to the above, Third Line Technical Analysts are expected to provide technical guidance, perform IT service requests, perform and approve IT change requests and be responsible for pro-active management of IT infrastructure through maintenance and monitoring. To perform the required function, it is essential an IT Third Line Technical Analyst has a high-level ability to work on … ability to work unsupervised on various technologies which may include: VMWare and Windows server infrastructure, MS Exchange, Office 365, SPAM Titan Email Relay, Citrix, Aruba WiFi, Veeam back-up management, NAS/SAN storage, firewalls, networking, Security audits and Webroot antivirus software. Respond to client requests within support agreement targets Provide remote desktop and server support Point of escalation … for Technical Analysts Proactivemanagement of client networks Build rapport with all new and existing clients to develop positive working relationships Co-operation to promote the development of the support team and the success of the company as a whole Call logging and regular feedback to the Service Desk Manager and Service Delivery Manager General Skills & Knowledge: A More ❯
to the above, Third Line Technical Analysts are expected to provide technical guidance, perform IT service requests, perform and approve IT change requests and be responsible for pro-active management of IT infrastructure through maintenance and monitoring. To perform the required function, it is essential an IT Third Line Technical Analyst has a high-level ability to work on … ability to work unsupervised on various technologies which may include: VMWare and Windows server infrastructure, MS Exchange, Office 365, SPAM Titan Email Relay, Citrix, Aruba WiFi, Veeam back-up management, NAS/SAN storage, firewalls, networking, Security audits and Webroot antivirus software. Respond to client requests within support agreement targets Provide remote desktop and server support Point of escalation … for Technical Analysts Proactivemanagement of client networks Build rapport with all new and existing clients to develop positive working relationships Co-operation to promote the development of the support team and the success of the company as a whole Call logging and regular feedback to the Service Desk Manager and Service Delivery Manager General Skills & Knowledge: A More ❯
Colchester, Essex, United Kingdom Hybrid / WFH Options
Computacenter AG & Co. oHG
/service design team. Accountable for adherence to the established processes (incl. all appropriate documentation/artifacts and approval gateways) within the services solution design team. Analysis and effective management of requirements and mapping against core Computacenter capabilities. Development of IT managed service solutions aligned to standards where possible, and effectively managing variation from standard. Accountable for overall deal … cost and proactivemanagement of risk and opportunity in a deal. Support Sales Specialist in the assessment & validation of overall cost consolidation with respect to market/price benchmarks and target pricing. Collaborate and coordinate the creation of a bid response that articulates agreed win themes, Computacenter value, and the return on investment to support the client's … ensure awareness of market trends, customers' buying behaviour, and competitor threats. What you'll need Relevant experience in IT services, including 3 years in a pre-sales or solution management role in the managed service & outsourcing industry. Knowledge of pre-sales/Solution Design Processes and ownership for decision-making for complex, international IT managed services engagements. Experience of More ❯
PMO Manager - Transformation Management Office - Permanent - Eastleigh (3 days onsite) - Are you a highly organised and proactive project management professional ready to make a significant impact? We're seeking a PMO Manager to join our dynamic Transformation Management Office (TMO) and play a crucial role in delivering our ambitious portfolio of strategic projects. This is a … unique opportunity to gain comprehensive experience in project management and strategic transformation, contributing to key digital, commercial, and operational outcomes. What You'll Do: As a PMO Manager, you'll provide overarching support across multiple projects, collaborating closely with the Group Programme Director, Project Managers, Leads, and Sponsors to ensure overall portfolio delivery. Your responsibilities include: PMO Management: Maintaining project governance and standards, developing PMO processes, supporting portfolio management and prioritisation, monitoring project progress, conducting health checks, ensuring compliance, and driving TMO process adoption. You'll also track and escalate portfolio risks and issues. Project Coordination & Support: Assisting with project mobilisation, monitoring, and closure, coordinating activities and resources, ensuring on-time and on-budget delivery, maintaining More ❯
