6 of 6 Case Management Jobs in the Thames Valley

preference. A key part of the engagement will be delivering a prioritised transformation roadmap, mobilising high-value quick wins, and providing a robust business case for future investment. Key Responsibilities Analyse customer service operations and performance data to establish a credible baseline. Review customer journeys, case management … Essential Experience Proven experience delivering customer service or contact centre transformation programmes. Strong understanding of customer service metrics including AHT, FCR, SLA performance, backlog management, deflection and containment. Experience taking transformation initiatives from discovery through to implementation. Working knowledge of Salesforce Service Cloud, including case management, Omni ...

more and a new module is built on top of these rather than from nothing. Background to the role We are a fleet management company, recently been acquired by a blue chip bank. We have a bespoke system to run the company which is also forty years … work is there and it cannot be avoided. Also valued Symfony its conventions transfer here almost directly Workflow engines, state machines or long-running case management systems Financial systems, ledgers or reconciliation against an external system of record Document processing, OCR or data extraction Fleet, leasing, or another ...

more and a new module is built on top of these rather than from nothing. Background to the role We are a fleet management company, recently been acquired by a blue chip bank. We have a bespoke system to run the company which is also forty years … work is there and it cannot be avoided. Also valued Symfony its conventions transfer here almost directly Workflow engines, state machines or long-running case management systems Financial systems, ledgers or reconciliation against an external system of record Document processing, OCR or data extraction Fleet, leasing, or another ...

more and a new module is built on top of these rather than from nothing. Background to the role We are a fleet management company, recently been acquired by a blue chip bank. We have a bespoke system to run the company which is also forty years … work is there and it cannot be avoided. Also valued Symfony its conventions transfer here almost directly Workflow engines, state machines or long-running case management systems Financial systems, ledgers or reconciliation against an external system of record Document processing, OCR or data extraction Fleet, leasing, or another ...

important project from start to finish. This will be a part-time role 3 days a week for 6 months. The split between project management and business analyst support is expected to be 50/50 but may vary during the life of the project. The Council's busy … Homeless Reduction Act including: On-line housing applications, choice-based lettings and the allocation of social housing Homelessness prevention, housing options and homelessness case management This project will include moving these functions from the existing system to the new system and service re-design, while ensuring a continuity ...

important project from start to finish. This will be a part-time role 3 days a week for 6 months. The split between project management and business analyst support is expected to be 50/50 but may vary during the life of the project. The Council's busy … Homeless Reduction Act including: On-line housing applications, choice-based lettings and the allocation of social housing Homelessness prevention, housing options and homelessness case management This project will include moving these functions from the existing system to the new system and service re-design, while ensuring a continuity ...