1 to 25 of 74 Journey Map Jobs in the UK excluding London

As a Customer Journey Strategy Manager you will be responsible for leading the future strategy and development of exceptional customer experiences across our most critical end-to-end customer journeys, both individually and as part of a cohesive and interconnected experience ecosystem. You'll work closely with senior leaders, journey owners, design leads and product teams … working with design, product, and technology stakeholders to prioritise and deliver strategic initiatives. You will also stay ahead of emerging customer experience trends and technologies, integrating these into journey strategies, while fostering a culture of experimentation, testing, and continuous improvement. To be successful as a Customer Journey Strategy Manager, you should have experience with Strategic mindset … with the ability to translate complex problems into innovative solutions. Comfortable working with systems design, understanding how this can be utilised for bigger picture journey transformation. Considerable influencing and stakeholder management skills with experience of delivery in cross-functional, matrixed environments with multiple stakeholders Expertise in customer journey mapping and understanding of design thinking methodologies, partnering More ❯

proficient experience in the Human Centered Design Process, defining and documenting: Conducting and facilitating design thinking workshops User research & user testing when required Define and develop user flows, journey maps Define and develop service design blueprints Information and data flows that interact with users Work with UX, UI and technical development teams to develop the experience Experience with More ❯

UX side of the product design spectrum, designing the app experience for Goals and Planning propositions. You'll contribute to design workshops, conduct competitor research, create wireframes and journey maps, support user research, and more. You'll work closely with the rest of the design squad, proactively communicating, contributing ideas, and challenging each other's thinking. You'll More ❯

to apply Proven experience in user experience or digital product design. Background in user interface design. Strong portfolio showcasing end-to-end design thinking. Skilled in user research, journey mapping and prototyping. Comfortable designing across digital and physical touchpoints. Experience working in multidisciplinary teams. Excellent communication and stakeholder engagement skills, as well as confidence presenting design concepts and More ❯

you’ll need to apply Proven experience in digital product design or UX/UI Design. Strong portfolio showcasing end-to-end design thinking. Skilled in user research, journey mapping and prototyping. Comfortable designing across digital and physical touchpoints. Experience working in multidisciplinary teams. Excellent communication and stakeholder engagement skills, as well as confidence presenting design concepts and More ❯

you’ll need to apply Proven experience in digital product design or UX/UI Design. Strong portfolio showcasing end-to-end design thinking. Skilled in user research, journey mapping and prototyping. Comfortable designing across digital and physical touchpoints. Experience working in multidisciplinary teams. Excellent communication and stakeholder engagement skills, as well as confidence presenting design concepts and More ❯

you’ll need to apply Proven experience in digital product design or UX/UI Design. Strong portfolio showcasing end-to-end design thinking. Skilled in user research, journey mapping and prototyping. Comfortable designing across digital and physical touchpoints. Experience working in multidisciplinary teams. Excellent communication and stakeholder engagement skills, as well as confidence presenting design concepts and More ❯

you’ll need to apply Proven experience in digital product design or UX/UI Design. Strong portfolio showcasing end-to-end design thinking. Skilled in user research, journey mapping and prototyping. Comfortable designing across digital and physical touchpoints. Experience working in multidisciplinary teams. Excellent communication and stakeholder engagement skills, as well as confidence presenting design concepts and More ❯

and stakeholder engagement to understand pain points and opportunities for service improvement. Service Mapping & Blueprints - Develop service maps, blueprints, and process flows that define interactions across multiple touchpoints. Journey Mapping - Define user journeys and identify opportunities for service improvement. Stakeholder Collaboration - Work with users, product owners, business stakeholders, technical teams, and business analysts to shape service experiences. Prototyping More ❯

state services. Contribute to building a strong service design community. What we're looking for: Strong background in service design, design thinking, and user research . Skilled in journey mapping, prototyping, and stakeholder engagement . Confident working in agile environments . Excellent communication and collaboration skills. If this sounds like you, I'd love to hear from you. More ❯

as a Senior Product Designer. A portfolio with punchy case studies (2 pages max each) showing clear problem-solving, process, and outcomes. Strength in both UX research/journey mapping and UI execution. Experience working on native apps, with an understanding of platform-specific design patterns. Exposure to customer services products and/or multi-channel (MC) experience More ❯

as a Senior Product Designer. A portfolio with punchy case studies (2 pages max each) showing clear problem-solving, process, and outcomes. Strength in both UX research/journey mapping and UI execution. Experience working on native apps, with an understanding of platform-specific design patterns. Exposure to customer services products and/or multi-channel (MC) experience More ❯

for the job, not the handbook Keeping feedback loops alive - connecting regularly with users to understand real-world needs, not just what they say Turning research into action: journey maps, pain point summaries, user needs, problem statements, priorities Helping teams test ideas early - prototypes, content, flows, concepts before they harden into code Facilitating workshops, playback sessions, and cross More ❯

