1 to 25 of 29 Service Management Jobs in the Thames Valley

Head of Managed Services to lead and evolve a critical, high‐impact managed services function.This is a leadership role with full accountability for service delivery, service desk operations, engineering teams, and ITIL-led service management across a 24×7 UK and nearshore model (UK & Sofia).You … resilient, commercially sound, and delivering an outstanding customer experience.This role is ideal for someone with a strong MSP background who has grown and led service desk and managed services environments at scale.**Core responsibilities:*** Own and deliver the managed services strategy, ensuring the portfolio is scalable, commercially sound ...

Head of Managed Services to lead and evolve a critical, high‐impact managed services function. This is a leadership role with full accountability for service delivery, service desk operations, engineering teams, and ITIL-led service management across a 24×7 UK and nearshore model (UK & Sofia … commercially sound, and delivering an outstanding customer experience. This role is ideal for someone with a strong MSP background who has grown and led service desk and managed services environments at scale. Core Responsibilities Own and deliver the managed services strategy, ensuring the portfolio is scalable, commercially sound ...

Sales Executive (IT Service Management) Reading - 5 days on-site Salary: 40,000 - 50,000 (OTE 80,000 - 100,000) + Holiday + Pension Are you an experienced ITSM sales professional looking to join a global market leader where you can drive new business, grow key accounts … play a pivotal role in expanding a high-performing IT Service Management portfolio? This is a permanent opportunity for a Sales Executive to join an established and growing organisation at the forefront of IT Service Management solutions. The role offers a balanced focus between new business ...

proactive Technical Project Manager to join our Digital Sensitivity Review team. This position is ideal for someone with a solid understanding of project management with strong technical awareness. You will bridge the gap between business stakeholders and engineering teams, ensuring projects are delivered on time, within budget … required quality. You will work closely with government department customers, data scientists and software developers together with the rest of the Project Management team. The ability to talk and engage with stakeholders at all levels, both technical and non-technical is important. Digital Sensitivity Review The Digital Sensitivity Review ...

serve organisations across a wide range of industry sectors that require advanced, bespoke security solutions and the highest-level security clearances. Your responsibilities - Service Desk & Call Management Coordinate and prioritise service calls for CCTV, access control, intruder alarms, intercoms, and related systems. Log, categorise, update, and close … tickets accurately within the service management system. Allocate work to field engineers and subcontractors based on skills, location, and urgency. Act as an escalation point for critical, high-priority, or SLA-breaching incidents. Customer & Stakeholder Communication Act as a primary point of contact for customers regarding faults, maintenance ...

Title: Senior Service Manager – Broadband (Wholesale) Location: Reading (Hybrid – 2–3 days office-based) Department: Service Management/Customer Operations Reports To: Head of Service Delivery Salary: Competitive + benefits About the Role We’re looking for an experienced Senior Service Manager to take ownership … service performance across our wholesale broadband customers. You’ll be the key interface between our wholesale partners and internal operational teams—ensuring we consistently deliver exceptional service, uphold SLAs, and drive continuous improvement across our fibre and connectivity portfolio. This is a high‐visibility, customer‐facing role requiring ...

Role: User Management Analyst Location: Milton Keynes - Onsite 4 days Duration: 6 Months Day rate: £209 inside IR35 Role Description: Reporting to the User Management Lead, this role is responsible for completing all assigned user access service requests raised by internal customers for both SAP and bespoke … systems in line with corporate and regulatory requirements. The role will also be responsible for the processing and coordinating timely responses to management, channelling requests for help to appropriate functions for resolution, monitoring resolution activity, and keeping customers appraised of progress. The ability to ensure that expectations are managed ...

solve 70% of allocated calls remotely and this role will be telephone based. The IT Support team also provides an emergency "on call" service for which there is rota participation. About us Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. … Knowledge & Skills Essential A good understanding of: Windows W10, W11 Microsoft Office 365 OneDrive PC and peripheral desktop hardware Anti-virus/Malware technologies Service Management processes Information acquisition in order to solve problems Active Directory Network technologies Remote access Desirable A basic understanding of: MS Server ...

