18 of 18 IVR Jobs in the UK

CPaaS environment Demonstrable understanding of Twilio Flex, Twilio APIs, AWS and programmable communications platforms Strong understanding of secure payment integrations (e.g., PCI-DSS, tokenisation, IVR payments, hosted payment pages) Understand the latent power of mining business critical data flowing across the CEP and how to present data in usable management ...

Dialogflow, IBM Watson. Knowledge of Generative AI, LLMs and Agentic AI systems. Strong understanding of user experience (UX), linguistics, conversational design principles. Understanding of IVR systems and Voice User Interfaces. Experience in Agile delivery environments. Excellent communication and presentational skills. A big plus if you also have: Experience of designing ...

contact centre technologies, customer journeys, and AI-enabled service solutions. Key Responsibilities Analyse existing application architecture and customer service platforms. Support the transformation of IVR and AI-driven customer service capabilities. Gather and document technical and business requirements. Collaborate with architects, engineers, and cross-functional teams to identify dependencies ...

/chatbot technologiesIdentify and implement automation opportunities (e.g., password resets, ticket routing, auto-categorisation)Ensure telephony/ACD systems are optimised for call routing, IVR, and reportingCollaborate with IT teams on tool enhancements, integrations, and upgradesEvaluate emerging technologies and make recommendations for adoption\n At DXC Technology, we believe strong ...

concepts clearly to a variety of audiences. A good level of familiarity with Linux OS. "Nice to have" skills Experience designing, implementing and maintaining IVR systems, either professionally or through personal projects. Exposure to speech recognition technologies and voice-driven applications. Experience with low-level programming languages such as C. ...

Your responsibilities: Design, develop, and implement Amazon Connect based omni-channel contact center solutions Build and manage contact flows, IVR, routing strategies, queues, and agent experiences (CCP/UI) Develop backend integrations using AWS Lambda, API Gateway, DynamoDB, S3, Kinesis, & REST APIs Implement AI/ML-driven automation using Amazon ...

Your responsibilities: Design, develop, and implement Amazon Connect based omni-channel contact center solutions Build and manage contact flows, IVR, routing strategies, queues, and agent experiences (CCP/UI) Develop backend integrations using AWS Lambda, API Gateway, DynamoDB, S3, Kinesis, & REST APIs Implement AI/ML-driven automation using Amazon ...

quality technical and operational documentation • Experience working within secure or highly regulated environments • Strong communication and stakeholder engagement skills Desirable Experience • Contact centre or IVR configuration experience • Familiarity with legacy PBX platforms and migration strategies • Experience within large-scale multi-supplier delivery environments • Understanding of ITIL, change management, and service ...

client on GCP . This role combines conversational AI, data strategy, and customer engagement , acting as a trusted advisor to drive intelligent, data-driven IVR transformation . Key Responsibilities Act as the onsite Voice AI and Data Architecture lead , building strong relationships with banking stakeholders across business, data … teams. Design and deliver Voice AI/Agentic IVR solutions leveraging: Google CES/CXAS, Dialogflow CX/CCAI Vertex AI (LLMs, RAG, agent frameworks) Define and implement enterprise data architecture for Voice AI: Conversation data pipelines (real-time + batch) Integration with data lakes, warehouses (BigQuery) Customer ...

Role Summary We are seeking an experienced Enterprise Architect Onsite Lead to drive a strategic Agentic IVR transformation program for a leading banking client on GCP . This role combines deep architectural expertise with strong customer relationship management , acting as a trusted advisor to senior business and technology stakeholders. … Responsibilities Serve as the primary onsite liaison for banking stakeholders, building strong, trust-based relationships across business, operations, and IT. Lead Agentic IVR architecture design using GCP (CXAS, Dialogflow CX, ADK, Vertex AI, Apigee) for banking use cases such as customer servicing, fraud checks, payments, and loan inquiries. Translate business ...

transformation programmes to date. They're looking for an experienced Conversation Designer to help shape the future of customer interactions by transforming traditional IVR journeys into intelligent, AI-powered conversational experiences. This is a rare opportunity to join a greenfield initiative where you'll play a key role in defining … systems. Knowledge of conversational AI platforms such as Amazon Lex, Google CX Agent Studio/Dialogflow, IBM Watson or similar technologies. Understanding of IVR platforms and Voice User Interface (VUI) design. Experience creating testing strategies, feedback loops and using conversation analytics or AI QA tools to optimise customer experiences. Strong ...

Your responsibilities: Design, develop, and implement Amazon Connect based omni-channel contact center solutions Build and manage contact flows, IVR, routing strategies, queues, and agent experiences (CCP/UI) Develop backend integrations using AWS Lambda, API Gateway, DynamoDB, S3, Kinesis, & REST APIs Implement AI/ML-driven automation using Amazon … services: Lambda, API Gateway, DynamoDB, CloudWatch, S3 Proficiency in Node.js/Python/JavaScript and REST API development Solid understanding of contact center technologies: IVR, ACD, CTI, call recording, NLP Experience delivering production-scale cloud contact center solutions Knowledge of IAM, security, compliance, and cloud governance Desirable skills/knowledge ...

Solutioning & Delivery Build, design, and implement Amazon Connect CCaaS solutions for large, multi‐client environments. Develop comprehensive Contact Center solutions including telephony, CRM, KM, IVR, ACD, WFM, QA, training, performance management, and workforce models. Transform proposed solutions into executable delivery plans across operations, technology, and workforce domains. Lead the development … Cloud. Proven experience in Contact Center solution architecture, technical design, and operational transformation. Strong understanding of Contact Center operations including WFM, KM, QA, CRM, IVR,ACD, analytics, contract & vendor management. Demonstrated ability to lead teams, execute transformation roadmaps, and deliver measurable business outcomes. Your security clearance To be successfully appointed ...

Role Summary We are seeking an experienced Enterprise Architect Onsite Lead to drive a strategic Agentic IVR transformation program for a leading banking client on GCP . This role combines deep architectural expertise with strong customer relationship management , acting as a trusted advisor to senior business and technology stakeholders click ...

Role Summary We are seeking an experienced Enterprise Architect Onsite Lead to drive a strategic Agentic IVR transformation program for a leading banking client on GCP. This role combines deep architectural expertise with strong customer relationship management, acting as a trusted advisor to senior business and technology stakeholders. Key Responsibilities ...

Role Summary We are seeking an experienced Enterprise Architect Onsite Lead to drive a strategic Agentic IVR transformation program for a leading banking client on GCP . This role combines deep architectural expertise with strong customer relationship management , acting as a trusted advisor to senior business and technology stakeholders. ...

home with regular team meetings at our contact centre in Newcastle. Daily role will include data analysis to identify trends and opportunities to drive IVR performance. In this role, you'll take ownership of our telephony platforms, ensuring they are configured, maintained, and continually improved to enhance customer experience, reduce … telephony systems. The role is a remote position but requires regular meetings at the Newcastle contact centre. Key duties include data analysis to optimize IVR performance, maintenance and improvement of telephony platforms to enhance customer experience and operational efficiency, and thorough examination of performance data to manage call volumes. Candidates ...

home with regular team meetings at our contact centre in Newcastle. Daily role will include data analysis to identify trends and opportunities to drive IVR performance. In this role, you'll take ownership of our telephony platforms, ensuring they are configured, maintained, and continually improved to enhance customer experience, reduce … centre and customer journey. The Executive will work remotely, with regular team meetings in Newcastle, focusing on data analysis to identify trends and boost IVR performance. Responsibilities include ownership of telephony platforms to improve customer experience, configure and maintain systems, and manage call volumes and spending. Candidates must have Excel ...