1 to 25 of 57 Service Desk Manager Jobs in the UK

/join with: The UK’s Utility sector is ever evolving and expanding to meet increasing customer requirements. At Ipsum it’s our vision to be the leading customer service focused provider of specialist utility and infrastructure solutions, operating on both public and private networks. To support our continued growth we are looking for an IT Service Desk … and varied experience to enable them to progress in their career. Investing in our people and enhancing our expertise and flexibility enables us to deliver the highest standard of service to our customers. We really value our people and so we like to look after them. If you work for us, you’ll enjoy a great range of employee … discounts on hundreds of retailers including supermarkets, mobile phone/broadband providers, gym memberships and more! Established local social committees with calendar of regular social events Life assurancecover Long service awards Opportunities to volunteer and make a difference via local community projects and initiatives Your new role As the IT Service Desk Manager, you will play More ❯

Social network you want to login/join with: Service Desk and Change Manager, Washington col-narrow-left Client: Tracker Location: Washington, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 2 Posted: 06.06.2025 Expiry Date: 21.07.2025 col-wide Job Description: We're a fast-growing SaaS company leading the way … embroidery and print businesses operate smarter, faster, and at scale. As we expand into the US and target mid-sized and larger clients, we’re investing in maturing our service management and customer success capabilities. We’re looking for a Service Desk and Change Manager to build our IT service operations, bringing ITIL best practice … to life in a fast-paced, customer-first environment. You'll oversee incident, problem, change, and knowledge management, while ensuring service delivery meets SLAs and supports our growth. Working closely with our Senior Manager – Service Delivery and Customer Success, you’ll help build scalable processes, drive continuous improvement, and support customers across UK and North American time More ❯

every year. We're at our brightest when we're all together. Our Club, our teams, our community. The Role: Reporting to the Head of Operational IT , the IT Service Desk Manager is responsible for ensuring first-class IT service delivery across the club, leading a team of IT Service Desk Engineers, and ensuring … that all technology services run reliably and efficiently. The successful candidate will be service-minded , focusing on delivering excellence to employees at all levels of the organization. They will be based at the Club's head office at Lilywhite House but will also support operations at the stadium, training ground, and other club facilities . This role requires a … strong leader with exceptional problem-solving, organizational, and stakeholder management skills , with a focus on continuous improvement, efficiency, and automation. About You: IT Service Desk & Support Lead and manage the IT Service Desk team , ensuring high-quality technical support and a strong service culture. Oversee incident management, problem management, and request fulfillment , ensuring all issues More ❯

Join to apply for the Service Desk Manager role at TieTalent 3 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. About At SRD Technology UK, we’re passionate about delivering cutting-edge IT solutions with a personal touch. As a forward-thinking Managed Service Provider … service. We support a wide range of clients across diverse sectors, helping them thrive in a rapidly evolving digital world. The Opportunity We’re seeking a dynamic and experienced Service Desk Manager to lead and continually evolve our high-performing service desk function. This is a critical leadership role where you will ensure exceptional service delivery, inspire a team of technical professionals, and help shape the future of client support operations. Key Responsibilities Lead, mentor, and manage a team of service desk analysts and engineers in a high-paced MSP environment. Maintain excellence in service delivery by ensuring SLAs and KPIs are consistently met or exceeded. Act as the key escalation More ❯

Social network you want to login/join with: We are looking for a London based Service Desk Manager to manage a team of support engineers to provide IT support to the business in our UK, Europe & IMEA offices. The role will provide strong leadership to the support team and will be responsible in making sure the … teams are providing a high level of service to the business. The role requires a good level of hands-on technical understanding to help mentor, inspire and develop the team within their roles and increase their capabilities whilst contributing to the overall service strategy. The role will report to the Group Head of ICT Service Delivery. We … are a key service provider to the business and deliver Internal ICT services to Brunswick colleagues across 27 offices around the world. Our ICT department is made up of several core teams, Service, Infrastructure, Applications and our Programme management office. Working in close collaboration with the ICT Security team, our Security team integrates seamlessly into our processes and More ❯

