First Line Engineer
UK

The median First Line Engineer salary in the UK is £26,250 per year according to job vacancies posted during the 6 months to 9 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
9 May 2024
Same period 2023 Same period 2022
Rank 753 807 1063
Rank change year-on-year +54 +256 -242
Permanent jobs requiring a 1st Line Engineer 149 165 166
As % of all permanent jobs advertised in the UK 0.15% 0.16% 0.11%
As % of the Job Titles category 0.16% 0.18% 0.11%
Number of salaries quoted 144 156 148
10th Percentile £21,000 £22,000 £19,750
25th Percentile £22,938 £23,500 £20,750
Median annual salary (50th Percentile) £26,250 £25,750 £24,000
Median % change year-on-year +1.94% +7.29% +7.87%
75th Percentile £28,750 £28,750 £27,250
90th Percentile £36,500 £31,875 £29,575
UK excluding London median annual salary £25,500 £25,000 £22,500
% change year-on-year +2.00% +11.11% +3.45%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 93,776 92,678 150,788
% of permanent jobs with a recognized job title 94.62% 91.45% 96.10%
Number of salaries quoted 67,209 58,362 84,200
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,500
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £71,250 £81,250 £78,750
90th Percentile £90,000 £100,000 £96,250
UK excluding London median annual salary £50,000 £53,000 £50,000
% change year-on-year -5.66% +6.00% +5.26%

1st Line Engineer
Job Vacancy Trend

Job postings that featured 1st Line Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 1st Line Engineer in the UK

1st Line Engineer
Salary Trend

3-month moving average salary quoted in jobs citing 1st Line Engineer.

Salary trend for 1st Line Engineer in the UK

1st Line Engineer
Salary Histogram

Salary distribution for jobs citing 1st Line Engineer over the 6 months to 9 May 2024.

Salary histogram for 1st Line Engineer in the UK

1st Line Engineer
Top 17 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st Line Engineer within the UK over the 6 months to 9 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
UK excluding London +2 126 £25,500 +2.00% 42
England +55 113 £25,375 -2.40% 42
Work from Home +48 41 £26,500 +6.00% 13
South East +1 36 £24,500 -2.00% 15
North of England +57 24 £22,913 -11.87% 7
London +90 20 £27,500 -5.17% 3
North West +21 18 £23,000 -10.68% 6
Northern Ireland +42 16 £35,000 +34.62% 1
South West -18 15 £26,000 -4.59% 6
Scotland -57 12 £27,500 +15.18%
Midlands -34 11 £25,500 +2.00% 6
East of England +8 7 £25,000 - 4
East Midlands -34 6 £25,500 +2.00% 4
North East - 5 £22,000 -
Wales - 5 £22,000 - 3
West Midlands +5 4 £26,116 +6.59% 2
Yorkshire +81 1 £21,500 -17.31% 1

1st Line Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 9 May 2024, 1st Line Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st Line Engineer in the job title.

1 98 (65.77%) Microsoft 365
2 86 (57.72%) Windows
3 74 (49.66%) Microsoft
4 68 (45.64%) Social Skills
5 67 (44.97%) Customer Service
6 61 (40.94%) Active Directory
7 40 (26.85%) Windows Server
8 32 (21.48%) Azure
9 26 (17.45%) Finance
10 24 (16.11%) Microsoft Office
11 23 (15.44%) Problem-Solving
12 22 (14.77%) Windows 10
13 21 (14.09%) Mentoring
14 20 (13.42%) Service Delivery
15 19 (12.75%) SharePoint
15 19 (12.75%) Degree
16 18 (12.08%) Public Sector
16 18 (12.08%) Incident Management
16 18 (12.08%) Manufacturing
16 18 (12.08%) VMware
16 18 (12.08%) SLA
16 18 (12.08%) Telecoms
17 17 (11.41%) Microsoft Exchange
17 17 (11.41%) ITIL
18 16 (10.74%) Business Intelligence
18 16 (10.74%) Firewall
18 16 (10.74%) Organisational Skills
18 16 (10.74%) Customer Experience
18 16 (10.74%) Coaching
19 15 (10.07%) Microsoft Certification

