7 of 7 Customer Experience Jobs in Tyne and Wear

Competitive Location: UK Hybrid - Travel to a Virgin Money UK Hub when required. Contract type : Permanent - Full Time Our team We've an exciting opportunity for a Head of Customer Experience Platforms to lead in transforming how we connect with our customers. You'll be behind our customer data migration initiatives, planning, executing, and making sure everything … runs like clockwork. You'll also take the reins on our marketing and customer communication technology platforms, ensuring they're seamlessly integrated across systems, platforms, and business units. You'll be the lead for all things customer experience platforms—bringing vision, clarity, and a whole lot of Virgin flair to everything you do. What you'll be … doing: Lead on customer data migration, delivering strategy that ensures accuracy, integrity, and compliance every step of the way. Shape the future of our customer experience platforms, defining a roadmap that aligns with our ambitions and puts customers at the centre. Own our marketing tech stack, partnering with digital and marketing teams to deliver personalised, data-driven More ❯

CRM solutions that make a real difference to customers and colleagues alike. Working in agile, cross-functional teams, you’ll own the product roadmap, shape business requirements, and champion customer needs from discovery through to delivery.You’ll be collaborating closely with ICT, housing, customer experience, and other teams to optimise systems and data – all while driving forward … Leading agile multi-disciplinary teams to deliver CRM system improvements and new capabilities- Working closely with ICT and business teams to align CRM solutions with broader digital strategy- Capturing customer and colleague insights to drive user-focused design and continuous improvement- Owning and managing the CRM product backlog, writing user stories, and prioritising features- Supporting data-led decisions to … improve customer satisfaction and streamline internal processes- Ensuring CRM solutions meet compliance and regulatory standards (including GDPR)- Collaborating across departments to deliver a consistent and personalised customer experience- Using performance data and feedback to iterate and evolve product functionality What you need - Solid experience leading CRM-related projects and agile delivery- Strong background in user stories More ❯

tools and databases (e.g., Excel, Power BI, SQL). What We Offer: Full support towards your Data Analyst apprenticeship. A collaborative, supportive team environment. Opportunity to gain hands-on experience with operational data systems. Long-term development opportunities within a growing business. Future Prospects: CMS has taken a significant step forward by establishing a dedicated data team. This team … the business. Data is no longer just an operational necessity; it is the driving force behind transformative change at CMS. From uncovering actionable insights to optimising processes and enhancing customer experience, our data initiatives are shaping the future of the business While these efforts have already begun to deliver meaningful change, CMS is just at the start of … The potential for growth, learning, and innovation is vast, and this is only the beginning of what data can help CMS achieve. Employer Description: With over 20 years of experience, CMS UK Ltd delivers nationwide expertise in the installation, maintenance, and repair of HVAC systems. The company provides a comprehensive, end-to-end service-from design through to ongoing More ❯

37.5 hours a week Monday to Friday. Location : Based from our Newcastle office at the Cobalt Business Park Salary: Up to £25,000 per annum depending on skills and experience Cybit About Cybit Predict. Protect. Perform We're a team of passionate professionals dedicated to delivering positive business outcomes. Our technology propositions are led by data intelligence and AI … an efficient and professional manner in line with service level commitments. This role offers a fantastic technical and service led career path. We're looking for someone with Previous customer service experience; with a passion for providing an excellent customer experience. Passionate about technology; basic knowledge of Windows operating systems and network technologies. Excellent problem-solving and … learn and grow together within a safe and respectful environment. We provide equal opportunities to all and are a proud member of the Disability Confident scheme. You may have experience as: Service Desk Analyst, Call Handler, Customer Service Representative, Contact Centre Agent, or Customer Agent. More ❯

Customer Service Advisor/Technical Advisor 6-Month Contract | Inside IR35? £16.50 per hour (PAYE)?? Location: Newcastle (Monday to Friday) Working Pattern: Office-based for the first 8 weeks, then remote A leading and innovative consultancy is seeking multiple Customer Service Advisors for a contract role. You'll be the first point of contact for customers, providing support … You'll also manage IT-related tickets through ServiceNow, ensuring they're routed to the appropriate teams. As part of a motivated team, you'll handle a variety of customer inquiries across multiple channels, resolve issues efficiently, and escalate technical problems when needed. Accuracy, timely follow-up, and compliance will be essential to delivering an excellent customer experience. … Essential Skills Experience in fast-paced call or contact centres Strong problem-solving skills with complex queries Comfortable using IT systems like ServiceNow Good knowledge of FCA rules and compliance Clear and professional communication skills £16.50 per hour (PAYE) | Newcastle (Monday to Friday) | Office-based for 8 weeks, then remote If you have a strong background in customer More ❯

role, you will be responsible for providing expert mortgage advice to their diverse clientele, working closely with the qualifying and case management teams to deliver a seamless and exceptional customer experience. Your primary focus will be on converting pre-booked, qualified appointments into successful mortgage submissions, while also nurturing relationships with potential clients who aren't immediately ready to … proceed. Salary & Benefits: Basic Salary: £25,000 - £35,000 (depending on experience) Realistic OTE: £60,000 - £80,000 Guarantee for up to 4 months Uncapped Commission Structure up to 40% 50/50 commission split on ancillary services (solicitors, surveys, etc.) Progression opportunities: Potential for a senior role with a more attractive base. Pension: Private pension schemes with Aviva … am - 8 pm One weekend in five (Saturday and Sunday, 9 am - 5 pm) with two days off during the week Flexibility to adjust weekends and schedules Desired Experience: Minimum of 2 years of experience as a Mortgage Advisor Experience in a whole-of-market environment (100+ lenders) Proven track record in both purchase and remortgage cases More ❯

we deliver mission critical services in a secure environment whilst promoting our people first agenda, a real sense of community and a healthy work-life balance. Our consistently positive customer feedback and continuous growth helps us cement our place as one of the worlds leading IT solutions enterprises, helping us deliver services and solutions in both challenging and exciting … situations. We believe that hiring a diverse team is crucial to our success and our recruiting decisions are based on your skills and experience as an individual. We actively encourage consistent growth on our journey towards a culture of inclusion and recognise that the people we employ are vital to providing a great customer experience. As such, we … colleagues. At DXC, building a better you, builds a better us. We have openings for experienced Network Engineers to join our teams based in Erskine and Newcastle, due to customer requirements successful applicants must be eligible for high level UK Security clearance, SC. Duties and Responsibilities NOC 3rd line engineering support, including but not limited to the following activities More ❯