1 to 25 of 535 Journey Map Jobs in the UK

UX design across existing learning materials, focusing on improving content structure, user journeys, and overall accessibility to enhance employee learning experiences. UX Strategy and Delivery : Conduct user research, journey mapping, wireframing, prototyping, and usability testing to create and iterate user-centred learning solutions. Learning Programme Architecture : Review, audit, and redesign the structure and flow of learning materials in … teams. Skills & Experience Required Extensive senior-level UX design or product design experience , ideally within large corporate environments. Strong expertise in end-to-end UX design , including research, journey mapping, wireframing, prototyping, and user testing. Experience leading large-scale design projects independently, with minimal supervision. Proven ability to work with senior stakeholders , influencing and aligning design strategies to More ❯

fidelity designs that balance usability, accessibility, and aesthetic appeal. Conduct UX research including user interviews, surveys, and data analysis to inform design decisions and refine user personas and journey maps. Facilitate usability testing and incorporate feedback into iterative design improvements. Contribute to and help evolve design systems and UI guidelines to maintain consistency across platforms. Present design concepts More ❯

found in other businesses. As an experienced, hands-on designer, you bring expertise across the entire spectrum of human-centered design which includes User Interface Design, Interactive Design, Journey and User Flow Mapping, Information Architecture, UX Research and Testing, Usability and Accessibility knowledge. In addition, it's critical to know visual identity/branding principles, style, and design … process is primed for success. RESPONSIBILITIES Produce polished, industry-leading design for Transaction Banking products Work alongside Product Managers and business stakeholders to translate client needs into customer journey maps, evolving into flows and specifications Engage in proactive problem solving and identify specific issues based on client feedback Work with existing design systems and brand guidelines to create More ❯

found in other businesses. As an experienced, hands-on designer, you bring expertise across the entire spectrum of human-centered design which includes User Interface Design, Interactive Design, Journey and User Flow Mapping, Information Architecture, UX Research and Testing, Usability and Accessibility knowledge. In addition, it's critical to know visual identity/branding principles, style, and design … process is primed for success. RESPONSIBILITIES Produce polished, industry-leading design for Transaction Banking products Work alongside Product Managers and business stakeholders to translate client needs into customer journey maps, evolving into flows and specifications Engage in proactive problem solving and identify specific issues based on client feedback Work with existing design systems and brand guidelines to create More ❯

Expertise in a wide range of user research methodologies and the ability to translate research findings into actionable design insights. Experience using Service Design principles such as customer journey mapping, service blueprinting, and stakeholder management. Mastery of interaction design principles, information architecture, and user flow development. Proficiency in industry-standard design and prototyping tools (e.g., Figma, Sketch, Adobe … and service design vision and strategy for the new digital platform, aligned with business goals and customer needs. This includes mapping out the desired end-to-end customer journey and identifying key service touchpoints. Oversee and contribute to comprehensive user research activities, including user interviews, surveys, usability testing, and data analysis, to deeply understand customer behaviours, needs, and … pain points across all business units and across the entire service journey . Lead the creation of detailed customer journey maps that visualize the end-to-end experience, identifying key touchpoints, pain points, and opportunities for improvement across digital and potentially offline channels. Drive the creation of intuitive information architecture, user flows, wireframes, and interactive prototypes More ❯

to ship high quality solutions. Key Responsibilities User Research & Testing Plan, conduct and analyse qualitative and quantitative studies (interviews, usability tests, surveys, analytics reviews) Communicate findings through personas, journey maps and actionable insights Interaction & Visual Design Create information architectures, user flows, wireframes, high fidelity UI and interactive prototypes in Figma Ensure designs are responsive and meet WCAG2.2AA accessibility More ❯

Expertise: Solid knowledge of user-centered design principles, usability, and interaction design. Ability to conduct basic user research or interpret feedback to inform design decisions. You can create journey maps, wireframes, and polished UIs, all while thinking through edge cases and error states. A mobile-responsive design mindset is important, as our platform may be used across devices. More ❯

internal Compliance applications, ensuring a user-first approach as the platform evolves and scales. The ideal candidate will bring strong UX leadership skills, experience in user research and journey mapping, and the ability to partner closely with Product Managers, Technology teams, and Developers to deliver intuitive, configurable, and scalable solutions. The role will also contribute to strategic communications … Role Description User Experience Leadership Lead UX strategy and design for Compliance technology initiatives, ensuring applications are intuitive, user-centric, and aligned to real-world workflows. Develop wireframes, journey maps, personas, prototypes, and high-fidelity designs that support user needs and business goals. Drive Day-in-the-Life research programs and user mapping exercises to ensure a deep … in many different groups and time-zones to ensure their success in the role. Candidate Requirements UX Skills Expert-level skills in user experience design, including user research, journey mapping, Day-in-the-Life studies, and usability testing. Strong portfolio demonstrating experience designing complex, enterprise-grade applications. Proficiency in design and prototyping tools (Figma, Adobe XD, Sketch, InVision More ❯