and compute power. Responsibilities Manage enterprise Azure critical national infrastructure in a large-scale environment Provide support and troubleshooting for Azure services including Compute, Storage, Networking, etc. Utilize Azure Management tools such as Azure Monitor, Agents, KQL, ARM templates, Azure Policies, and Infrastructure as Code (IaC) with Azure DevOps, Bicep, etc. Perform scripting with PowerShell and manage patching in … cloud environments Follow ITIL incident management practices, document troubleshooting steps, and ensure SLA/OLA/KPI adherence Engage in customer support activities, including incident triage, resolution, and proactive problem management Develop and maintain operational and process documentation Contribute to security and compliance standards (GDPR, ISO, SOC, etc.) Qualifications 5+ years of IT and Azure/cloud … services and troubleshooting skills Scripting skills in PowerShell Ideal Skills Ability to work under deadlines and manage multiple priorities Excellent fault analysis and problem-solving skills Experience with incident management and process improvement Effective communication and documentation skills More ❯
Discount Platform Free parking onsite Staff canteen with vending machines Discovery Park discounts Death in Service Christmas Shutdown Key responsibilities within your new role would be to: Leadership, coordination, proactivemanagement, completion and delivery of assigned projects. Support bids and proposals. Lead, set and manage deadlines, monitor and manage progress of assigned projects. Lead and direct the work … Develop a detailed project plan to monitor, track and report progress. Manage project changes such as scope, schedule and costs using appropriate verification techniques. Measure performance using appropriate project management tools and techniques. Manage the relationship with the client and relevant stakeholders. Identify potential risks and solutions to minimise potential risks. Establish and maintain relationships with third parties/… objectives. Meet budgetary objectives and adjust project constraints based on financial analysis. Develop comprehensive project plans to be shared with clients/customers. Continually develop your own leadership and management skills. Experience and skills required for this position: Previous Project Management experience - ideally with an understanding of a relevant engineering discipline (mechanical, electro-optics, software, systems architecture etc. More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Pontoon
Japanese and English (written and spoken) is essential. Proven experience in leading teams or coordinating projects within a reporting or analytics environment. A keen eye for detail, with a proactive work ethic and a strong focus on quality. Flexibility and adaptability to navigate dynamic technical settings while managing multiple tasks. Experience mentoring colleagues in reporting tools and best practices. … health. Create customized ad hoc status reports based on stakeholder needs. Monitor project progress against established milestones, flagging any deviations. Maintain bilingual and contextually appropriate communication and documentation. Support proactive risk management throughout the project lifecycle. Why Join Us? This role is perfect for someone who enjoys a challenge and seeks to make a meaningful impact within a More ❯
career by providing development opportunities. We put a focus on recognising and supporting each individual's unique career path, driving this forward with the support of an engaged and proactivemanagement team. Here at USS, we want you to thrive in and out of work with a friendly team, flexible culture and excellent range of benefits! How we More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Marks Sattin
looking for a Service Delivery Manager to come in on a permanent basis and lead the seamless delivery of the Global ERP Microsoft Dynamics 365 IT services. focusing on proactive service management across a complex heavily integrated ecosystem. The brand recently went live with the ERP programme in the UK and are looking for help to do the … days in central London offices - £80,000 - £90,000 per annum dependent on experience + benefits & bonuses The successful candidate will have: - ITIL framework or similar IT service management qualifications - Extensive service delivery management experience within an ERP programme - Experience with project management methodologies - Familiarity with service transition tools and platforms We are happy to provide application More ❯
Manchester, Lancashire, United Kingdom Hybrid / WFH Options
Deliveroo
Europe, ensuring that they continue to grow and operate efficiently. The SMB team spans the full life-cycle of partner interactions from initial acquisition, on-boarding, reactive support and proactive account management. We do this through our in-house contact centre based in Manchester and in collaboration with our third-party contact centre providers. Location Based in: Manchester Reporting … engage with function leads to identify opportunities for improvement and provide strategic recommendations to stakeholders. Your focus will be on analysing operational performance and developing insightful reports to guide management decisions, policy implementation, and performance enhancements. This role is ideal for an experienced analyst eager to make a significant impact in a dynamic, fast-paced environment. Key Responsibilities Proactive Data Analysis & Recommendations: Conduct thorough data analysis to identify operational requirements and improvement opportunities Develop actionable insights and proactive recommendations to enhance performance and optimise results in Sales, NPX, and Account Management teams Operational Support & Strategy: Support day-to-day Contact Centre operations, ensuring teams are equipped to meet monthly, quarterly, and annual objectives Provide recommendations for More ❯
