24 of 24 1st Line Engineer Jobs in the UK

1st Line Support Engineer Lyneham nr Swindon To £26,500 + Full Benefits This is a fantastic opportunity for you, an experienced 1st Line IT Support Engineer with SC Security Clearance (or able to obtain, or Lapsed SC Clearance), to join a leading IT Support company, based on site at … Swindon and Chippenham. Joining a team of engineers, you will be responsible for the provision of IT support in line with the clients SLA. It will include: 1st Line support IT Support Telephone and Deskside support Building, imaging and deploying laptops using Intune and or SCCM Server Administration - Active Directory User support MS Office Upgrades … your application, it is essential that you are: Security Cleared - ideally SC level (will consider lapsed or the ability to obtain) At least 2 years' experience in a similar 1st line support position. This would particularly suit anyone from an MOD background A good team player. A full UK driving licence as there will be onsite and More ❯

YOU MUST DRIVE AND HAVE YOUR OWN TRANSPORT. Aspire Jobs are working with our well-established and family run IT solutions client, who are now looking to recruit a 1st line IT Support Engineer to join their growing team. They will offer full training for the successful candidate. This 1st line Support … then this is the perfect chance to turn that into a career. The role will start with IT admin and then you will be eased into more of a 1st line support role where you are speaking to clients helping resolve their IT issues. Key Responsibilities of the 1st Line IT Support Engineer include: Providing 1st Line technical support to clients via telephone, email and face to face Logging all service tickets Responding to technical issues in a timely manner and escalating where necessary Prioritising and managing your own workload to ensure Service Level Agreements are met Providing strong customer service to all clients as well as building More ❯

Reed Talent Solutions are working in partnership with Fujitsu on the search for a 1st Line Support Engineer at their Birmingham site. 1st Line WAN Network Engineer - Birmingham (On-site) | £15/hr | Temp Contract Start Date: ASAP 6 month rolling contract Working Pattern: 4 days on (7am-7pm … days off, 4 nights on (7pm-7am), 4 nights off The Opportunity: Are you ready to take the next step in your networking career? Whether you're an experienced 1st Line Network Engineer or looking for a fresh challenge, this is your chance to join a dynamic 24/7 operations team supporting a global … development every step of the way. What You’ll Be Doing Act as the first point of contact for WAN-related incidents and alerts Perform triage, basic configuration, and 1st line troubleshooting Monitor and maintain global network infrastructure Escalate complex issues while maintaining ownership and accountability Collaborate with 2nd and 3rd line teams to build More ❯

Role: 1st Line Engineer Location: Liverpool (Office Based) Salary: £26-28k About the Role We are looking for a 1st Line Engineer to join our team in Liverpool. This is an excellent opportunity for someone who enjoys problem-solving and helping people with their IT issues. As a 1st Line Engineer, you will be the first point of contact for our users, providing support by phone, email, and remote tools. You will log, diagnose, and resolve issues where possible, and escalate more complex problems to 2nd Line support. Key Responsibilities Respond to IT support requests in a professional and timely manner Troubleshoot More ❯

Our client, a leading MSP in the IT sector is seeking a 1st Line Support Engineer to join them on a full-time, permanent basis. Due to growth our client is looking to add a 1st Line Support Engineer to their team, providing a high level of technical support to … their broad range of clients. The ideal candidate will have a minimum of 1 years’ experience in a similar IT Support role, providing 1st Line support with the opportunity to progress to 2nd Line in the future. This role is offer on a hybrid basis, working 2 days in the office and 3 from home. … including TCP/IP and DNS - Understanding of SharePoint and Microsoft Servers - Basic Server administration - Familiarity with Anti-Virus and Backup Software This is an excellent opportunity for a 1st Line Support Engineer to join a thriving MSP who are leaders in the field, where you will be working with an experienced team providing a More ❯

1st Line Support Engineer Salary: up to £30,000 Permanent, Full-time Portishead, Bristol – On-site About the Company: Our client is a growing and ambitious Technology Solutions Provider (TSP) known for delivering high-quality IT services and technical solutions. With a strong reputation for customer excellence, they support businesses in optimising their IT infrastructure … team and play a crucial role in delivering expert IT support and project solutions to their clients. About The Opportunity: We’re looking for a motivated and customer-focused 1st Line IT Support Engineer to join our client's growing team. As a key part of our Service Desk, you’ll be the first point … Ruckus). If you are a skilled and ambitious IT Engineer looking for a new challenge, we would love to hear from you. To apply for the 1st Line Support Engineer role, send your CV today, and we will review it and contact you immediately. Your Talent Solutions is a recruitment company that More ❯

