interests with compliance while keeping stakeholders in the loop. Additionally, you'll conduct risk assessments, contract profiling, and pricing analysis to aid governance and decision-making. Driving value through proactive contract management and cross-functional collaboration is essential for success. You'll contribute to business transformation initiatives, improving service delivery, cost efficiency, and scalability. This includes performance reviews … in delivering big projects, improving team workflows, and ensuring smooth service delivery from start to finish, confidence, clear-thinking, and leadership skills, and a thorough understanding of contracts, change management, and relationship-building. If you're ready to take on a key role in a fast-paced business, we'd love to hear from you. Whats in it for More ❯
Stevenage, Hertfordshire, South East, United Kingdom
M Group Energy
interests with compliance while keeping stakeholders in the loop. Additionally, you'll conduct risk assessments, contract profiling, and pricing analysis to aid governance and decision-making. Driving value through proactive contract management and cross-functional collaboration is essential for success. You'll contribute to business transformation initiatives, improving service delivery, cost efficiency, and scalability. This includes performance reviews … in delivering big projects, improving team workflows, and ensuring smooth service delivery from start to finish, confidence, clear-thinking, and leadership skills, and a thorough understanding of contracts, change management, and relationship-building. If you're ready to take on a key role in a fast-paced business, we'd love to hear from you. Whats in it for More ❯
interests with compliance while keeping stakeholders in the loop. Additionally, you'll conduct risk assessments, contract profiling, and pricing analysis to aid governance and decision-making. Driving value through proactive contract management and cross-functional collaboration is essential for success. You'll contribute to business transformation initiatives, improving service delivery, cost efficiency, and scalability. This includes performance reviews … in delivering big projects, improving team workflows, and ensuring smooth service delivery from start to finish, confidence, clear-thinking, and leadership skills, and a thorough understanding of contracts, change management, and relationship-building. If you're ready to take on a key role in a fast-paced business, we'd love to hear from you. Whats in it for More ❯
watford, hertfordshire, east anglia, united kingdom
M Group Energy
interests with compliance while keeping stakeholders in the loop. Additionally, you'll conduct risk assessments, contract profiling, and pricing analysis to aid governance and decision-making. Driving value through proactive contract management and cross-functional collaboration is essential for success. You'll contribute to business transformation initiatives, improving service delivery, cost efficiency, and scalability. This includes performance reviews … in delivering big projects, improving team workflows, and ensuring smooth service delivery from start to finish, confidence, clear-thinking, and leadership skills, and a thorough understanding of contracts, change management, and relationship-building. If you're ready to take on a key role in a fast-paced business, we'd love to hear from you. Whats in it for More ❯
Are you passionate about delivering top-quality IT services? Do you enjoy driving operational stability and continuous improvement? Are you skilled at clear communication, insightful reporting, and proactive service management? We're looking for an IT Service Manager to lead the delivery of smooth, high-quality IT services by managing third-party suppliers and championing ITIL best practices. … main link between IT and external partners-setting clear accountability, tracking performance, and ensuring every service delivers real value. This is a great chance to shape our IT service management and support the ongoing success of our organisation. What you'll be doing You'll manage the full IT service lifecycle, ensuring smooth operations and alignment with ITIL best … you StepChange is seeking someone with strong ITIL knowledge-ideally ITIL v4 certified-and proven experience managing IT services in complex multi-vendor environments. You're skilled at supplier management, handling contracts, SLAs, escalations, and driving improvements. You're familiar with incident, problem, and change management and comfortable with service tools and reporting. You communicate clearly with both More ❯
safeguarding and optimizing the performance of our highest-staking customer accounts. This position is responsible for the trading, continuous monitoring, and in-depth analysis of high-impact accounts, ensuring proactivemanagement of individual customer behavior. By evaluating behavioral patterns, identifying significant changes, and providing actionable recommendations, this role will support the development of strategic approaches to maximize profitability … mitigate risks, and enhance customer satisfaction. The ideal candidate will have a strong operational mindset, excellent team management skills, and a deep understanding of the sports betting landscape and state-level compliance with the ability to drive process improvements while maintaining operational excellence. Key Responsibilities: Continuously monitor activity across high-staking customer accounts to identify behavioral trends, potential risks … value accounts or customers with significant impact on business performance. Advanced analytical skills, with expertise in behavioral analysis and data-driven decision-making. Strong understanding of trading principles, risk management, and pricing strategies. Excellent communication and reporting skills, with the ability to present insights and recommendations to senior stakeholders. Detail-oriented and proactive, with a strong sense of More ❯
