22 of 22 Support Analyst Jobs in the Thames Valley

Support Analyst, Support Engineer, COR7363 Joining this established and highly successful company just outside of Aylesbury, the Support Analyst/Support Engineer role is a fantastic opportunity for somebody looking to progress their career. The Role In a fully onsite position, the Support Analyst/Support Engineer will provide 1st and … 2nd line IT support to circa 100 users, to help ensure the smooth operation of my client's IT systems, supporting staff across a hybrid Windows and Mac environment. This will involve providing user support for hardware, software, and device issues, including PCs, printers, and mobile equipment; maintaining and monitoring internal systems to ensure they're secure, up … up and configuring new and replacement IT equipment, and managing user accounts across internal and third-party platforms. The Company Providing market-leading companies with real-time data, the Support Analyst/Support Engineer will join a company helping their clients make business critical decisions across a vast and growing range of industries. With their vital work More ❯

Support Analyst, Support Engineer, COR7363A Joining this established and highly successful company just outside of High Wycombe, the Support Analyst/Support Engineer role is a fantastic opportunity for somebody looking to progress their career. The Role In a fully onsite position, the Support Analyst/Support Engineer will provide 1st … and 2nd line IT support to circa 100 users, to help ensure the smooth operation of my client's IT systems, supporting staff across a hybrid Windows and Mac environment. This will involve providing user support for hardware, software, and device issues, including PCs, printers, and mobile equipment; maintaining and monitoring internal systems to ensure they're secure … up and configuring new and replacement IT equipment, and managing user accounts across internal and third-party platforms. The Company Providing market-leading companies with real-time data, the Support Analyst/Support Engineer will join a company helping their clients make business critical decisions across a vast and growing range of industries. With their vital work More ❯

them through upgrades, and ensuring they receive a first-class service. Location: Milton Keynes Salary: £27,000 - £30,000 per annum + benefits + annual bonus Requirements for Customer Support Analyst Strong communication skills and a passion for helping customers SQL and relational database experience (basic querying desirable) Solid understanding of IT infrastructure basics Familiarity with HTML/… organised with the ability to manage multiple cases at once Proactive, curious, and eager to learn new technologies Beneficial: Experience with Microsoft SQL Server and Azure Responsibilities for Customer Support Analyst Be the frontline for customer enquiries – triage, manage, and resolve support cases within SLAs Work across a broad application set in student housing, residence life, and … Carry out customer upgrades for hosted and on-premise environments Respond calmly and effectively to service outages, restoring services quickly Maintain accurate customer records and clear communication with stakeholders Support the wider team through QA testing and contributing to internal improvement projects What the role offers: Excellent training, development, and career progression opportunities Applications If you would like to More ❯

Application Support Analyst SQL Abingdon/Hybrid £40,000pa £45,000pa plus bonus & benefits: MARS is working in partnership with a leading change & transformation consultancy who are based in the heart of Oxfordshire. This impressive business has grown 25% year on year, and due to this growth, and demand for their software solutions, they are looking to recruit … a passionate and articulate Application Support Analyst into a new client support team. On a day to day basis the Application Support Analyst t is to respond to incidents, change requests and proactive monitoring to address the challenges impacting the client solutions. As a member of the team, you will mentor the junior members and … assist the Client Support Team Lead in their continual improvement of Client Support. You will initially act as the first point of contact for our customers experiencing issues with solutions provide by the Software Engineering Team. Customer service is key to this role, and the Software Support Analyst will need to seek to fully understand the needs More ❯

Application Support Analyst | SQL | Abingdon/Hybrid | £40,000pa – £45,000pa plus bonus & benefits: MARS is working in partnership with a leading change & transformation consultancy who are based in the heart of Oxfordshire. This impressive business has grown 25% year on year, and due to this growth, and demand for their software solutions, they are looking to recruit … a passionate and articulate Application Support Analyst into a new client support team. On a day to day basis the Application Support Analyst t is to respond to incidents, change requests and proactive monitoring to address the challenges impacting the client solutions. As a member of the team, you will mentor the junior members and … assist the Client Support Team Lead in their continual improvement of Client Support. You will initially act as the first point of contact for our customers experiencing issues with solutions provide by the Software Engineering Team. Customer service is key to this role, and the Software Support Analyst will need to seek to fully understand the needs More ❯

Software Support Analyst SQL Abingdon/Hybrid £40,000pa £45,000pa plus bonus & benefits: MARS is working in partnership with a leading change & transformation consultancy who are based in the heart of Oxfordshire. This impressive business has grown 25% year on year, and due to this growth, and demand for their software solutions, they are looking to recruit … a passionate and articulate Software Support Analyst into a new client support team. On a day to day basis the Software Support Analyst is to respond to incidents, change requests and proactive monitoring to address the challenges impacting the client solutions. As a member of the team, you will mentor the junior members and assist … the Client Support Team Lead in their continual improvement of Client Support. You will initially act as the first point of contact for our customers experiencing issues with solutions provide by the Software Engineering Team. Customer service is key to this role, and the Software Support Analyst will need to seek to fully understand the needs of More ❯

