Service Reporting Manager
- Location
- Greater London, England, United Kingdom
meaningful insights that enhance service delivery, efficiency, and customer experience. This role analyses ticket trends, performance metrics, and operational behaviours to drive process improvement, proactive problem management, and informed decision-making across the Service Desk and wider IT organisation. Responsibilities Data Analytics Design and deliver advanced analytics … issues, and opportunities for service improvement Define and implement best practices for data collection, storage and analysis. Develop predictive models and insights to support proactive problem management. Create dashboards and visuals that translate complex data into actionable insights for technical and non-technical audiences. Stakeholder Collaboration Partner with service ...