teams to ensure brand consistency across digital channels. Identify and implement opportunities for growth through paid and … required. Profile About You: A strong understanding of digital marketing principles and strategies. Proven ability to manage and optimise campaigns across multiple platforms. Experience using analytics tools to monitor performance and guide decision-making. Excellent written and verbal communication skills for creating impactful content. Proficiency in working with social media platforms and content management systems. A proactive attitude and More ❯

closure and handover to delivery teams. Revenue Growth & Commercial Leadership * Consistently achieve and exceed revenue and margin targets. * Negotiate and close complex managed service and technology contracts. * Monitor commercial performance and adjust strategy where needed. Collaboration & Team Engagement * Work closely with technical, delivery, operations, and marketing teams to ensure seamless client engagement. * Act as a senior commercial leader, providing … input, mentoring, and direction to wider sales colleagues. * Report to senior leadership on pipeline performance, forecasts, and strategic wins. Industry Presence * Represent the business at industry events, trade shows, and networking opportunities. * Build a strong network within the IT Managed Services and wider commercial technology sector. Key Qualifications & Experience Education & Experience * Proven track record in business development or commercial … a proactive, results-driven approach. * Highly motivated self-starter able to build and lead business development initiatives from scratch. * Excellent interpersonal and influencing skills, with a strong executive presence. Performance Metrics * Success in this role will be measured by: * Annual revenue and margin growth achieved. * Value and number of new client contracts secured. * Expansion of market share within More ❯