1 to 25 of 53 Performance Metrics Jobs in the South East

leading support operations across multiple locations, ensuring customers receive a consistent, high-quality service. You will design and improve support processes, introduce clear performance metrics, manage SLAs, and develop the team from a reactive ticket-handling function into a proactive, customer-focused support operation. This role would suit … service. Design, implement and improve a multi-tier support model, such as Tier 1, Tier 2 and Tier 3 support. Establish clear KPIs and performance metrics, including response times, resolution times, SLA achievement, escalation rates and customer satisfaction. Use ticketing data and operational insight to identify bottlenecks, improve ...

Produce process artefacts to support enterprise architecture, solution design, and system integration. Facilitate AI automation and process-driven design opportunities through structured process modelling. Performance & Continuous Improvement Define and track process performance metrics (KPIs) before/after optimisations. Drive continuous improvement initiatives across target business processes. Measure ...

transition and alignment with their expectations. Provide training and support to clients on our products/services, ensuring they maximise their usage and value. Performance Analysis and Reporting: Monitor key performance metrics and KPIs to assess client satisfaction and identify areas for improvement. Prepare regular reports … health & wellbeing programmes Audio, optical & dental cover Up to 10 days of relevant training per year A tailored professional and personal development plan High performance computers for all employees Friendly, supportive, and professional working environment Our Recruitment Process: Stage 1: Telephone screening (1015 minutes) with HR Team Stage ...

changes that foster a culture of continuous improvement. Experience in working with teams and stakeholders to define user stories with suitable acceptance criteria, key performance indicators (KPIs) and associated performance metrics and measures. Expertise in communicating ideas clearly and persuasively to diverse audience groups using multiple remote ...

join a growing consumer-focused business based in Surrey. This is an exciting opportunity for a commercially minded digital professional to support online trading performance across multiple e-commerce channels and key retail partners. The successful candidate will have a strong understanding of digital merchandising, online trading, and customer … experience, with the ability to use performance insights to drive engagement, conversion, and sales growth. Key Responsibilities E-Commerce & Merchandising Support the day-to-day management and optimisation of e-commerce websites and online retail channels. Ensure homepage content, landing pages, banners, navigation, and product merchandising align with campaign ...

join a growing consumer-focused business based in Surrey. This is an exciting opportunity for a commercially minded digital professional to support online trading performance across multiple e-commerce channels and key retail partners. The successful candidate will have a strong understanding of digital merchandising, online trading, and customer … experience, with the ability to use performance insights to drive engagement, conversion, and sales growth. Key Responsibilities E-Commerce & Merchandising Support the day-to-day management and optimisation of e-commerce websites and online retail channels. Ensure homepage content, landing pages, banners, navigation, and product merchandising align with campaign ...

continues to invest in innovation, experimentation, and data-driven growth. They foster a collaborative and forward-thinking culture with a strong emphasis on performance and continuous improvement. The Role You will own and optimise the end-to-end digital customer experience, with accountability for conversion, revenue, and customer engagement … brands. Key responsibilities include: Define and deliver a CRO and experimentation roadmap aligned to commercial goals Optimise the full conversion journey to improve performance and user experience Use analytics, user insights, and testing tools to identify opportunities for improvement Lead and implement A/B testing and experimentation strategies ...

changes that foster a culture of continuous improvement Expertise in working with teams and stakeholders to define user stories with suitable acceptance criteria, key performance indicators (KPIs) and associated performance metrics and measures. Experience in defining and maintaining iterative product roadmaps, feature or development backlogs and release ...

collaborative culture brings together teams across product, marketing, and engineering to drive meaningful change. They offer a flexible working model designed to support both performance and wellbeing. The Role You will lead the end-to-end customer experience optimisation strategy, owning performance across digital journeys and driving improvements … accountability for conversion, revenue, and customer experience outcomes Develop and execute a data-led experimentation and CRO strategy to improve conversion, retention, and ancillary performance Use analytics, user research, and behavioural data to identify opportunities and prioritise impactful changes Partner with engineering, UX, and commercial teams to deliver ...

Management, ensuring service delivery aligns with SLAs and KPIs. Act as the primary contact for customer queries related to service assets and configurations. Monitor performance metrics, analyse trends, and prepare detailed reports for stakeholders. Manage incident, problem, and change processes following ITIL best practices. Collaborate with internal teams ...

changes that foster a culture of continuous improvement Expertise in working with teams and stakeholders to define user stories with suitable acceptance criteria, key performance indicators (KPIs) and associated performance metrics and measures. Experience in defining and maintaining iterative product roadmaps, feature or development backlogs and release ...

Cloud Hosting Product backlog based on value and dependencies. Ensure security, compliance, and risk management for the Cloud Hosting Product. Oversee Cloud Hosting Product performance, including delivery velocity and incident resolution. Provide functional and non-functional test support to the Platform Engineers. Act as the 'Voice of the Customer … setting tasks, providing feedback, creating reports, and other written materials. Desirable Skills: Experience with Agile methodologies and frameworks, such as Scrum. Understanding of Product performance metrics and the ability to improve Product performance. Knowledge of SQL, Python, and other relevant development languages. Knowledge of hybrid or multi-cloud ...

standards, and regulatory requirements. Develop risk mitigation strategies for procurement activities and ensure a robust compliance framework is in place.* Establish and track procurement performance metrics, ensuring alignment with global procurement objectives. Regularly report on key performance indicators (KPIs), such as cost savings, supplier performance, contract … Change, Leading Customer Centric Teams, Market Analysis, Mentorship, Prioritization, Procurement Strategies, Procurement Systems, Responsible Sourcing, Risk Management, Strategic Sourcing, Strategic Thinking, Supplier Management, Supplier Performance Management (PM)**We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with ...

