IT Manager
- Hiring Organisation
- Reed
- Location
- Belfast, County Antrim, United Kingdom
- Employment Type
- Full-Time
- Salary
- £45,000 - £55,000 per annum, Inc benefits
service requests are resolved within agreed targets. Monitor service performance and identify improvement opportunities. Oversee device deployment, onboarding, and offboarding activities. Lead major incident response and service restoration activities. Continuous Improvement: Improve support processes, service quality, and user experience. Reduce recurring issues through root cause analysis. Ensure support … managing an IT support or service desk function, including direct line management Proven track record of running IT service desk operations, including ticketing systems, incident and service request management, and delivery against agreed SLAs. Experience managing relationships with IT suppliers and support partners, including monitoring performance and supporting contract ...