1st Line Support Engineer North East Scotland area – Hybrid (1 day onsite, 4 days remote) Up to £28,000 DOE Role Overview We are seeking a 1st Line Support Engineer with experience in IT service desk environments to provide professional, customer-focused support. This role involves resolving technical issues, managing … tickets, and ensuring high-quality IT services are delivered in line with SLAs. Key Responsibilities Act as the first point of contact for IT incidents, requests, and problems. Provide first-line support across hardware, software, applications, and networks. Monitor, track, and escalate tickets when required. Liaise with third-party suppliers where necessary. Maintain accurate service desk More ❯

1st Line Support Engineer - Brighton | MSP Environment We're working with a well-established Managed Service Provider (MSP) based in Brighton who is looking to add a 1st Line Support Engineer to their growing team. This is a full-time, on-site role with great training and progression opportunities. The … ConnectWise, Autotask, etc.) What's on Offer Salary up to £28,000 (DOE) Regular training and funded certifications Supportive culture with team socials Clear progression path into 2nd Line and beyond Apply Now If you're ready to take the next step in your IT career and join a team that will invest in your development, apply today More ❯

Job Title: 1st Line IT Support Engineer (MSP) Location: Chesterfield (Hybrid) Salary: Up to £28,000 Are you a motivated 1st Line IT Support Engineer looking to develop your career within a thriving Managed Service Provider (MSP) ? This is an exciting opportunity to work with a variety of clients and … business applications. Set up and configure desktops, laptops, mobile devices, and printers. Manage Active Directory accounts, password resets, and user permissions. Escalate complex incidents to 2nd/3rd Line Engineers … where necessary. Maintain accurate documentation in the ticketing system. Assist with client projects, such as migrations, upgrades, and new system rollouts. What You'll Bring Previous experience in a 1st Line or Service Desk role , ideally within an MSP. Strong knowledge of Microsoft environments (Windows OS, O365, Active Directory). Basic networking understanding (DNS, DHCP, TCP/ More ❯

1st Line Service Desk Engineer Fully on site in Hoddesdon, Herts 3 Months initial contract 200 per day (Inside IR35) My client, a consultancy, are looking for a 1st Line Service Desk Engineer to join one of their customer's fast-paced team on an initial 3 month contract. The … of the role is the ability to translate technical information into clear, simple language and to demonstrate a consistent customer-first approach. Responsibilities Provide prompt and effective first-line technical support via telephone and in person, aiming for high first-time resolution rates Deliver onsite first-line support to head office visitors for immediate IT needs … Log all support requests accurately in the ITSM tool, keeping tickets updated daily with progress notes and next steps Offer comprehensive first-line technical assistance, escalating when necessary with clear and detailed handover notes Deliver outstanding customer service with a positive, "can-do" approach in every interaction with colleagues and suppliers Actively participate in team meetings, contributing ideas More ❯

1st Line Service Desk Engineer Fully on site in Hoddesdon, Herts 3 Months initial contract £200 per day (Inside IR35) My client, a consultancy, are looking for a 1st Line Service Desk Engineer to join one of their customer's fast-paced team on an initial 3 month contract. The … of the role is the ability to translate technical information into clear, simple language and to demonstrate a consistent customer-first approach. Responsibilities Provide prompt and effective first-line technical support via telephone and in person, aiming for high first-time resolution rates Deliver onsite first-line support to head office visitors for immediate IT needs … Log all support requests accurately in the ITSM tool, keeping tickets updated daily with progress notes and next steps Offer comprehensive first-line technical assistance, escalating when necessary with clear and detailed handover notes Deliver outstanding customer service with a positive, "can-do" approach in every interaction with colleagues and suppliers Actively participate in team meetings, contributing ideas More ❯