you through one of our partners. Click on "Show interest" to be redirected. RME Consultants are working with a fast-growing organisation in the Abingdon area to find a Service Desk Manager to join their team. Role: Service Desk Manager Working Hours: Monday - Friday, Full time office-based Contract: Permanent Location: Abingdon, Oxfordshire Main … Duties for the Service Desk Manager: Oversee Daily Operations: Manage the daily operations of the service desk to ensure efficiency in handling IT support requests and incidents. Manage Service Desk Team: Lead, mentor, and provide guidance to the service desk staff, ensuring high performance and professional development. Incident Management: Ensure timely … resolution of incidents and service requests by implementing effective ticketing systems and tracking solutions. Monitor Service Levels: Track and report on service-level agreements (SLAs) to ensure the team meets response and resolution time targets. Develop and Implement Policies: Create and enforce service desk policies, procedures, and standards to improve efficiency and customer satisfaction. Client More ❯

based on your skills and experience — talk with your recruiter to learn more. Base Pay Range Senior Consultant - IT & Tech, Charities/Housing/Not-for-Profit - Morgan Hunt Service Desk Manager Location: Oldbury, Birmingham Contract: 3-month contract Industry: Charity Rate: £300-£350 Inside IR35 or an FTC with £50,000 annual salary About the Role … Working for a National Charity. We are seeking an experienced IT Service Desk Manager to lead and improve a struggling IT Service Desk. You will ensure service levels are met, enhance customer satisfaction, and drive continuous improvement in line with ITILv4 best practices. As a proactive leader, you will manage a team of IT Support … Operatives, oversee ticket queues, and implement process efficiencies. Strong communication, problem-solving skills, and a customer-focused approach are essential. Key Responsibilities Oversee daily service desk operations, ensuring SLA and KPI compliance. Act as the primary escalation point for critical issues. Manage and rejuvenate the IT Service Desk team, driving performance and training. Conduct performance management More ❯

IT Service Desk Manager Company: A highly reputable enterprise organisation is currently recruiting an IT Service Desk Manager with experience working within a client/customer-facing environment, coupled with healthcare industry experience. Our client is paying a basic salary of £57,000 + 3k on call allowance to operate on a fully remote … contract with additional benefits. To be successful, you must have demonstrable capabilites in managing/motivating a service desk team, a technical understanding of the 365 suite, and the ability to face off against customers. Opportunity: The ideal candidate will have been running a Service Desk, encompassing Service Support and Service Delivery, possess strong … managerial and interpersonal skills, have a technical background and some project management capabilities, preferably with extensive previous experience of working in a managed service or corporate environment. You must be able to demonstrate proven abilities in the leading and managing the team to support a wide variety of IT solutions as part of an end-to-end lifecycle implementation. More ❯

IT Service Desk Manager Company: A highly reputable enterprise organisation is currently recruiting an IT Service Desk Manager with experience working within a client/customer-facing environment, coupled with healthcare industry experience. Our client is paying a basic salary of £57,000 + 3k on call allowance to operate on a fully remote … contract with additional benefits. To be successful, you must have demonstrable capabilites in managing/motivating a service desk team, a technical understanding of the 365 suite, and the ability to face off against customers. Opportunity: The ideal candidate will have been running a Service Desk, encompassing Service Support and Service Delivery, possess strong … managerial and interpersonal skills, have a technical background and some project management capabilities, preferably with extensive previous experience of working in a managed service or corporate environment. You must be able to demonstrate proven abilities in the leading and managing the team to support a wide variety of IT solutions as part of an end-to-end lifecycle implementation. More ❯

