new products. Develop frameworks to improve NPI efficiency, reduce time-to-market, and enhance quality. Build tools for resource and capacity planning to enable proactive project management. Create reports and dashboards to track progress, highlight opportunities, and present insights to key stakeholders. Collaborate cross-functionally to implement continuous improvement … initiatives. Support the development and integration of project management tools and systems. Engage in ongoing learning and development to strengthen both technical and leadership capabilities. What Skills and Qualifications needed: A degree or master's in Data Analytics, Engineering, or a related discipline. Previous experience in a data/… in tools such as PowerBI, SQL, and SAP. Comfortable working with complex datasets and deriving actionable insights. Excellent communication and stakeholder engagement skills. A proactive, self-starting attitude with a continuous improvement mind-set. Important Notes: Sponsorship: applicants must have the right to work in the UK. Security Clearance More ❯
new products. Develop frameworks to improve NPI efficiency, reduce time-to-market, and enhance quality. Build tools for resource and capacity planning to enable proactive project management. Create reports and dashboards to track progress, highlight opportunities, and present insights to key stakeholders. Collaborate cross-functionally to implement continuous improvement … initiatives. Support the development and integration of project management tools and systems. Engage in ongoing learning and development to strengthen both technical and leadership capabilities. What Skills and Qualifications needed: A degree or master's in Data Analytics, Engineering, or a related discipline. Previous experience in a data/… in tools such as PowerBI, SQL, and SAP. Comfortable working with complex datasets and deriving actionable insights. Excellent communication and stakeholder engagement skills. A proactive, self-starting attitude with a continuous improvement mind-set. Important Notes: Sponsorship: applicants must have the right to work in the UK. Security Clearance More ❯
clients include Coinbase, Snowflake, Notion, Canva, Samsara, Databricks. You Will Lead project teams onboarding new customers, with a heavy emphasis on project/stakeholder management and understanding client requirements. Responsible for leading the end-to-end implementation for new customers roll up your sleeves and build out the customer … s processes from scratch. Proactive project management across many customers, to manage requirements and tasks across onboardings. Lead, mentor and train training and Q&A sessions with customers and key stakeholders to empower them to utilize the product without additional ongoing help from Zip. Collaborate closely with the … Workday, NetSuite, Sage, etc.). Fantastic communication and documentation skills. Extreme attention to detail and pride yourself in being incredibly proactive. Very strong data management skills, specifically with handling large sets of sensitive customer data in MS Excel. You're able to push back and still make people happy. More ❯
Glasgow, Renfrewshire, United Kingdom Hybrid / WFH Options
Hymans Robertson LLP
on the delivery of administration exercises for LGPS clients, for example by carrying out non-standard LGPS calculations or reviewing the work of others. Proactive workflow management including overseeing colleagues, liaising with consultants and clients on delivery, reporting on progress against targets and supporting with training and coaching … An enthusiasm for keeping up to date with developments in the pensions industry. A strong track record of successfully managing or supporting in the management of a range of projects. In addition to a competitive salary and access to our profit share scheme, we offer: A flexible selection of More ❯
we are a trusted Managed Services Provider (MSP) delivering tailored IT solutions to businesses across the UK. We pride ourselves on exceptional customer service, proactive IT management, and a people-first approach. Our culture is collaborative, energetic, and committed to excellence. Role Overview We are seeking a dynamic … Service Delivery Manager to oversee the performance of our Help Desk team and the delivery of our managed services to clients. This is a management-focused role, not a technical hands-on position. The ideal candidate will have a strong background in people management, customer service leadership, and … Manager will be responsible for ensuring outstanding service delivery to our clients and creating a motivated, high-performing service team internally. Key Responsibilities Team Management Lead, mentor, and manage the Help Desk team, ensuring high levels of motivation, performance, and professional development. Set clear objectives, KPIs, and service standards More ❯
Employment Type: Permanent
Salary: £40000 - £50000/annum Hybrid, Bonus, Health Care Plan
we are a trusted Managed Services Provider (MSP) delivering tailored IT solutions to businesses across the UK. We pride ourselves on exceptional customer service, proactive IT management, and a people-first approach. Our culture is collaborative, energetic, and committed to excellence. Role Overview We are seeking a dynamic … Service Delivery Manager to oversee the performance of our Help Desk team and the delivery of our managed services to clients. This is a management-focused role, not a technical hands-on position. The ideal candidate will have a strong background in people management, customer service leadership, and … Manager will be responsible for ensuring outstanding service delivery to our clients and creating a motivated, high-performing service team internally. Key Responsibilities Team Management Lead, mentor, and manage the Help Desk team, ensuring high levels of motivation, performance, and professional development. Set clear objectives, KPIs, and service standards More ❯
