1 to 25 of 104 Journey Map Jobs in the UK

develop a clear understanding of the problem. Define user journeys, tasks, flows and interactions across products and services. Produce sketches, wireframes, prototypes, journey maps and other appropriate design artefacts. Use prototyping to explore ideas, communicate intent and test assumptions. Support or facilitate workshops with users, clients and cross ...

product managers, engineers, researchers, and fellow designers throughout the entire product development lifecycle. Discovery & Research: Participate in discovery activities including customer interviews, workshops, journey mapping, usability testing, and the exploration of AI-driven user experiences. Complex Workflow Simplification: Design intuitive experiences across both traditional enterprise workflows ...

Figma and Adobe XD Strong understanding of UX methodologies, user research and usability principles Experience creating wireframes, prototypes, user flows and customer journey maps Ability to interpret user behaviour and business requirements to develop effective design solutions Excellent communication and stakeholder management skills Strong problem-solving abilities ...

Figma and Adobe XD Strong understanding of UX methodologies, user research and usability principles Experience creating wireframes, prototypes, user flows and customer journey maps Ability to interpret user behaviour and business requirements to develop effective design solutions Excellent communication and stakeholder management skills Strong problem-solving abilities ...

strong facilitation skills: you can design and run workshops, design sprints, and co-creation sessions with confidence • Fluency in service design methods: blueprinting, journey mapping, systems mapping, proposition development and experience managing and leading multidisciplinary teams, with strong feedback and performance development instincts • Comfort operating ...

digital products. Support data-driven decision making through analytics and reporting. Business Requirements Documents (BRDs) User Stories and Epics Process Maps and Journey Maps Functional and Non-Functional Requirements Acceptance Criteria Product Backlogs Gap Analysis Reports UAT Plans and Test Scenarios Qualifications Experience as a Business Analyst, Product ...

Organises research data, participates in synthesis sessions and collaborates with seniors to shape insights. Problem definition and ideation Mapping - Can produce empathy maps, journey maps and service blueprints to align understanding, with guidance on when to use them. Ideas generation - Participates in and helps facilitate ideation sessions using ...

levels, from operational teams to senior leadership, identifying opportunities, managing constraints, and helping define future service visions. Create and maintain service blueprints, customer journey maps, ecosystem maps, process flows, and other service design artefacts to communicate service intent and design decisions. Facilitate workshops and co-design sessions ...

voice workshops, content audits, and editorial reviewsPartner with research teams to validate effectiveness and usabilityAlign content with product and service design artefacts (e.g. journey maps, blueprints)Support design operations to optimise workflows and feedback loopsOwn content modelling, taxonomy, and information architecture frameworksEnsure alignment with SEO, legal, and compliance ...

experience with Figma, including design systems (building, maintaining or evolving them). Ability to translate insight into clear IA, user flows, wireframes and journey maps. Strong visual design sensibility and attention to detail across typography, composition and layout. Experience working with brand guidelines or shaping new visual directions ...

using a range of methods, including paper, digital, and code-based prototypes Produces clear interaction design artefacts, including sketches, user flows, scenarios, wireframes, journey maps, and prototypes. Captures and communicates design decisions clearly and confidently, influencing stakeholders and colleagues with a strong evidence base. Facilitates workshops, co-design ...

research, usability testing, and data analysis to uncover insights and translate them into actionable UX improvements. Wireframing & Prototyping: Design detailed wireframes, user flows, journey maps, and high-fidelity interactive prototypes using industry-standard design tools. E-commerce & Conversion Optimization: Streamline our multi-vendor marketplace checkout flows, registration pathways ...

Proven experience leading end-to-end service design programmes. Strong stakeholder management skills, including influencing senior decision-makers. Expertise in service blueprinting, journey mapping, systems mapping and proposition development. Experience leading, coaching and developing multidisciplinary teams. Excellent facilitation, communication and workshop skills. The ability to connect strategic design ...

Define and communicate user needs through journey maps, service blueprints, and experience models Plan and conduct usability testing and research activities to inform design decisions Design and iterate user flows, wireframes, and prototypes at appropriate fidelity Translate complex service requirements into clear, accessible user experiences Ensure designs meet ...

ensuring it remains grounded in real user needs and evolving business context* Lead a wide variety of research including user interviews, co-creation, journey mapping, usability and concept tests and surveys, ensuring that actionable results are delivered and shared* Design and execute research studies that follow research best ...

Knowledge of usability principles and techniques Preferred Qualifications - Experience acquiring user data (e.g., conducting usability studies, performing user research) and creating personas and journey maps - Experience in mass-market consumer web/mobile products - Experience in visual design expertise demonstrated through mockups and style guides Amazon ...

considering all component states and edge cases. Research and insight synthesis: Plan or support interviews, usability testing, and behavioural observation, synthesising findings into journey maps, experience principles, and structured design recommendations. Experience design: Define user journeys, task flows, and interaction patterns for complex product workflows. Service blueprints ...

considering all component states and edge cases.Research and insight synthesis: Plan or support interviews, usability testing, and behavioural observation, synthesising findings into journey maps, experience principles, and structured design recommendations.Experience design: Define user journeys, task flows, and interaction patterns for complex product workflows. Service blueprints may be created ...

transformation programme, designing, and improving end-to-end digital services. Key experience: * Strong Service Design/UCD background * End-to-end service mapping, journey mapping, and service blueprints * Workshop facilitation and stakeholder engagement * Experience working in Agile multidisciplinary teams * Government/public sector experience desirable * GDS experience beneficial ...

Management Ability to lead toward outcomes based on relevant tools and techniques: such as strategic and/or detailed operating model design, customer journey mapping, process mapping, agile techniques, business architecture, organisation design, organisation sizing, governance, role design or the development of business cases Experience of proposition building ...

software development process, from design through to deployment, and associated project management and risks. Experience of facilitating UX discovery sessions, user journey mapping, and client design presentations. Experience of completing code reviews in HTML/CSS/Typescript through Git, and applied other best practices to technical projects. ...

Kanban or Scrum software development environment, always focusing on delivery of business value Experience working alongside UX/UI designers and engineers – user journey mapping, personas, wireframes/mock-ups and usability testing Knowledge of payment and technical operations include the payment lifecycle, exceptions, investigations, repair and operational ...

Kanban or Scrum software development environment, always focusing on delivery of business value Experience working alongside UX/UI designers and engineers – user journey mapping, personas, wireframes/mock-ups and usability testing Knowledge of payment and technical operations include the payment lifecycle, exceptions, investigations, repair and operational ...

application interface design. Experience of responsive web interactions design for mobile devices. Experience of researching design with users. Service design experience, including user journey mapping. Experience working within an agile, multi-disciplinary team environment, and the ability to deliver iterative design components (including user journeys) to the development ...

collaboratively within multidisciplinary Agile teams Present findings and recommendations to stakeholders in a clear and engaging manner Create research outputs including reports, presentations, journey maps and insight summaries Support services through discovery, alpha, beta and live phases Champion user-centred design principles and evidence-based decision making Essential ...