9 of 9 IVR Jobs in the UK

Proven CCaaS (Contact Centre as a Service) and contact centre architecture experience, covering multi-channel customer interaction. Solid understanding of contact-centre routing, telephony, IVR and customer interaction technologies and how they work together in an integrated landscape. experience integrating contact-centre platforms with wider enterprise systems such ...

Proven CCaaS (Contact Centre as a Service) and contact centre architecture experience, covering multi-channel customer interaction. Solid understanding of contact-centre routing, telephony, IVR and customer interaction technologies and how they work together in an integrated landscape. experience integrating contact-centre platforms with wider enterprise systems such ...

With: Voice & Telephony FloCX (Gamma/Cisco), FloOne and Floline+ Microsoft Teams Phone and Operator Connect SIP trunking and hosted VoIP platforms Yealink handsets IVR, call queues, voicemail and call routing Mobile and unified communications solutions Connectivity & Networking SoGEA, FTTC, FTTP and leased lines SonicWall, UniFi, Aruba and DrayTek networking ...

technologies. Identify and implement automation opportunities (e.g., password resets, ticket routing, auto-categorisation). Ensure telephony/ACD systems are optimised for call routing, IVR, and reporting. Collaborate with IT teams on tool enhancements, integrations, and upgrades. Evaluate emerging technologies and make recommendations for adoption. We believe strong connections ...

troubleshooting of cloud hosted telephony systems. Logical troubleshooting and problem-solving skills in VoIP environments with a good understanding of telephony concepts including IVR, ACD, CTI. Technical expertise in configuration and troubleshooting vendor products from Cisco, Yealink, Grandstream, Poly. Ability to communicate effectively at all levels, with excellent oral ...

troubleshooting of cloud hosted telephony systems. Logical troubleshooting and problem-solving skills in VoIP environments with a good understanding of telephony concepts including IVR, ACD, CTI. Technical expertise in configuration and troubleshooting vendor products from Cisco, Yealink, Grandstream, Poly. Ability to communicate effectively at all levels, with excellent oral ...

routing rules, SLAs, and service workflows. Develop scalable CRM solutions aligned to business objectives and customer service strategies. Contact Centre & Customer Service Transformation Define IVR workflows, intelligent routing logic, customer interaction processes, and agent experience requirements. Support the transformation of contact centre operations through digital engagement and automation initiatives. Identify … processes. Experience designing and configuring: Case Management Queue Management Work Allocation Service Workflows Customer Service Automation Experience supporting contact centre transformation programmes. Knowledge of: IVR design Intelligent routing Agent desktop experiences Omnichannel customer engagement Understanding of telephony and contact centre platform integrations. Functional Consulting Requirements analysis and functional design expertise. ...

omnichannel customer engagement platforms incorporating voice, chat, digital messaging and self-service capabilities. Configure and optimise Dynamics 365 Omnichannel, Unified Routing, IVR and customer journey orchestration. Develop AI-powered customer experiences using Copilot Studio, virtual agents and conversational AI technologies. Design and implement integrations with Azure Communication Services, telephony platforms … Contact Center Dynamics 365 Customer Service Dynamics 365 Omnichannel Copilot Studio Azure Communication Services Power Platform Customer Insights Azure Integration Services Unified Routing IVR and Voice Channel Design API and Integration Architecture AI, Automation and Conversational Experiences Solution Architecture and Technical Governance Ideal Candidate You will be an experienced Microsoft ...

automation and intelligent routing. Collaborate with telephony and communications teams to integrate contact centre platforms with D365. Contribute to the design and delivery of IVR/IDR (Interactive Voice/Digital Response) solutions. Facilitate workshops with business stakeholders and provide expert guidance on best practice customer engagement processes. Support testing … Contact Centre AI (CCAI) technologies and customer service automation. Knowledge of telephony integration within customer service or contact centre environments. Experience designing or supporting IVR/IDR solutions. Ability to translate business requirements into functional and technical specifications. Strong stakeholder management and workshop facilitation skills. Experience working within Agile delivery ...