1st Line Engineer Jobs

First Line Engineer
UK

The median First Line Engineer salary in the UK is £27,500 per year, according to job vacancies posted during the 6 months leading to 20 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
20 May 2025
Same period 2024 Same period 2023
Rank 654 762 799
Rank change year-on-year +108 +37 +273
Permanent jobs requiring a 1st Line Engineer 58 145 160
As % of all permanent jobs advertised in the UK 0.10% 0.15% 0.16%
As % of the Job Titles category 0.11% 0.15% 0.18%
Number of salaries quoted 53 140 150
10th Percentile £21,250 £21,000 £22,000
25th Percentile £25,500 £22,938 £23,500
Median annual salary (50th Percentile) £27,500 £26,500 £25,000
Median % change year-on-year +3.77% +6.00% +3.09%
75th Percentile £34,500 £28,750 £28,750
90th Percentile £37,500 £36,500 £31,525
UK excluding London median annual salary £27,250 £25,500 £25,000
% change year-on-year +6.86% +2.00% +9.89%

All Permanent IT Job Vacancies
UK

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 50,981 94,642 91,089
% of permanent jobs with a recognized job title 90.74% 94.70% 91.53%
Number of salaries quoted 27,187 67,606 57,639
10th Percentile £29,500 £28,500 £32,500
25th Percentile £41,250 £38,500 £45,000
Median annual salary (50th Percentile) £55,000 £52,500 £60,000
Median % change year-on-year +4.76% -12.50% -
75th Percentile £73,750 £71,000 £80,000
90th Percentile £96,250 £90,000 £100,000
UK excluding London median annual salary £51,564 £50,000 £53,059
% change year-on-year +3.13% -5.76% +6.12%

1st Line Engineer
Job Vacancy Trend

Job postings that featured 1st Line Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 1st Line Engineer in the UK

1st Line Engineer
Salary Trend

3-month moving average salary quoted in jobs citing 1st Line Engineer.

Salary trend for 1st Line Engineer in the UK

1st Line Engineer
Salary Histogram

Salary distribution for jobs citing 1st Line Engineer over the 6 months to 20 May 2025.

Salary histogram for 1st Line Engineer in the UK

1st Line Engineer
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Engineer within the UK over the 6 months to 20 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +96 53 £28,000 +9.80% 49
UK excluding London +94 49 £27,250 +6.86% 38
South East +81 25 £31,250 +25.00% 21
Work from Home +100 13 £28,000 +3.70% 12
Midlands +59 12 £28,000 +9.80% 1
London +105 8 £27,750 +0.91% 13
West Midlands +62 7 £35,000 +41.52%
Wales +41 5 £22,500 +2.27%
East Midlands +23 5 £26,500 +3.92% 1
North of England +29 4 £25,500 +11.29% 9
Yorkshire +73 3 £25,000 +16.28% 2
East of England +36 3 £26,000 +2.97% 2
South West +90 2 £26,000 - 6
North West -25 1 £26,000 +13.04% 4

1st Line Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 20 May 2025, 1st Line Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st Line Engineer in the job title.

1 35 (60.34%) Windows
2 29 (50.00%) Social Skills
3 27 (46.55%) Microsoft
4 24 (41.38%) Active Directory
5 23 (39.66%) Microsoft 365
5 23 (39.66%) Problem-Solving
6 22 (37.93%) Customer Service
7 16 (27.59%) Cisco
8 15 (25.86%) LAN
8 15 (25.86%) WAN
9 13 (22.41%) ITIL
9 13 (22.41%) CCNA
9 13 (22.41%) Cisco Certification
10 11 (18.97%) Microsoft Certification
10 11 (18.97%) Microsoft Office
10 11 (18.97%) MS Visio
10 11 (18.97%) Juniper
10 11 (18.97%) Continuous Improvement
10 11 (18.97%) Fortinet
11 10 (17.24%) OSPF
11 10 (17.24%) BGP
12 9 (15.52%) VMware
12 9 (15.52%) VMware Infrastructure
12 9 (15.52%) Driving Licence
13 8 (13.79%) Data Centre
13 8 (13.79%) Windows Server
14 7 (12.07%) Collaborative Working
14 7 (12.07%) Windows 10
14 7 (12.07%) VLAN
14 7 (12.07%) Azure

