26 to 50 of 114 Service Catalogue Jobs in the UK

seeking an experienced and service-focused IT Service Delivery Manager to lead the delivery, performance, and continual improvement of high-quality IT services. This is an exciting opportunity to work with stakeholders, technology teams, and external partners to ensure reliable, efficient, and customer-focused IT service delivery across the organisation. Main Responsibilities for IT Service Delivery Manager Roles Manage the end-to-end delivery of IT services in line with agreed service level agreements and business requirements Build strong relationships with internal stakeholders, users, suppliers, and technology service ...

experienced ServiceNow Telecom Architect. You'll design end-to-end OSS solutions across the ServiceNow telecom suite as part of a large-scale service operations transformation. What you'll be doing Designing end-to-end OSS architecture across TSOM (Telecom Service Order Management), TNI (Telecom Network … order decomposition and fulfilment workflows across multiple domains Building logical and physical network inventory models, synchronised with network discovery systems Defining service catalogue, service inventory and service topology models, including service impact analysis and root cause capabilities Designing API-led integrations ...

strength of our network enables the flow of trade vital to everyday life. For more information visit www.logicor.eu. Role Overview The Service Delivery Manager owns the enterprise service management framework for the whole of Business Technology. The role is deliberately platform-agnostic: it sets the standard … full ITIL‐based ITSM framework (incident, problem, change, request, knowledge, CMDB, etc.) within 6 months. Define and publish the enterprise service catalogue, SLAs, OLAs, and KPIs aligned with business needs. Drive a shift from reactive IT support to proactive, metric‐driven service management. Implement continuous ...

groups, and neurodivergent candidates. We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive, accessible environment for everyone. Service Desk Ops Manager Location: London (onsite 5 days per week) Due to the nature of the work and the customers we support, the successful … Management activities to reduce repeat incidents. Ensure effective Change Enablement awareness within the team to minimise change-related incidents. Govern the Service Catalogue, ensuring offerings are current, clearly defined, and aligned to business needs. Ensure compliance with Information Security Management policies and data protection regulations (e.g., GDPR ...

Financial Ombudsman Service is seeking a Configuration and Catalogue Analyst in London. This hybrid role focuses on maintaining the CMDB and Service Catalogue with governance aligned to ITIL best practices. You will work with technical teams to enhance service information and support … audits, reporting, and service improvement. You will contribute to the maturity of ITSM processes, support self-service improvements, and collaborate with stakeholders to ensure accurate configuration data and #J-18808-Ljbffr ...

Boston Consulting Group seeks a Global IT Service Catalogue Process Owner within Tech@BCG to design, govern, and improve the IT Service Catalogue. You will set standards for catalog structure, pricing, and requests, and ensure catalogue accuracy across towers and regions. You will drive … self-service strategy, define KPIs/OKRs for catalogue health, and coach a network of owners and practitioners to maintain consistency and adoption. #J-18808-Ljbffr ...

Financial Ombudsman Service in London is seeking a Configuration and Catalogue Analyst to maintain the CMDB and Service Catalogue, working in a hybrid setup with four in-office days per fortnight. The role supports ITIL-aligned governance, audits, and reporting to drive risk management … service improvements. You’ll collaborate with technical teams and stakeholders to improve the self-service portal and IT services while upholding data accuracy and governance. #J-18808-Ljbffr ...

portfolio. Methods was acquired by the Alten Group in early 2022. Role Description Candidates must have a strong track record of performing a Service Design and Introduction role, ideally with a proven knowledge and understanding of how these align withITILprocesses. Responsible for the planning and coordination of resources … responsibilities match their contractual commitments Provides coordination between projects, suppliers, Service Operations, and live services teams Updates to the Service Catalogue to ensure it is maintained, contains accurate information on all operational services and those being prepared to be run operationally Ensuring that the service ...

well established MSP Client is urgently recruiting for an IT Service Delivery Manager to develop and maintain strong, collaborative relationships with assigned enterprise Clients, acting as a trusted advisor and primary point of contact. The chosen Candidate will identify changes to the customer environment and technology trends that … service level requirements (SLR) documents. Assisting with the production and maintenance of an accurate service portfolio, service catalogue, application portfolio and the corresponding maintenance procedures, ensuring that targets agreed within underpinning contracts are aligned with SLA and SLR targets. Ensuring that service ...