aligning with defined requirements. The role will require interaction with external customers, industrypartners, and suppliers as well as coordination of the internal engineering team in line with the engineering management and project management teams. This role offers a unique opportunity to make a real impact on national security and to contribute to the future of combat aviation. If … all design and development engineering matters relating to all MFA and subsystem development Development of the design by ensuring effective implementation of the company's design review process and proactivemanagement of design review actions and non-conformance reports. This primarily concerns taking the project through manufacture, integration, test and qualification Act as the design authority for the … defining and implementing innovative engineering solutions Airborne radar design or similar aerospace and defence experience Experience of testing of complex engineering products at both component and assembly levels Configuration management and hardware traceability experience Security Clearance Please note that in order to apply for this opportunity you must be eligible for UK security clearance. Normally this is to the More ❯
and Controls Oversight Lead in First Line, you'll be responsible for providing expert oversight on Models & AI . You'll play a critical role in ensuring our risk management practices are strong, effective, and always in compliance with risk and control management frameworks. You'll also act as a key bridge between the Customer & Digital Team, Chief … controls are designed and assessed properly, resolve gaps, and improve the control environment. You'll also ensure ongoing monitoring of controls to keep the business audit-ready, embed a proactive risk management culture, assess new business initiatives, and leverage tools like KRIs and risk dashboards. You'll stay updated on market trends and emerging risks, driving continuous education … regulations, preparing and enhancing governance papers and reports. Additionally, you'll identify opportunities for data-led controls monitoring and automation of controls. You'll ensure compliance with RCSA, Issue Management, and Risk Events Management processes in line with the Operational Risk framework. To be successful as a Risk and Controls Oversight Lead - Models & AI, you should have experience More ❯
improve efficiency, and enhance visibility. Role Overview: We are seeking a strategic and results-oriented Customer Success Senior Manager to build, lead, and develop a new, dedicated Customer Success Management (CSM) team from the ground up. This is a pivotal role focused on driving significant revenue growth from our existing industrial manufacturing customer base, specifically those utilizing our X … Trim and GreyconMill software solutions. The primary mandate is to maximize Net Revenue Retention (NRR) and expansion revenue through proactive renewal management, securing value-based uplifts, and identifying and executing upsell/cross-sell opportunities. You will be instrumental in shaping our customer success strategy for growth and ensuring our customers achieve maximum value from their investment in …/cross-sell) within the X-Trim and GreyconMill customer segments. Develop and maintain playbooks for key engagement points (e.g., value realization, QBRs, renewal negotiation, expansion identification). Performance Management & Reporting: Define, track, and report on key performance indicators (KPIs) including NRR, expansion revenue, renewal rates, uplift percentage, product adoption, customer health scores, and churn. Communicate performance and insights More ❯
Bristol, Gloucestershire, United Kingdom Hybrid / WFH Options
Chartered Institute of Procurement and Supply (CIPS)
with an employer contribution of 28.97% Job grade: Senior Executive Officer Contract type: Permanent Business area: MOD - Strategic Command - Defence Digital Commercial Type of role: Commercial Procurement and Contracts Management Working pattern: Flexible working, Full-time, Job share, Part-time Number of jobs available Location About the job Benefits Things you need to know Apply and further information Location … Digital Commercial is building a centre of procurement excellence, focusing on getting the best outcomes across all our contracts. We are developing a more strategic approach to supplier relationship management and implementing new ways of working that will embed good practice category management. We are committed to developing our staff, providing opportunities to develop and grow within an inclusive … successful adoption of Category Management. Key responsibilities: Providing expertise to Defence Digital project delivery teams to influence and inform the sourcing of new goods and services from 3rd parties Proactive market insight which includes a coordinated monitoring of potential and existing suppliers in a strategic and dynamic way Define and run Procurement processes in line with public sector regulations More ❯
