16 of 16 1st Line Support Jobs in the Thames Valley

Owen Mumford are looking to hire a talented 1st Line Support Engineer! Could this be your next role? Scope: The … 1st Line Support Engineer is responsible for assisting the IT Service Desk Team Lead in delivering a first-class support service to the associates of Owen Mumford. Acting primarily in a 1st line support capacity, resolving issues in … are followed. Constant monitoring of any unclaimed tickets and changes, in the ITSM, to ensure all calls are allocated within the defined SLA. Providing 1st line technical support for all OM offices and associates around the globe. To maintain a high degree of customer service More ❯

1st Line IT Support Technician, Woodstock, £25k - £30k plus benefits: A leading Managed Services Provider based on the outskirts of Oxford is looking to recruit a 1st Line IT Support Technician to work in their client’s stunning rural office … location. As part of a team of dedicated technicians, you’ll be providing 1st Line Support to over (Apply online only) users covering cutting edge hardware, software and infrastructure technologies. The role: The 1st Line IT Support Technician will provide … of hardware, software, telephony and mobile device issues, and will have the opportunity to gain insight into infrastructure based technology. About you: The successful 1st Line IT Support Technician will need to be self-motivated, conscientious, methodical and organised, with the ability to liaise with More ❯

Owen Mumford are looking to hire a talented 1st Line Support Engineer! Could this be your next role? Scope: The … 1st Line Support Engineer is responsible for assisting the IT Service Desk Team Lead in delivering a first-class support service to the associates of Owen Mumford. Acting primarily in a 1st line support capacity, resolving issues in … are followed. Constant monitoring of any unclaimed tickets and changes, in the ITSM, to ensure all calls are allocated within the defined SLA. Providing 1st line technical support for all OM offices and associates around the globe. To maintain a high degree of customer service More ❯

Job Title: 1st Line Support Engineer Location: Oxford (On-site) Salary: £25,000 - £27,000 DOE + Benefits About the Role We are working with a growing independent retail business based in Oxford that is looking for a friendly and proactive 1st Line Support Engineer to join their in-house IT team. This is a fantastic opportunity for someone early in their IT career to gain hands-on experience in a supportive environment, with exposure to a wide range of technologies and retail systems. You'll be the first … tasks. Maintain inventory of IT assets and ensure equipment is up to date and secure. What We're Looking For Some experience in a 1st line support role, helpdesk, or IT technician position (retail sector experience a plus). Basic understanding of: Windows 10/ More ❯

you passionate about IT and eager to start or develop your career in technical support? Our client is looking for a motivated 1st Line IT Support Technician to join their dynamic team. This is an excellent opportunity to work with a supportive team … and without interruption. They offer a comprehensive range of services including IT Support, Network Solutions, Cyber Security and Cloud Deployment. As a 1st Line IT Support Technician, you will act as the first point of contact for all client enquires, providing exceptional technical … you have everything you need. Key Responsibilities You will be Supporting customers around the South of England UK, troubleshooting issues and monitoring systems Providing 1st line support via phone and remote access but also visiting client's sites when required. Working with cloud-based systems. More ❯

you passionate about IT and eager to start or develop your career in technical support? Our client is looking for a motivated 1st Line IT Support Technician to join their dynamic team. This is an excellent opportunity to work with a supportive team … and without interruption. They offer a comprehensive range of services including IT Support, Network Solutions, Cyber Security and Cloud Deployment. As a 1st Line IT Support Technician, you will act as the first point of contact for all client enquires, providing exceptional technical … you have everything you need. Key Responsibilities You will be Supporting customers around the South of England UK, troubleshooting issues and monitoring systems Providing 1st line support via phone and remote access but also visiting client's sites when required. Working with cloud-based systems. More ❯

Job Title: 1st Line Support Engineer Location: Oxford (On-site) Salary: £25,000 - £27,000 DOE + Benefits About the Role We are working with a growing independent retail business based in Oxford that is looking for a friendly and proactive 1st Line Support Engineer to join their in-house IT team. This is a fantastic opportunity for someone early in their IT career to gain hands-on experience in a supportive environment, with exposure to a wide range of technologies and retail systems. You'll be the first … point of contact for all IT-related issues across the business, supporting users across retail and office environments. Key Responsibilities Provide first-line technical support to end-users (in-store and office staff) via phone, email, and face-to-face. Troubleshoot hardware, software, and basic network More ❯

1st Line IT Support Engineer, Thatcham 24/7 Shift RotaMonday to Sunday. 5 days on, 2 days off. (08:00 16:30, 16:00 00:30 & 00:30 08:30) Roc Technologies is looking for a 1st Line IT Support … be the first point of contact for IT issues, providing remote support, resolving incidents, and delivering exceptional customer service. Key Responsibilities: First-line support for hardware/software issues Incident logging, triage & resolution Use of remote tools & ticketing systems (e.g., ServiceNow) Monitor alerts & escalate … as needed Maintain documentation & knowledge base Requirements: 12 years IT support/service desk experience Strong knowledge of Windows 10/11, AD, O365 Excellent communication & customer service skills Flexible to work rotating shifts (day/evening/night) Desirable: Azure Fundamentals, VMware, Citrix, basic networking More ❯

