1 to 25 of 112 Journey Map Jobs in the UK excluding London

fidelity designs that balance usability, accessibility, and aesthetic appeal. Conduct UX research including user interviews, surveys, and data analysis to inform design decisions and refine user personas and journey maps. Facilitate usability testing and incorporate feedback into iterative design improvements. Contribute to and help evolve design systems and UI guidelines to maintain consistency across platforms. Present design concepts More ❯

talent. They aim to reshape the way people manage their finances, making banking simpler, more engaging, and accessible for everyone. About This Opportunity Be part of an exciting journey within the Segments & Propositions Platform, where your UX design skills will directly impact underserved customer segments. This role is primarily focused on app design across major banking brands, serving … Lead the discovery phase of UX design for innovative Goals and Planning propositions. Collaborate in design workshops and conduct competitor research to inform your designs. Create wireframes and journey maps that enhance user experience. Engage in user research to truly understand customer needs. Work closely with a dynamic design squad, sharing ideas and challenging each other. Foster a More ❯

UCD principles Advocate and provide guidance on how to use customer insights and data to inform the user experience Present knowledge of users in ways such as user journey maps, personas screen flows and service blueprints Instruct and influence accessibility with a strong knowledge of WCAG 2.2 Design end-to-end Use qualitative and quantitative data to create … digital user experience journey maps. Work with Service Designers to consider the whole user journey, other people/processes that support it and how people interact with it in the real world Facilitate ideation of solutions to business and user problems Create prototypes of proposed solutions to test with users and achieve stakeholder buy-in Create More ❯

talent. They aim to reshape the way people manage their finances, making banking simpler, more engaging, and accessible for everyone. About This Opportunity Be part of an exciting journey within the Segments & Propositions Platform, where your UX design skills will directly impact underserved customer segments. This role is primarily focused on app design across major banking brands, serving … Lead the discovery phase of UX design for innovative Goals and Planning propositions. Collaborate in design workshops and conduct competitor research to inform your designs. Create wireframes and journey maps that enhance user experience. Engage in user research to truly understand customer needs. Work closely with a dynamic design squad, sharing ideas and challenging each other. Foster a More ❯

trust-based relationships with senior stakeholders and advocate for customer-centric design. Facilitate ideation, prototyping, and user testing to co-create effective solutions. Present complex customer insights through journey maps, personas, flows and service blueprints. Champion accessibility standards, applying WCAG 2.2 to ensure inclusive design. Collaborate closely with Service Designers to understand full end-to-end journeys. Support More ❯

insights Translate stakeholder needs into user-friendly, accessible design outcomes Present and defend design decisions based on user research and usability testing Produce UX assets such as personas, journey maps, interactive prototypes, and wireframes Develop digital and paper-based prototypes quickly to test ideas Contribute to inclusive design practices that meet accessibility standards Code low-fidelity or functional More ❯

analysis to understand user needs, pain points, and behaviours across large and complex journeys. Collaborating with stakeholders to define measurable service goals and objectives. Developing service blueprints, customer journey maps, and other service design artifacts to visualize and communicate the end-to-end service experience. Integrating design decisions across the multiple layers involved in delivering and running a More ❯

2+ years experience in UX/UI design with a portfolio that shows it Mastery of Figma (Adobe XD, Photoshop, Illustrator = bonus points) Experience with user research , personas , journey mapping , and A/B testing Strong understanding of interaction design , prototyping , and information architecture A proactive mindsetyoure not just a designer, youre a problem solver ?? Bonus Skills: Agency More ❯

and collaborative work environment. 🔍 What you’ll be doing: Collaborating with product managers, engineers, and researchers to explore and validate early-stage product ideas. Creating wireframes, user flows, journey maps, and interactive prototypes. Delivering high-fidelity UI designs aligned with brand and accessibility standards. Championing a culture of continuous improvement through user feedback and testing. Acting as the More ❯

participatory design, co-creation, field testing etc.) - Experience creating prototypes using tools such as Figma, Axure etc. - Experience with a variety of design tools such as personas, customer journey maps, user flows, wireframes, prototypes - Experience in service design methodologies would be desirable - Experience in delivery of an ERP or a commercial off the shelf system via a UCD More ❯

eliminate manual workarounds and offline templates, fostering greater consistency, adoption, and ease of use across global teams Gather insights directly from users, senior leaders, and technical staff through journey maps, pain point analysis, and service blueprints Redesign workflows to reduce audit cycle times, boost team productivity, and free up resources for risk-focused activities. Identify key data requirements … architectures Develop and prioritise tested recommendations with clear metrics to measure their impact on efficiency, adoption, data quality, and user satisfaction Requirements Proven experience in service design, customer journey mapping, or UX strategy within a complex enterprise environment Ability to simplify and improve complex workflows, ideally within financial services or regulated industries Strong stakeholder engagement and facilitation skills More ❯

timelines. Balances the methods with available resources to meet the business objectives. Drives progress and decision-making that affects user experience. Plans and facilitates workshops for collaborative ideation, journey mapping, service blueprint, and concept design. Plans and facilitates workshops to tackle complex problems around user experience to enable decision-making for the next steps. Collaborates closely with product More ❯