focused on delivering superior service internally and externally Handle price negotiations, sales forecasting, and price adjustments Contribute to sales growth of existing accounts through proactive relationship management to achieve long-term growth and profitability, meeting value, volume, and margin targets Manage ongoing and new projects with existing customers … including pricing, model specifications, and project management Provide guidance and support to stakeholders across the business Ideal Experience Required: Excellent attention to detail and account growth skills Nice-to-have skills Business Development Networking Stakeholder Management Location: Sheffield, England More ❯
client is a trusted Managed Services Provider (MSP) delivering tailored IT solutions to businesses across the UK. They pride themselves on exceptional customer service, proactive IT management, and a people-first approach. The culture is collaborative, energetic, and committed to excellence. We are looking for a Help Desk … Desk & Service Delivery Manager to oversee the performance of their Help Desk team and the delivery of managed services to clients. This is a management-focused role, not a technical hands-on position. The ideal candidate will have a strong background in people management, customer service leadership, and … Delivery Manager will be responsible for ensuring outstanding service delivery to clients and creating a motivated, high-performing service team internally. Key Responsibilities Team Management Lead, mentor, and manage the Help Desk team, ensuring high levels of motivation, performance, and professional development. Set clear objectives, KPIs, and service standards More ❯
client is a trusted Managed Services Provider (MSP) delivering tailored IT solutions to businesses across the UK. They pride themselves on exceptional customer service, proactive IT management, and a people-first approach. The culture is collaborative, energetic, and committed to excellence. We are looking for a Help Desk … Desk & Service Delivery Manager to oversee the performance of their Help Desk team and the delivery of managed services to clients. This is a management-focused role, not a technical hands-on position. The ideal candidate will have a strong background in people management, customer service leadership, and … Delivery Manager will be responsible for ensuring outstanding service delivery to clients and creating a motivated, high-performing service team internally. Key Responsibilities Team Management Lead, mentor, and manage the Help Desk team, ensuring high levels of motivation, performance, and professional development. Set clear objectives, KPIs, and service standards More ❯
serve as the Head of our Security Operations Center (SOC). In this role, you will be responsible for the SOC team's overall management, operations, and direction. You will oversee the monitoring, detection, analysis, and response to cybersecurity incidents and threats, ensuring that our organization's information systems … fostering a culture of excellence, continuous improvement, and collaboration. - Define and refine SOC processes, playbooks, and workflows to ensure operational efficiency and effectiveness. - Operational Management: - Oversee the 24/7 operations of the SOC, ensuring that security events and incidents are monitored, detected, and responded to promptly. - Ensure that … and protect the organization's assets. - Maintain a high level of situational awareness regarding current and emerging threats, vulnerabilities, and attack vectors. - Incident Response & Management: - Lead the response to significant security incidents, working closely with other teams and stakeholders to contain, mitigate, and recover from security breaches. - Coordinate post More ❯
are exceeded. You will manage and nurture the client account, offering seamless support and facilitating effective communication between clients and our internal teams. Your proactive approach will drive customer satisfaction and retention, contributing significantly to our organisation's success. What makes you a great fit: Proven experience in customer … service or account management roles Strong interpersonal and communication skills Ability to build and maintain positive client relationships Self-motivated and able to work independently Excellent problem-solving skills and attention to detail Committed to personal and professional development A team player with a customer-focused mindset High level … Serving as the first point of contact for IT support for telecom issues within the organisation Installing, configuring, and maintaining software and hardware components Proactive process management ensuring customer queries are promptly addressed Monitoring and meeting service level targets Handling all mobile connections, including onboarding/offboarding Acting More ❯