Job Title: 1st Line Support Engineer Salary: £25,000-£27,000 per annum Location: Oxford Industry: Managed Service Provider (MSP) About the Role We are looking for a motivated and customer-focused 1st Line Support Engineer to join our client's growing Managed Service Provider (MSP) team. You'll be … This is an excellent opportunity to build your IT career, gain exposure to diverse technologies, and progress within a supportive team environment. Key Responsibilities Act as the first line of support for client IT queries via phone, email, and ticketing system Troubleshoot hardware, software, and network issues Log, prioritise, and escalate incidents when necessary Provide excellent customer service More ❯

1st Line IT Support Engineer (Cloud) Taunton, Somerset (Hybrid-working) Up to £28,000 per year Plus excellent company benefits (including 25 days annual leave plus Bank Holidays, bonus schemes, employee discount platform, pension, etc.) Skills and Experience: Minimum of 12 months experience in a similar IT role logging and resolving tickets on a Service … A valid UK Driving Licence is essential for this role. The Opportunity: My client who are a managed service provider in Somerset and they are currently looking for a 1st Line Support Engineer (Cloud) on a permanent basis to join their busy service desk team that is on a successful growth path. This role involves … providing first-line IT support across multiple sites, resolving tickets efficiently and maintaining an excellent customer service at all times. The successful candidate will also assist with user training, process documentation and occasional onsite support. Applications: Please contact John here at ISR to talk more about this brand new opportunity working for a genuine leader in their market More ❯

their team. They manage over 400+ business IT systems , delivering cutting-edge technology and first-class support. Now, they’re looking for a tech-savvy, ambitious, and customer-focused 1st Line Support Technician to join their ranks! The Role As the first point of contact for customers, you’ll be the bridge between users and the technical … problems, providing exceptional support, and ensuring seamless IT operations. Your role is crucial in keeping businesses running smoothly while growing your own expertise in the IT sector. Job Title: 1st Line Support Technician? Salary: £27,000 - £30,000? Location: Redhill ( own transport required due to location )?? Perks & Benefits: 22 days annual leave (increasing to 25) Performance-based … with Windows, Office 365, networking, virtualization, software updates, and backup solutions What We’re Looking For MSP Experience: Ideally you will hold a minimum of 1 year experience at 1st Line support although our client will consider fresh, dynamic and career driven individuals with technical understanding/academic qualifications? People Skills: You love helping others and value More ❯

Job Title: 1st line service desk engineer (MSP) Salary: up to 30k doe Location: Borehamwood + Hybrid at least 1 day at home Term: Permanent Benefits: 22 days AL rising to 25 with service +BHs + Company pension Training: Tailored training path with vendor specific accreditations We are looking for a 1st Line Service Desk Engineer to join a well-established and fast-growing IT Services, Solutions and Consultancy practice. We're a team of dedicated IT professionals looking for someone to join the team and continue our mission of providing world-class IT services to a diverse and expanding list of clients. You should have at least … the ground running. You will be responsible for providing technical support for our Managed Service customers with the aim of fixing all incidents or escalating to the 2rd line engineering team if required. You will also be required to perform a variety of proactive tasks which will help maximise customer's up-time, perform root-cause analysis and More ❯

you are care focused and looking to join an organisation that is thriving on success, then CHEC is your employer of choice! We have an exciting opportunity for an 1st line IT support engineer to join us as we continue to expand throughout the UK. Main duties of the job An exciting opportunity has arisen … for a dynamic IT Support Engineer to join the team as we embark onto our next stage of continued growth. We are looking for a tech savvy, forward thinking individual to bring new ideas and resolutions to our IT support team. If successful, you will serve as the first point of contact for all IT support queries within … ensuring all queries or issues have been logged and resolved correctly Prioritise and manage open cases in a timely manner Person Specification Experience Essential Previous experience in a similar 1st Line IT Support role, providing technical assistance to end-users via phone, email, and remote support tools. Strong ability to multitask in a fast-paced IT support More ❯

delivering exceptional results to their clients, they are very much focused on providing the best customer satisfaction with brilliant technical support. I am looking for an experienced and dynamic 1st Line Engineer to join the helpdesk team, this role serves as the 1st point of contact for all technical issues so excellent communication and More ❯

Contract Location: Cardiff - onsite working - parking available Rate: £19.52 per hour Hours: 35 per week (Shifts between 8am 5pm) An organisation based in Cardiff is looking for an experienced 1st Line Support professional to cover a short-term assignment. What you ll be doing: First point of contact for all IT support queries (via phone, portal, email … accurate records and documentation of fixes Promoting good IT security practices Updating the internal knowledge base with fixes and workarounds What they re looking for: Previous experience in a 1st line IT support or service desk role Confident using a ticketing system to log and manage incidents Strong communication skills and a helpful approach Comfortable working onsite More ❯