Software Support Analyst | SQL | Abingdon/Hybrid | £40,000pa – £45,000pa plus bonus & benefits: MARS is working in partnership with a leading change & transformation consultancy who are based in the heart of Oxfordshire. This impressive business has grown 25% year on year, and due to this growth, and demand for their software solutions, they are looking to recruit … a passionate and articulate Software Support Analyst into a new client support team. On a day to day basis the Software Support Analyst is to respond to incidents, change requests and proactive monitoring to address the challenges impacting the client solutions. As a member of the team, you will mentor the junior members and assist … the Client Support Team Lead in their continual improvement of Client Support. You will initially act as the first point of contact for our customers experiencing issues with solutions provide by the Software Engineering Team. Customer service is key to this role, and the Software Support Analyst will need to seek to fully understand the needs of More ❯

Exciting opportunity for an Application Support Analyst to join a growing business based near Oxford on a permanent basis, offering up to £30,000 plus excellent benefits (including hybrid working). The role The Application Support Analyst will be responsible for: providing first line support and managing technical queries supporting CRM configuration/administration partner … with various stakeholders across the business and externally to troubleshoot and resolve issues data analysis, problem solving, identifying trends/patterns within data About you Applicants for the Application Support Analyst role will have: experience of handling data and data analysis skills excellent attention to detail, with ability to work in a process driven/high-accuracy environment … excellent customer service, communication and support skills preferably have experience of/knowledge of CRM systems ability to work under pressure and on multiple projects/tasks On offer Salary up to £30,000 plus excellent benefits including hybrid working Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert More ❯

Customer Support Analyst – Milton Keynes Salary: £27,000 – £30,000 Our client is seeking a Customer Support Analyst to join their dynamic team, playing a key role in supporting and maintaining internal and external applications across multiple platforms and technologies. You’ll ensure exceptional service standards, using creativity and initiative to troubleshoot and resolve technical issues … role suits someone who thrives in a fast-paced, customer-driven environment, with a balance of technical understanding and strong problem-solving skills. Key Responsibilities: Manage and resolve logged support cases within agreed client and internal SLAs. Prioritise and coordinate customer support requests efficiently. Escalate complex issues promptly to appropriate technical teams. Maintain up-to-date and detailed … client records in the Support System for full team visibility. Identify and raise potential SLA risks early to prevent delays or breaches. Accurately log email support queries into the Support System. Collaborate with Customer Experience Managers and Project Managers to provide updates on progress, risks, and resolutions. Keep clients informed throughout the support process with clear More ❯

Application Support Analyst Location: Gerrards Cross Salary: £32-37K plus excellent benefits package Our client empowers healthcare professionals to improve patient care by developing innovative, cost-effective, and tailored database systems. This is an excellent opportunity to join a collaborative and mission-driven team dedicated to improving patient outcomes through data-led solutions. Key Requirements We are … seeking a technically proficient and service-oriented support analyst who thrives in a fast-paced, high-pressure environment . The ideal candidate will be comfortable prioritising their own workload, solving complex problems autonomously, and communicating clearly with non-technical users. Essential: Minimum 2 years' experience in second-line support , ideally covering 1st to 3rd line support in a lean team Strong experience with technical and application support including SQL queries , database investigation , and software installation Excellent interpersonal and communication skills ability to work with doctors, nurses, and healthcare professionals under time pressure Hands-on experience with: SQL/databases Windows operating systems Application Support Remote Access Tools Familiarity with ticketing systems any platform More ❯

Technical Support Analyst - SQL/Applications Join this fast growing Software provider, as a Technical Support Engineer looking after users of their software, You'll play a key role in supporting web applications, providing user support, and training new Users on the platform. Perfect for someone who wants to get more hands on, & build up their … software experience. Key Skills: o Windows support experience o Databases/basic SQL o Web servers - such as Apache experience is helpful o Remote Access Tool Starting salary in the region £30-45K + benefits. Apply now for immediate consideration and interview this week! Technical Support Analyst - SQL/Applications Oscar Associates (UK) Limited is acting More ❯

