1 to 25 of 26 Remote Monitoring and Management Jobs in the UK

Support Engineer - Third Line Location: Manchester Salary: £40,000 - £50,000 per annum DOE Job Type: Full Time, Permanent At Netteam tX, we recognize and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centered around our belief in continually … refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great. About the role: You will provide senior third Line technical support across Netteam's managed client base, acting ...

Position: Project Engineer - Networking Location: Newbury & Surrounding areas ( Hybrid ) Salary: £50k Primary Purpose You will play a key role in the planning, delivery and ongoing support of client technology solutions. The role combines project implementation with hands-on field engineering, working both on-site and remotely to ensure client systems … deployed, maintained and supported to a high standard. You will work closely with the Project Management Office, clients and the Service Desk to understand requirements, deliver projects in line with agreed scope, resolve complex technical issues and ensure a smooth transition into ongoing support. Responsibilities: Collaborate with ...

Infrastructure Engineer/IT Support Engineer Join an IT team delivering infrastructure and cloud projects with support. It suits someone confident with Windows, Microsoft 365, networks and server migrations who enjoys ownership, problem-solving and client contact. This role is known as an IT Projects Engineer within the business. … Systems Engineer, Technical Support Engineer, 3rd Line Support Engineer, Network Engineer, Infrastructure Support Engineer, IT Engineer Benefits include flexible working, healthcare, extra Christmas leave and career development. SALARY: £32,000 - £37,000 per annum (depending on experience) + Benefits LOCATION: Burnley, Lancashire JOB TYPE: Full-Time, Permanent JOB OVERVIEW ...

Support Team Leader Location: Berkshire Salary : £35,000 - £45,000 per annum Vacancy Type: Permanent Inspired ICT Solutions Ltd provides trusted IT support, products and services to primary schools across Berkshire, North Hampshire and South Oxfordshire. Following continued growth, we are looking for an IT Support Team Leader to manage … busy helpdesk and support the day-to-day leadership of our small IT support team. We take pride in delivering a friendly, reliable and professional service, often going above and beyond to make sure our schools receive the support they need. Key words: IT support leadership, helpdesk management, ticket triage ...

Line IT Support Engineer Watford £35,000 - £45,000 DOE Hybrid: Two days onsite in Watford and three days working remotely from home Are you an experienced 2nd Line IT Support Engineer already operating at the upper end of 2nd Line support? Do you combine strong Microsoft 365 and Intune … knowledge with the confidence to work directly with clients and deliver an excellent customer experience? Are you looking for an MSP where you can take real ownership of technical issues and continue progressing towards 3rd Line, cloud, cyber security or automation? If so, this could be an excellent opportunity. ...

providing senior-level technical support across a managed client environment. You will act as a key technical escalation point for complex incidents, recurring problems and engineering-level changes. You will take ownership of advanced technical investigations through to resolution, drive Root Cause Analysis and Problem Management, and work closely with … internal teams, customers and third-party vendors to deliver permanent solutions. A strong networking background is essential for this role . The successful candidate will have hands-on experience troubleshooting and supporting enterprise networks, including routing, switching, firewalls, VPNs, VLANs, DNS, DHCP and associated network technologies. You will also contribute ...

Salary - £30,000 - £35,000 Contract - Permanent, full time The role - We are looking for someone to take ownership of our Policy & Compliance function and lead it. You'll sit in the Technical Department, alongside Service Desk, Networks, Projects and Infrastructure, reporting into the Head of Technical. The job blends … hands-on technical credibility with compliance leadership. You'll hold our Cyber Essentials and GDPR positions internally, and build both into priced, revenue-generating service offerings for our client base, alongside penetration testing. You'll need to be comfortable standing by your decisions, confident in front of clients as well ...

final escalation point for complex technical issues. You'll take ownership of incidents end-to-end, focusing on deep technical investigation, root cause analysis, and delivering long-term solutions -not just quick fixes. Working across modern on-prem, virtualised, and cloud environments, you'll support a wide variety of technologies … while also contributing to continuous improvement and mentoring junior engineers. What You'll Be Doing Acting as the technical escalation point for 1st and 2nd Line teams Owning and resolving complex incidents and problems through to completion Performing in-depth troubleshooting across infrastructure, cloud, and EUC environments Conducting root cause ...