Strategize & Design: Conceptualize and design new products and features across multiple teams. User Research: Gather insights to synthesize business and user needs into tangible solutions. Workshop Facilitation: Lead journey mapping, storyboarding, and ideation sessions. Prototyping & Testing: Develop and test interactive prototypes to refine user experiences. UI & Data Visualisation: Balance aesthetics with usability, ensuring consistency across products. Design System More ❯

wireframes and prototypes to final UI designs—on time and to specification. Translate business needs and user insights into elegant, user-friendly design solutions. Improve the entire customer journey across all stages and touchpoints, from initial search to renewals & drop out. Collaborate closely with Product Managers, Engineers, and other teams to ensure design solutions are feasible, practical, and … specifications. Ability to conduct quick, effective user research and testing, and apply findings directly to design improvements. Familiarity with tools and methodologies like A/B testing, user journey mapping, and conversion rate optimization (CRO). Knowledge of Lean UX and Design Thinking principles, applied in a practical, results-driven way. Strong collaboration and communication skills, with the More ❯

mockups. Collaborate with product managers, developers, content designers, and other stakeholders. Advocate for accessibility and inclusive design throughout the service lifecycle. Design and contribute to service blueprints, user journey maps, and interaction patterns. Present designs and concepts to stakeholders, including government clients. Work within agile teams to iterate and improve designs based on user feedback and analytics. Essential More ❯

Design end-to-end user journeys that create the optimal user experience Use insights from user research and metrics to identify ‘pain points’ and improve design Produce user journey maps, sitemaps, navigation schema, and annotated wireframes Support user researchers in usability testing Run workshops with your team and stakeholders Work with the Hippo design community to share best More ❯

accessible alternative dispute resolution. Over recent years, the Service has undertaken significant change to improve our customer experience and our financial sustainability. For the next phase of our journey, we have even bigger ambitions to reimagine our customer experience and we’re determined to move at pace. Working alongside Customer Journey Owners, Process Improvement specialists and … Customer understanding: gathering the necessary data and commissioning the necessary research to gain insights into our customers’ needs, behaviours and preferences. Design and innovation: applying design thinking methodologies to map customer journeys, define touchpoints, and design service blueprints that outline the end-to-end customer experience. Problem definition and solutioning: engaging stakeholders in activities to gather feedback and validate … techniques to communicate service concepts, ideas, and improvements in an easy-to-understand format for varying audiences. This includes creating service design artefacts such as service maps, customer journey maps, personas and service blueprints to convey insights and recommendations to stakeholders. Engagement and collaboration: engaging and collaborating with stakeholders throughout the design process at all levels of the More ❯

accessible alternative dispute resolution. Over recent years, the Service has undertaken significant change to improve our customer experience and our financial sustainability. For the next phase of our journey, we have even bigger ambitions to reimagine our customer experience and we’re determined to move at pace. Working alongside Customer Journey Owners, Process Improvement specialists and … Customer understanding: gathering the necessary data and commissioning the necessary research to gain insights into our customers’ needs, behaviours and preferences. Design and innovation: applying design thinking methodologies to map customer journeys, define touchpoints, and design service blueprints that outline the end-to-end customer experience. Problem definition and solutioning: engaging stakeholders in activities to gather feedback and validate … techniques to communicate service concepts, ideas, and improvements in an easy-to-understand format for varying audiences. This includes creating service design artefacts such as service maps, customer journey maps, personas and service blueprints to convey insights and recommendations to stakeholders. Engagement and collaboration: engaging and collaborating with stakeholders throughout the design process at all levels of the More ❯

Product Discovery, working closely with Product Owners and Managers, Software Engineers, and UX Researchers to explore, validate, and iterate on early-stage product ideas. Create wireframes, user flows, journey maps, and interactive prototypes to effectively communicate design ideas. Develop high-fidelity, production-ready UI designs that align with brand and accessibility standards. Champion a culture of continuous iteration … or telecommunications. Design Tools: Proficient in Figma or similar design tools. Prototyping & Testing: Experience with interactive prototyping and user testing methodologies. User Research: Familiarity with usability testing, customer journey mapping, and research analysis. Accessibility: Understanding of WCAG guidelines and designing for inclusivity. Design Systems: Experience contributing to and maintaining a design system and working with component library containing More ❯