Cloud Support Analyst - Shift Work Whitehall Resources are currently looking for multiple Cloud Support Analysts based fully onsite in Reading for an initial 6 month contract. *** INSIDE IR35 *** *** SHIFT PATTERNS *** Shift working will be required 4 shifts on 5 off a mix of days and nights. Dayshifts are 0700 - 1900 and nightshifts are 1900 - 0700 Main Responsibilities … Support the management and delivery of cloud hosting and technology services, ensuring reliability and scalability. Assist in defining and implementing service strategies aligned with business and IT objectives. Participate in incident, problem, and change management processes to maintain service stability. Collaborate with stakeholders to ensure service expectations and SLAs are met. Contribute to continuous improvement initiatives to enhance service … efficiency and effectiveness. Conduct risk assessments and support mitigation strategies for cloud and technology operations. Work with technical teams to ensure best practices are followed in cloud hosting and infrastructure management. Monitor service performance metrics and report on key operational insights. Ensure compliance with security standards, governance policies, and regulatory requirements. Key Skills: Experience in cloud hosting, IT service More ❯

Automotive Compliance Support Analyst Location : Remote/Home Based with Limited UK Travel Salary : £30,000 - £33,000 per annum DOE Contract : Permanent, Full time Benefits : 25 days annual leave plus bank holidays, Holiday buy and sell scheme, Private health insurance, Pension contribution, Employee referral scheme, Electric vehicle salary sacrifice scheme, Eye test vouchers and Employee Assistance Programme … client. Using internal and external resources to dig deeper into findings and build robust, evidence-based portfolios for each case. Communicating with the retailer network to resolve queries, provide support, and issue guidance or corrective actions through approachable and expert advice. Presenting findings clearly to the client and lead virtual training sessions for retailer managers on due diligence and … virtual setting. Intermediate tech proficiency (Excel, Word, PowerPoint, Teams); open to using new digital tools as the role evolves. Genuine interest in compliance, with the ability to balance persuasive support with compliance standards. Have a very positive and proactive approach to daily working requirements and be able to self-manage and contribute to achieving all programme-specific service level More ❯

Key role in supporting high-profile web and mobile app lications (including BigCommerce) Exposure to Azure, APIs, D365, and cutting-edge digital solutions Were seeking an experienced App lications Support Analyst/Developer to join our growing FinTech team. This business-critical role will lead the support for a new digital platform, ensuring smooth operation and exceptional … service for internal stakeholders. Key Responsibilities: Deliver 2nd and 3rd line support for digital app lications , resolving issues within SLAs Minimise downtime and drive continuous improvement across web/mobile platforms Collaborate with test and development teams to support production and project environments Contribute to IT strategy, roadmaps, and solution design discussions What Youll Bring: Essential: Proven experience … supporting digital/web/mobile app lications Strong SQL and Azure KQL skills Linux scripting expertise Experience managing IIS-hosted digital solutions Highly Desirable: BigCommerce website support Redis platform experience Microsoft Dynamics 365 API support and monitoring tools (e.g., SolarWinds, Azure App Insights) Azure Data Factory or SSIS This role offers variety, autonomy, and the chance to More ❯

Application Support Specialist * Exciting opportunity for an Application Support Specialist to join a growing HealthTech company working at the forefront of clinical intelligence and patient care technology. * Full-time, permanent position based in London with hybrid working, offering up to £40,000 depending on experience. * Immediate start available - ideal for candidates with strong SQL, application support, and … and pain management. The company fosters a culture rooted in innovation, teamwork, and a strong commitment to enhancing patient outcomes. What will you be doing? This client-facing technical support role involves providing exceptional enterprise-level support and ensuring high-quality customer experience. You'll work closely with customers to deliver and customise applications, resolve technical issues, and … contribute to software quality through testing and feedback. Key responsibilities include: * Taking incoming support calls and providing timely, effective assistance * Monitoring and managing support tickets within agreed SLAs * Diagnosing and resolving customer issues independently or via development team escalation * Installing and customising applications for new clients * Delivering user training sessions * Testing bug fixes and updates before client release More ❯

Application Support Specialist • Exciting opportunity for an Application Support Specialist to join a growing HealthTech company working at the forefront of clinical intelligence and patient care technology. • Full-time, permanent position based in London with hybrid working, offering up to £40,000 depending on experience. • Immediate start available – ideal for candidates with strong SQL, application support, and … and pain management. The company fosters a culture rooted in innovation, teamwork, and a strong commitment to enhancing patient outcomes What will you be doing? This client-facing technical support role involves providing exceptional enterprise-level support and ensuring high-quality customer experience. You'll work closely with customers to deliver and customise applications, resolve technical issues, and … contribute to software quality through testing and feedback. Key responsibilities include: • Taking incoming support calls and providing timely, effective assistance • Monitoring and managing support tickets within agreed SLAs • Diagnosing and resolving customer issues independently or via development team escalation • Installing and customising applications for new clients • Delivering user training sessions • Testing bug fixes and updates before client release More ❯