single point of accountability for operations , while working closely with Delivery, Product, Architecture, Security, and Vendors to enable smooth transitions, controlled change, and continuous service improvement. The SRE/Operations Manager is accountable for the end-to-end stability, availability, and performance of all services. Key Responsibilities Overall Accountability … operations across multiple service areas (L1/L2/L3 as applicable). Be accountable for availability, reliability, performance, and recoverability of all in-scope services. Act as the final escalation point for Major Incidents, service risks, and operational failures. Service Reliability & Operations (SRE Focus) Define ...

business requirements to ensure project plans are comprehensive, realistic, and in line with companyobjectives. Develop projections for capital and expense resource planning to advise management on budgetary issues. Assess business prospects in line with company policies and procedures to ensure they are accurately documented and represented in project plans. … provide advice and make recommendations for consideration by senior levels within the organization. Lead and develop a team of people, delivering a project office management service or a small project team to ensure work is resourced and allocated effectively, and that processes are adhered to. Required Skillset: Hold ...

business requirements to ensure project plans are comprehensive, realistic, and in line with companyobjectives. Develop projections for capital and expense resource planning to advise management on budgetary issues. Assess business prospects in line with company policies and procedures to ensure they are accurately documented and represented in project plans. … provide advice and make recommendations for consideration by senior levels within the organization. Lead and develop a team of people, delivering a project office management service or a small project team to ensure work is resourced and allocated effectively, and that processes are adhered to. Required Skillset: Hold ...

+ Uncapped Commission Lucid Connect have partnered with an MSP in search of a Sales Executive to support the growth of their IT Service Management solutions offering. This opportunity is ideal for a commercially driven sales professional with a proven background in ITSM solution sales and a strong … business opportunities through outbound sales activity, targeted campaigns, networking, and partner engagement Identify and engage with key decision-makers across IT, Operations, and Service Management functions Build, manage, and maintain a strong and qualified sales pipeline Take ownership of the full sales life cycle from initial engagement through ...

Salary: £40,000 + Double OTE (Uncapped Commission) We are seeking a high-performing ITSM Sales Executive with a proven track record in IT Service Management solution sales. This is an exciting opportunity to join a global organisation at the forefront of ITSM, playing a key role … Development: Drive new client acquisition through outbound prospecting, targeted campaigns, networking, and partner engagement Identify and engage key decision-makers across IT, Operations, and Service Management Build, manage, and maintain a qualified sales pipeline Own the full sales cycle from initial engagement through to close and handover Account ...

Service Desk Team Manager Permanent Milton Keynes: £45,800 - £52,000 Hybrid Working: 4 days in office each week Do you enjoy leading people, improving services, and making sure colleagues get the support they need to do their best work? At AQA, our Service Desk teams play … focused manager who enjoys balancing day-to-day delivery with developing others and improving how services work. In AQA this roles full title is Service Desk and Smart Bar Team Manager (far too long for an advert!) You will lead a team of Service Desk Analysts across multiple ...

Service Desk Analyst (1st Line Support) We are looking for an experienced and customer-focused IT Service Desk Analyst to act as the first point of contact for IT Incidents and Service Requests. You will take ownership of customer issues from initial logging through to resolution, ensuring … excellent service delivery in line with agreed Service Level Agreements (SLAs). This role is ideal for someone who thrives in a fast-paced Managed Services environment, enjoys problem-solving, and is passionate about delivering a positive customer experience while aiming for first-contact resolution wherever possible. Normal ...

aligning our solutions to client needs and business goals. You will build strong relationships with stakeholders, provide proactive technical support, and identify opportunities for service improvement and growth. Key Responsibilities: Client Engagement & Relationship Management: Act as the primary technical contact for assigned clients and maintain trusted relationships with … stakeholders. Lead regular service reviews, including quarterly business reviews and roadmap discussions. Technical Strategy & Advisory: Gain an in-depth understanding of client IT environments, business priorities, and challenges. Offer expert guidance on IT best practices, solution optimisation, and innovative technology adoption, including networks, cloud services, cybersecurity, and workplace technologies ...

incidents across various systems Manage incidents through to resolution in collaboration with third-party vendors. Maintain accurate and up-to-date records across all service management tools. Schedule and coordinate engineering visits, ensuring optimal resource allocation. Liaise with customers and stakeholders to provide timely updates and support. Essential … Skills & Experience Proven experience in incident resolution and/or secure IT infrastructure management Strong background in customer service Confident in diary management and coordinating field-based teams Experience working with third-party suppliers and service providers Proficient in Microsoft Office (Excel, Outlook, Word, etc. ...

client is a well-established Managed Service Provider, CRM, and Software Development business, and theyre looking for an experienced IT Operations Manager to take the lead on service delivery, performance, and continuous improvement across their customer base. This is a hands-on leadership role where youll oversee … operations, service delivery, and project execution, while also acting as the go-to escalation point for more complex issues. Youll be balancing technical know-how with people leadership and process improvement, making sure customers receive a reliable, secure, and scalable service. Key Responsibilities Operational & Service Management Take ...

