Technology Service Team Leader
- Hiring Organisation
- Pontoon
- Location
- Birmingham, West Midlands, England, United Kingdom
- Employment Type
- Contractor
- Contract Rate
- Salary negotiable
within the Technology Service Operations function, you will be responsible for delivering a first-class face-to-face IT support experience while leading and mentoring a small team of technical support professionals. Working within a highly visible technology hub environment, you'll act as a technical escalation point, drive service … activities. Communicate effectively with both technical and non-technical stakeholders. Champion a proactive, customer-focused support culture. Skills & Experience Required Essential Previous experience leading, mentoring, or supervising an IT support team. Strong technical support experience within a large enterprise environment. Excellent knowledge of: Windows 11 Microsoft 365 Microsoft Entra ...