IT Service Desk Manager Company: A highly reputable enterprise organisation is currently recruiting an IT Service Desk Manager with experience working within a client/customer-facing environment, coupled with healthcare industry experience. You could be just the right applicant for this job Read all associated information and make sure to apply. Our client … 3k on call allowance to operate on a fully remote contract with additional benefits. To be successful, you must have demonstrable capabilites in managing/motivating a service desk team, a technical understanding of the 365 suite, and the ability to face off against customers. Opportunity: The ideal candidate will have been running a Service Desk, encompassing Service Support and Service Delivery, possess strong managerial and interpersonal skills, have a technical background and some project management capabilities, preferably with extensive previous experience of working in a managed service or corporate environment. You must be able to demonstrate proven abilities in the leading and managing the team to support a wide variety of More ❯

Fantastic opportunity for an ICT Service Desk Manager in Gloucester. Hybrid working About Our Client This opportunity is with a Enterprise organisation in the public sector and government that plays a critical role in maintaining public safety and order. They are known for their strong commitment to quality and service, and they operate from their office … in Gloucester. Job Description Team Leadership: Lead and manage the Service Desk Team, providing guidance, support, mentorship, development, and training to ensure the delivery of high-quality service and customer satisfaction. Operations Management: Oversee the day-to-day operations of the Service Desk, ensuring that incidents and requests are managed in a timely manner, with … a focus on actively managing Priority 1 tickets. Performance Monitoring: Monitor and review service desk and service delivery performance, reporting on a weekly, monthly, and quarterly basis or as required by senior management. Documentation and Processes: Develop and maintain Service Desk documentation, processes, and procedures, ensuring they are followed consistently. Financial Management: Work with ICT More ❯

Keynes (Fully Onsite) Salary: Up to £50,000 Per Annum plus Benefits Employment Type: Full-Time, Permanent Department: Operations ? About the Role: We are seeking a motivated and experienced Service Desk Manager to lead a fast-paced, customer-centric IT support team. This role is perfect for someone who thrives on delivering excellent customer service, driving … performance through data and KPIs, and leading a high-performing team to deliver measurable improvements in customer satisfaction and operational efficiency. As the Service Desk Manager, you will be instrumental in shaping the customer support experience, managing team dynamics, and improving systems, tools, and reporting processes to ensure world-class service delivery. ? Key Responsibilities: Champion a … Monitor and improve CSAT (Customer Satisfaction) and NPS (Net Promoter Score) by analysing feedback and implementing actionable changes. Drive first-contact resolution and ensure timely resolution of incidents and service requests. Act as a senior escalation point for complex or critical issues. Ensure data integrity across all service records and systems. Conduct regular audits of ticketing data , customer More ❯

by iO Associates - UK/EU. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Job Title: Service Desk Manager Location: Milton Keynes (Fully Onsite) Salary: Up to £50,000 Per Annum plus Benefits Employment Type: Full-Time, Permanent Department: Operations About the Role: We … are seeking a motivated and experienced Service Desk Manager to lead a fast-paced, customer-centric IT support team. This role is perfect for someone who thrives on delivering excellent customer service, driving performance through data and KPIs, and leading a high-performing team to deliver measurable improvements in customer satisfaction and operational efficiency. As the … Service Desk Manager, you will be instrumental in shaping the customer support experience, managing team dynamics, and improving systems, tools, and reporting processes to ensure world-class service delivery. Champion a customer-first culture , ensuring all interactions are professional, empathetic, and efficient. Monitor and improve CSAT (Customer Satisfaction) and NPS (Net Promoter Score) by analysing feedback More ❯

Join to apply for the IT Service Desk Manager role at Places for People Join to apply for the IT Service Desk Manager role at Places for People Get AI-powered advice on this job and more exclusive features. One of the UK's largest Property Management companies, Residential Management Group, has an opportunity … for an experienced IT Service Desk Manager to lead a team of IT professionals to ensure the seamless delivery of IT services across the business. You'll be responsible for maintaining high service standards, aligning IT with business goals, and driving continuous improvement in service quality and efficiency. Where will I be working? You will … our offices in Northwich, CW9 7LN. This is a hybrid role 3 days per week in the office and 2 from home Key Responsibilities Lead and mentor the IT service delivery team, setting clear goals and fostering a culture of excellence. Monitor and improve service performance metrics including incident resolution, availability, and customer satisfaction. Collaborate with stakeholders to More ❯