1st Line Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (8.62%) SharePoint
2 3 (5.17%) Microsoft Exchange
3 1 (1.72%) Exchange Server 2010
Applications
1 11 (18.97%) Microsoft Office
1 11 (18.97%) MS Visio
2 2 (3.45%) Microsoft Excel
Cloud Services
1 23 (39.66%) Microsoft 365
2 7 (12.07%) Azure
3 5 (8.62%) Entra ID
3 5 (8.62%) OneDrive
4 2 (3.45%) IaaS
5 1 (1.72%) Nutanix
Communications & Networking
1 15 (25.86%) LAN
1 15 (25.86%) WAN
2 10 (17.24%) BGP
2 10 (17.24%) OSPF
3 7 (12.07%) Firewall
3 7 (12.07%) VLAN
3 7 (12.07%) VoIP
4 5 (8.62%) Remote Desktop
4 5 (8.62%) Wi-Fi
5 4 (6.90%) Broadband
6 3 (5.17%) HTTP
7 2 (3.45%) Unified Communications
7 2 (3.45%) VPN
8 1 (1.72%) Network Security
8 1 (1.72%) PBX
8 1 (1.72%) SD-WAN
8 1 (1.72%) Structured Cabling
8 1 (1.72%) TCP/IP
8 1 (1.72%) Wireless
Database & Business Intelligence
1 6 (10.34%) SQL Server
General
1 29 (50.00%) Social Skills
2 6 (10.34%) Telecoms
3 4 (6.90%) Finance
4 3 (5.17%) Analytical Skills
5 2 (3.45%) Documentation Skills
5 2 (3.45%) Electronics
5 2 (3.45%) Games
5 2 (3.45%) Inclusion and Diversity
5 2 (3.45%) Legal
6 1 (1.72%) Law
6 1 (1.72%) Manufacturing
6 1 (1.72%) Marketing
6 1 (1.72%) Public Sector
Miscellaneous
1 9 (15.52%) Driving Licence
2 8 (13.79%) Data Centre
3 6 (10.34%) Self-Motivation
4 5 (8.62%) Onboarding
4 5 (8.62%) PMI
5 4 (6.90%) Fat Client
5 4 (6.90%) Thin Client
6 2 (3.45%) Data Protection Act
7 1 (1.72%) PlayStation
7 1 (1.72%) Video Conferencing
Operating Systems
1 35 (60.34%) Windows
2 8 (13.79%) Windows Server
3 7 (12.07%) Windows 10
4 5 (8.62%) Mac OS
5 4 (6.90%) Linux
6 3 (5.17%) Windows 7
6 3 (5.17%) Windows Server 2016
7 1 (1.72%) Android
7 1 (1.72%) Apple iOS
7 1 (1.72%) Windows Server 2008
Processes & Methodologies
1 23 (39.66%) Problem-Solving
2 22 (37.93%) Customer Service
3 13 (22.41%) ITIL
4 11 (18.97%) Continuous Improvement
5 7 (12.07%) Collaborative Working
5 7 (12.07%) Cybersecurity
6 5 (8.62%) Presales
6 5 (8.62%) Project Delivery
7 4 (6.90%) Service Delivery
8 3 (5.17%) CAD
8 3 (5.17%) Containerisation
8 3 (5.17%) Hardware Maintenance
8 3 (5.17%) Incident Management
9 2 (3.45%) Asset Management
9 2 (3.45%) Inventory Control
9 2 (3.45%) Inventory Management
9 2 (3.45%) Problem Management
9 2 (3.45%) Remote Monitoring and Management
9 2 (3.45%) Storage Management
9 2 (3.45%) Time Management
Programming Languages
1 4 (6.90%) PowerShell
1 4 (6.90%) SQL
2 3 (5.17%) Bash
Qualifications
1 13 (22.41%) CCNA
1 13 (22.41%) Cisco Certification
2 11 (18.97%) Microsoft Certification
3 6 (10.34%) Degree
4 5 (8.62%) A+ Certification
4 5 (8.62%) PMI Certification
5 2 (3.45%) BPSS Clearance
5 2 (3.45%) DBS Check
5 2 (3.45%) SC Cleared
5 2 (3.45%) Security Cleared
6 1 (1.72%) CCENT
Quality Assurance & Compliance
1 6 (10.34%) SLA
2 4 (6.90%) ISO/IEC 27001
3 3 (5.17%) GDPR
4 2 (3.45%) Cyber Essentials
4 2 (3.45%) Cyber Essentials PLUS
4 2 (3.45%) ISO 9001
System Software
1 24 (41.38%) Active Directory
2 9 (15.52%) VMware Infrastructure
3 3 (5.17%) Hyper-V
4 1 (1.72%) XenDesktop
Systems Management
1 4 (6.90%) SCCM
2 3 (5.17%) Microsoft Intune
Vendors
1 27 (46.55%) Microsoft
2 16 (27.59%) Cisco
3 11 (18.97%) Fortinet
3 11 (18.97%) Juniper
4 9 (15.52%) VMware
5 4 (6.90%) ServiceNow
6 3 (5.17%) Citrix
7 2 (3.45%) Acronis
7 2 (3.45%) Apple
7 2 (3.45%) ConnectWise
7 2 (3.45%) Datto
7 2 (3.45%) Meraki
8 1 (1.72%) HP
8 1 (1.72%) Nexthink
8 1 (1.72%) SAP
8 1 (1.72%) Snow
8 1 (1.72%) Veeam