Rotating shifts or business hours (based on operational needs) About Us We are a leading cybersecurity reseller and MSP delivering end-to-end security solutions. Our expert team powers proactive monitoring, management, and incident response to safeguard clients' networks, apps, and infrastructure. As our managed firewall and NOC services expand, we need a skilled NOC/Firewall Engineer … certifications (CCSA/CCSE, NSE4/NSE5, PCNSE). Experience with high-availability firewall setups and failover. Scripting or automation skills (Python, Bash). Knowledge of ITIL and service management practices. Familiarity with cloud networking/security (AWS, Azure). Eames Consulting is acting as an Employment Agency in relation to this vacancy. More ❯
interests with compliance while keeping stakeholders in the loop. Additionally, you'll conduct risk assessments, contract profiling, and pricing analysis to aid governance and decision-making. Driving value through proactive contract management and cross-functional collaboration is essential for success. You'll contribute to business transformation initiatives, improving service delivery, cost efficiency, and scalability. This includes performance reviews … in delivering big projects, improving team workflows, and ensuring smooth service delivery from start to finish, confidence, clear-thinking, and leadership skills, and a thorough understanding of contracts, change management, and relationship-building. If you're ready to take on a key role in a fast-paced business, we'd love to hear from you. Whats in it for More ❯
interests with compliance while keeping stakeholders in the loop. Additionally, you'll conduct risk assessments, contract profiling, and pricing analysis to aid governance and decision-making. Driving value through proactive contract management and cross-functional collaboration is essential for success. You'll contribute to business transformation initiatives, improving service delivery, cost efficiency, and scalability. This includes performance reviews … in delivering big projects, improving team workflows, and ensuring smooth service delivery from start to finish, confidence, clear-thinking, and leadership skills, and a thorough understanding of contracts, change management, and relationship-building. If you're ready to take on a key role in a fast-paced business, we'd love to hear from you. Whats in it for More ❯
interests with compliance while keeping stakeholders in the loop. Additionally, you'll conduct risk assessments, contract profiling, and pricing analysis to aid governance and decision-making. Driving value through proactive contract management and cross-functional collaboration is essential for success. You'll contribute to business transformation initiatives, improving service delivery, cost efficiency, and scalability. This includes performance reviews … in delivering big projects, improving team workflows, and ensuring smooth service delivery from start to finish, confidence, clear-thinking, and leadership skills, and a thorough understanding of contracts, change management, and relationship-building. If you're ready to take on a key role in a fast-paced business, we'd love to hear from you. Whats in it for More ❯
Stevenage, Hertfordshire, South East, United Kingdom
M Group Energy
interests with compliance while keeping stakeholders in the loop. Additionally, you'll conduct risk assessments, contract profiling, and pricing analysis to aid governance and decision-making. Driving value through proactive contract management and cross-functional collaboration is essential for success. You'll contribute to business transformation initiatives, improving service delivery, cost efficiency, and scalability. This includes performance reviews … in delivering big projects, improving team workflows, and ensuring smooth service delivery from start to finish, confidence, clear-thinking, and leadership skills, and a thorough understanding of contracts, change management, and relationship-building. If you're ready to take on a key role in a fast-paced business, we'd love to hear from you. Whats in it for More ❯
interests with compliance while keeping stakeholders in the loop. Additionally, you'll conduct risk assessments, contract profiling, and pricing analysis to aid governance and decision-making. Driving value through proactive contract management and cross-functional collaboration is essential for success. You'll contribute to business transformation initiatives, improving service delivery, cost efficiency, and scalability. This includes performance reviews … in delivering big projects, improving team workflows, and ensuring smooth service delivery from start to finish, confidence, clear-thinking, and leadership skills, and a thorough understanding of contracts, change management, and relationship-building. If you're ready to take on a key role in a fast-paced business, we'd love to hear from you. Whats in it for More ❯
