26 to 50 of 56 Senior Support Engineer Jobs in the UK

eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! Job Description Your Impact Provide designated technical support to customers as outlined by the statement of work and industry best practices Respond to user-reported issues in adherence to established Service Level Agreements Triage customer reported issues and … Experience with scripting including Python, JSON, YAML, and Bash - plus 3-5 years of relevant experience with strong communication and customer service skills Additional Information The Team Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. … in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry. Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse More ❯

eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! Job Description Your Impact Provide designated technical support to customers as outlined by the statement of work and industry best practices Respond to user-reported issues in adherence to established Service Level Agreements Triage customer reported issues and … Experience with scripting including Python, JSON, YAML, and Bash - plus 3-5 years of relevant experience with strong communication and customer service skills Additional Information The Team Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. … in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry. Our Commitment We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse More ❯

Senior Technical Support Engineer, Executive Support Reigate, England, United Kingdom, RH2 Senior Technical Support Engineer, Executive Support Reigate, England, United Kingdom Full time Description We are seeking a highly skilled and dedicated Senior Technical Support Engineer to join our Executive Support Team. This role is pivotal in ensuring … seamless technology experiences for our executives, from onboarding to daily interactions with technology. The ideal candidate will take full accountability for the end-to-end technology support process, including proactive monitoring of endpoint analytics to prevent any potential impact. At WTW, we trust you to know your work and the people, tools and environment you need to be successful. … for executives, ensuring a smooth and efficient integration with all necessary technology. This includes setting up devices, configuring software, and providing training on the use of technology tools. Technical Support: Provide comprehensive technical support for executives, addressing any issues that arise in their daily use of technology. This involves troubleshooting hardware and software problems, resolving network connectivity issues More ❯

Project role: Senior support engineer - it operations Skills: L3) Secondary Skills: IT Operations No. of positions: 1 About HCLTech HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major … to all our stakeholders in the long term. We have committed to achieving net zero by 2040. To learn more about how we can supercharge progress for you, visit Senior Support Engineer Job Summary The Senior Support Engineer plays a critical role in maintaining customer satisfaction by effectively resolving client tickets in a timely … cost-efficient, and high-quality manner. This position is integral to ensuring smooth product operations and enhancing the capabilities of the support team through knowledge sharing and continuous improvement. Key Responsibilities 1. Troubleshoot And Resolve Client Tickets Through Detailed Analysis And Application Of Product Support Techniques, Ensuring Adherence To Defined Service Level Agreements. 2. Develop And Deliver Training More ❯

Build the future of the AI Data Cloud. Join the Snowflake team. Snowflake Support is committed to providing high-quality resolutions to help deliver data-driven business insights and results. We are a team of subject matter experts collectively working toward our customers' success. We form partnerships with customers by listening, learning, and building connections. Snowflake's values are … class Support. Putting customers first, acting with integrity, owning initiative and accountability, and getting it done are Snowflake core values and are reflected in everything we do. Snowflake's Support team is expanding! We are looking for a Senior Cloud Support Engineer who likes working with data and solving a wide variety of issues utilizing their … technical experience having worked on a variety of operating systems, database technologies, big data, data integration, connectors, and networking. As a Senior Cloud Support Engineer , your role is to delight our customers with your passion and knowledge of Snowflake Data Warehouse. Customers will look to you for technical guidance and expert advice with regard to their effective More ❯

participate in technical discussions with multi–functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed … often, in high pressure situations). Your Impact Provide post sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web Remote support, deployment and knowledge transfer Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner Use fault isolation and root cause analysis … skills to diagnose and tackle complicated technical issues Work to reproduce customer issues and qualify critical issues Publish Technical Support Bulletins and other user documentation in the Knowledge Base Build a positive customer experience by working closely with Development, Sales, Quality Assurance, and Marketing Responsible for reviewing user documentation for training materials, technical marketing collateral, manuals, problem solving guides More ❯

Senior Support Data Engineer Contract: Full-time, Permanent Salary: Up to £60,000 + Benefits + Bonus Location: Remote (2 days per month in Nottingham) About the Role My client is on the lookout for a talented Senior Data Engineer (Support) to join their growing team. You’ll be working closely with clients to … provide top-notch support after deployment, making sure their data platforms run smoothly and efficiently. Plus, you’ll help improve how the team works and find smarter ways to do things. What You’ll Be Doing Taking full ownership of client support post-deployment — keeping systems performing well and clients happy. Leading technical investigations to solve tricky data … quickly and effectively. Working with the internal teams to make sure we deliver excellent service every time. Spotting chances to streamline processes and create reusable solutions. Helping to improve support frameworks and the way the team operates. What You’ll Need Technical Skills: Hands-on experience with Azure Data Platforms — think Data Lake, SQL DB/Warehouse, and Synapse. More ❯