are exceeded. You will manage and nurture the client account, offering seamless support and facilitating effective communication between clients and our internal teams. Your proactive approach will drive customer satisfaction and retention, contributing significantly to our organisation's success. What makes you a great fit: Proven experience in customer … service or account management roles Strong interpersonal and communication skills Ability to build and maintain positive client relationships Self-motivated and able to work independently Excellent problem-solving skills and attention to detail Committed to personal and professional development A team player with a customer-focused mindset High level … Serving as the first point of contact for IT support for telecom issues within the organisation Installing, configuring, and maintaining software and hardware components Proactive process management ensuring customer queries are promptly addressed Monitoring and meeting service level targets Handling all mobile connections, including onboarding/offboarding Acting More ❯
are exceeded. You will manage and nurture the client account, offering seamless support and facilitating effective communication between clients and our internal teams. Your proactive approach will drive customer satisfaction and retention, contributing significantly to our organisation's success. What makes you a great fit: Proven experience in customer … service or account management roles Strong interpersonal and communication skills Ability to build and maintain positive client relationships Self-motivated and able to work independently Excellent problem-solving skills and attention to detail Committed to personal and professional development A team player with a customer-focused mindset High level … Serving as the first point of contact for IT support for telecom issues within the organisation Installing, configuring, and maintaining software and hardware components Proactive process management ensuring customer queries are promptly addressed Monitoring and meeting service level targets Handling all mobile connections, including onboarding/offboarding Acting More ❯
london (city of london), south east england, united kingdom
Onecom
are exceeded. You will manage and nurture the client account, offering seamless support and facilitating effective communication between clients and our internal teams. Your proactive approach will drive customer satisfaction and retention, contributing significantly to our organisation's success. What makes you a great fit: Proven experience in customer … service or account management roles Strong interpersonal and communication skills Ability to build and maintain positive client relationships Self-motivated and able to work independently Excellent problem-solving skills and attention to detail Committed to personal and professional development A team player with a customer-focused mindset High level … Serving as the first point of contact for IT support for telecom issues within the organisation Installing, configuring, and maintaining software and hardware components Proactive process management ensuring customer queries are promptly addressed Monitoring and meeting service level targets Handling all mobile connections, including onboarding/offboarding Acting More ❯
platforms on an as needed basis. You will provide second level support of break/fix, service requests, observability improvement, documentation/reporting, capacity management, and provide critical feedback to Engineering and Architecture teams. You will collaborate closely with Engineering, Architecture, Infosec and AppDev teams to drive performance optimization … issues and escalation for Tier 1 Perform T2 operational tasks such as Incident response, triage, troubleshooting, resolution and process standard service requests Identification and proactive problem management of assigned WIFI platforms Resolve internal customer issues and work closely with customers and vendors until resolution Perform level 2 network … configuring of WIFI systems, switches, routers, firewalls, load balancers, and other network devices Perform advanced troubleshooting and health checks, configuration modification, and upgrades Vendor management, cooperation and escalation for ISP's and OEM's to support the infrastructure Ensure network configuration and design principles are adhered to Support processes More ❯
NCSC, NIS2), and actively manages SIEM/XDR tools such as IBM QRadar, Microsoft Sentinel, and Defender XDR. This role involves deeper client interaction, proactive risk management, and advanced threat detection consulting. Candidates must have demonstrated customer-facing experience (preferably in cybersecurity). Core Responsibilities: Manage and strengthen More ❯
NCSC, NIS2), and actively manages SIEM/XDR tools such as IBM QRadar, Microsoft Sentinel, and Defender XDR. This role involves deeper client interaction, proactive risk management, and advanced threat detection consulting. Candidates must have demonstrated customer-facing experience (preferably in cybersecurity). Core Responsibilities: Manage and strengthen More ❯
and managing product lifecycle, including delivering improvements to the existing supply chains. The MSAT lead will focus on performance, delivery, capability, development, and talent management to enable the site to meet business goals. This individual will develop strategy for technical products at Barnard Castle, aligning with central teams and … leaders within the technical organization. Key Responsibilities include, but are not limited to: Ownership of the core technical business processes for site Product Lifecycle Management (Technical Risk Assessment, Product Control Strategies, Continued Process Verification, Process Robustness Assessment), New Product Introduction, Scale Up and Technical Transfer to other sites/… by supporting site initiatives, providing input to the site strategic direction, and supporting matrix leadership across other core business functions. Oversee product technical lifecycle management with regards to process/yield improvement, process knowledge management, batch deviations, and ensuring accuracy of regulatory CMC registered detail. Champion business cases More ❯