watford, hertfordshire, east anglia, united kingdom
M Group Energy
interests with compliance while keeping stakeholders in the loop. Additionally, you'll conduct risk assessments, contract profiling, and pricing analysis to aid governance and decision-making. Driving value through proactive contract management and cross-functional collaboration is essential for success. You'll contribute to business transformation initiatives, improving service delivery, cost efficiency, and scalability. This includes performance reviews … in delivering big projects, improving team workflows, and ensuring smooth service delivery from start to finish, confidence, clear-thinking, and leadership skills, and a thorough understanding of contracts, change management, and relationship-building. If you're ready to take on a key role in a fast-paced business, we'd love to hear from you. Whats in it for More ❯
Are you passionate about delivering top-quality IT services? Do you enjoy driving operational stability and continuous improvement? Are you skilled at clear communication, insightful reporting, and proactive service management? We're looking for an IT Service Manager to lead the delivery of smooth, high-quality IT services by managing third-party suppliers and championing ITIL best practices. … main link between IT and external partners-setting clear accountability, tracking performance, and ensuring every service delivers real value. This is a great chance to shape our IT service management and support the ongoing success of our organisation. What you'll be doing You'll manage the full IT service lifecycle, ensuring smooth operations and alignment with ITIL best … you StepChange is seeking someone with strong ITIL knowledge-ideally ITIL v4 certified-and proven experience managing IT services in complex multi-vendor environments. You're skilled at supplier management, handling contracts, SLAs, escalations, and driving improvements. You're familiar with incident, problem, and change management and comfortable with service tools and reporting. You communicate clearly with both More ❯
aligning with defined requirements. The role will require interaction with external customers, industrypartners, and suppliers as well as coordination of the internal engineering team in line with the engineering management and project management teams. This role offers a unique opportunity to make a real impact on national security and to contribute to the future of combat aviation. If … all design and development engineering matters relating to all MFA and subsystem development Development of the design by ensuring effective implementation of the company's design review process and proactivemanagement of design review actions and non-conformance reports. This primarily concerns taking the project through manufacture, integration, test and qualification Act as the design authority for the … defining and implementing innovative engineering solutions Airborne radar design or similar aerospace and defence experience Experience of testing of complex engineering products at both component and assembly levels Configuration management and hardware traceability experience Security Clearance Please note that in order to apply for this opportunity you must be eligible for UK security clearance. Normally this is to the More ❯
Bristol, Gloucestershire, United Kingdom Hybrid / WFH Options
Chartered Institute of Procurement and Supply (CIPS)
with an employer contribution of 28.97% Job grade: Senior Executive Officer Contract type: Permanent Business area: MOD - Strategic Command - Defence Digital Commercial Type of role: Commercial Procurement and Contracts Management Working pattern: Flexible working, Full-time, Job share, Part-time Number of jobs available Location About the job Benefits Things you need to know Apply and further information Location … Digital Commercial is building a centre of procurement excellence, focusing on getting the best outcomes across all our contracts. We are developing a more strategic approach to supplier relationship management and implementing new ways of working that will embed good practice category management. We are committed to developing our staff, providing opportunities to develop and grow within an inclusive … successful adoption of Category Management. Key responsibilities: Providing expertise to Defence Digital project delivery teams to influence and inform the sourcing of new goods and services from 3rd parties Proactive market insight which includes a coordinated monitoring of potential and existing suppliers in a strategic and dynamic way Define and run Procurement processes in line with public sector regulations More ❯
