Our client are a global consultancy, working on an exciting project in the financial services space, they are on the lookout for a 3rdLineSupportEngineer with development experience to come in on a contract basis. Key Skills/Requirements: Experience with more »
Job Title – Senior IT Engineer/3rdLine Hours – 37.5 Hours per week Location – Dumfries Salary – up to £30k DOE We’re looking for a quick thinking problem solver who has in depth knowledge of IT issues and how to troubleshoot them for a rapidly … local business! The main priority for any member of the team is to ensure clients are kept exceptionally happy and the Senior IT Engineer plays an extremely important role in doing so, You will handle escalated support requests for the service delivery team and support … unable to fulfil. Your role: Work on and resolve escalated helpdesk tickets Provide the client with advanced remote troubleshooting Remote hardware maintenance and support Use of inhouse ticketing system to work on and resolve Helpdesk Tickets and Service Requests Managing, recording and maintain all documentation Reviewing RMM dashboard more »
Senior Technical Services Engineer The Senior Technical Services Engineer role is critical to ensure high levels of investigative and analytical support to clients. You will be responsible for resolving technically challenging cases, investigating problems escalated from the Service Desk and Technical Services teams, within … outcomes for our customers. Requirements: Minimum 8 years experience working for a Managed Services Provider (MSP, or MSSP), or an in-house IT support team. Knowledge and technical understanding of Microsoft 365 and general business IT systems. Specialised knowledge/certification in more than one field of IT more »
