26 to 44 of 44 Service Catalogue Jobs in the UK

To apply direct for this role please visit Civil Service Jobs and quote ref no. HMRC Security are part of HMRCs Chief Digital Information office (CDIO) and support HMRC to assess business and reputational risks in one of the largest IT estates in Europe.? Cyber Security Technical Services (CSTS) are integral part of HMRC Security. We are responsible … of cyber risks for the business and influence appropriate decisions in keeping with the HMRC risk appetite. Lead on the delivery of cyber services from our service catalogue, while supporting our Secure By Design security lifecycle. Act as initial escalation point to deal with incidents and problem management ensuring problems get resolved and issues are addressed at … achieve the highest performance standards. Applied knowledge of security architectures, operating systems & networking architectures, technologies & the OSI Model. Strong working knowledge of Cloud Security & Risk applied to all service models. Deep knowledge of multiple security domains and disciplines including Cyber, Physical, Personnel, Process, Policy, Privacy, Law & GDPR. Working knowledge of appropriate ISO standards including More ❯

the Bank's operational resilience and continuity arrangements. Key Responsibilities will include: Conducting and maintaining detailed mapping of business processes, people, and third parties. Maintaining the service catalogue and associated mapping. Developing a strong understanding of the business systems, assets and processes. Conducting analysis of mapping to identify vulnerabilities, issues, and/or dependencies with systems/… days holiday (plus take your public holiday allowance whenever works best for you) An extra day's holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance More ❯

Lead the centralisation, documentation, and continuous improvement of a unified controls inventory, including clear assignment of control ownership and alignment of roles and responsibilities. Maintain the service catalogue and ensure organizational alignment across business units and technology teams. Develop and deliver consolidated reports on agreed security metrics, such as training completion rates and awareness initiatives. Coordinate the More ❯

Lead the centralisation, documentation, and continuous improvement of a unified controls inventory, including clear assignment of control ownership and alignment of roles and responsibilities. Maintain the service catalogue and ensure organizational alignment across business units and technology teams. Develop and deliver consolidated reports on agreed security metrics, such as training completion rates and awareness initiatives. Coordinate the More ❯

Job summary Our Service Operations Team are looking for an ICT Service Operations Centre (SOC) Engineer to join their team. The successful candidate will be a passionate and dedicated individual who will be responsible for ensuring that we deliver a prompt, efficient and positive ICT service delivery experience for every one of our customers. … a logical approach to diagnosing and resolving technical faults on supported equipment throughout the organisation. Main duties of the job The post holder will work with the ICT Service Operations Team Leader to deliver an integrated ICT support service within the agreed Service Level Agreements (SLAs). The post holder must have the ability … ensuring the Waste Electrical and Electronic Equipment (WEEE) regulations are adhered to and confidential data is secure prior to disposal. Assist to develop and maintain supporting documentation for service management as defined in the Service Catalogue. Provide advice/guidance where relevant to ICT security and observe all ICT security procedures in the performance of your More ❯

senior executives. Participate and lead in the negotiation and closing of deals. Provide leadership around Value management and Value realization. Maintain an operating knowledge of Alida's product & service catalog and can relate them to solving customers' business problems. Internal Collaboration & Coordination: Act as the central coordinator across geographies, ensuring a cohesive account strategy and unified engagement model. More ❯

The Service Delivery Manager (SDM) will be responsible for ensuring the effective and efficient delivery of operational services to internal departments, stakeholders, and users. This role is pivotal in managing the performance, quality, and improvement of service delivery across key functions, in line with agreed SLAs, KPIs, and the strategic objectives of customer accounts. Are you … an experienced leader in service operations with a passion for excellence and customer satisfaction? We're seeking a Service Delivery Manager to oversee the end-to-end delivery of services across our key departments — ensuring consistently high performance and a first-class user experience. Key Responsibilities: Drive the full lifecycle of service delivery, ensuring … alignment with service standards, regulations, and user needs. Manage and maintain our ITSM platform — from incident and request logging to resolution and closure. Take ownership of the IMACD process and maintain an accurate customer asset inventory. Develop and report on SLAs and KPIs, ensuring accountability and transparency across teams. Lead incident, problem, change, and request management to ensure More ❯