for the job, not the handbook Keeping feedback loops alive - connecting regularly with users to understand real-world needs, not just what they say Turning research into action: journey maps, pain point summaries, user needs, problem statements, priorities Helping teams test ideas early - prototypes, content, flows, concepts before they harden into code Facilitating workshops, playback sessions, and cross More ❯

for the job, not the handbook Keeping feedback loops alive - connecting regularly with users to understand real-world needs, not just what they say Turning research into action: journey maps, pain point summaries, user needs, problem statements, priorities Helping teams test ideas early - prototypes, content, flows, concepts before they harden into code Facilitating workshops, playback sessions, and cross More ❯

activities-including workshops, stakeholder interviews, co-creation sessions, and prototyping-ensuring the effective translation of insights into actionable service solutions Ensure all design artefacts (such as service blueprints, journey maps, and prototypes) are robust, evidence-based, and capable of informing both strategic and tactical decisions. Collaborate closely with multidisciplinary teams-including product lifecycle managers, engineers, researchers, and business More ❯

for the job, not the handbook Keeping feedback loops alive - connecting regularly with users to understand real-world needs, not just what they say Turning research into action: journey maps, pain point summaries, user needs, problem statements, priorities Helping teams test ideas early - prototypes, content, flows, concepts before they harden into code Facilitating workshops, playback sessions, and cross More ❯

for the job, not the handbook Keeping feedback loops alive - connecting regularly with users to understand real-world needs, not just what they say Turning research into action: journey maps, pain point summaries, user needs, problem statements, priorities Helping teams test ideas early - prototypes, content, flows, concepts before they harden into code Facilitating workshops, playback sessions, and cross More ❯

for the job, not the handbook Keeping feedback loops alive - connecting regularly with users to understand real-world needs, not just what they say Turning research into action: journey maps, pain point summaries, user needs, problem statements, priorities Helping teams test ideas early - prototypes, content, flows, concepts before they harden into code Facilitating workshops, playback sessions, and cross More ❯

Strong project management and change management skills Strategic thinking and business acumen Excellent communication and stakeholder engagement Analytical mindset with data driven decision making Deep understanding of customer journey mapping and UX 7+ years in business applications, IT management, or digital transformation Experience in beauty, wellness, retail, or hospitality industries preferred Proven track record of leading enterprise software More ❯

development across full-funnel and omnichannel environments • Business model innovation and monetization of digital and physical assets • Customer-centric mindset with a deep understanding of shopper behaviour and journey mapping Data & Analytics Expertise • First-party data utilization for targeting, personalization, and measurement • Closed-loop attribution and ROI modelling • Advanced analytics and performance optimization using dashboards, A/B More ❯

development across full-funnel and omnichannel environments • Business model innovation and monetization of digital and physical assets • Customer-centric mindset with a deep understanding of shopper behaviour and journey mapping Data & Analytics Expertise • First-party data utilization for targeting, personalization, and measurement • Closed-loop attribution and ROI modelling • Advanced analytics and performance optimization using dashboards, A/B More ❯

Interest or experience in customer experience and Voice of Customer (VoC) insights. Bonus skills (not required): Experience with predictive modelling, NLP, or large language models. Exposure to customer journey mapping. Knowledge of additional languages (French, Spanish, or German). What's on Offer Opportunities to work across multiple European locations. Flexible working arrangements and job share opportunities. A More ❯

proficient experience in the Human Centered Design Process, defining and documenting: Conducting and facilitating design thinking workshops User research & user testing when required Define and develop user flows, journey maps Define and develop service design blueprints Information and data flows that interact with users Work with UX, UI and technical development teams to develop the experience Experience with … and data marketplaces is highly desirable What does a day in the life look like for a Senior Service Designer? Define, plan, execute and deliver actionable service design, journey maps and documentation with a focus on research, experience architecture, ensuring frictionless experiences for users. You will oversee the Service Design and research aspects of the program, working with … stakeholders to understand, define and design the journey’s for users across the data products. As an experienced UX & Service Designer, you will plan, run and lead workshops, and discovery sessions. Participate in persona creation, user journeys, flows and blueprints and assist client teams to establish a consistent approach to user experience across data products and marketplaces. You More ❯

proficient experience in the Human Centered Design Process, defining and documenting: Conducting and facilitating design thinking workshops User research & user testing when required Define and develop user flows, journey maps Define and develop service design blueprints Information and data flows that interact with users Work with UX, UI and technical development teams to develop the experience Experience with … and data marketplaces is highly desirable What does a day in the life look like for a Senior Service Designer? Define, plan, execute and deliver actionable service design, journey maps and documentation with a focus on research, experience architecture, ensuring frictionless experiences for users. You will oversee the Service Design and research aspects of the program, working with … stakeholders to understand, define and design the journey’s for users across the data products. As an experienced UX & Service Designer, you will plan, run and lead workshops, and discovery sessions. Participate in persona creation, user journeys, flows and blueprints and assist client teams to establish a consistent approach to user experience across data products and marketplaces. You More ❯