2 of 2 Case Management Jobs in the Thames Valley

exciting and technology first direction for the firm. What the SQL Solutions Developer will be doing: Develop, maintain and support a high-volume automated case management system used across operational services. Deliver system enhancements and support live production environments. Investigate and resolve complex production issues and recurring system … problems. Support workflow-driven case processing and rules-based system behaviour. Use SQL and T-SQL to analyse system behaviour, optimise performance and implement controlled fixes. Produce clear technical documentation and accurate delivery estimates. Manage multiple development tasks whilst maintaining quality and deadlines. Build strong knowledge of supported systems ...

this role is strong, hands-on experience with Microsoft Dynamics CRM, which is used as the central platform for fault logging, reporting, scheduling and case management. Key Responsibilities: Customer Support Handle inbound calls via dedicated customer service hotlines Manage email enquiries and support requests Accurately log instrument faults … preventative maintenance visits Urgent corrective actions and engineering changes Work collaboratively with field service engineers to meet customer expectations and response KPIs Reporting & Data Management Update cases and maintain accurate service records within Microsoft Dynamics CRM Collate service data and generate KPI reports for account stakeholders Coordinate maintenance activity ...