7 of 7 IVR Jobs in the UK

Experience Demonstrable experience operating at Senior Software Engineer level or above. Strong hands-on expertise with AWS services, particularly Amazon Connect, Contact Flows, IVR and Amazon Lex. Proficiency in TypeScript, modern JavaScript frameworks and Python. Solid understanding of DevOps principles and tooling, including CI/CD, serverless architectures and monitoring ...

optimising Omnichannel and CoPilot Studio for Customer Service and Contact Centre, including live chat, voice, and digital messaging channels to enhance customer engagement. IVR setup with Copilot Studio is important. Power Platform Development Competent in building and managing solutions using Power Apps (Canvas and Model-Driven), Power Automate, Power Pages ...

other core AWS services Strong experience with Salesforce SCV integration, S3, CloudWatch and Amazon Connect APIs. Strong experience in Dynamic and conversational IVR flow design using Amazon Lex, Polly, Lambda and DynamoDB. Experience in speech analytics, transcription, and sentiment analysis using Contact Lens. Experience with monitoring tools such as CloudWatch ...

growing team. Hybrid working out of one of their offices in Manchester or Stratford, London. Do you have a passion for Customer Excellence and IVR? Are you a great storyteller? Are you experienced using SQL and PowerBI? The Customer Insight Analyst gathers and interprets data on customer satisfaction for their ...

growing team. Hybrid working out of one of their offices in Manchester or Stratford, London. Do you have a passion for Customer Excellence and IVR? Are you a great storyteller? Are you experienced using SQL and PowerBI? The Customer Insight Analyst gathers and interprets data on customer satisfaction for their ...

data, feedback, and customer needs, while ensuring content is kept accurate, up-to-date, and accessible for customers and colleagues. Bot, Chat, and IVR Flow Management: Own and manage chatbot and IVR flows, including scripts, prompts, and architecture - Partnering with Technology teams when required. Analyse chatbot performance, including: containment/… refine flows and improve customer experience and resolution accuracy. Benchmark competitor chatbots to identify best practices and opportunities for improvement. Ensure all bot and IVR flows are fully documented, including architecture and reasoning. Data, Insights & Continuous Improvement: Use article ratings, search behaviour, and performance data to refine content and self ...

capability, enhancing contact centre interactions through intelligent, conversational AI. This role will focus on building, configuring, and optimising conversational AI solutions that integrate with IVR and telephony platforms, enabling intelligent call routing, real-time agent support, and improved customer experience. You will work closely with the UC/Telephony team … using Cognigy AI Build conversational flows that support intent recognition, natural language understanding (NLU), and context-aware responses Integrate AI-driven Agent Assist with IVR and telephony platforms, enabling: Intelligent call routing Context capture and handover to live agents 'Warm transfers' with full conversation history Collaborate with the UC/ ...