25 Journey Map Jobs in the UK excluding London

in addition to the below requirements; Minimum of 3 years of experience in service design or related roles Experience of blueprints and customer journey mapping Proficiency in design thinking and human-centred design methodologies Strong portfolio showcasing your service design work and its impact on the customer experience more »

journeys that create the optimal user experience Use insights from user research and metrics to identify ‘pain points’ and improve design Produce user journey maps, sitemaps, navigation schema, and annotated wireframes Support user researchers in usability testing Run workshops with your team and stakeholders Work with our design more »

research and gather insights to inform design decisions. Create wireframes, prototypes, and high-fidelity designs for web and mobile applications. Develop user flows, journey maps, and information architecture. Collaborate with cross-functional teams to define and implement innovative solutions for product direction, visuals, and experience. Iterate designs based more »

business objectives. Design wireframes, mock-ups, and prototypes for web and mobile applications, considering usability and accessibility principles. Create user flows, personas, and journey maps to inform the design process and enhance user experience. Develop interface designs that align with brand guidelines and project specifications. Conduct usability testing more »

will have🌳 • Commercial experience in a Product Design, UX or UI Design role • Strong skills in UX Design: wireframing, prototyping, information architecture and journey mapping • Experience in UI Design, with a strong understanding of UI patterns, web accessibility and great attention to detail • Experience designing, conducting, analysing and more »

have full responsibility to deliver an exceptional Customer Experience across all channels measured through our CSAT programme. The specialist conducts process reviews, Customer Journey mapping and assists in the management of our external European Contact Centre sites. Main tasks 1. Participate in building and developing chatbot/Chat more »

approach to digital and software projects, involving close collaboration with end-users and stakeholders. Proficiency in producing high-quality UX outputs including Personas, Journey Maps, Blueprints, and Site Maps/IA. Proficiency in creating wireframes, functional specifications, and interactive prototypes using software such as Figma, XD, or Sketch. more »

Share user stories and pain points to provide a solid understanding of the user perspective. Create personas to represent different user archetypes. Create journey maps to showcase the user's experience across various touchpoints, highlighting pain points and user emotions. Document research findings, methodologies, participant profiles and any more »

Ability to link research aims to the bigger picture; a project’s goals or a customer’s strategic objectives. · Understanding of user personas, journey maps and service blueprints. · Ability to explain your findings compellingly, develop effective relationships, and manage challenging stakeholders. · Self-starter, proactive approach, drive and energy. more »

projects, understanding performance, and identifying opportunities Managing the relationship with third parties/agencies, briefing and working collaboratively to deliver projects Delivering customer journey mapping across all touchpoints to improve customer experience Drive customer feedback strategy, through management of platforms such as Trustpilot Develop the Voice of the more »

to deliver digital products using agile methodology. Previously built and executed a backlog, translating user needs into user stories. Ability to visualise service journeys; map current and future processes, to quantify steps and pain points, and to prioritise development as well as agree product scope. Successfully led investigations into more »

status. Develop and maintain account plans and territory management. Own all High Value Touch Points (HVTPs) such as QBRs/strategic review, customer journey mapping, executive engagements. You will be responsible for owning the sales cycle including managing all meetings, proposals, presentations, SOWs, pipeline management and forecasting. Partner more »

client is looking for someone more weighted towards UI and has a solid understanding of UX best practices rather than UX research and journey mapping. Benefits This is a great opportunity for a UI Designer to join a growing company who encourages the development of its employees, and more »

means to your customers. In your new role as Senior UX Designer, you will help define the direction of our omni-channel customer journey, and ensure we deliver the best digital experiences to our customers. Sofology benefits Plenty of opportunities to learn & grow. 30% discount across the Group … sitting! Here are just a few of the things youll be getting up to: Leading end to end UX design process: including research, journey mapping, wireframing and prototyping, along with user testing to create compelling user experiences with captivating and intuitive interfaces Navigatingthrough complex challenges with cross functional … solutions are fast, accessible and both driven by, and validated by, our customers Proactively explore new ideas on how to improve the customer journey throughout the website and seek to implement meaningful improvements to process and efficiency savings Coaching and mentoring team members In an ideal world... Our more »

focused on our users during all stages of a product lifecycle. Customer Journey Mapping: focus on the ‘what’ vs the ‘how’ to map out the customer’s journey from beginning to end. Market Research and Assessment: ability to understand market trends, competitor landscape, and influencing more »

focused on our users during all stages of a product lifecycle. Customer Journey Mapping: focus on the ‘what’ vs the ‘how’ to map out the customer’s journey from beginning to end. Market Research and Assessment: ability to understand market trends, competitor landscape, and influencing more »