well established MSP Client is urgently recruiting for an IT Service Delivery Manager to develop and maintain strong, collaborative relationships with assigned enterprise Clients, acting as a trusted advisor and primary point of contact. The chosen Candidate will identify changes to the customer environment and technology trends that … service level requirements (SLR) documents. Assisting with the production and maintenance of an accurate service portfolio, service catalogue, application portfolio and the corresponding maintenance procedures, ensuring that targets agreed within underpinning contracts are aligned with SLA and SLR targets. Ensuring that service ...

sooner!You will work withYou will be part of a global team focused on supporting the bp EV business in its IT Service Management (ITSM) responsibilities. You will be collaborating with stakeholders across technology, finance, operations and regional business to drive resolution to incidents and ensure the design … artefacts and outputs.Visualise and breakdown complex services and processes, balancing competing views to publish up-to-date and accessible service catalogue in alignment with Technology Support service offeringsOwn the service configuration management framework and oversee new or changing configurationConduct periodic reviews of service ...

Item (CI) relationships and governance Ensure asset, procurement and lifecycle data are appropriately integrated Validate and optimise Incident, Request, Change and Service Catalogue processes Review existing workflows and identify operational inefficiencies Assess integration requirements, APIs and third-party tooling Provide architectural assurance and design governance throughout delivery … ITSM best practices Experience implementing and optimising: o Incident Management o Service Request Fulfilment o Change Management o Service Catalogue Management Strong experience reviewing and optimising enterprise workflows Knowledge of API-led integrations and third-party platform integration Experience providing design assurance, governance and architectural ...

Item (CI) relationships and governance * Ensure asset, procurement and lifecycle data are appropriately integrated * Validate and optimise Incident, Request, Change and Service Catalogue processes * Review existing workflows and identify operational inefficiencies * Assess integration requirements, APIs and third-party tooling * Provide architectural assurance and design governance throughout delivery … ITSM best practices * Experience implementing and optimising: o Incident Management o Service Request Fulfilment o Change Management o Service Catalogue Management * Strong experience reviewing and optimising enterprise workflows * Knowledge of API-led integrations and third-party platform integration * Experience providing design assurance, governance and architectural ...

sooner! You will work with You will be part of a global team focused on supporting the bp EV business in its IT Service Management (ITSM) responsibilities. You will be collaborating with stakeholders across technology, finance, operations and regional business to drive resolution to incidents and ensure … artefacts and outputs. Visualise and breakdown complex services and processes, balancing competing views to publish up-to-date and accessible service catalogue in alignment with Technology Support service offerings Own the service configuration management framework and oversee new or changing configuration Conduct periodic ...

solutions * Troubleshoot and resolve platform configuration issues * Execute testing, validation and remediation activities * Support the delivery of Incident, Request, Change and Service Catalogue capabilities * Produce and maintain technical documentation * Collaborate closely with architects, stakeholders and project teams to ensure successful delivery Required Experience * Strong hands-on experience … Management capabilities * Enhanced CMDB and Asset Management functionality * Improved workflows and automations * Seamless platform integrations * Optimised Incident, Request, Change and Service Catalogue processes * Technical documentation and knowledge transfer * Resolution of outstanding implementation activities Ideal Background This role would suit a Jira Developer, Jira Engineer, JSM Consultant ...

solutions * Troubleshoot and resolve platform configuration issues * Execute testing, validation and remediation activities * Support the delivery of Incident, Request, Change and Service Catalogue capabilities * Produce and maintain technical documentation * Collaborate closely with architects, stakeholders and project teams to ensure successful delivery Required Experience * Strong hands-on experience … Management capabilities * Enhanced CMDB and Asset Management functionality * Improved workflows and automations * Seamless platform integrations * Optimised Incident, Request, Change and Service Catalogue processes * Technical documentation and knowledge transfer * Resolution of outstanding implementation activities Ideal Background This role would suit a Jira Developer, Jira Engineer, JSM Consultant ...

engineer who builds through code and automates by default. Your experience might centre on infrastructure as code, deployment pipelines, automation, platform tooling or service integrations. What matters is that you have built reliable, repeatable capabilities that engineering teams use to deliver and operate software. Your background … them. Implement, configure, and maintain the IFS Internal Developer Platform (IDP) end-to-end Build self-service workflows, service catalogue entries, scaffolders, and golden path templates Integrate IDP tooling with Kairos (application framework) and Nexus (infrastructure and deployment) Build and maintain CI/CD integration ...