be the escalation point for FSEs, 3 rd party service providers and distributors to resolve filed issues and act as the primary service interface with engineering, quality, and product management to resolve complex field issues. They will work with engineering and be responsible for ensuring service requirements and serviceability for all products (legacy and new) such as: preventative and … execute all field activities (installation, commissioning, upgrades, s/w patching, PM & CM activities). This individual will work closely with the EVP Global Security Service and Security Service Management team developing and establishing procedures governing how the business will seamlessly operate & execute in a world-wide setting. Working with the team, this individual will ensure that global processes … opportunities with service sales to provide additional upgrades and greater capabilities to our clients as technology and product enhancements and features evolve. They will work closely with the service management team in responding to and addressing customer complaints. Working with the service security team, they will analyze data to determine gaps in our service offerings (or tools) which are More ❯
Networks, Firewalls, Satellite antenna systems and web traffic filtering rules. You will also monitor, operate and maintain the internal systems and databases within the Global Customer Support Centre, ensuring proactivemanagement of process and procedures for the benefit of other team members and their customers. Skills and Experience: Practical experience of IP networking (CCNA/JNCIA etc.) is … highly desirable In-depth technical knowledge of at least some of the following customer equipment or management system such as Starlink VSAT and Inmarsat is desirable To be a key element of Technical Support as part of a global team, assisting in the training, mentoring for the shift, aiding the Team Lead in directing the 1st and 2nd Line More ❯
Employment Type: Permanent
Salary: £30000 - £35000/annum (plus excellent company benefits)
Database Administrator - Legal Salary: competitive The Role: Main Objectives: To provide outstanding technical expertise in the management, support and continuing improvement of the client's core systems with a specific focus on the firm's SQL Server environment. Manage relationships with key internal and external stakeholders. Hours: Shift patterns that can vary across an 08:00 to …/automated processes. Troubleshoot various issues that are part of day-to-day DBA responsibilities - Remediation of issues raised by incidents internally. (Monitoring SQL alerts, actioning Incident tickets). Management of escalated incidents resulting in Major Incidents/Priority Incidents/Problem tickets. Setup Test, Dev and Production SQL Environments (Provisioning/Decommissioning SQL Server ). Create Users/… Application of SQL Server Service Packs - Stand-alone/Always-on/Database Mirroring support (General). Monitoring SQL estate for critical Production environments/Analysis of issues/Proactivemanagement of SQL server alerts. Support and maintain SSIS/SSRS/Power BI/SSAS - Development/Maintenance/infrastructure. Assist the support effort by working to More ❯
Haywards Heath, Sussex, United Kingdom Hybrid / WFH Options
First Central Services
managing teams across a range of disciplines and locations Strategic and benefits leadership - ensuring the focus is on delivery of the strategy, desired business outcomes and benefits Senior stakeholder management - ability to constructively challenge, win the respect of and negotiate effectively with senior management up to and including ExCo level Leadership - the ability to look ahead and understand … with others, cut through to the solution, with the ability to take reasoned decisions confidently and quickly Effective organisation, planning and understanding the key components of all plans Financial management - the ability to estimate and budget effectively, allowing for suitable contingency, and the ability to put together a robust and achievable business case in conjunction with Finance and business … features You'll work collaboratively with the Head of Value Stream and Senior Stakeholders to proactively manage the Customer RAID ensuring effective mitigation is in place and under active management You'll fully understand and plan for the business impact of customer & operations initiatives, ensuring that all areas of the business are ready to accept the change You'll More ❯
managing teams across a range of disciplines and locations Strategic and benefits leadership - ensuring the focus is on delivery of the strategy, desired business outcomes and benefits Senior stakeholder management - ability to constructively challenge, win the respect of and negotiate effectively with senior management up to and including ExCo level Leadership - the ability to look ahead and understand … with others, cut through to the solution, with the ability to take reasoned decisions confidently and quickly Effective organisation, planning and understanding the key components of all plans Financial management - the ability to estimate and budget effectively, allowing for suitable contingency, and the ability to put together a robust and achievable business case in conjunction with Finance and business … features You'll work collaboratively with the Head of Value Stream and Senior Stakeholders to proactively manage the Customer RAID ensuring effective mitigation is in place and under active management You'll fully understand and plan for the business impact of customer & operations initiatives, ensuring that all areas of the business are ready to accept the change You'll More ❯
Manchester, Lancashire, United Kingdom Hybrid / WFH Options
First Central Services
managing teams across a range of disciplines and locations Strategic and benefits leadership - ensuring the focus is on delivery of the strategy, desired business outcomes and benefits Senior stakeholder management - ability to constructively challenge, win the respect of and negotiate effectively with senior management up to and including ExCo level Leadership - the ability to look ahead and understand … with others, cut through to the solution, with the ability to take reasoned decisions confidently and quickly Effective organisation, planning and understanding the key components of all plans Financial management - the ability to estimate and budget effectively, allowing for suitable contingency, and the ability to put together a robust and achievable business case in conjunction with Finance and business … features You'll work collaboratively with the Head of Value Stream and Senior Stakeholders to proactively manage the Customer RAID ensuring effective mitigation is in place and under active management You'll fully understand and plan for the business impact of customer & operations initiatives, ensuring that all areas of the business are ready to accept the change You'll More ❯
