Platform Operations Manager
- Location
- Greater London, England, United Kingdom
performance of core business platforms Oversee 1st/2nd line support escalation, acting as the senior point of contact for critical issues Lead major incident management, root cause analysis, and post‐incident reviews Technical Leadership Provide hands‐on technical guidance across cloud infrastructure, application support, and DevOps practices … develop a team of Platform Operations Engineers, setting clear objectives and performance standards Manage team capacity, shift coverage (including North American EST support), and incident response models Foster a high‐performance, accountable, and collaborative team culture Drive hiring, onboarding, and ongoing development of team members Stakeholder Management ...