Greater London, England, United Kingdom Hybrid / WFH Options
Control Now
Job Title : HeadofServiceDelivery Location: Remote working with occasional visits to the offices in London and Sofia Reward: Competitive, + commission, + share options Date posted: June 2024 Job type: Full Time, Permanent Line Manager: Managing Director Control Now Summary Control Now (CN) is … reporting regimes such as MIFIR, EMIR, ASIC, MAS and many others. Control Now is disrupting the current market for Transaction Reporting with its suite of fully automated software delivered as a SAAS solution, addressing each part of the reporting lifecycle; Transform, Submit, Check, and Maintain. Founded in … Control Now offers a mature suite of assurance services (TR Accuracy and TR Completeness) to ensure reporting firms are submitting compliant reports and have recently brought to market its TR Direct reporting suite (TR Transformation and TR Connect) to support firms with BAU reporting. This is a fantastic opportunity more »
HeadofServiceDelivery & Regional IT - Hybrid, London based A HeadofServiceDelivery & Regional IT opportunity working for a FTSE 100 business who has begun one of the biggest technology transformation programmes in Europe. Working for this global organisation, you … will play a pivotal part in the digital transformation of the technology solutions and technology led services the business provides to their customers. Purpose of the role Own and direct the end to end services defined within the service portfolio, specifically, provide the strategic leadership of end to end services working with the Critical Service Management team in the Service Integrator Act as the conscience of the CDIOs, providing business intelligence and insights into the IT Operations service outcomes from the Opcos (incl. Customer Satisfaction) End-to end operational deliverymore »
Role : HeadofServiceDelivery & Regional IT Location : West London – hybrid Salary : £110,000 – 125,000 + car allowance + bonus + benefits We have a great opportunity with one of our FTSE100 clients looking for a HeadofServiceDelivery & Regional IT to join them during an exciting period of transformation. You’ll provide strategic leadership, owning and defining the end-to-end services defined within the service portfolio. The role: Ensure the immaculate ServiceDeliveryof Critical Business Services and Products Manage the … technical performance and quality of enterprise systems Drive engagement with the business Identify trends and issues impacting servicedelivery, working alongside the wider management teams to remediate issues Meet and exceed SLAs and OLAs, through internal and external services supply chain Own and direct investments, alongside the more »
london, south east england, United Kingdom Hybrid / WFH Options
Xpertise Recruitment
Role : HeadofServiceDelivery & Regional IT Location : West London – hybrid Salary : £110,000 – 125,000 + car allowance + bonus + benefits We have a great opportunity with one of our FTSE100 clients looking for a HeadofServiceDelivery & Regional IT to join them during an exciting period of transformation. You’ll provide strategic leadership, owning and defining the end-to-end services defined within the service portfolio. The role: Ensure the immaculate ServiceDeliveryof Critical Business Services and Products Manage the … technical performance and quality of enterprise systems Drive engagement with the business Identify trends and issues impacting servicedelivery, working alongside the wider management teams to remediate issues Meet and exceed SLAs and OLAs, through internal and external services supply chain Own and direct investments, alongside the more »
Headof IT ServiceDelivery - London/Hybrid - Permanent The role leads and mentors the regional Service Desk Managers and the IT Training Manager, working closely with the Headof IT Systems and Regional Heads of IT in order to ensure that … services delivered meet user needs. Part of the Global IT Leadership Team, and to work in close partnership with peers and other stakeholders to deliver an optimal IT service to the firm within available budgets and resource capacity Ensure that IT Service Desk support and Training are … delivered to the highest possible standard across all region To ensure that the global ServiceDelivery team and the constituent team members continue to improve in order to meet evolving support requirements To own the ITSM processes, monitor their effectiveness, and proactively identify opportunities for improving both IT more »
Headof IT ServiceDelivery - London/Hybrid - Permanent The role leads and mentors the regional Service Desk Managers and the IT Training Manager, working closely with the Headof IT Systems and Regional Heads of IT in order to ensure that … services delivered meet user needs. Part of the Global IT Leadership Team, and to work in close partnership with peers and other stakeholders to deliver an optimal IT service to the firm within available budgets and resource capacity Ensure that IT Service Desk support and Training are … delivered to the highest possible standard across all region To ensure that the global ServiceDelivery team and the constituent team members continue to improve in order to meet evolving support requirements To own the ITSM processes, monitor their effectiveness, and proactively identify opportunities for improving both IT more »
Hays are looking for a HeadofServiceDelivery where you will be responsible for the deliveryof all Managed Services agreements with customers. The role requires an approach to maximising the value to our customers whilst delivering as cost effectively as possible. To … deliver this with high levels of customer satisfaction in a cost-effective manner requires a drive for excellent customer service, strong leadership skills, commercial awareness, and experience in aligning with the whole business' objectives. Hybrid - 3 days a week on site non negotiatable Permanent Manage service performance … engineering and administrative staff. Define supporting processes, procedures, and maintenance schedules for consistent performance. Set-up and manage ITSM best practices and drive ongoing service maturity. Manage customer agreements to optimise profitability. Work with the Finance Director to create processes for analysing the costs ofservicedeliverymore »
Headof Digital Client ServiceDelivery/Senior Product Manager/Senior Project Manager Location: Remote, United Kingdom Contract Type: Permanent Schedule: Full Time, 37.5 Hours per Week Are you ready to drive digital transformation at a leading UK accountancy firm? We’re seeking a dynamic … Headof Digital Client ServiceDelivery to revolutionize the clients' experience. Your Role: Integrate third-party software with the client platform. Create a best-in-class digital journey for the clients. Advocate for digital change and manage strategic partnerships. Develop and deliver the UK digital strategy … digital products and services. Position the firm as a leader in digital client services. Key Responsibilities: Optimize third-party digital supplier relationships. Increase usage of the client platform. Engage the business to use digital products and gather client feedback. Skills & Experience: Proven experience in launching digital services and products. more »
