zero-ops vision.Key Responsibilities:Administer and configure Jira Service Management, including workflows, queues, automation rules, permission schemes, and reporting dashboards.Maintain desktop engineering standards, including OS imaging, application packaging, patch management, and endpoint lifecycle management.Provide Service Desk support as needed, including responding to tickets, triaging incoming requests, and handling first … with ThousandEyes or similar tools.Strong scripting proficiency (Python, Bash).Working experience with Slack integrations, or similar tools.Comfortable with MDM tools (Iru) and endpoint automation (macOS).Solid understanding of networking, and endpoint security.Able to independently troubleshoot cross-system issues.Expectations:Solves complex service problems using automation and AI-driven techniques.Takes initiative ...