while contributing to ongoing growth and improvement initiatives. Key Responsibilities Develop an understanding of customer needs, behaviours, and market trends. Monitor and analyse digital performance metrics and customer engagement. Produce reports and insights to support business decision-making. Support digital marketing initiatives and work with external agencies where ...

website elements, user journeys and conversion funnels. Conversion Insight: Complete all test analysis, communicating insights to internal stakeholders. Provide regular updates on progress and performance metrics to ensure transparency across the wider business. Experimentation platform expert: Become platform super user, able to independently develop tests and metrics on the platform through to delivery. Website Analytics: Monitor and analyse website and digital performance using web analytics and customer feedback tools including but not limited to Contentsquare, GA4, and GetFeedback. Translate these insights into actionable recommendations, identifying testing opportunities and iterations to inform the test backlog. User ...

their best. You manage and optimise CRM data, ensuring accuracy and visibility across the sales cycle. You produce clear, timely reports on pipeline, performance, and forecasting. You support new team members with onboarding and system training. You coordinate between departments to improve quote-to-order and reporting efficiency. … identify process improvements and support key projects that increase operational effectiveness. You analyse sales trends and performance metrics to highlight risks or opportunities. You handle internal and partner queries professionally and efficiently. Your Profile: You have experience in Sales Operations , Business Administration , or a related analytical or commercial ...

operational services Embed Responsible AI principles including fairness, transparency, and accountability into service design Collaborate within multidisciplinary teams and support agile delivery Define service performance metrics and continuously improve services using data and feedback Essential Skills & Experience Strong experience designing end-to-end services in complex organisations Skilled … Desirable Skills Experience with generative AI or Copilot-style tools Public sector or regulatory experience Knowledge of accessibility and inclusive design Experience with service performance measurement Behaviours User-focused and outcome-driven Collaborative and inclusive Evidence-based and analytical Adaptable in emerging technology environments Committed to Responsible AI principles ...

Date: ASAP (max 2 weeks' notice) Overview We're looking for a highly proactive Senior Data Analyst with strong experience in marketing technology and performance analytics. This role requires someone who can uncover insights, drive initiatives, and influence stakeholders through data-led recommendations. Key Responsibilities Proactively identify opportunities … Influence and challenge stakeholders with data-driven recommendations Perform customer segmentation and deep customer behaviour analysis Analyse product interactions and customer journeys to optimise performance Deliver insight-led recommendations across: Customer add-on history Retention strategies and test-and-learn approaches Identification of the most profitable customer segments Monitor ...

identifying root causes, driving permanent resolutions and reducing recurring issues. Analyse incident trends and implement proactive service improvements. Produce service reports, dashboards and performance metrics, providing data-driven recommendations to improve operational efficiency. Ensure adherence to ITIL best practices and review service designs to confirm operational readiness ...

Working within a collaborative and forward-thinking business, you'll benefit from a clear progression path toward IT Service Management, with exposure to service performance, reporting and continuous improvement initiatives from day one. As a true leader in their field, youll benefit from working with genuinely cutting-edge technology … technical issues across client environments Mentor and develop junior analysts through coaching, training and regular 1-2-1s Drive service improvements by analysing performance metrics and identifying trends Maintain high-quality documentation across tickets, knowledge base and processes Deliver a proactive, customer-first approach, ensuring consistently high ...

Responsibilities Define and deliver the IAM product vision and roadmap Collaborate with stakeholders to gather and refine requirements Manage backlog, priorities, and product performance Ensure security, compliance, and risk management Act as the voice of the customer and key escalation point Support cross-functional teams including architecture and delivery … information Strong written and verbal English communication skills Desirable Practical experience with Agile methodologies (e.g. Scrum), including coaching or upskilling teams Understanding of product performance metrics (e.g. defect rate, downtime, velocity) and how to improve them Experience evaluating contractors and suppliers within the Software Development Lifecycle ...

testing and experimentation programmes to validate and scale changes Collaborate with product, engineering, UX, and marketing teams to deliver optimisation initiatives Define key performance metrics and present insights and recommendations to senior stakeholders Champion a culture of testing, learning, and continuous optimisation across the organisation SKILLS AND EXPERIENCE ...

across a multi-site operational environment. This role will be responsible for ensuring the delivery of a high-quality support service, managing service desk performance, driving continuous improvement and acting as the key escalation point for service-related issues. Key Responsibilities * Lead and develop the Service Desk team, promoting … customer-focused culture * Manage service desk performance, workloads, KPIs and service levels * Act as the escalation point for major incidents and service issues * Drive improvements across incident, request and problem management processes * Produce regular service reporting and performance metrics for stakeholders * Coordinate support activities across operational sites ...

full digital journey while influencing strategic decision making. Own and optimise the end to end digital customer journey with accountability for conversion and revenue performance Develop and execute a data led experimentation and CRO roadmap across multiple products and markets Use analytics, customer insights, and testing tools to identify … programmes across digital platforms Collaborate closely with product, UX, engineering, and marketing teams to deliver optimisation initiatives Define and track key customer experience and performance metrics, presenting insights to senior stakeholders Champion a culture of experimentation, continuous improvement, and customer centricity Your Skills and Experience Commercial experience ...

coach, and motivate the service desk team, fostering a culture of accountability, continuous improvement, and customer-first thinking. * Conduct regular one-to-ones, set performance objectives, and support the professional development of each team member. AI & Process Innovation * Take ownership of the company's AI implementation roadmap within customer … focus on complex, high-value interactions. * Bring the team on the journey, embedding new tools into everyday practice. Strategy & Reporting * Report on service performance metrics to the COO, providing insight and recommendations to drive continuous improvement. * Collaborate cross-functionally with Sales, Operations, and Technical to ensure customer feedback ...