The Service Delivery Manager (SDM) will be responsible for ensuring the effective and efficient delivery of operational services to internal departments, stakeholders, and users. This role is pivotal in managing the performance, quality, and improvement of service delivery across key functions, in line with agreed SLAs, KPIs, and the strategic objectives of customer accounts. Are you … an experienced leader in service operations with a passion for excellence and customer satisfaction? We're seeking a Service Delivery Manager to oversee the end-to-end delivery of services across our key departments ensuring consistently high performance and a first-class user experience. Key Responsibilities: Drive the full lifecycle of service delivery, ensuring … alignment with service standards, regulations, and user needs. Manage and maintain our ITSM platform from incident and request logging to resolution and closure. Take ownership of the IMACD process and maintain an accurate customer asset inventory. Develop and report on SLAs and KPIs, ensuring accountability and transparency across teams. Lead incident, problem, change, and request management to ensure More ❯

a hands-on and strategic role: you'll guide teams, engage directly with clients, lead critical projects, respond to escalations, and help evolve the company's Microsoft-focused service offerings. Your work will play a key role in ensuring scalable, secure, and efficient technology outcomes for our clients and internal teams. This role combines deep technical expertise with … a strong service outcome mindset. You'll work hands-on with Azure, M365 & Hardware technologies, engaging in pre-sales efforts, supporting customer success, and contributing to the continual improvement of our Azure managed service portfolio. Your success in this position will directly impact our clients' cloud journeys and our ability to deliver high-quality, efficient, and … future-proof solutions. Key Responsibilities Technical Strategy & Architecture Define and oversee cloud and desktop service architecture across Azure and M365 environments. Align client solutions with best practices for scalability, security, and cost-efficiency. Lead modernization efforts including cloud migrations, hybrid identity, and desktop transformation. Azure Cloud Services Leadership Monitor cloud environments using Azure Monitor, Log Analytics, and Advisor. More ❯

Hours - Monday to Friday, 37.5 hours per week Holiday – 23 days annual leave (excluding bank holidays) increasing by one day per each year of service (up to a maximum of 28 days) Location - Hybrid, Midlands/Greater London Area South/Home Counties About the CRM Manager role We are TC Group, the fastest-growing top 20 accountancy … firm in the UK. We’re business advisors and accountants, with over 30 years of experience we’ve honed our skills and developed our service offering to deliver a much wider range of bespoke support and advice to ambitious business owners and their businesses. We’re looking for a CRM Manager to join our Central systems team. Based … Create and maintain lists Create and maintain client take on forms Create and maintain workflows Creating and maintaining PDF, email, and SMS templates Creating and maintaining products and services catalogue Creating and maintaining Letter of Engagement templates Provide user training both 1-2-1 and in groups About you We are looking for candidates with the following core competencies More ❯

Job summary We are looking for a motivated ICT Trainee Service Operations Centre (SOC) Support Engineer to join our dynamic team at Innovate Healthcare Services. In this role, you'll be the friendly face and technical expert behind our ICT support services ensuring every user receives fast, effective, and positive assistance. If you enjoy working in a collaborative … environment and thrive on delivering great customer service, we would love to hear from you. Main duties of the job Working alongside the ICT Service Operations Team Leader, you'll help maintain high service standards and resolve technical issues across the Trust. Whether its troubleshooting hardware or supporting software users, your logical thinking and … we may close this vacancy earlier than the stated closing date if we receive a high number of applications. Job description Job responsibilities Provide first and second-line Service Operations Centre (SOC) and Acute support, including the analysis and diagnosis of complex hardware and software problems. Shadow experienced SOC Support Engineers. Install and configure IT hardware, software, and More ❯

escalation point for infrastructure incidents, leading root cause analysis and resolution. Own IT Disaster Recovery coordination, readiness, and documentation. Champion ITIL-based practices (incident, change, configuration) to improve service reliability. Manage outsourced infrastructure partners to ensure SLA adherence and service improvements. Ensure platforms comply with security, audit, and operational standards. Collaborate with cybersecurity teams to embed … Capex/Opex budgets through strategic planning and cost analysis. Support delivery of infrastructure elements for global/regional projects with risk and resource coordination. Maintain documentation and service catalogues for infrastructure services. Requirements: Proven leadership of multi-site infrastructure operations in cloud, network, and collaboration. Expert in Microsoft 365, Azure, enterprise networking, and infrastructure security. Skilled in More ❯