while managing product lifecycle, including delivering improvements to the existing supply chains. The MSAT lead will focus on performance, delivery, capability, development, and talent management to enable the site to meet business goals. This individual will develop strategy for technical products at Barnard Castle, aligning with central teams and … leaders within the technical organization. Key Responsibilities include, but are not limited to: Ownership of the core technical business processes for site Product Lifecycle Management (Technical Risk Assessment, Product Control Strategies, Continued Process Verification, Process Robustness Assessment), New Product Introduction, Scale Up, and Technical Transfer to other sites/… by supporting site initiatives, providing input to the site strategic direction, and supporting matrix leadership across other core business functions. Oversee product technical lifecycle management with regards to process/yield improvement, process knowledge management, batch deviations, and ensuring accuracy of regulatory CMC registered detail. Champion business cases More ❯
in every country across its diverse businesses, including XCM, Prime Video, and RMI. RESPONSIBILITIES Key point of contact for the day-to-day account management of our client Supports the Operations Managers to ensure the smooth running of BAU (business as usual) for the account Works closely with the … Support the client's digital ad technology stack needs Work on client projects, including but not limited to: implementing ad tech such as Tag Management Solutions, third-party Verification services, etc. Be a primary point of contact for clients & internal customers and stakeholders for all Operations services Ensure clear … communication to all stakeholders regarding timescales, best practices and SLAs Be the expert advisor in Advertising/Marketing technology & operations Maintain a proactive account management system including regular cross training and constructive feedback to enable flexibility of skills and resource across accounts Support and manage partnerships with relevant More ❯
ensuring that the First Line of Defence effectively and optimally manages operational risk. The role holder will also be responsible for thought leadership and management of BUK wide operational risk activities. As BUK is a ring-fenced entity, there are a number of committees and governance bodies that the … risk categories across the bank. Ensuring they are carried out in accordance with Barclays Operational Risk Framework, Policies, and Standards. Accountabilities Risk identification and proactive risk management, identifying interconnected, horizon and emerging risks to assist the business in understanding, managing and mitigating the right risks in line with … RCSAs), Risk Events, Issues and attendance at key Risk and Control meetings (with associated reporting) ensuring they accurately reflect the business risk position. Stakeholder management, engaging and working effectively with First and Second Line management. Risk based 2nd Line input into 1st Line Projects, Initiatives and Strategic decision making. More ❯
enhance the control environment. Provide assurance on IT projects and ensure alignment with industry best practices. Build strong relationships with stakeholders and promote a proactive risk management culture. Stay ahead of emerging risks and developments in the IT and regulatory landscape. What you'll bring: A recognised audit More ❯
as well as actively managing SIEM tools such as QRadar and/or Sentinel. You’ll be working closely with end customer stakeholders, undertaking proactive risk management, and threat detection consulting. Key Responsibilities of the Role: Manage, build, and develop stakeholder relationships through regular meetings, strategic updates and More ❯
as well as actively managing SIEM tools such as QRadar and/or Sentinel. You’ll be working closely with end customer stakeholders, undertaking proactive risk management, and threat detection consulting. Key Responsibilities of the Role: Manage, build, and develop stakeholder relationships through regular meetings, strategic updates and More ❯
Manchester, Lancashire, United Kingdom Hybrid / WFH Options
Outbrain
Strategic Account Leadership : Serve as the primary point of contact for key agency and brand clients, ensuring their success and long-term retention through proactive relationship management. Revenue Growth & Expansion : Drive upsells, cross-sells, and renewals by identifying opportunities to expand clients' investment in our solutions, aligning our offerings … offerings. Mentorship & Team Development : Provide guidance and mentorship to junior team members, sharing best practices and contributing to the overall growth of the account management team. Measurement of Success : Client Retention & Satisfaction : Maintain and grow key accounts, ensuring high renewal rates and continued customer trust. Revenue & Business Growth : Drive … internal team development, fostering a culture of excellence and collaboration. What will you bring to the team? 3-6 years of experience in account management, customer success, or digital advertising, preferably within the adtech, programmatic, or media industry. Proven ability to own and grow SME-level client relationships, drive More ❯