and prototyping software such as Figma, Sketch, or Axure Highly skilled at conducting or leading a full range of UX work including user journey mapping, persona creation, sketching, low to high fidelity wireframing and prototyping, and leading co-creation and facilitation workshops Highly skilled at influencing company and … up to 5 days Bonus Scheme; an annual bonus that can earn up to 30% if you really push the boundaries Career progression framework; map out your next steps in your career Pension; 3% employer contribution on top of what you choose to commit yourself A range of discounts more »

capabilities, Tag’s expertise to deliver personalized, omnichannel content in real-time and at-scale for clients remains unparalleled across the entire customer journey, unlocking marketing effectiveness and efficiency. Tag and dentsu bring together our innovation and technology infrastructure to help solve clients’ toughest challenges. United in business … activity. Knowledge of, and practical experience in, multiple research and user testing techniques to elicit valuable information from users (e.g. card sorting, customer journey-mapping, usability testing, …) Experience collaborating in workshops to brainstorm and co-create within multi-disciplinary teams. Previous experience of UserTesting.com, Hotjar.com, ContentSquare As an more »

product owners make better decisions to the programme. You should be able to present your understanding of users in ways such as user journey maps, personas screen flows and service blueprints. Measure success of implemented solutions from a user experience perspective. Plan and facilitate research with our users … research methods. You have experience using a ‘service design mindset' which involves researching beyond the digital interactions, you are considering the whole user journey, other people/processes that support the user journey and how people interact with it in the real world. Enjoys working in more »

capabilities, increase our delivery. Where you fit in - We are now looking for a?Digital Product Design Manager?to join us on this journey, you will work as part of a cross functional team in partnership with the Digital Product Manager, Content Designer and Developers. You will be … for a user-centered designer, expert in - o User experience and interaction design o User interface design o User centered research, prototyping, user journey mapping and workshop facilitation o Visual design o Accessible design You will be able to understand and interpret digital analytics and be experienced in more »

product owners make better decisions to the programme. You should be able to present your understanding of users in ways such as user journey maps, personas screen flows and service blueprints. Measure success of implemented solutions from a user experience perspective. Plan and facilitate research with our users … research methods. You have experience using a ‘service design mindset’ which involves researching beyond the digital interactions, you are considering the whole user journey, other people/processes that support the user journey and how people interact with it in the real world. Enjoys working in more »

lead nurturing driven, with a good understanding of the customer & customer lifecycle and the importance of ROI reporting Commercially experience working in customer journey mapping and sales Strong numerical and analytical skills A proactive, self-driven and ambitious nature Experience in manipulating data using Excel or Power BI … our Talent Acquisition team. And if all goes well, you'll be meeting our business teams in person. Need any adjustments for the journey? Just let us know; we're all about making sure you're comfortable and confident. We encourage applications from every background so if you more »

relationships, and drive continuous improvement initiatives. The successful candidate will have a proven track record of implementing successful CX programs. Role & Responsibilities: Customer Journey Mapping & Analysis – Analyse and optimize the end-to-end customer journey, identifying key touchpoints for improvement and utilising data-driven insights. Customer … Skills & Experience: Previous experience working in a CX Manager role, leading on customer experience initiatives Understanding of contact centre operations and other customer journey touch points Strong analytical skills and the ability to translate data into actionable strategies Ability to collaborate and work in partnership across teams and more »

collaboration with the Head of CX Strategy. You will have had extensive experience of both experience development (in terms of upstream activities like journey mapping) as well as in delivery of outstanding products, services, and tactics that meet an experiential need. You will be a true champion of … What you can expect to be doing: Own the experience strategy for a portfolio of brands, demonstrating a robust understanding of the CX journey and the priority touchpoints to be optimised. Be a leader in a multidisciplinary team, collaborating to improve healthcare experiences for patients and medical professionals. more »

of brand and business experience strategy. You will have had first hand experience of both experience development (in terms of upstream activities like journey mapping) as well as in delivery of outstanding tactical concepts that meet an experiential need. You will be a true champion of insight-led … be able to advocate for how they will succeed in their category from an experitential angle, demonstrating a robust understanding of the CX journey and the priority touchpoints to be optimised. Quickly recognise how external factors will influence user experiences; as well as be able to develop compelling … be able to advocate for how they will succeed in their category from an experitential angle, demonstrating a robust understanding of the CX journey and the priority touchpoints to be optimised. Quickly recognise how external factors will influence user experiences; as well as be able to develop compelling more »