26 to 30 of 30 Freshdesk Jobs in the UK

Key Responsibilities: Customer Support: Act as the first point of contact for customer queries and support requests Manage and respond to service tickets via Freshdesk within agreed SLAs Deliver on-site support and refresher training when required More ❯

on customer sites. Deliver customer training during project implementation. Provide ongoing technical support in line with service contracts. Log and manage support cases using FreshDesk; escalate as requir... More ❯

this is your chance to make a significant impact! IT Support & Troubleshooting: Serve as the first point of contact for all IT issues via Freshdesk, chat, or in person-resolving hardware, software, network, and MacOS-related problems both remotely and onsite. System Setup & Onboarding: Configure and deploy laptops, mobile devices … in a 1st Line Support or similar IT support role Good understanding of Windows OS and basic networking principles Experience using ticketing systems like Freshdesk (or similar) Comfortable delivering both remote and onsite support Excellent communication skills and a customer-first mindset Able to multitask, prioritise effectively, and stay calm More ❯

Job Title: Product Support Specialist - Institutions As a Product Support Specialist - Institutions , you will serve as the primary product expert and relationship manager for our Institutions client base. Your role involves providing advanced product guidance, ensuring SLAs are met across More ❯

Job Description Data Systems Coordinator Enderby £28,000-£30,000 Introduction to the Company This is an exciting opportunity to join a successful business to support their E-Commerce team with administrative tasks, data analysis and client support. Description of More ❯