Service Desk Analyst
- Location
- Milton Keynes, England, United Kingdom
delivers the leading practice, customer-focused approach defined by VWFS' IT Services Strategy to all in VWFS UK, VW Bank Ireland and the retail network, with associated high levels of service and satisfaction. The Service Desk Analyst's responsibilities include incident and service request logging, providing technical first time … skills. Proven experience of Microsoft Office. Desirable ITIL foundation qualified. Service Desk/Customer Care certification. Previous experience in Financial Services, Automotive Finance or retail consumer finance (B2C). SKILLS & PERSONAL CHARACTERISTICS REQUIRED Time and priority management skills to enable efficient customer service delivery. Self-motivated and a strong team ...