26 to 28 of 28 Support Engineer Jobs in the Thames Valley

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service desk can be unpredictable. Role Reporting to the IT Services Manager, you will be working with the technical team in delivering excellent IT support and service to our clients, helping to ensure that both individual and team SLAs are met Respond to customer calls and tickets daily, resolving … escalate issues and update internal system with supplier responses Where necessary, order/provision/configure new services for customers Ensure all IT support customers are fully monitored at all times. Arrange and take ownership of customer projects where appropriate Maintain a good understanding at all times of SolCo ...

working effectively as an individually, or as part of a highly motivated small to medium sized teams in an * Infrastructure/Application ITIL based support environment * Experience of supporting business critical real-time systems, ensuring high levels of availability through your direct * actions. * Demonstration of accountability to see issues … through to successful resolutions. * Experience of working a 2nd line Out Of Hours support rota, site attendance may be required. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people ...