escalation point for infrastructure incidents, leading root cause analysis and resolution. * Own IT Disaster Recovery coordination, readiness, and documentation. * Champion ITIL-based practices (incident, change, configuration) to improve service reliability. * Manage outsourced infrastructure partners to ensure SLA adherence and service improvements. * Ensure platforms comply with security, audit, and operational standards. * Collaborate with cybersecurity teams to embed … Capex/Opex budgets through strategic planning and cost analysis. * Support delivery of infrastructure elements for global/regional projects with risk and resource coordination. * Maintain documentation and service catalogues for infrastructure services. Requirements: * Proven leadership of multi-site infrastructure operations in cloud, network, and collaboration. * Expert in Microsoft 365, Azure, enterprise networking, and infrastructure security. * Skilled in More ❯

escalation point for infrastructure incidents, leading root cause analysis and resolution.* Own IT Disaster Recovery coordination, readiness, and documentation.* Champion ITIL-based practices (incident, change, configuration) to improve service reliability.* Manage outsourced infrastructure partners to ensure SLA adherence and service improvements.* Ensure platforms comply with security, audit, and operational standards.* Collaborate with cybersecurity teams to embed … Capex/Opex budgets through strategic planning and cost analysis.* Support delivery of infrastructure elements for global/regional projects with risk and resource coordination.* Maintain documentation and service catalogues for infrastructure services. Requirements: * Proven leadership of multi-site infrastructure operations in cloud, network, and collaboration.* Expert in Microsoft 365, Azure, enterprise networking, and infrastructure security.* Skilled in More ❯

pm, Friday 9 am-5 pm) Company Overview: Established in 2006, FluidOne is an award-winning provider of Connected Cloud Solutions with a £110mturnover and focus on customer service, consistently achieving one of the highest Net Promoter Scores (NPS) in the industry, securing 84 for April 2025. Underlying its services is FluidOne's national fibre network, Platform One … fostering a high-performance and digitally enabled culture. Commercial Strategy:Develop and execute comprehensive commercial strategies that align with company objectives, including pricing, market positioning, and product/service offerings. AI-Driven Sales & Operations:Champion the adoption and integration of AI-driven tools and data analytics to enhance sales effectiveness, customer engagement, and decision-making processes. Business Development … ensuring seamless digital customer experiences. Client Engagement:Maintain and grow existing client accounts, ensuring high retention, low churn, and maximising upsell and cross-sell opportunities across the full service catalogue. Financial Performance:Support the group IT MD by taking responsibility for contribution to EBITDA for Sheffield (gross margin less direct labour), monitoring revenue, margin, and profitability of customers More ❯

Role : D365 Functional Consultant Location : UK Remote Type : Contract/FTE Roles and Responsibilities: · Evaluate and understand business processes and prepare detailed business requirements and process maps · Analyze client requirements and objectives to determine how software can best meet clients More ❯

setup, service catalog, workflow administration, reporting, and integrating modules like Incident Management, Problem Management, Change Management, Knowledge Management, Service Catalo More ❯

the partner network (using due diligence, financial analysis, as well as contracting principles and methodologies). Strong relationship management skills are essential, including procurement, negotiation, relationship management, and service portfolio skills. You will also work collaboratively with colleagues across the organization to create a more joined-up partner ecosystem. What youll do Development of a Professional Services International … efficient cost modelling and solution design to support internal presales functions. Building pricing and cost strategies that mitigate risk, aligns with billing and contractual obligations, and enables profitable service delivery. Produces and maintains clear frameworks and cost/pricing tools appropriate to global business, that take account of indexation, exchange rates, local laws. Owns and manages partner contracts … that manage risk, ensures legal compliance and protects Computacenter and customers. Ensures ongoing compliance against standards, policies, certifications and financial stability that ensures service quality, ethical business and ESG (Environmental, Social and Governance) standards are maintained. Partner Relationship Management Creates and maintains senior relationships with partners and potential partners, that ensures the partners operate in the interests of More ❯

Monday to Friday As an IT Infrastructure Engineer, you will be responsible for providing professional technical solutions and support for Information Technology Systems, adhering to our Department's Service Level Agreements and Service Catalogue. You will carry out maintenance, configuration, testing, implementation, and support of the IT server environment, including physical/virtual servers (VMWare) and … associated Storage Area Networks. Your role will also involve providing 2nd and 3rd line technical support to the Service Desk, ensuring that IT incidents are resolved within SLA and updating the Help Desk system accordingly. You'll implement IT solutions as defined by the Infrastructure Team Leader, ensuring alignment with agreed force projects. IT Infrastructure Engineer Requirements: BTEC More ❯