Senior Application Support Consultant
- Location
- Greater London, England, United Kingdom
senior, hands-on role. You will play a key role instablisingand strengthening a team that has undergone recent changes,ensuringhigh-quality support delivery while mentoring colleagues and contributing to continuous improvement initiatives. Alongside managing complex support cases and escalations, you will help develop team capability through knowledge sharing, training … daily incoming customer support cases across EMEA and UK regions Act as a subject matter expert for complex issues and escalations Provide guidance and mentoring to team members asrequired Deliver training sessions and support knowledge development within the team Take ownership of escalation management , ensuringtimelyand effective resolution Operate within ...