maintain, upgrade, retire, archive) Handle apps change/upgrade/release management Maintain apps (including SAP) build/support documentation (including Service Catalogue), drawing on outsourced providers Provide Master Data Management Handle major incident response (Apps, including SAP) Manage outsourced Apps support contract performance/resources, directing … core SAP principles around change and release management Ability to develop and maintain procedural, technical and architectural documentation and maintain a Service Catalogue Knowledge of software licensing models and consumption analysis Commercial skills to manage scope, specification and cost relating to applications Ability to interface with audit ...

maintain, upgrade, retire, archive) Handle apps change/upgrade/release management Maintain apps (including SAP) build/support documentation (including Service Catalogue), drawing on outsourced providers Provide Master Data Management Handle major incident response (Apps, including SAP) Manage outsourced Apps support contract performance/resources, directing … core SAP principles around change and release management Ability to develop and maintain procedural, technical and architectural documentation and maintain a Service Catalogue Knowledge of software licensing models and consumption analysis Commercial skills to manage scope, specification and cost relating to applications Ability to interface with audit ...

optimising and governing enterprise-level ServiceNow solutions within a complex international financial services environment. This role requires strong expertise in ServiceNow architecture, IT Service Management (ITSM), IT Operations Management (ITOM), CMDB/CSDM, enterprise integrations and technical governance. Working closely with business stakeholders, Product Owners, enterprise architects … security, maintainability, performance and upgradeability. IT Service Management (ITSM) Provide architecture guidance across Incident, Problem, Change, Request, Knowledge and Service Catalogue Management. Design and optimise ITSM processes and workflows. Improve service delivery through automation and standardisation. Ensure alignment with ITIL principles and enterprise ...

Project & Service Delivery Manager Location:Kingston, Surrey - hybrid Salary:£70,000 plus benefits Project Manager and Service Delivery A well established, tech business based in Kingston, Surrey are looking for a proactive, organised and delivery-focusedIT Project & Service Delivery Managerto join their Technology Team. … incident reviews, root cause follow-up and remediation tracking through to completion. Contribute to the development and improvement of the technology service catalogue and associated service management processes. Help strengthen operational resilience, transparency, accountability and predictability across the Technology function. Continuous Improvement Identify and implement ...

Service Management Consultant Location: London/Manchester Salary: Competitive salary and package dependent on experience Career Level: Specialist or Associate Manager Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across … provide guidance on how to design and develop service management as a strategic asset Design of a Service Catalogue to enable IT to communicate effectively with the Business Consult on, Design, and Lead ITSM and SIAM frameworks working closely with tooling Architects Process design, workflow ...

Infrastructure Project Manager - £70,000 - Kingston, Surrey - Hybrid Prince 2 - Project Manager - Service Delivery - Agile A well established, tech business based in Kingston, Surrey are looking for a proactive, organised and delivery-focusedIT Project Manager & Service Delivery Managerto join their Technology Team. This is a broad … incident reviews, root cause follow-up and remediation tracking through to completion. Contribute to the development and improvement of the technology service catalogue and associated service management processes. Help strengthen operational resilience, transparency, accountability and predictability across the Technology function. Continuous Improvement Identify and implement ...

Help Desk Manager Leeds £40,000-£45,000+Benefits My client is a Managed Service Provider. They provide IT support services and consultancy to clients across the North of England . The Role: The Help Desk Manager is responsible for managing the activities and responsibilities of the service … specific knowledge of the customer and how IT relates to their business strategy and goals Develop in-depth knowledge of the service catalogue and how it relates to customer's needs Involvement in the design and building of new services Conduct performance evaluations and mentor those with ...

will work closely with stakeholders across IT and the wider business to design, develop, configure, and maintain solutions that support operational excellence, service management, strategic portfolio management, and platform governance. The role will be responsible for developing and supporting solutions across the ServiceNow platform, with particular focus … with ServiceNow best practices and development standards. · Design, configure, and enhance capabilities within ITSM, including Incident, Problem, Change, · Request, Knowledge, and Service Catalogue processes. · Support the implementation and ongoing maturity of CSDM, ensuring alignment between services, applications, infrastructure, and business capabilities. · Develop and optimise ITOM solutions, including ...