1stLine IT Support Technician - MSP My client is an ambitious and fast-growing Managed Service Provider (MSP) that partners with a wide range of businesses to deliver first-class IT solutions. With a reputation for innovation, excellent customer service, and a fun, supportive team culture, they are the perfect place for an IT professional … who wants to learn, grow, and make a real impact. They are now looking for an enthusiastic 1stLine IT Support Technician to join their team. This is an exciting opportunity to be the first point of contact for clients, solving a wide variety of IT challenges every day. You'll be working with the … latest technologies, gaining exposure to Microsoft 365, Azure, Active Directory, networking, and security, no two days will ever be the same. The Role Provide 1stline IT support via phone, email, remote access, and occasional site visits Troubleshoot and resolve issues across hardware, software, networks, and Microsoft 365 Administer Active Directory, Azure AD, Exchange, and More ❯
Job Title: 1stLineSupport Engineer Salary: £25,000-£27,000 per annum Location: Oxford Industry: Managed Service Provider (MSP) About the Role We are looking for a motivated and customer-focused 1stLineSupport Engineer to join our client's growing Managed Service Provider (MSP) team. You'll be … the first point of contact for clients, providing technical support, troubleshooting, and ensuring issues are resolved quickly and professionally. This is an excellent opportunity to build your IT career, gain exposure to diverse technologies, and progress within a supportive team environment. Key Responsibilities Act as the firstline of support for client IT queries … phone, email, and ticketing system Troubleshoot hardware, software, and network issues Log, prioritise, and escalate incidents when necessary Provide excellent customer service, keeping clients updated throughout the process Support the onboarding of new users, including account setups and configurations Document solutions and contribute to the internal knowledge base Skills & Experience Required Previous experience in an IT supportMore ❯
first point of contact in IT support – solving problems and keeping users connected across the globe. Our Client has a requirement for a Service Desk Analyst/1stLineSupport , who will be required to work on a short term contract basis in Reading . Role Purpose: Provide essential first-line IT support to global end-users via ServiceNow. Ensure efficient incident and request resolution, escalating where needed. Support proactive engagement activities (Tech Bar sessions, Tech Tuesday newsletters). Contribute to improving end-user experience and reducing recurring demand. Job Role Responsibilities: Manage lifecycle of ServiceNow tickets – log, resolve, escalate. Administer user accounts in Active … in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for a Service Desk Analyst/1stLineSupport looking for new employment. As part of putting people first, we strive to be an equal opportunities employer and we are always looking More ❯
Graduate/1stLineSupport - SQL/Applications Join this fast growing Software provider, as a Technical Support Engineer looking after users of their software, You'll play a key role in supporting Saas/Web applications, providing user support, and training new Users on the platform. Perfect for someone who … wants to get more hands on, & build up their software experience. Key Skills: o Technical Support experience, supporting users of Business Applications o Windows support experience o … Databases/basic SQL o Remote Access Tools Entry level role - salary in the region £25-35K Apply now for immediate consideration and interview this week! Graduate/1stLineSupport - SQL/Applications Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what More ❯
We have an exciting opportunity for a 1stLine IT Support Technician to join our well-established client in Faringdon, Oxfordshire. MFK Recruitment has successfully recruited 42 individuals for this well-established company in the past 5 years. Extremely ambitious company and they’re very interested in having individuals join their team, who are keen … to progress and succeed. 1stLine IT Support Technician – main responsibilities: To manage all incidents and customer requests from receipt to resolution and closure To ensure service level agreement standards are met To promptly complete any admin paperwork and documentation Keep accurate records of all site information using IT Service Management tools Promote best practices … and adhere to change control process Accurately plan and organise a working week Review scorecard weekly with Team Lead 1stLine IT Support Technician – skills & experience: Minimum of 6+ months of experience in an IT Support role Experience in using Windows Server/Active Directory Experience in using Office 365 Admin Exposure to More ❯
