End User Support Specialist (Associate II - Cloud Infrastructure Services)
- Hiring Organisation
- UST Global
- Location
- London, UK
- Employment Type
- Full-time
related issues within SLA.Collaborate with cross-functional teams on issue resolution, escalation, and documentation. Software & Technology Integration Install, configure, and troubleshoot software applications including Microsoft 365, endpoint security tools, remote access (VPN), collaboration tools, and OSDeliver audio/video and hybrid meeting room support including Zoom, Microsoft Teams … Science, or related field. Experience in End User Computing, Desktop Support, or IT Helpdesk roles. Hands-on knowledge of Windows 10/11, macOS, Microsoft 365, Active Directory, Intune/SCCM.Familiarity with ITSM tools like ServiceNow, Remedy, or similar platforms. Understanding of ITIL processes (Incident, Problem, Change, Knowledge, Capacity ...