Significant experience in user-centred design. Track record planning and running qualitative and quantitative research. Proficiency in tools like Figma, Axure, etc., for prototyping Experience crafting UX deliverablespersonas, journey maps, wireframes, user flows Ability to analyse findings, identify meaningful patterns, and present insights to stakeholders Strong communication skills to influence teams and embed UX across the organisation What More ❯

experience in user-centred design. Track record planning and running qualitative and quantitative research. Proficiency in tools like Figma, Axure, etc., for prototyping Experience crafting UX deliverables-personas, journey maps, wireframes, user flows Ability to analyse findings, identify meaningful patterns, and present insights to stakeholders Strong communication skills to influence teams and embed UX across the organisation What More ❯

experience in user-centred design. Track record planning and running qualitative and quantitative research. Proficiency in tools like Figma, Axure, etc., for prototyping. Experience crafting UX deliverables—personas, journey maps, wireframes, user flows. Ability to analyse findings, identify meaningful patterns, and present insights to stakeholders. Strong communication skills to influence teams and embed UX across the organisation. What More ❯

in UX, research, or design strategy, including 5+ years in a leadership role guiding cross-functional teams and client relationships. · Mastery of user-centered and service design tools, journey maps, experience principles, roadmaps, systems thinking and strategic frameworks. · Strong facilitation and storytelling skills, you build consensus, inspire action, and bring strategy to life. · A track record of leading More ❯

as interviews, usability testing, surveys, and ethnographic research. Collecting and analysing user data, employing appropriate research tools and techniques, to derive actionable insights and recommendations. Develop user archetypes, journey maps, and other user-centred design and research artifacts to effectively communicate user insights and facilitate decision-making. Collaborating with designers, product managers, and developers to translate research findings More ❯

analyses to identify process inefficiencies and underperforming technologies. Implement continuous improvement frameworks to drive sustainable change. Plan, lead, and deliver multiple concurrent business process re-engineering and customer journey mapping projects. Analyze quantitative and qualitative data from multiple sources to generate actionable insights. Conduct follow-up observations and interviews to ensure comprehensive understanding of business processes and structures. … Specification Essential Experience: Significant experience as a Business Analyst. Experience in deriving new insights from diverse and complex information. Experience in customer-focused business process reviews or customer journey mapping, preferably in the public sector. Experience managing or supporting multiple concurrent projects with competing demands. Commitment to continuous service improvement and efficient working practices. Considerable experience analyzing complex More ❯

systems and services. A broad design 'toolkit', and a pragmatic, flexible approach for how effective Service Design can be delivered. Capability across both discovery (workshopping & research) and delivery (Journey mapping, Blueprints etc). Experience across large, diverse organisations. More ❯

5+ years in digital/retail banking, with 2+ in omni-channel/mobile banking · Proven experience in digital transformation projects · Strong understanding of mobile UX and customer journey mapping · Agile delivery experience and strong communication skills · Prior consulting experience or working with leading banks is a plus Pay range and compensation package: Competitive salary based on years More ❯

What You’ll Do As an Experience Strategist, you will: Contribute to strategic engagements by helping define user journeys, map opportunity areas, and co-create product direction. Facilitate and support workshops that bring stakeholders together to align around goals, user needs, and experience priorities. Turn research into strategy by translating insights into actionable experience principles, product recommendations, and roadmaps. … experience in UX, research, or experience strategy, with a proven ability to guide product teams from insight to execution. Strong understanding of user-centered and service design tools, journey maps, experience principles, roadmaps, systems thinking and strategic frameworks. Experience translating qualitative and quantitative insights into clear, actionable strategies. Ability to collaborate in multidisciplinary teams and communicate effectively with More ❯

don't hesitate to get in touch with mayank.yadav@ascendion.com What You’ll Do As an Experience Strategist, you will: · Contribute to strategic engagements by helping define user journeys, map opportunity areas, and co-create product direction. · Facilitate and support workshops that bring stakeholders together to align around goals, user needs, and experience priorities. · Turn research into strategy by … experience in UX, research, or experience strategy, with a proven ability to guide product teams from insight to execution. · Strong understanding of user-centered and service design tools, journey maps, experience principles, roadmaps, systems thinking and strategic frameworks. · Experience translating qualitative and quantitative insights into clear, actionable strategies. · Ability to collaborate in multidisciplinary teams and communicate effectively with More ❯

Excel, SQL, and PowerBI. Create visualisations and reports to inform design and strategic decisions. User Research : Conduct user research through surveys, interviews, and usability testing. Develop personas and journey maps to guide development. Requirements Gathering : Collaborate with stakeholders to gather and document product requirements, facilitating workshops and drafting detailed specifications and user stories. Market and Performance Analysis : Monitor More ❯

in UX, research, or design strategy, including 5+ years in a leadership role guiding cross-functional teams and client relationships. Mastery of user-centered and service design tools, journey maps, experience principles, roadmaps, systems thinking and strategic frameworks. Strong facilitation and storytelling skills, you build consensus, inspire action, and bring strategy to life. A track record of leading More ❯

and meet deadlines. Excellent stakeholder management and collaboration skills. Strong analytical and problem-solving abilities, with a data-driven mindset. Familiarity with CRM systems, marketing automation, and customer journey mapping. What we offer: Our package is made up of basic salary plus a variable incentive. We also offer 25 days holiday in addition to standard UK Bank holidays More ❯