19 of 19 Customer Experience Jobs in Tyne and Wear

will do the following; Drive requirements and design to identify and recommend workable solutions to clients across data driven marketing, single view of the customer, and marketing technology Drive platform selection to select the best technology platforms for the job Create architecture and solution blueprints based on the latest … Engineers, Clients and Business Stakeholders to help identify key areas for innovation, define and refine the challenge statement and propose solution hypotheses Work with customer technologies to design and implement new solutions and processes for clients to support new customer experience strategies Work with business and technology … client representatives to gather functional and technical requirements Keep informed of the latest technology trends and innovations especially in the areas of customer data platforms, marketing automation, data integration, master data management, marketing resource management, digital asset management, web content management, mobile, and social media Be comfortable in working More ❯

Leadership Team. Reporting into the Marketing and Digital Director you will manage the eCommerce team and key partners, being responsible for the sales performance, customer experience, development and optimisation of the eCommerce platform. What youll be doing: Enhance the customer experience by creating an intuitive and … Commercial, Design and external development, technology and testing partners to improve the eCommerce platforms features and functionalities Key targets include ease and retention of customer orders, basket size growth and consolidation, positive differentiation vs. competitor, transformation based on customer order trends, and ongoing digitisation of our sales. What … we are looking for: In depth understanding of ecommerce best practices, sales funnels and customer behaviours in online shopping Previous experience in a similar position with proven analytical skills to use data and customer insights to drive designs and optimize product performance Experience working with designers More ❯

shape and deliver a complex commercial and estates agenda. We're looking for a forward-thinking, commercially minded and collaborative individual with public sector experience, to effectively implement procurement strategy and manage high value, multi-million-pound contracts for the platforms and services we provide at scale and nationally. … performance on behalf of the NHSBSA. You will drive value and efficiencies, embed transformational change and look to continuously improve service provision, performance and customer experience. We're committed to being a flexible employer and are currently hybrid working. The office base for this role is Newcastle upon Tyne … organisations, contractors and the public: we're proud to be part of something meaningful, that touches millions of lives. We design our services around customer needs and place people at the heart of our organisation. That's why when you join us, you'll be empowered and supported to More ❯

Customer Success Manager Key Highlights: Job Title: Customer Success Manager Location: Gateshead , 3 days per week in the office, hybrid working Reporting to: Head of Customer Success About Us ️ SaleCycle powers campaigns for some of the world's most recognisable brands. We help 500+ enterprise-level clients … lasting client relationships by serving as their primary point of contact. Understand client goals, challenges, and business needs to provide tailored solutions and ensure customer satisfaction. Regularly engage with clients to gather feedback, assess satisfaction, and identify opportunities for improvement. Communication Skills: Serve as the liaison between clients and … and launch. Ensure clients are set up for success by establishing clear expectations and timelines during the onboarding phase. Required Qualifications: 2+ years of experience in Account Management, Client Success, or a similar customer-facing role. Proven track record of managing client relationships and driving account growth and More ❯

Business Development Manager – Customer Experience Solutions Full-time | Hybrid An established leader in customer experience and digital transformation is seeking a driven Business Development Manager to join their growing commercial team. This role focuses on selling high-value BPO and CCaaS solutions across the UK market. … Managing the full sales cycle from prospecting to close Building long-term relationships with C-suite and senior decision-makers Delivering tailored solutions across customer support, technical support, complaints handling, and digital transformation What we’re looking for: Proven experience in BPO or CCaaS sales Strong track record More ❯

Business Development Manager – Customer Experience Solutions Full-time | Hybrid An established leader in customer experience and digital transformation is seeking a driven Business Development Manager to join their growing commercial team. This role focuses on selling high-value BPO and CCaaS solutions across the UK market. … Managing the full sales cycle from prospecting to close Building long-term relationships with C-suite and senior decision-makers Delivering tailored solutions across customer support, technical support, complaints handling, and digital transformation What we’re looking for: Proven experience in BPO or CCaaS sales Strong track record More ❯

Sales Engineer Industrial Electrical Control & Automation Negotiable Salary Package, Pension, and other benefits. Our Client has a requirement for an Internal Sales Engineer with experience in Electrical control and automation to provide sales and technical support to the external customer base, whilst developing and maintaining customer relationships … as an internal sales engineer, technical support engineer, an electrical engineer looking to move into a commercial environment with the ability to illustrate good customer and administrative skills, or a graduate engineer with customer experience in a sales environment looking to develop their career in technical sales. … Knowledge and Experience GCSE Maths and English (or equivalent) None mandatory but relevant knowledge and experience must be demonstrated or possibly ONC/HNC in Electrical engineering (or other electrical engineering qualification) Good working knowledge of Microsoft Office and data entry systems Full clean driving licence Experience More ❯

To apply direct for this role please visit Civil Service Jobs and quote ref. Have you got experience of leading a multi-skilled Operations team in a Cloud environment? Do you have experience in running a diverse team of Product Operations Specialists, and leading direction and strategy in … Platforms underpinning HMRC offerings and application platforms. This will involve driving operational ITIL practices, operational activities and ensuring compliance with information assurance practices and customer commitments. The Lead Platform Operations Manager oversees the operational management, infrastructure, and strategic technical requirements of a platform service. This role sets the direction … The role will require close collaboration with the key functions the HMRC Operations model which includes Product Development and Engineering, Service Management and Operations, Customer Groups, and other associated teams. The role will require a customer-first mentality with strong influencing skills and ability to communicate both orally More ❯

grow, the possibilities for excellence are as varied as every individual. Whether you want to grow as a subject matter expert or broaden your experience with roles across our international community, you're surrounded by global specialists who want to combine their expertise and champion you to be your … systems both on premises and in the cloud. Key duties and responsibilities include Provide support to Compute and Storage infrastructure services. Deliver an outstanding customer experience by focusing on our employees' needs and providing timely resolutions with clear and regular communication. Work closely with the wider infrastructure teams … in an IT related discipline or relevant industry experience. Knowledge of basic software, networking, and hosting concepts. Excellent verbal and written English communication skills. Experience in a service desk support role, ideally working to SLAs. Experience in administering and operating enterprise infrastructure environments, with Microsoft Technology stack preferred. More ❯