choice and control for subscribers. The world's largest content providers, including Amazon, Google, and Microsoft trust Bango technology to reach subscribers everywhere. Bango, where people subscribe. Role The Senior Support Engineer will provide expert level technical product and platform support to all Bango Partners and assist our First Line team with escalations. You will be … of a specific customer-focused Squad and will be expected to be the subject matter expert for a particular Bango partner. Responsibilities Provide expert level technical product and platform support to all Bango Partners and assist our First Line team with escalations. Act as a mentor to the First Line team by providing feedback on ticket updates and helping … implementation of working tools, workaround processes, and automations for effective management of the Bango environment. Work closely across functions (including Engineering, Delivery, Finance, and other Bango teams) to seek support when needed, ensuring priorities are aligned and SLAs are met. Document and implement internal change requests within the operations team including full test plans. Keep stakeholders updated regarding any More ❯

and perform overtime as required to meet the business needs. Interview date: To be confirmed Post number: 203094 (For office use only: H) The role Reporting to the Application Support Team Leader, the Senior Application Support Engineer will be responsible for leading the technical support, development, and maintenance of all Spatial Solutions within Natural Resources … s Target Operating Model to ensure a high-quality, customer-focused service. The postholder will also act as the Technical Lead for all GIS applications. As an organisation we support flexible working. You will be contracted to the nearest NRW office to your home and a suitable hybrid working pattern will be agreed on appointment. Any regular face to … health and availability of applications and systems in line with DDaT governance. Ensure that incidents and service requests are resolved within the agreed service level agreements. Work with Application support Team Leader to implement the Application Support Team workplan Work with other Senior Engineers to resolve issues and improve live systems. Be the escalation for technical issues More ❯

believe in the power of technology and people, and we help everyone here to succeed. At TXP, you can multiply your potential. We are seeking a dynamic and experienced Senior Application Support Engineer to support our clients. The ideal candidate will have an outstanding ability to troubleshoot system problems, root cause analysis and provide insight in … system improvements and can deliver solutions based on their findings. Key Responsibilities To ensure Incident SLAs are met by the support team by prioritisation of own (and teams) workload according to incident priority and SLAs. Handle complex and difficult incidents that are passed on from the support team. Handling urgent priority tickets and come up with solutions to … resolve the incidents and handle P1 incident resolution communications with stakeholders Mentoring/training and reviewing solutions to incidents/RCA work done by other support team members, To stand-in on behalf of Support team lead to represent support team in Service Transition, CAB meetings etc., Produce problem identification, RCA and Remediation/Solution options documents More ❯

Senior Advanced Support Engineer(Office Based) United Kingdom - Southampton At NICE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity … the UK and US justice systems by facilitating digital evidence management and sharing in a cloud service. So, what's the role all about? We are looking for a Senior Advanced Support Engineer to work with an innovative product launching in an area new to cloud services. The primary focus will be providing expert insight and analysis … of complex support and integration issues, escalated by our regional T2/3 support teams. This role will be required to deliver scripts, tooling, documentation, knowledge articles and guidance to the regional teams to reduce the ongoing effort required to support our products. How will you make an impact? Develop subject matter expertise in our core technologies More ❯

and makes the most of IT investment, driving focus through four lines of business: Managed Services, Software, Hardware and Broadband Visit us here to find out more: The IT Support Engineer function has an important role to play in helping teachers to teach and learners to learn. As one of a team of IT Support Engineers your … role will be to provide a first-class level of support to education users. Working to ITIL best practices you will strive to work collaboratively with the service desk to meet contractual SLA targets, escalating where appropriate but always ensuring that the customer is kept up to date. The role will suit someone who enjoys solving IT problems through … IT. Your key responsibilities: To be the customer face of RM, ensuring our customers receive great service. To assist the service desk with the delivery of the IT managed support service. Provide school-based users with technical assistance and report service issues in accordance with theservice desk policies. Experience Our ideal candidate would demonstrate the following behaviours. Excellent Customer More ❯

Suade's success is built on grit, determination, and our proven ability to develop cutting edge technology to create the next generation of RegTech. The customer support specialist is key on continuing providing a world-class customer service. You will use your experience working in the SaaS environment and you will closely work with our account managers and delivery … is delighted to be an equal opportunity employer. We have a diverse team with great values. All qualified applicants will receive consideration for employment without bias. Job Summary: The Support Engineer will be responsible for providing high-quality technical support as well as Product support to our clients and internal teams. The ideal candidate will have … be the first point of contact for all issues and will work closely with our engineering and product teams to ensure customer satisfaction. Responsibilities As part of the Customer Support Team, you will be an integral part of the client post-sale experience and you will: Be the first line of contact with our clients, solving their information queries More ❯