be the escalation point for FSEs, 3 rd party service providers and distributors to resolve filed issues and act as the primary service interface with engineering, quality, and product management to resolve complex field issues. They will work with engineering and be responsible for ensuring service requirements and serviceability for all products (legacy and new) such as: preventative and … execute all field activities (installation, commissioning, upgrades, s/w patching, PM & CM activities). This individual will work closely with the EVP Global Security Service and Security Service Management team developing and establishing procedures governing how the business will seamlessly operate & execute in a world-wide setting. Working with the team, this individual will ensure that global processes … opportunities with service sales to provide additional upgrades and greater capabilities to our clients as technology and product enhancements and features evolve. They will work closely with the service management team in responding to and addressing customer complaints. Working with the service security team, they will analyze data to determine gaps in our service offerings (or tools) which are More ❯
Networks, Firewalls, Satellite antenna systems and web traffic filtering rules. You will also monitor, operate and maintain the internal systems and databases within the Global Customer Support Centre, ensuring proactivemanagement of process and procedures for the benefit of other team members and their customers. Skills and Experience: Practical experience of IP networking (CCNA/JNCIA etc.) is … highly desirable In-depth technical knowledge of at least some of the following customer equipment or management system such as Starlink VSAT and Inmarsat is desirable To be a key element of Technical Support as part of a global team, assisting in the training, mentoring for the shift, aiding the Team Lead in directing the 1st and 2nd Line More ❯
Employment Type: Permanent
Salary: £30000 - £35000/annum (plus excellent company benefits)
Haywards Heath, Sussex, United Kingdom Hybrid / WFH Options
First Central Services
managing teams across a range of disciplines and locations Strategic and benefits leadership - ensuring the focus is on delivery of the strategy, desired business outcomes and benefits Senior stakeholder management - ability to constructively challenge, win the respect of and negotiate effectively with senior management up to and including ExCo level Leadership - the ability to look ahead and understand … with others, cut through to the solution, with the ability to take reasoned decisions confidently and quickly Effective organisation, planning and understanding the key components of all plans Financial management - the ability to estimate and budget effectively, allowing for suitable contingency, and the ability to put together a robust and achievable business case in conjunction with Finance and business … features You'll work collaboratively with the Head of Value Stream and Senior Stakeholders to proactively manage the Customer RAID ensuring effective mitigation is in place and under active management You'll fully understand and plan for the business impact of customer & operations initiatives, ensuring that all areas of the business are ready to accept the change You'll More ❯
managing teams across a range of disciplines and locations Strategic and benefits leadership - ensuring the focus is on delivery of the strategy, desired business outcomes and benefits Senior stakeholder management - ability to constructively challenge, win the respect of and negotiate effectively with senior management up to and including ExCo level Leadership - the ability to look ahead and understand … with others, cut through to the solution, with the ability to take reasoned decisions confidently and quickly Effective organisation, planning and understanding the key components of all plans Financial management - the ability to estimate and budget effectively, allowing for suitable contingency, and the ability to put together a robust and achievable business case in conjunction with Finance and business … features You'll work collaboratively with the Head of Value Stream and Senior Stakeholders to proactively manage the Customer RAID ensuring effective mitigation is in place and under active management You'll fully understand and plan for the business impact of customer & operations initiatives, ensuring that all areas of the business are ready to accept the change You'll More ❯
Manchester, Lancashire, United Kingdom Hybrid / WFH Options
First Central Services
managing teams across a range of disciplines and locations Strategic and benefits leadership - ensuring the focus is on delivery of the strategy, desired business outcomes and benefits Senior stakeholder management - ability to constructively challenge, win the respect of and negotiate effectively with senior management up to and including ExCo level Leadership - the ability to look ahead and understand … with others, cut through to the solution, with the ability to take reasoned decisions confidently and quickly Effective organisation, planning and understanding the key components of all plans Financial management - the ability to estimate and budget effectively, allowing for suitable contingency, and the ability to put together a robust and achievable business case in conjunction with Finance and business … features You'll work collaboratively with the Head of Value Stream and Senior Stakeholders to proactively manage the Customer RAID ensuring effective mitigation is in place and under active management You'll fully understand and plan for the business impact of customer & operations initiatives, ensuring that all areas of the business are ready to accept the change You'll More ❯