Contract Location: Cardiff - onsite working - parking available Rate: £19.52 per hour Hours: 35 per week (Shifts between 8am–5pm) An organisation based in Cardiff is looking for an experienced 1st Line Support professional to cover a short-term assignment. What you’ll be doing: First point of contact for all IT support queries (via phone, portal, email … accurate records and documentation of fixes Promoting good IT security practices Updating the internal knowledge base with fixes and workarounds What they’re looking for: Previous experience in a 1st line IT support or service desk role Confident using a ticketing system to log and manage incidents Strong communication skills and a helpful approach Comfortable working onsite More ❯

1st Line IT Support/Helpdesk Engineer Location: Perth, Scotland Salary: £24,000 - £26,000 (Permanent, Full-Time, On-Site) Looking for a new challenge where you can learn, grow, and make a real difference Our client is a supportive and growing IT company based in Perth. They work with clients across Scotland, the UK … or supporting one another through the day to day, they believe in teamwork, mutual respect, and building long term relationships. They are looking for a new IT Support Engineer to join their team. You will be the first point of contact for clients when they run into technical trouble, helping them to solve problems and guiding them to More ❯

First Line Support Engineer/IT Service Desk Technician who has experience in IT Support roles, ideallat an MSP, proficiency in supporting and troubleshooting Windows 10 & 11 and Mac, with gratinterpersonal skills and an excellent telephone manner is required for a well-established IT Services Company based in the City of London WRK WITH THE LATEST … Full-Time, Permanent WORKING HOURS: 35 hours per week, Monday to Friday ** Fantastic Career Progression Opportunities ** JOB OVERVIEW We have a fantastic new job opportunity for a First Line Support Engineer/IT Service Desk Technician who has experience in IT Support roles, ideally at an MSP, proficiency in supporting and troubleshooting Windows 10 & 11 and … Mac, with great interpersonal skills and an excellent telephone manner. As the First Line Support Engineer/IT Service Desk Technician you will provide remote technical support as part of a talented team, working from home two days a week and three days in the office. Working as the First Line Support Engineer More ❯

networking protocols such as TCP/IP. Strong communication skills are essential, along with the ability to manage technical issues effectively under pressure. Previous experience as a support engineer in a service environment, particularly with SMEs, and familiarity with the tech or ISP sectors will be highly beneficial. … Desired skills: Knowledge of CRM or ERP systems, such as Oracle or Salesforce, would be an advantage. The right candidate: The successful candidate will handle incoming calls and provide 1st Line support both remotely and face-to-face. They will also be responsible for delivering internal IT support when needed, managing helpdesk tickets, and handling incident management. … firewalls, and servers, as well as performing daily system checks including backup monitoring and reporting. Candidates should be proactive and reactive in providing technical support to clients in line with SLAs, while maintaining and updating internal documentation and logging activities in a timely and consistent manner to support billing and reporting. Contributing to internal process documentation is expected. More ❯

Bristol based IT technology services provider and cloud solution provider. This dynamic company are currently looking to expand there technical team and currently have a vacancy for an additional 1st line-technical Support Specialist/Software Support Consultant. The Software Support Consultant/IT Support Specialist will need the following experience: 1) Ideally previous IT Technical support More ❯

First Line Support Engineer | 3 Months | £170 - £180 Per Day | Exeter My client is seeking a Contract IT Analyst for an initial 3-month engagement with view of extension. The role requires full-time on-site presence in Exeter. This position is offered on a PAYE basis and falls inside IR35. Key Requirements 2+ Years of … First Line Support/Service Desk Experience Experience building PC’s and Mobile Devices is Preferred Experience with SCCM, Active Directory, Office 365, Citrix VPN Ability to follow processes and log support tickets accurately Locality to Exeter and willingness to commit to full time onsite work Strong Communication Skills What you need to do now If you feel … like this First Line Support/Service Desk role is a good fit for you and would like to know more then please apply with your most up to date CV. First Line Support Engineer | 3 Months | £170 - £180 Per Day | Exeter More ❯