The Role Are you an experienced customer service or support professional ready to elevate your career? Do you want a clear path to becoming a Customer Service Manager—and eventually a Commercial Director? If so, we want to hear from you. This unique dual-role opportunity combines key … with entry-level helpdesk support for ERP solutions. You'll play a crucial role in ensuring smooth system performance while delivering outstanding service and customer satisfaction. In this position, you will oversee customer relationships, respond to client enquiries and communicating progress accurately and professionally to the client ensuring … concerns to technical specialists. Assist users with system navigation, configuration, and optimisation. Educate clients on ERP best practices to improve efficiency. Ideal Candidate: Proven experience in account management within an IT or software-focused role. Basic understanding of ERP systems and Microsoft software. Strong communication skills with a customer More ❯

priorities within assigned areas of responsibility. Drives high performance culture through leading by example and setting the tone for the organisation. Drives a superior customer experience and continuous improvement through the development and implementation of corporate initiatives involving human capital, processes and technology. Builds and develops strong relationships … record of sound judgement and business acumen Acknowledged technical and market expert Acts as a role model, promoting the CNA brand and culture Education & Experience Master's degree or equivalent experience with professional certifications preferred. Typically a minimum of ten years of related work experience with demonstrated More ❯

of working to ensure all operational items are captured for training & onboarding requirements Monitor project performance and continuously seek ways to improve efficiency and customer experience Provide high level customer service, acting as a trusted advisor to the client throughout the implementation journey Assist the Head of More ❯

of working to ensure all operational items are captured for training & onboarding requirements Monitor project performance and continuously seek ways to improve efficiency and customer experience Provide high level customer service, acting as a trusted advisor to the client throughout the implementation journey Assist the Head of More ❯

of working to ensure all operational items are captured for training & onboarding requirements Monitor project performance and continuously seek ways to improve efficiency and customer experience Provide high level customer service, acting as a trusted advisor to the client throughout the implementation journey Assist the Head of More ❯

for the future. Softcat sales opportunities come with big earnings potential and a structured progression path. Plus, you don't need specific qualifications or experience to join us! We can help you reach your goals if you bring us the ambition to succeed. Success. The Softcat Way. Softcat is … you will be responsible for: Researching potential customers to shape and build new business Growing new business through effective communication methods including cold calling, customer meetings and email marketing Working towards your KPI's through developing market understanding, building relationships and networking Providing effective account management to support your … customers technology strategy, implementation, and future requirements Collaborating with your sales team, cross-functional teams, and external partners to help develop a rich customer experience What we need from you Have a passion for sales and be keen to learn and develop your skill set Demonstrate a keen More ❯

lifecycle and helping them outperform their competition through speed and innovation. Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited … across four continents. About the Role: We are currently looking for a Senior Data Engineer to manage teams on client projects. Your Profile: Proven experience as a Data Engineer with a focus on Azure cloud services. Experience of managing small teams whilst also being hands-on. Strong database … fundamentals including SQL/TSQL, performance and schema design. Experience architecting and building data applications using Azure, specifically a Data Warehouse and/or Data Lake. Technologies : Azure Data Factory, Azure Synapse Analytics, Azure Data Lake, Azure Databricks and Power BI. Experience with creating low-level designs for More ❯

lifecycle and helping them outperform their competition through speed and innovation. Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited … a highly skilled Data Solution Architect with deep expertise in designing and implementing cloud-native data platforms . The ideal candidate will have strong experience across Azure and AWS , with the ability to create scalable, secure, and high-performing data architectures that meet complex business needs. You will play … and assist in shaping client proposals. Work across multiple projects, helping Apexon and its clients achieve their strategic data goals. You’ll Have: Proven experience as a Solution Architect with a focus on data platforms and cloud data solutions . Hands-on experience designing data solutions on Azure More ❯

lifecycle and helping them outperform their competition through speed and innovation. Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited … Everstone Capital, Apexon now has a global presence of 15 offices (and 10 delivery centers) across four continents. Job Title : Data Engineer with Azure Experience Location : Newcastle/Sunderland, UK About the Role We are seeking a talented and motivated Data Engineer with hands-on experience in Azure … Key Skills & Qualifications Bachelor’s degree in data engineering, data science or related degree with a 2:1 or above. 2-3 years of experience as Data Engineering ( REQUIRED ). Proven experience as a Data Engineer with a focus on Azure Cloud data Services (e.g. Azure Data Factory More ❯

lifecycle and helping them outperform their competition through speed and innovation. Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited … Everstone Capital, Apexon now has a global presence of 15 offices (and 10 delivery centers) across four continents. Job Title : Data Engineer with Azure Experience Location : Newcastle/Sunderland, UK About the Role We are seeking a talented and motivated Data Engineer with hands-on experience in Azure … Key Skills & Qualifications Bachelor’s degree in data engineering, data science or related degree with a 2:1 or above. 2-3 years of experience as Data Engineering ( REQUIRED ). Proven experience as a Data Engineer with a focus on Azure Cloud data Services (e.g. Azure Data Factory More ❯