Senior Broadcast Engineer – Specialist Support Bracknell | Hybrid Are you passionate about broadcast technology and thrive on solving complex, high-impact technical problems? ICP Search is proud to be partnering with a cutting-edge broadcast technology company that’s at the forefront of IP and cloud transformation for some of the world’s most iconic broadcasters and streaming … powers live video delivery for tier-one names including global networks, sports platforms, and OTT providers. As they continue to expand their global footprint, they’re now seeking a Senior Broadcast Engineer – Specialist Support to join their highly regarded technical team. You’ll play a mission-critical role in supporting systems relied upon by industry giants—ensuring … uptime, troubleshooting complex workflows, and helping clients get the very best from cutting-edge broadcast infrastructure. What You’ll Do: Act as first responder for support activities via Helpdesk, Slack, Teams, and phone. Triage, investigate, replicate, and resolve complex technical issues for global broadcasters. Lead live investigations and collaborate directly with customers to ensure seamless operations. Maintain and manage More ❯

Senior PLM Support Engineer page is loaded Senior PLM Support Engineer Presenta candidatura locations GB - Luton - Cap. Green 300 time type Full time posted on Offerta pubblicata più di 30 giorni fa job requisition id R Job Description: The opportunity: We have a new and exciting opportunity for an experienced and team oriented skilled … the role is its flexibility, as we expect a need to be in our Basildon office just 2-3 times a week. What you'll do as a PLM Support Engineer: Provide administration support which includes project setup, user creation, role assignment and access controls, interfacing with ICT as required. Provide specialist frontline problem solving, advice and … guidance to Teamcenter users. Provide user support via PLM help desk providing solutions to incidents raised. Maintain the help desk database to ensure accurate recording of incidents. Investigate PLM problems in a structured logical approach providing recommendations and outcomes in an effective manner. Provide expert knowledge and contribute to the definition, deployment and testing of new PLM functionality and More ❯

The Senior Production Support Engineer role in our European team is at the centre of the customer experience for Marqeta. We strive to provide the highest quality support and service to our valued customers. You will play a critical role in managing the technical needs of Marqeta customers. We work Flexible First . This role can … You'll Have Configure environments and controls. Troubleshoot collaboratively as customers integrate with our platform, guiding them through technical documentation and assessing root causes for errors. Provide high-quality support to our customers. Become a Marqeta product expert. Assist in monitoring production transaction volume, functionality, capacity, and performance. Assist in responding to alerts, data, and trends that have a … customer impact. Coordinate and execute internal projects to better improve the support process. Be proactive in monitoring, optimising issuer resolution, and implementing corrective action planning. Interact with Product, Engineering, and Technical Operational teams to provide feedback on production support-related issues and improvements. Provide on-call support for rotations and escalations. Advise onboarding customers on a technical More ❯

Senior Snowflake Matillion Support Engineer Cirencester, United Kingdom CTO-r149 Posted on: 06/06/2025 - Application Deadline: 04/07/2025 Are you ready tochart your own career path? At SJP we need talented individuals like yourselfto support our evolving culture. If you're seeking an employer that ispassionate about excellence, innovation and … autonomy, SJP could be the placefor you. At a glance: Location: Cirencester Office Workplace Type: Hybrid Employment Type: Permanent Seniority: Mid-Senior Level The role As a Senior Support Engineer for our Data Platform, Snowflake and Matillion, you will be a key part of the St. James's Place infrastructure team. You'll be working to … support the technology and processes used to deliver and support the SJP Data Platform technologies, specialising in Snowflake, Matillion or a combination. You will be responsible for ensuring the platform is maintained in line with provider recommendations to ensure a highly resilient service is available to our community. Resolving incidents, proactive monitoring and associated actions to deliver such More ❯

And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what's the role all about? The Senior Technical Support Engineer will be dedicated to a high-priority customer, providing expert guidance and support to their end users on the efficient and effective use … of their Workforce Management (WFM) software solution. This role is crucial in helping the customer achieve their business objectives. Additionally, the Senior Technical Support Engineer will collaborate with various teams at NICE to ensure the overall health and performance of the cloud-based WFM solution. How will you make an impact? Work with various NICE departments (Support … for end-to-end resolution of issues Maintain high customer satisfaction throughout the entire problem resolution process, through frequent customer updates Conduct thorough and detailed troubleshooting to provide quality support to the client, and minimize escalations Participate in knowledge transfer activities as required Work in accordance with NICE support process, procedures, contractual SLA's Document all interactions related More ❯

to improve our society. We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone. We are hiring for a Senior Platform Engineer to join Made Tech's Managed Service. You will be a part of Made Tech's client facing consultancy team, acting as a point of contact … of expertise. You will have the opportunity to influence our clients' solutions, and help to continuously improve services used daily by members of the public. Your role As a Senior Platform Support Engineer at Made Tech you will work collaboratively within Managed Service teams onboarding new services without disruption, deliver enhancements, provide ongoing maintenance and support services, as well as continuously improving both digital services and service operations using DevSecOps practices and data-driven user analytics. As a senior member of the team you will have the opportunity to leverage your experience to coach and develop more junior team members, as well as drive improvement across the service line. Operating within a managed service More ❯