final escalation point for complex technical issues. You'll take ownership of incidents end-to-end, focusing on deep technical investigation, root cause analysis, and delivering long-term solutions -not just quick fixes. Working across modern on-prem, virtualised, and cloud environments, you'll support a wide variety of technologies … while also contributing to continuous improvement and mentoring junior engineers. What You'll Be Doing Acting as the technical escalation point for 1st and 2nd Line teams Owning and resolving complex incidents and problems through to completion Performing in-depth troubleshooting across infrastructure, cloud, and EUC environments Conducting root cause ...

final escalation point for complex technical issues. You'll take ownership of incidents end-to-end, focusing on deep technical investigation, root cause analysis, and delivering long-term solutions -not just quick fixes. Working across modern on-prem, virtualised, and cloud environments, you'll support a wide variety of technologies … while also contributing to continuous improvement and mentoring junior engineers. What You'll Be Doing Acting as the technical escalation point for 1st and 2nd Line teams Owning and resolving complex incidents and problems through to completion Performing in-depth troubleshooting across infrastructure, cloud, and EUC environments Conducting root cause ...

Technician Working Hours: 9:00am – 5:30pm, Monday – Friday Location: Based at our office in Shenley, with occasional visits to clients in Hertfordshire, London and Essex; Work from home up to 2 days per week after the probation period Salary and Benefits: £28,000 – £35,000 depending on experience and … length of service, plus public holidays; Pension; Health insurance; Gym membership options The Company Speak Digital is a Managed Service Provider offering support, consultancy and cloud services. Since 2010, we've been a trusted partner to small and medium businesses across London, Hertfordshire and Essex. We are a small technical ...

well-established, ambitious Managed Service Provider (MSP) is looking for a Service Delivery Manager to take ownership of its service desk, customer experience and service performance as the business enters an exciting period of growth. This isn't a caretaker role. You'll have the autonomy to challenge how things … done, develop the team, improve processes and ultimately make a measurable difference to the service clients receive. The Opportunity You'll lead a growing team of Customer Service Agents and 2nd/3rd Line Engineers, with around 70% of your time focused on leading the service operation and developing your ...

Enjoy solving IT problems and ready for your next move? Bring your skills to Truespeed, work with a broad range of technology and keep developing as the business grows. Support Desk Analyst Bath Salary: £30,000–£32,000 per annum Hours: Full-time, permanent, Monday to Friday Hybrid working pattern … Three days in our Bath-based office and two days working from home Benefits: Free onsite parking, hybrid working, private healthcare, wellbeing perks including 24/7 online GP access Join Truespeed's Service Operations team, providing first-line IT support while developing your technical skills within a growing organisation. ...

West Sussex Salary: £40,000 to £50,000 Are you an experienced Infrastucture/IT Engineer ready to move away from repetitive support tickets and take ownership of varied technical projects? We're recruiting for a well-established Managed Service Provider looking to add a Projects Engineer to its growing … technical team. You'll deliver a mixture of cloud migrations, infrastructure upgrades, networking installations and security projects for customers across the South East. This is a hands-on position where you'll manage your own technical workload, work directly with customers and play an important part in delivering projects from ...

Service Desk Manager We are looking for an experienced Service Desk Manager to lead and develop a busy Managed Service Provider (MSP) Service Desk. You'll manage a team of 6-8 Service Desk Engineers , ensuring high-quality IT support, strong customer service, SLA/KPI performance and continual service … improvement. Key Responsibilities Lead, coach and develop a team of Service Desk Engineers Manage day-to-day Service Desk operations, workload and resource planning Monitor KPIs, SLAs and customer satisfaction Act as the escalation point for technical and customer issues Ensure high standards of ticket quality, documentation and ITIL practices ...

Line MSP Engineer Birmingham - Hybrid (2 days WFH) £40,000 - £45,000 | Permanent VIQU have partnered with a growing MSP and telecoms business looking for a 3rd Line Engineer to join their established technical team. This is a hands-on role where you'll become a key technical escalation point … work directly with customers and support a varied range of Microsoft environments. The business invests heavily in its people and technology, offering strong opportunities to develop technically and progress as the company grows. You'll also have exposure to Microsoft cloud, AI and automation, alongside customer projects and wider technical ...

Just Recruitment is delighted to be supporting a growing and forward-thinking business in their search for a 1st/2nd Line IT Support Engineer. This is an excellent opportunity to join a dynamic team that prides itself on delivering exceptional service to clients across a range of sectors, including … care and legal. The Role: As a key member of the support team, you will provide high-quality remote IT support to a diverse client base. You'll manage incoming queries, troubleshoot technical issues, and take full ownership of tickets through to resolution using industry-standard PSA and RMM tools. ...