1st Line Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 19 (12.75%) SharePoint
2 17 (11.41%) Microsoft Exchange
3 4 (2.68%) Exchange Server 2010
3 4 (2.68%) Exchange Server 2013
Applications
1 24 (16.11%) Microsoft Office
2 9 (6.04%) Microsoft Excel
3 5 (3.36%) MS Visio
Cloud Services
1 98 (65.77%) Microsoft 365
2 32 (21.48%) Azure
3 14 (9.40%) Entra ID
4 7 (4.70%) Amazon EC2
4 7 (4.70%) AWS
5 4 (2.68%) WhatsApp
6 2 (1.34%) Google Workspace
6 2 (1.34%) Mimecast
6 2 (1.34%) OneDrive
7 1 (0.67%) Cloud Computing
7 1 (0.67%) Nutanix
Communications & Networking
1 16 (10.74%) Firewall
2 13 (8.72%) VPN
2 13 (8.72%) WAN
3 11 (7.38%) LAN
3 11 (7.38%) VoIP
4 10 (6.71%) Remote Desktop
4 10 (6.71%) VLAN
5 6 (4.03%) DHCP
5 6 (4.03%) Wireless
6 5 (3.36%) Broadband
6 5 (3.36%) TCP/IP
6 5 (3.36%) Unified Communications
6 5 (3.36%) Wi-Fi
7 4 (2.68%) DNS
8 2 (1.34%) ADSL
8 2 (1.34%) Internet
8 2 (1.34%) IPsec
9 1 (0.67%) Intranet
9 1 (0.67%) Network Security
9 1 (0.67%) Skype
Database & Business Intelligence
1 7 (4.70%) Amazon RDS
Development Applications
1 2 (1.34%) JIRA
General
1 68 (45.64%) Social Skills
2 26 (17.45%) Finance
3 18 (12.08%) Manufacturing
3 18 (12.08%) Public Sector
3 18 (12.08%) Telecoms
4 16 (10.74%) Organisational Skills
5 14 (9.40%) Electronics
5 14 (9.40%) Marketing
6 6 (4.03%) Analytical Skills
6 6 (4.03%) Retail
7 3 (2.01%) Games
8 2 (1.34%) Fire and Rescue
8 2 (1.34%) Local Government
9 1 (0.67%) Law
9 1 (0.67%) Legal
9 1 (0.67%) Publishing
Miscellaneous
1 10 (6.71%) Driving Licence
2 7 (4.70%) Management Information System
3 5 (3.36%) PMI
4 3 (2.01%) Replication
4 3 (2.01%) Smartphone
5 2 (1.34%) Self-Motivation
6 1 (0.67%) Data Protection Act
6 1 (0.67%) Linux Command Line
Operating Systems
1 86 (57.72%) Windows
2 40 (26.85%) Windows Server
3 22 (14.77%) Windows 10
4 8 (5.37%) Linux
5 6 (4.03%) Windows Server 2019
6 5 (3.36%) Windows Server 2012
7 4 (2.68%) Debian
7 4 (2.68%) Windows Server 2008
8 3 (2.01%) Windows 8
9 2 (1.34%) Windows 7
10 1 (0.67%) Windows Server 2016
Processes & Methodologies
1 67 (44.97%) Customer Service
2 23 (15.44%) Problem-Solving
3 21 (14.09%) Mentoring
4 20 (13.42%) Service Delivery
5 18 (12.08%) Incident Management
6 17 (11.41%) ITIL
7 16 (10.74%) Business Intelligence
7 16 (10.74%) Coaching
7 16 (10.74%) Customer Experience
8 14 (9.40%) Digital Marketing
8 14 (9.40%) Programme Management
9 13 (8.72%) Customer-Centricity
10 10 (6.71%) Service Management
11 8 (5.37%) Infrastructure Engineering
12 6 (4.03%) Continuous Improvement
13 5 (3.36%) Capacity Planning
13 5 (3.36%) Change Management
13 5 (3.36%) Customer-Centric Approach
13 5 (3.36%) Cybersecurity
13 5 (3.36%) Proactive Monitoring
Programming Languages
1 5 (3.36%) SQL
2 1 (0.67%) PowerShell
Qualifications
1 19 (12.75%) Degree
2 15 (10.07%) Microsoft Certification
3 7 (4.70%) ITIL Foundation Certificate
4 5 (3.36%) DBS Check
4 5 (3.36%) PMI Certification
5 4 (2.68%) CCNA
5 4 (2.68%) Cisco Certification
5 4 (2.68%) MCITP
5 4 (2.68%) Network+ Certification
5 4 (2.68%) Security Cleared
6 3 (2.01%) A+ Certification
7 1 (0.67%) BPSS Clearance
7 1 (0.67%) MCP
Quality Assurance & Compliance
1 18 (12.08%) SLA
2 4 (2.68%) GDPR
System Software
1 61 (40.94%) Active Directory
2 9 (6.04%) VMware Infrastructure
3 4 (2.68%) Hyper-V
4 3 (2.01%) vSphere
5 1 (0.67%) VirtualBox
5 1 (0.67%) XenApp
5 1 (0.67%) XenDesktop
Systems Management
1 13 (8.72%) Microsoft Intune
Vendors
1 74 (49.66%) Microsoft
2 18 (12.08%) VMware
3 14 (9.40%) SAP
4 9 (6.04%) Apple
4 9 (6.04%) Cisco
5 6 (4.03%) Fortinet
6 5 (3.36%) BT
6 5 (3.36%) Juniper
6 5 (3.36%) Mitel
7 4 (2.68%) Veeam
8 2 (1.34%) Citrix
8 2 (1.34%) ConnectWise
8 2 (1.34%) Google
8 2 (1.34%) N-able
8 2 (1.34%) ServiceNow
8 2 (1.34%) SolarWinds
8 2 (1.34%) Sophos
9 1 (0.67%) Avaya
9 1 (0.67%) HP
9 1 (0.67%) Progress