We have an exciting opportunity for a 1st Line IT Support Technician to join our well-established client in Faringdon, Oxfordshire. MFK Recruitment has successfully recruited 42 individuals for this well-established company in the past 5 years. Extremely ambitious company and they’re very … interested in having individuals join their team, who are keen to progress and succeed. 1st Line IT Support Technician – main responsibilities: To manage all incidents and customer requests from receipt to resolution and closure To ensure service level agreement standards are met To promptly complete … Management tools Promote best practices and adhere to change control process Accurately plan and organise a working week Review scorecard weekly with Team Lead 1st Line IT Support Technician – skills & experience: Minimum of 6+ months of experience in an IT Support role Experience More ❯

Our client is a leading Technology company is looking for 1st & 2nd Support Engineer. Some travel will be required, candidate must hold a valid UK Driving Licence. Responsibilities: 1st line and some 2nd line support. Troubleshoot and resolve common IT issues such More ❯

Our client is a leading Technology company is looking for 1st & 2nd Support Engineer. Some travel will be required, candidate must hold a valid UK Driving Licence. Responsibilities: 1st line and some 2nd line support. Troubleshoot and resolve common IT issues such More ❯

Onsite ASAP Statr - 04/08/2025 Inside of IR35 £17.87 per hour My client is looking for a Security Cleared First Line Analyst working in the Second Line Service Desk team supporting delivery of a 24/7 x 365 service working in rotating … Early, Mid, Late shifts to cover 7am - 7pm. The Analyst will provide technical support and service delivery to the clients customers. Responsibilities include Incident investigation and resolution, request fulfilment, assisting problem investigations, identifying … and generating support documentation, and technical coaching, ensuring adherence to agreed standards and procedures. Key Skills and Experiences Hold Live SC Clearence 1st Line Service Desk Analyst If you are available and interested, please apply today! Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are More ❯

IT Technical Support Analyst Reading 28,000 + Excellent Benefits Are you passionate about technology and eager to grow your career in IT and Application Support? We're looking for a driven and enthusiastic IT Technical Support Analyst to join a collaborative and forward … thinking team based in Reading, with hybrid working options. What You'll Be Doing: Providing first-line technical support and delivering a world-class customer service experience Logging, prioritising, and resolving incidents and service requests efficiently Collaborating with 2nd Line, DevOps, and Engineering teams … to investigate and resolve technical issues Contributing to the internal knowledge base to enhance first-line fault resolution Supporting internal users and ensuring smooth operation of IT systems What We're Looking For: Strong communication skills and a keen eye for detail Previous experience in a technical service More ❯

IT Technical Support Analyst Reading £28,000 + Excellent Benefits Are you passionate about technology and eager to grow your career in IT and Application Support? We're looking for a driven and enthusiastic IT Technical Support Analyst to join a collaborative and forward … thinking team based in Reading, with hybrid working options. What You'll Be Doing: Providing first-line technical support and delivering a world-class customer service experience Logging, prioritising, and resolving incidents and service requests efficiently Collaborating with 2nd Line, DevOps, and Engineering teams … to investigate and resolve technical issues Contributing to the internal knowledge base to enhance first-line fault resolution Supporting internal users and ensuring smooth operation of IT systems What We're Looking For: Strong communication skills and a keen eye for detail Previous experience in a technical service More ❯

First Line Analyst 5 Month Contract – inside IR35 - £18 per hour Active SC Clearance is essential Location: Central Milton Keynes A Security Cleared (Minimum SC) First Line Analyst is required to join a Second Line Service Desk team supporting delivery of a 24/… x 365 service working in rotating Early, Mid, Late shifts to cover 7am - 7pm. You will provide technical support and service delivery to this organisations customers who are typically central Government or Law enforcement. You will be responsible for Incident investigation and resolution, request fulfilment, assisting problem investigations … identifying and generating support documentation, and technical coaching to users, ensuring adherence to agreed standards and procedures. Essential Skills and Experience: Experience working for a Managed Service Provider (MSP) and familiarity with managing support contracts and SLAs. Strong knowledge of common desktop operating systems (Windows, MacOS More ❯

Job Description First Line Analyst 5 Month Contract – inside IR35 - £18 per hour Active SC Clearance is essential Location: Central Milton Keynes A Security Cleared (Minimum SC) First Line Analyst is required to join a Second Line Service Desk team supporting delivery of a …/7 x 365 service working in rotating Early, Mid, Late shifts to cover 7am - 7pm. You will provide technical support and service delivery to this organisations customers who are typically central Government or Law enforcement. You will be responsible for Incident investigation and resolution, request fulfilment, assisting … problem investigations, identifying and generating support documentation, and technical coaching to users, ensuring adherence to agreed standards and procedures. Essential Skills and Experience: Experience working for a Managed Service Provider (MSP) and familiarity with managing support contracts and SLAs. Strong knowledge of common desktop operating systems More ❯