Please note that this role involvesup to 60% travel, with approximately three days per week spent on customer sites. Your Responsibilities Your ResponsibilitiesCustomer ServiceDevice Monitoring & Remote Diagnostics Proactively monitor commissioned EV chargers remotely to identify potential issues.Diagnose and resolve charger malfunctions, communication issues, and electrical, electronic, or control-system … faults.Troubleshoot communication with local inverters, energy meters, onboard controllers, and customer SCADA systems.Clearly explain issues and resolutions to customers, building confidence in Sungrow products.Implement proactive actions—including remote reboots, configuration changes, and firmware updates—to maximise fleet availability and minimise downtime.Commissioning & Field Troubleshooting Align commissioning activities ...