meet business objectives and align with industry best practices. Define system architecture, integration points, data flows, and technical specifications for contact center components including IVR, ACD, CRM, workforce management, reporting, and analytics. Technology Evaluation and Selection: Evaluate and recommend contact center technologies, platforms, and vendors based on business requirements, technical … implementation, with a focus on contact center technologies. In-depth knowledge of contact center concepts, architectures, protocols, and standards (e.g., SIP, VoIP, CTI, ACD, IVR, CRM). Hands-on experience with contact center platforms such as Genesys, Avaya, Cisco, Twilio, or Amazon Connect. Strong understanding of cloud computing platforms (e.g. more »
or PureEngage platforms, including configuration, administration, and integration capabilities. Strong understanding of contact center concepts, architectures, protocols, and standards (e.g., SIP, VoIP, CTI, ACD, IVR). Excellent troubleshooting, analytical, and problem-solving skills, with the ability to diagnose and resolve complex technical issues. Effective communication, collaboration, and stakeholder management skills. more »
PureCloud, or PureEngage platforms, including configuration, administration, and integration capabilities. understanding of contact center concepts, architectures, protocols, and standards (e.g., SIP, VoIP, CTI, ACD, IVR). troubleshooting, analytical, and problem-solving skills, with the ability to diagnose and resolve complex technical issues. communication, collaboration, and stakeholder management skills. certifications such more »
Croydon, England, United Kingdom Hybrid / WFH Options
Tata Consultancy Services
Scripts -understand Call Types, Dial numbers, RONA, PQ’s/Skill groups. Previous experience of building UCCE scripts via Call Studio. Ability to create IVR and Menu options within Unity Voice Mail. Knowledge of Video Technologies – WebEx, CMS, TMS. Experience with voice over IP Protocols (SIP, H323, MGCP, SCCP, etc. more »
Central London, London, United Kingdom Hybrid / WFH Options
Eutopia Solutions Limited
sales within a call centre/customer care/contact centre operations environment Experience of utilising AI and automation tools such as chatbots, RPA, IVR, virtual agents, workforce management....... Strong leadership skills with the ability to build, develop, lead, inspire and motivate a team Familiarity with telephony/customer service more »
Stoke-On-Trent, England, United Kingdom Hybrid / WFH Options
Bestway Healthcare UK
levels. Management and daily operation of the 3rd Party cloud hosted VOIP telephony platform (Cisco WebEx), supporting general system configuration: Back Office & Call Centre, IVR, Routing, Hunt Groups, Call Recording. Daily operation of the monitoring platform SolarWinds, ensuring all event alerting is configured as necessary, working with the application specialist more »
environment, adapting to changing priorities and business needs. * Knowledge of contact centre technologies, such as automatic call distribution (ACD) systems and interactivevoiceresponse (IVR) systems, is a plus. Job Types: Full-time, Part-time Pay: Up to £55,000.00 per year Expected hours: 24 – 37.5 per week Benefits: * Company more »
Data Analyst/Information Analyst/Reporting Analyst/Telecoms Analyst/(Telephony – VoIP, IVR systems). NB : Due to Security vetting requirements, candidates must be have lived in the UK for 3 consecutive years and have British citizenship, or pre-settled or settled-status. This hugely successful software solutions … future. The position needs someone with a technical mindset; the client would ideally like someone to have a working understanding of Telco - VoIP and IVR - but training can be given. Using various tools, you’ll be connecting to the client’s systems (speech-related products), extracting, analysing and investigate their more »