Target Operating Model. The Information Security Analyst will manage the delivery of all cyber security related services. This will include cyber risk management, Data Security Protection Toolkit (DSPT) compliance against cyber relatedassertions, policy and procedure lifecycle management, and ensuring theTrust's information compliance adheres to the Cyber Assurance … expert guidance on the selection, design, justification,implementation and operation of Cyber Security strategies, technologies,processes, procedures and standards. Support the development of controlsand management approaches to maintain the safety, confidentiality,integrity, availability and security of the Trust's digital infrastructure andsystems; including the protection of Trust and patient ...

operation. Raising Change Requests and creating knowledge base articles. Cloud Design Effectively implement and maintain Azure Active Directory (Azure AD) to enhance identity management and strengthen access control Develop design solutions for secure collaboration utilising Microsoft 365 services, including Teams and SharePoint. Streamline workflows and infrastructure management … security protocols. Provide support for companywide IT compliance certification. Key Competencies Adaptability and initiative Attention to detail Changing and improving Managing a quality service Energy and drive to deliver at pace Skills and Experience At least 5 years of experience in a similar role Proven experience in designing ...

keep our environment available & secure You will be a self-starter with a passion for learning, a keen eye for detail with excellent time management skills, thus having the ability to manage multiple support tickets and project tasks at any one time As part of the wider global Infrastructure …/Confluence administration PowerShell scripting Printer Troubleshooting MDM Platforms (Apple Business Manager, Intune, JAMF) Android and iOS device support Secure email gateways ITIL-based Service Management Networking fundamentals (TCP/IP, DNS, DHCP) Configuring or Supporting Single Sign-On SSO Professional use of CoPilot and AI tools Full ...

strategy, working at the heart of a complex matrix operating model spanning internal teams, offshore partners, and strategic technology organisations. Responsible for assuring technology service and delivery provision for Data Engineering, managing the performance of external partners providing engineering and BAU services, and driving financial accountability for the data … accountable for: Data Strategy Contribute to data strategies for respective products and functional areas, working closely with Data Architecture, Engineering Teams, and Product Management to ensure alignment with business objectives and data technology principles. Partner with Product Managers and Data Science teams to ensure delivery of data engineering services ...

Required QualificationsBachelors degree in IT, Engineering, or related field.15+ years of experience in Field Service Management or ERP projects, with a focus on planning and scheduling optimization.Strong hands-on experience with IFS PSO.Proven experience in at least one IFS PSO implementation or migration.Expertise in scheduling algorithms, resource optimization … business process mapping.Excellent problem-solving, communication, and stakeholder management skills Role Summary We are seeking an experienced IFS PSO Solution Architect to drive the Planning and Scheduling Optimization workstream for a migration from ClickSoftware (Click) to IFS FSM Cloud. You will be responsible for leading the design, configuration ...

full project lifecycle, ensuring timelines, resources, and logistics are effectively managed. You will act as the central point of coordination between project teams, management, and customers. Key responsibilities include: Maintaining and managing project schedules, documentation, and tracking tools Coordinating engineers, site activity, and communications Supporting logistics, including materials, transport … supplier coordination Producing management information (MI) reports such as stock usage and engineer utilisation Updating internal systems and ensuring data accuracy across platforms Assisting with risk assessments and project documentation (RAMS) Monitoring stock levels, carrying out cycle counts, and investigating discrepancies Identifying opportunities to improve processes and drive operational ...

Salary: £40,000 + Double OTE (Uncapped Commission) We are seeking a high-performing ITSM Sales Executive with a proven track record in IT Service Management solution sales. This is an exciting opportunity to join a global organisation at the forefront of ITSM, playing a key role ...