/CD pipelines Strong leadership and mentoring skills Excellent communication and stakeholder engagement And any experience of these would be really useful Experience with telephony platforms (e.g. Genesys, Twilio, Avaya, Nuance) Infrastructure as Code (Terraform, Ansible, Puppet) Data engineering (ETL, SQL, Power BI, Tableau) Secure-by-design principles and architectural patterns Interest in AI, IoT, or service mesh (e.g. Istio More ❯
/CD pipelines Strong leadership and mentoring skills Excellent communication and stakeholder engagement And any experience of these would be really useful Experience with telephony platforms (e.g. Genesys, Twilio, Avaya, Nuance) Infrastructure as Code (Terraform, Ansible, Puppet) Secure-by-design principles and architectural patterns Interest in AI, IoT, or service mesh (e.g. Istio) NodeJS A passion for delivering business value More ❯
organisations. Knowledge of AI-driven customer engagement and automation technologies. Technologies CRM and pipeline management tools (e.g., Salesforce, HubSpot, Microsoft Dynamics). Cloud contact centre platforms (e.g., Genesys, NICE, Avaya, Five9). AI-powered customer engagement solutions. Business intelligence and analytics tools for sales forecasting. Qualifications Bachelor's or Master's degree in Business, Sales, Marketing, or a related field. More ❯
to maintain and protect service versus the need to transform capabilities and experiences. Extensive experience in a Network Voice role. Exposure and experience of multiple voice technologies, such as Avaya, Genesys, Verint and Ring Central. Experience of Automation and Infrastructure as Code (IaC) tooling with proficiency in one or more of the following: Python, Jenkins, Harness, Ansible, Terraform, Docker, Kubernetes. More ❯
Skills/Must Have: 3-5+ years of experience in project management (MSP, ISP, or public sector networking projects preferred). Experience managing cloud migrations or telephony projects (Avaya, Enghouse, CCaaS, etc.). Strong stakeholder engagement and communication skills. Familiarity with structured project management methodologies (Prince2, Agile, APMP). Able to work independently and remotely, with a proactive and More ❯
Alderley Edge, Cheshire, North West, United Kingdom Hybrid / WFH Options
Niche Employment Solutions Limited
What They are Looking For Proven experience in Unified Communications , Telecoms , or a similar technical support role. Strong knowledge of VoIP technologies (SIP, RTP), telephony platforms (e.g. Cisco, Mitel, Avaya). Hands-on experience with PBX systems , gateways , and SBCs . Solid understanding of networking fundamentals : QoS, VLANs, firewalls. Confident communicator with strong troubleshooting and problem-solving skills. Desirable Skills … to the latest tech Ready to Apply? Click "Apply Now" to submit your application or contact Lisa on 07464 606390 for a confidential chat. Keywords: Unified Communications, VoIP, Cisco, Avaya, Mitel, Microsoft Teams, PBX, SBC, SIP, RTP, Wi-Fi, Networking, Telecoms, UC Specialist, Hybrid Work More ❯
Key Responsibilities: Deliver 2nd line IT support for client onboarding/offboarding, onsite users, and AV/meeting room tech (Teams, Zoom, BYOM). Support Wi-Fi, ethernet, telephony (Avaya, RingCentral), and general office IT infrastructure. Coordinate with third-party vendors for networking, ISP, AV, and access control issues. Manage comms room access and assist with server/network installs … in high-demand environments. Excellent organisational and communication skills. Willingness to participate in out-of-hours support and occasional weekend work. Nice to Have: Exposure to enterprise telephony systems (Avaya, RingCentral). Experience with comms room/server setups and patching. Familiarity with change management and ticketing systems. If you're passionate about tech and want to be part of More ❯