but will require occasional travel to the Liverpool office. What you will be doing As a trusted part of the IT you will: Provide support and guidance on Configuration Management across the London and Liverpool IT teams. Manage the full asset lifecycle for hardware, software, and equipment in USSIM offices. Develop and implement processes for tracking IT assets from … and reports. Deploy end-user compute hardware and maintain the IT Build & Storage areas. Standardise equipment to reduce costs and identify improvement opportunities. Liaise with suppliers and support IT Management with procurement, reporting, and issue resolution. About you We know that sometimes people can be put off applying for a job if they don't tick every box, if … for, then please apply, regardless of whether you meet all the requirements outlined in this profile. To be successful in the role you will have: Experience in hardware asset management and IT environments. Ability to produce accurate reports with high attention to detail. Strong planning, organisational, and communication skills. Ability to work independently and collaboratively under pressure. Experience working More ❯
Bristol, Gloucestershire, United Kingdom Hybrid / WFH Options
Babcock Mission Critical Services España SA
work, playing a key role in developing the support solution for US-procured CMC equipment. You will oversee the transition from the Dreadnought build phase to operational readiness, ensuring proactive risk management and clear communication with both internal and external stakeholders. Furthermore, as part of the role you will also be involved in: Project Management: Ensure timely … its effective maintenance and operational readiness. Knowledgeable of the UK submarine enterprise and in-service support processes. Experienced in complex engineering programmes and projects, with experience in life cycle management between concept to operational deployment. Familiar with Ministry of Defence (MoD) and US NAVSEA Standards and other compliance and implementation technical documentation. Excellent interpersonal, written, and verbal communication skills … for stakeholder engagement. Qualifications for the Senior Supportability Engineer HND or equivalent in Mechanical, Electrical, Marine, Systems, Data Management, or Mathematics. Relevant experience or certifications may be accepted in place of formal education. Actively pursuing or holding Professional Registration, with commitment to continuous development towards chartered or incorporated engineer status. Security Clearance The successful candidate must be a sole More ❯
Easter Howgate, Midlothian, United Kingdom Hybrid / WFH Options
Leonardo UK Ltd
aligning with defined requirements. The role will require interaction with external customers, industrypartners, and suppliers as well as coordination of the internal engineering team in line with the engineering management and project management teams. This role offers a unique opportunity to make a real impact on national security and to contribute to the future of combat aviation. If … all design and development engineering matters relating to all MFA and subsystem development Development of the design by ensuring effective implementation of the company's design review process and proactivemanagement of design review actions and non-conformance reports. This primarily concerns taking the project through manufacture, integration, test and qualification Act as the design authority for the … defining and implementing innovative engineering solutions Airborne radar design or similar aerospace and defence experience Experience of testing of complex engineering products at both component and assembly levels Configuration management and hardware traceability experience Chairing engineering review experience Security Clearance Please note that in order to apply for this opportunity you must be eligible for UK security clearance. Normally More ❯
MTL SMEs and technical teams to elicit, document, and validate data migration, scope and quality expectations, and reporting requirements. Establish strong governance for the workstream, including detailed planning and proactivemanagement of Risks, Assumptions, Actions, Issues, and Dependencies (RAAID). Ensure successful delivery across all key phases of the migration lifecycle: Discovery – Analyse current and target state data … and validating source-to-target data mappings. Rehearsals – Lead the planning and support the execution of dress rehearsals. Cutover – Lead the live data migration, coordinating with all parties. Incident Management – Handle post-migration issues and escalations. Communication – Maintain clear, consistent updates to stakeholders. Manage the process for achieving formal cutover sign-off, including validation, reconciliation, and stakeholder approval. WE … of data migration tools, methodologies, and best practices. Extensive experience of migration of applications, systems, processes, and data in banks and/or building societies is essential Excellent stakeholder management and communication skills with proven ability to co ordinate technical delivery teams and cross-functional contributors including the ability to effectively engage with non-technical audiences. Skilled in data More ❯