Senior Service Desk Engineer - MSP Huddersfield | On-site £30,000-£35,000 DoE + Benefits A well-established and growing MSP based in Huddersfield is looking for a technically strong and client-focused Senior Service Desk Engineer to join their close-knit service desk team of 5. This … great opportunity for someone with solid 2nd/3rd line experience who wants real variety, ownership of complex tickets, and a genuine route to develop within a stable, respected MSP. What You'll Be Doing: Deliver 2nd/3rd line support resolving escalated tickets from the wider service desk. Administer ...

client is seeking an experienced 2nd Line Helpdesk Engineer to join their existing team, providing IT support to our customers via direct channels and escalation from Service Desk. As the 2 nd Line Support Engineer, you will be responsible for offering support via phone, email, and a ticket management system … well as updating the internal knowledge base with resolutions for recurring issues. Key Responsibilities: Provide remote IT support to customers, resolving complex technical issues. Address and troubleshoot issues escalated from the 1st Line Helpdesk team. Update and maintain our IT customer documentation and internal knowledge base. Offer support and training ...

Line Support Engineer Maximise your chances of a successful application to this job by ensuring your CV and skills are a good match. Location: London, SE1 Hybrid: 2 days onsite, 3 days remote Start: November Contract: 3 months contract We're looking for an experienced 2nd Line Support Engineer … join a small MSP providing managed IT and cyber security services. You'll provide hands-on 2nd line support across multiple customer environments, taking ownership of technical issues through to resolution. Excellent customer service is essential , with a strong focus on communication, ticket ownership and keeping users regularly updated. ...

Line Support Engineer Location: London, SE1 Hybrid: 2 days onsite, 3 days remote Start: November Contract: 3 months contract We're looking for an experienced 2nd Line Support Engineer to join a small MSP providing managed IT and cyber security services. You'll provide hands-on 2nd line support across … multiple customer environments, taking ownership of technical issues through to resolution. Excellent customer service is essential , with a strong focus on communication, ticket ownership and keeping users regularly updated. Key Skills Strong 2nd Line IT Support experience Strong Microsoft 365, Azure/Entra ID and Exchange knowledge Active Directory & Group ...

Line Support Engineer Location: London, SE1 Hybrid: 2 days onsite, 3 days remote Start: November Contract: 3 months contract We're looking for an experienced 2nd Line Support Engineer to join a small MSP providing managed IT and cyber security services. You'll provide hands-on 2nd line support across … multiple customer environments, taking ownership of technical issues through to resolution. Excellent customer service is essential , with a strong focus on communication, ticket ownership and keeping users regularly updated. Key Skills Strong 2nd Line IT Support experience Strong Microsoft 365, Azure/Entra ID and Exchange knowledge Active Directory & Group ...

Line Support Engineer Location: London, SE1 Hybrid: 2 days onsite, 3 days remote Start: November Contract: 3 months contract We're looking for an experienced 2nd Line Support Engineer to join a small MSP providing managed IT and cyber security services. You'll provide hands-on 2nd line support across … multiple customer environments, taking ownership of technical issues through to resolution. Excellent customer service is essential , with a strong focus on communication, ticket ownership and keeping users regularly updated. Key Skills Strong 2nd Line IT Support experience Strong Microsoft 365, Azure/Entra ID and Exchange knowledge Active Directory & Group ...

company Our client is an established Managed Service Provider supporting a varied portfolio of business customers. They're growing their technical team and are looking for a 2nd/3rd Line Engineer with strong Azure and Hyper-V experience. The role You'll provide 2nd/3rd line support … multiple client environments, remotely and on-site. You'll own incidents through to resolution and handle escalations from 1st line. You'll also contribute to infrastructure and cloud migration projects. Key responsibilities Deliver 2nd/3rd line support across on-premise, Azure and hybrid environments Administer and troubleshoot Hyper ...

permanent About the Opportunity We are recruiting on behalf of an established Bristol-based managed service provider with a reputation for strong engineering discipline and high-quality service. They are looking for a 2nd Line Engineer to join their team. If you want a role where you are more than … ticket-closer", and where you can be a mentor and a key contributor to technical processes, this could be the move for you. The Role As a Tier-2 escalation engineer, you will own the resolution of complex issues that go beyond the initial support desk. You will work within ...