A technically focused Application Support Analyst role centred on configuring and implementing clinical systems across UK medical facilities. You’ll work with SQL, Windows and remote tools to deliver seamless deployments for frontline healthcare teams. You'll handle system installs, database configuration, post-install testing and troubleshooting setup challenges. The work is structured, but each implementation is slightly … different, requiring strong technical skills and clear communication with stakeholders. Full training on the product will be provided. What you’ll bring: 2+ years’ experience in application support, software onboarding or technical implementation Strong knowledge of SQL, Windows, databases and remote access tools Ability to identify and resolve integration or configuration issues Confident communicator who can work independently with More ❯

to reach patients around the worldand were looking for passionate individuals who embody our core values every day: Responsible, Responsive, Resilient, and Respectful. Were currently recruiting for an IT Support Analyst to join our Information Services team. In this role, you will manage, analyse, schedule and perform IT support for data and communication systems, services and infrastructure … audio and visual systems, playing a key role in advancing our mission and making a real difference. Your responsibilities in this role would be: Provide IT analysis and technical support to employees, covering both hardware and software systems to deliver a successful resolution. Maintain and repair IT systems and equipment (hardware, peripherals and software) to ensure they are functioning … effectively. Install IT equipment and software to meet user(s) needs. Assist in the development and technical support of the technology infrastructure for both voice and data. Document the introduction of new equipment and maintain equipment records to satisfy regulatory audit requirements. Knowledge of security protocols and best practices Support and participate in the successful delivery of IT More ❯

Service Desk Analyst 3 months - extensions Milton Keynes - x5 days on-site 178.12 per day inside IR35 - Umbrella only PRIMARY PURPOSE OF THE JOB The Service Desk is a key IT function and delivers the leading practice, customer-focused approach defined by our clients Services Strategy to all in the retail network, with associated high levels of service and … satisfaction. The Service Desk Analyst's responsibilities include incident and service request logging, providing technical first time fix solutions and escalating service request and incidents to second level Support areas where necessary. MAIN RESPONSIBILITIES Responsible for a technical 'first time fix' where possible, working towards defined targets and KPIs. Responsible for ensuring internal and external calls are answered … effectively and efficiently and within the required SLA. Responsible for assigning the correct impact and urgency of incidents and requests. Engage with all support teams to deliver resolution of incidents and ensuring customer satisfaction. Own incident resolution throughout local subsidiary with input from headquarters and 3rd party providers. Manage multiple work channels, ensuring each work queue is maintained and More ❯

Service Desk Analyst 3 months - extensions Milton Keynes - x5 days on-site £178.12 per day inside IR35 - Umbrella only PRIMARY PURPOSE OF THE JOB The Service Desk is a key IT function and delivers the leading practice, customer-focused approach defined by our clients Services Strategy to all in the retail network, with associated high levels of service and … satisfaction. The Service Desk Analyst's responsibilities include incident and service request logging, providing technical first time fix solutions and escalating service request and incidents to second level Support areas where necessary. MAIN RESPONSIBILITIES Responsible for a technical 'first time fix' where possible, working towards defined targets and KPIs. Responsible for ensuring internal and external calls are answered … effectively and efficiently and within the required SLA. Responsible for assigning the correct impact and urgency of incidents and requests. Engage with all support teams to deliver resolution of incidents and ensuring customer satisfaction. Own incident resolution throughout local subsidiary with input from headquarters and 3rd party providers. Manage multiple work channels, ensuring each work queue is maintained and More ❯

to-view online data management analysis and reporting software. PURPOSE OF THE ROLE: Provide and interrogate appropriate reports and source data to enable business targets, objectives and revenue delivery. Support the UK Delivery Manager with administrative duties. Proactively identifying performance trends to assist with target delivery. Assist with the planning and inception of new innovations. Assist UK Delivery Manager … to identify risks and opportunities for Field Operations. MAIN RESPONSIBILITIES: Deliver comprehensive analysis of reports and data to inform business decision-making and support the achievement of targets. Propose and implement improvements to existing working systems and procedures, driving continuous development. Complete ad hoc analytical tasks as assigned by the UK Delivery Manager, ensuring timely and insightful outputs. Provide … Conduct root cause analysis to identify trends and implement measures that mitigate future risks. Share skills and knowledge with colleagues to foster a supportive and knowledgeable team environment. Offer support with FDM requests to maintain operational continuity. Establish and maintain close working relationships with internal teams to ensure high-quality service delivery for IMServ customers and the achievement of More ❯

Robert Half has partnered exclusively with a not-for-profit organisation near Central Oxford to recruit an ERP Suppport Analyst on a permanent basis, paying up to £42,000 with hybrid working (2 days a week in the office). This is a great opportunity to support a meaningful business who are going through an exciting digital transformation … journey. The Role Support the Technology team in implementing a new ERP system Triage and troubleshoot ERP user queries Conduct bug fixes Continuous improvement of system processes Documentation Requirement gather Manage 3rd party relationships About You Strong functional knowledge of ERP systems Proven experience in application support (SQL Server etc) Ability to liaise with stakeholders efficiently Partner with More ❯