City of London, London, United Kingdom Hybrid / WFH Options
Monument Technology
MTL SMEs and technical teams to elicit, document, and validate data migration, scope and quality expectations, and reporting requirements. Establish strong governance for the workstream, including detailed planning and proactivemanagement of Risks, Assumptions, Actions, Issues, and Dependencies (RAAID). Ensure successful delivery across all key phases of the migration lifecycle: Discovery – Analyse current and target state data … and validating source-to-target data mappings. Rehearsals – Lead the planning and support the execution of dress rehearsals. Cutover – Lead the live data migration, coordinating with all parties. Incident Management – Handle post-migration issues and escalations. Communication – Maintain clear, consistent updates to stakeholders. Manage the process for achieving formal cutover sign-off, including validation, reconciliation, and stakeholder approval. WE … of data migration tools, methodologies, and best practices. Extensive experience of migration of applications, systems, processes, and data in banks and/or building societies is essential Excellent stakeholder management and communication skills with proven ability to co ordinate technical delivery teams and cross-functional contributors including the ability to effectively engage with non-technical audiences. Skilled in data More ❯
Liverpool, Lancashire, United Kingdom Hybrid / WFH Options
USS Investment Management Limited
storage, virtualisation, Microsoft ADDS Experience managing technical workload, including projects and BAU tasks Skilled in producing high- and low-level technical design documentation Proficient in Office365, cloud services, backup management, and datacentre/cloud environments Experience working in multi-vendor and multi-hosted datacentre setups with high availability and disaster recovery Desirable: Familiarity with architecture frameworks (e.g. TOGAF), networking … by providing opportunities for development. We put a focus on recognising and supporting each individual's unique career path, driving this forward with the support of an engaged and proactivemanagement team. Here at USS, we want you to thrive in and out of work with a friendly team, flexible culture and excellent range of benefits! How we More ❯
City Of Westminster, London, United Kingdom Hybrid / WFH Options
Hampshire County Council
directly support council operations and decision-making. You will be responsible for managing GIS service requests and incidents, meeting key performance indicators, and ensuring user satisfaction through responsive and proactive service management. As a technical expert, you'll advise on GIS tool selection, manage GIS licences for compliance and accessibility, and clearly communicate the capabilities and limitations of GIS … Survey, ensuring alignment with licensing and compliance obligations. A strong focus on data governance and compliance will underpin your approach. You will lead on the implementation of robust data management processes, ensuring all GIS data is accurate, secure, and handled in accordance with GDPR and other relevant legislation. Documenting GIS systems, processes and data flows will be a core More ❯
Cambridge, Cambridgeshire, United Kingdom Hybrid / WFH Options
Futureshaper.com
for: Security Operations Center Lead (SOC Lead) for Bicycle ensuring that incidents are detected, analysed, responded to and reported effectively to protect Bicycle Therapeutics daily activities. Threat intelligence and proactive defence to predict and proactively defend against cyberattacks Proactive maintenance and continuous improvement of the Cyber Security Management System to ensure effective protection and resilience is maintained … Management and continuous improvement of the Information Security Management System that is in place. Proactive assessment of information security risks and resolution of issues as required in collaboration with Data Privacy Counsel and the Legal team. This will include 3rd party suppliers and partners lifecycle. Ensuring compliance with contemporary cybersecurity and data protection laws, regulations and standards … Qualifications Essential experience: A proven track record of cyber and information security delivery, with relevant industry or academic experience to meet the requirements of the role. Delivery within a proactive cybersecurity system where monitoring and threat intelligence drive delivery alongside great response to incidents as they emerge, including in partnership with 3rd parties. Familiar with the application of security More ❯
Soldo is the proactive spend management solution that frees progressive businesses to accomplish more. Over 25,000 organisations across 31 countries use Soldo to end slow, messy, and inefficient spending, bringing financial agility and control over every expense. Soldo frees finance with a uniquely proactive approach to managing decentralised spending. By combining a powerful spend management … you will be a hands-on manager, supporting customer engagements while also owning team performance against upsell and retention targets. As a leader, you will help your team balance proactive use case-driven expansion with consultative support, ensuring that every customer realises the full value of Soldo. You will collaborate closely with Sales, Pre-Sales, Onboarding, Professional Services, and … of team performance metrics, including upsell quotas, retention rates, and customer satisfaction scores. Hands-on engagement with high-potential or complex customer accounts to model best practices in relationship management and upsell execution. Ability to collaborate with the Head of Sales UK & I to develop and refine customer success strategies aligned with regional growth objectives. Support for team members More ❯