1 to 25 of 165 Journey Map Jobs in the UK excluding London

Customer Journey Strategy Manager you will be responsible for leading the future strategy and development of exceptional customer experiences across our most critical end-to-end customer journeys, both individually and as part of a cohesive and interconnected experience ecosystem. You’ll work closely with senior leaders, journey … technology stakeholders to prioritise and deliver strategic initiatives. You will also stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Manager, you should ...

Customer Journey Strategy Manager you will be responsible for leading the future strategy and development of exceptional customer experiences across our most critical end-to-end customer journeys, both individually and as part of a cohesive and interconnected experience ecosystem. You’ll work closely with senior leaders, journey … technology stakeholders to prioritise and deliver strategic initiatives. You will also stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Manager, you should ...

Experience 5+ years' experience in UX design with a strong portfolio (web applications, portal workflows preferred). Expertise in user research, persona creation, journey mapping, and usability testing. Proficiency in Figma and other industry-standard design tools. Strong understanding of information architecture, interaction design, and visual hierarchy. Excellent ...

collaboration features. Knowledge of accessibility standards (WCAG), atomic design principles, and inclusive design practices. Ability to organise intuitive user flows, create personas and journey maps, and present design concepts aligned with business goals. What We Offer A 37.5-hour work week with a hybrid working model (3 days ...

user-centred experiences across web and digital platforms Translate complex financial information into clear, intuitive user journeys Conduct user research, usability testing, and journey mapping Produce wireframes, prototypes, and design documentation Collaborate with product managers, developers, and stakeholders Ensure designs meet accessibility standards (WCAG) and compliance guidelines Contribute ...

pain points and opportunities for service improvement. Service Mapping & Blueprints - Develop service maps, blueprints, and process flows that define interactions across multiple touchpoints. Journey Mapping - Define user journeys and identify opportunities for service improvement. Stakeholder Collaboration - Work with users, product owners, business stakeholders, technical teams, and business analysts ...

insights can be identified and used. Design and deliver engaging workshops for our teams, customers and stakeholders. Enable the business focus around customer journey maps and service blueprints to understand how products/services work currently and defining the biggest gaps to develop how they should work ...

move quickly, collaborating closely with product and engineering. What you'll do Design and optimise key B2B workflows (e.g. dashboard, analytics, alerts) Create journey maps, wireframes, and interactive prototypes Build and maintain a scalable design system in Figma Run user research and usability testing with enterprise customers Iterate ...

portfolio with punchy case studies (2 pages max each) showing clear problem-solving, process, and outcomes. Strength in both UX research/journey mapping and UI execution. Experience working on native apps, with an understanding of platform-specific design patterns. Exposure to customer services products and/ ...

discipline and proven experience in complex enterprise or trading environments Fluent in design methods and tools such as Design Thinking, Figma, service blueprinting, journey mapping, ecosystem mapping, etc. A strong portfolio demonstrating how you've shaped direction, influenced outcomes and solved complex challenges in high-context environments Proficiency ...

making USER RESEARCH, USER RESEARCHER, USER-CENTRED DESIGN, HUMAN-CENTRED RESEARCH, QUALITATIVE & QUANTITATIVE ANALYSIS, CASE STUDY, UX RESEARCH, DESIGN THINKING, AGILE & LEAN UX, JOURNEY MAPPING, STORYTELLING, GOVERNMENT, PUBLIC SECTOR Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply ...

framing to practical execution. Proven ability to bring clarity, structure and direction in fast-moving, changing contexts. User-centred design leadership: Skilled in journey mapping, prototyping, testing, accessibility, and inclusive design; advocate and coach colleagues in user-centred approaches. Operational understanding: Experience designing workflows for frontline staff, reducing ...

enhance campaign impact and efficiency Safeguard brand integrity across all marketing communications, maintaining consistency in tone Support PR and communications activities Manage customer journey mapping, ensuring seamless omnichannel experiences and alignment with the organisation's strategic objectives The person: Demonstrable experience in campaign or demand generation marketing, ideally ...

system rollouts Working with cross-functional teams (Product, Tech, Ops, Marketing, Customer Service) Exposure to system integration, data flows or customer journey mapping Managing suppliers or external partners Creating project plans, RAID logs, reports and documentation ...

delivery of innovative digital solutions that improve customer experiences and streamline council services. Role Assist in developing user stories, personas, and customer journey maps to inform digital solutions. Support data analysis to identify trends, measure performance, and improve customer experience. Collaborate with developers and designers to understand ...

technical teams whether internal colleagues or external service providers Assist technical teams in translating required functionality into application architecture. Create workflows, user journey maps and other business models to demonstrate as-is and to-be solutions. Ensure that requirements are captured as user stories using best practice standards ...

Experience working in a digital, SaaS or technology environment Exposure to BI tools or SQL for data analysis Familiarity with UX and customer journey mapping Relevant certifications such as CSPO or BCS This is a great opportunity to join a modern, forward-thinking organisation that values curiosity, adaptability ...

validation of assumptions Eliciting, validating, prioritising, and documenting business requirements using appropriate techniques and stakeholder engagement approaches Supporting user-centric design activities, including journey mapping, sentiment analysis, and other tools to understand and improve the employee experience Mapping and optimising processes using recognised approaches such as Lean ...

Hub. They provide custom CRM configuration, Sales, Marketing Training, data migration, SEO and content strategy development, graphic design, branding, user experience and custom journey mapping, custom integrations via API and HubSpot website development. The Role: Your primary goal will be to exceed sales targets by generating new business ...

excellent communication skills, with the ability to simplify complex information for a range of audiences. You will be proficient in techniques such as journey mapping, requirements engineering, benefits modelling, and impact assessment. You will also bring a proactive, resilient approach, strong organisational skills, and the ability to manage ...

principles to complex, probabilistic AI systems and agentic workflows Design and evolve natural, human-like back-and-forth conversational interactions Work across discovery, journey mapping, and problem framing to deeply understand user needs Help establish new design processes and ways of working in an environment with no existing ...

communicate design concepts. Accessibility: Understanding of inclusive design principles and proven implementation of WCAG 2.2 accessibility standards to at least AA level. User Journey Mapping:?Create holistic service flows, user journey maps, and personas to identify critical touchpoints, emotions and risks - ensuring a seamless experience ...

communicate design concepts. Accessibility: Understanding of inclusive design principles and proven implementation of WCAG 2.2 accessibility standards to at least AA level. User Journey Mapping:?Create holistic service flows, user journey maps, and personas to identify critical touchpoints, emotions and risks - ensuring a seamless experience ...

from concept into delivery. Candidates should also have the following demonstrable experience: demonstrable proficiency in the Business Analysis toolset, including process and user journey mapping, writing use cases and data modelling effective communication and strong stakeholder management skills able to prioritise work and manage stakeholder expectations able ...

Strong communicator, able to translate complex concepts into clear, accessible language. Proficient in a range of analysis and testing techniques, including persona creation, journey mapping, requirements definition, benefit evaluation, impact assessments, pulse surveys, traceability matrices, and test planning. Job Offer Salary range ...