Microsoft CX & CCaaS Implementation Specialist
- Hiring Organisation
- TeKnowledge
- Location
- London Area, United Kingdom
seeking a Microsoft CX & CCaaS Implementation Specialist with deep expertise in MS Dynamics CCaaS, MS Dynamics 365 CRM Customer Service, Microsoft Copilot Studio, and Azure Communication Services to design, build, and operationalize next-generation customer experience (CX) and contact-center-as-a-service (CCaaS) environments. This role sits … intersection of Dynamics 365 CRM Service, Microsoft Dynamics CCaaS, and Copilot-driven automation, enabling seamless omnichannel engagement, agent assist, and AI-driven case management. At TeKnowledge , your work makes an impact from day one. We partner with organisations to deliver AI-First Expert Technology Services that drive meaningful impact ...