environments—this is your chance to make a lasting impact in a business that’s scaling fast. You’ll own the full UX lifecycle—from customer research and journey mapping to high-fidelity design and prototyping. Working closely with product, engineering, and commercial teams, you’ll bring structure to complexity and lead design thinking across a powerful, AI More ❯

design from discovery through to delivery, championing user needs and shaping intuitive, accessible public services Plan and conduct user-centred design activities such as contextual research, usability testing, journey mapping, and service blueprinting Collaborate with service designers during discovery and design phases to align UX with broader service goals and end-to-end journeys Create wireframes, flows, and More ❯

environments—this is your chance to make a lasting impact in a business that’s scaling fast. You’ll own the full UX lifecycle—from customer research and journey mapping to high-fidelity design and prototyping. Working closely with product, engineering, and commercial teams, you’ll bring structure to complexity and lead design thinking across a powerful, AI More ❯

strategy and research, information architecture, interaction design and accessibility. A good understanding of the end-to-end iterative design process including how to develop and use design research, journey mapping, wire-framing, prototyping, and user testing to achieve human-centred design solutions. Proficiency with the latest versions of Figma, Sketch, Marvel, Miro, Axure or similar. The ability to More ❯

to gather insights for new product, participate in end-user and stakeholder interviews, workshops and user testing sessions and assist in production of research related UX documents like journey maps, personas etc. Apply innovative thinking to design concepts; blending in user needs, business vision as well technical limitations Effectively present ideas and concepts in form of wireframes, prototypes More ❯

and other Boots UK colleagues to find agreement on how to improve the experience for front/backstage colleagues and our customers. Design and develop complex user flows, journey maps and visual aids to guide the creation of improved user experiences for Boots.com Support Product Designers to create design concepts that effectively communicate an experience vision. Conduct user More ❯

ambitious Midweight UX Designer to join our multidisciplinary team. As a Midweight UX Designer at the UK’s largest supermarket, you’ll shape experiences that enhance the shopping journey for millions. Your role involves discovering new opportunities and creating intuitive solutions that exceed user expectations, while testing and iterating to improve your work. You will collaborate with UX … expertise in web, responsive, and native app design Experience in high-profile, customer-facing projects Proficiency with design tools like Figma, Sketch, or similar Knowledge of user research, journey mapping, and testing methodologies Experience in accessible design meeting WCAG 2.1 AA standards Excellent communication skills and ability to mentor others What’s in it for you? Competitive benefits More ❯

internal Compliance applications, ensuring a user-first approach as the platform evolves and scales. The ideal candidate will bring strong UX leadership skills, experience in user research and journey mapping, and the ability to partner closely with Product Managers, Technology teams, and Developers to deliver intuitive, configurable, and scalable solutions. The role will also contribute to strategic communications … technology stakeholders. Role Description User Experience Leadership Lead UX strategy and design for Compliance technology initiatives, ensuring applications are intuitive, user-centric, and aligned with workflows. Develop wireframes, journey maps, personas, prototypes, and high-fidelity designs supporting user needs and business goals. Drive research programs like Day-in-the-Life studies and user mapping exercises to understand workflows … opportunities include planning for new initiatives, solution design, sprint planning, and project management for strategic re-platforming efforts. Candidate Requirements UX Skills Expert-level skills in user research, journey mapping, usability testing, and designing complex enterprise applications. Proficiency with design tools (Figma, Adobe XD, Sketch, InVision, or similar). Deep understanding of design systems, scalable UX practices, and More ❯

on the strategy and design for millions of consumers in Europe. The ideal candidate will be responsible for discovering new opportunities to improve every stage of consumers' shopping journey on web and mobile app, to provide the best user experience for online shopping. Key Responsibilities: Lead all UX process activities including discovery, design sprints, sketching, wire-framing, and … use both quantitative and qualitative insight to inform decision-making. Solid understanding of the end-to-end iterative design process including how to develop and use design research, journey mapping, wire-framing, prototyping, and user testing to achieve human-centered design solutions. Strong English written and verbal communication skills, and the ability to present skills to all levels More ❯

on the strategy and design for millions of consumers in Europe. The ideal candidate will be responsible for discovering new opportunities to improve every stage of consumers shopping journey on web and mobile app, to provide the best user experience for online shopping. Key Responsibilities: Lead all UX process activities including discovery, design sprints, sketching, wire-framing, and … use both quantative and qualitative insight to inform decision-making. Solid understanding of the end-to-end iterative design process including how to develop and use design research, journey mapping, wire-framing, prototyping, and user testing to achieve human-centred design solutions. Strong English written and verbal communication skills, and the ability to present skills to all levels More ❯