26 to 27 of 27 Senior Service Desk Analyst Jobs in the UK

Are you an experienced IT Service Desk analyst looking for the next step in your career? Do you have a passion for technical troubleshooting? We are looking for a Senior Digital Service Desk Analyst to join our team. The successful candidate will be responsible for taking the lead role in incident management, dealing … with customer escalations and championing customer satisfaction through the timely resolution of incidents and requests. You will be technically responsible for escalating calls from the Service Desk Analysts to other support teams, identifying and reporting common trends, providing documentation of new skills, coaching and mentoring colleagues and handling and logging calls during busy periods. In addition, you will … recommend alternative courses of action and develop in-house expertise to improve first time fix rates. The successful candidate will require exceptional technical, organisational and customer service skills; the ability to adapt quickly to a variety of situations is essential as well as a good sense of humour. Whilst an understanding of NHS environments and systems is desirable, training More ❯

WHAT IS ON OFFER Alfred H Knight has an exciting opportunity for a Senior IT Service Desk Analyst to join our team based at our Head Office in Liverpool, UK. You will be responsible for accepting, logging, and responding to IT support requests from across the AHK group. You will also be responsible About the company More ❯