5 of 5 Case Management Jobs in the Thames Valley

platform-led or multi-team environment. Strong hands-on Salesforce configuration experience (Lightning, Flows, Security Model, Data Model, Reporting). Experience with Service Cloud, case management and Agentforce. Demonstrable experience delivering upgrades, BAU enhancements and fixes aligned to IT governance and sprint cadences. Significant experience using Gearset …/CD, release management and environment promotion. Understanding of Git workflows, DevOps tooling and environment strategies. Excellent communication and documentation skills, with a strong customer-service ethos. Experience working with ITIL processes (incident, problem, change, release). Experience working within Agile frameworks. Appointment to this role will be subject ...

product roadmap for Care & Arranger, prioritising improvements that reduce manual work and enhance service quality. Leading the modernisation of internal operational tools , including scheduling, case management and communication capabilities. Acting as the voice of the user , engaging directly with frontline colleagues to understand pain points and opportunities. Facilitating … third-party vendors and digital partners where required. What we're looking for This role would suit someone who: Has proven experience in product management , ideally owning internal or operational systems rather than purely customer-facing products. Is comfortable balancing user needs, business outcomes and technical constraints . ...

certified Beacon CRM partner and also deliver selected Salesforce projects within the not-for-profit space. Their work supports organisations with fundraising, case management, volunteering and impact reporting systems. Helping charities operate more effectively and focus on delivering real social impact. This is not a traditional internal ...

satisfaction from full ownership, a role where you will take a deep dive into the resolution, a role that is more case management than call answering and handling. Note: this is an office-based role, 5 days per week, Monday to Friday, standard hours, with a Saturday … Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice Unlimited access to our online Learning Management System Long service benefits and monthly employee recognition Enhanced maternity and paternity provisions Flexible working environment Health & Wellbeing initiatives and company funded social events ...

this role is strong, hands-on experience with Microsoft Dynamics CRM, which is used as the central platform for fault logging, reporting, scheduling and case management. Key Responsibilities: Customer Support Handle inbound calls via dedicated customer service hotlines Manage email enquiries and support requests Accurately log instrument faults … preventative maintenance visits Urgent corrective actions and engineering changes Work collaboratively with field service engineers to meet customer expectations and response KPIs Reporting & Data Management Update cases and maintain accurate service records within Microsoft Dynamics CRM Collate service data and generate KPI reports for account stakeholders Coordinate maintenance activity ...