Senior Azure 3rd Line Support Engineer - Azure - Inside IR35 - London (Onsite 4 days a week) Opportunity Join a leading solution provider in London, working onsite for one of their biggest clients. We require a Senior Azure Support Engineer to assist with all 3rd Line escalations and project work. You will be responsible for the … maintenance and support of the company's Azure infrastructure. Responsibilities: Assist with the maintenance and support of the Azure platform. Support a large application migration program into various power platforms. Ensure access to applications within the cloud platform. Requirements: Azure certifications (preferred). Experience in support and project work. You will be required onsite More ❯

of a diverse, ambitious team that celebrates creativity and collaboration. Ready to make your mark? Join us and be part of something bigger. JOB PROFILE DESCRIPTION As an EDM Senior Support Engineer in Kainos , you'll work to help us deliver high-quality technical support to external customers. In this role, you'll act as a … bridge between support and product engineering - diagnosing complex issues, building internal tools, and driving service improvements. You'll have the opportunity to take ownership of problems, contribute to system reliability, and mentor more junior team members. This is a hands-on technical role for someone who thrives in a fast-paced environment, enjoys solving real-world problems, and values … collaboration and continuous improvement. Your key responsibilities will also include: Own the investigation and resolution of high-impact technical issues across EDM, working closely with engineering and customer-facing support consultants. Analyse root causes and propose long-term solutions to recurring technical problems. Act as a technical escalation point for complex support cases, guiding junior team members and More ❯

Join the Production Software Business Unit (PS BU) to deliver high-quality reactive and proactive support for Hexagon's Mould & Die product suite across global Manufacturing Intelligence (MI) regions. Collaborate closely with the Global Senior Support Manager to build strong relationships with regional teams, support colleagues, and key stakeholders, ensuring effective issue resolution and continuous improvement … in service delivery. Job Responsibilities • Provide reactive support services such as second level support to the regional teams and partner network • Through provision of proactive services, help Hexagon MI regions improve the level of support provided to their end users and be more efficient in their operation. Second Level Support: • Manage complex customer issues that are … and partners • Investigate potential bug fixes and enhancements and, where applicable, liaise with Product Management and Development teams to document and log appropriate requests for software development. • Provide direct support of established resellers who require high levels of support. Pre-sales: • Generate pre-sale collateral that can assist the regions in their technical sales activities; thus, improving standards and More ❯

make this possible at GitLab by running our operations on our product and staying aligned with our values. Learn more about Life at GitLab. An overview of this role Support Engineering at GitLab isn't just a title - you will be embedded within the Engineering department and will truly operate in an environment where Support and Engineering meet. … fix a customer issue. That's not all though - you'd equally be invited to contribute to the source code, improve our documentation, and help build out more efficient support processes in our issue tracker. We want to live in a world where everyone can contribute, and as a member of the support team, there are no barriers … to using your skills to improve the experience of our users and customers. What you'll do Initially Support a mix of Self-managed and (SaaS) customers and resolve their issues via Zendesk tickets, merge requests, email and video conferencing. Transition to working with assigned accounts, becoming familiar with their environments and business to provide an enhanced support More ❯

Senior Product Support Engineer (m/f/) Senior Product Support Engineer (m/f/) Location: GBR, West Lancashire, Skelmersdale Type: Full time Posted on: Yesterday Job Requisition ID: R 3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. More ❯

London, United Kingdom Posted on 11/05/2024 Are you an experienced engineer with a passion for live operations? Join a multinational company as a Senior Support Engineer for a live operation at a streaming service! In this role, you'll be at the forefront of delivering exceptional live events, ensuring seamless video delivery … and monitoring across platforms. This opportunity allows you to collaborate with top-notch teams while making a direct impact on a global audience. What You'll Do: As a Senior Support Engineer, you will be responsible for overseeing the operation and monitoring of live events. Your expertise will ensure that video signals are effectively managed from venues … to customer devices, providing an exceptional viewing experience. Key Responsibilities: Deliver high-quality live sports and music events worldwide. Collaborate with peers to address critical support issues, balancing immediate fixes with root-cause analysis. Lead technical projects, coordinating support to resolve challenges and meet milestones. Apply deep technical expertise to innovate and simplify processes. Set and maintain high More ❯