Service Desk Manager - OIR35 - £325 PD Company: A highly reputable enterprise organisation is currently recruiting a Service Desk Manager who has strong experience running a Service Desk, encompassing Service Support and Service Delivery with an on premise 365 estate. This a hands on role, managing a team of three and … month rolling contract with scope to move into a permenant post with travel to office in Kent on occasions. Opportunity: The ideal candidate will have been running a Service Desk, encompassing Service Support and Service Delivery, possess strong managerial and interpersonal skills, have a technical background and some project management capabilities, preferably with extensive previous experience … of working in a managed service or corporate environment. You must be able to demonstrate proven abilities in the leading and managing the team to support a wide variety of IT solutions as part of an end-to-end lifecycle implementation. Skills and Experience: At least years of proven experience as a Service Desk Manager within More ❯

Job Description IT Governance Officer/IT Service Desk Manager Our Client is a globally recognised, successful bank who provide world-class services to various institutions and individuals. Offering a comprehensive range of retail and corporate financial services/products, this thriving business boasts over 10 million active customers in over 700 business locations. Due to business … note that this is a hybrid role with 3 days in the office and 2 days working from home. Key Responsibilities: There are 4 parts to this role IT Service Desk Oversight Compliance and Governance Vendor Management Disaster Recovery and Business Continuity 1. Compliance and Governance: a. Oversee, and maintain compliance with Cyber Essentials Plus and ISO27001 requirements … Vendor Management a. Ensure vendor compliance with SLAs and conduct regular vendor due diligence. b. Oversee the management and performance of IT vendors, ensuring they meet contractual obligations and service levels. 3. Disaster Recovery and Business Continuity: a. Coordinate and conduct regular DR and BCP testing. b. Ensure the bank's IT infrastructure is resilient and capable of recovering More ❯

from Saint-Gobain UK & Ireland Helping Directors & Leaders to build their Engineering & IT/Digital teams within Engineering & Manufacturing | Fuelled by Tea ️| Engineering |... Join Our Team as a Service Delivery Manager! Are you ready to take the lead in delivering exceptional IT support and making a real difference in the world of service management? If you … them. Our vibrant team provides top-notch IT support and ensures our users have the best experience possible. We pride ourselves on our collaborative spirit and innovative approach to service delivery. What You’ll Do: As the Service Delivery Manager (SDM) for our Service Desk, you will be the heartbeat of our IT support operations … to oversee all services and staff associated with the first line of IT support. Here’s what you can look forward to: Lead the Charge: Manage and inspire our Service Desk team to provide outstanding support and service to our end users. Process Innovator: Develop and refine user-facing processes that make IT support seamless and enjoyable More ❯

to further your career with an exciting new role? We're looking for an enthusiastic, committed individual to join our Technology Services team in Leeds and lead our UK Service Desk function. Our Firm Squire Patton Boggs is one of the world's strongest integrated law firms, committed to providing insight at the point where law, business and … This is a complex multi-jurisdictional environment with an emphasis on security, compliance and policy. Based in our Leeds office and reporting to the Director of Technology Services, the Service Desk Manager supervises and coordinates day-to-day activities and operations within the UK team of IT Support Analysts. You will work closely with the Service Desk Manager (US) and the rest of the Technology department to ensure a seamless, global Technology support service for the firm. Some of the main responsibilities in the role include: Working with the US Service Desk Manager to ensure a consistent approach to the handling of incidents and service requests received by More ❯

Join to apply for the Service Desk Manager role at Clio Join to apply for the Service Desk Manager role at Clio Clio is more than just a tech company–we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to … justice. Summary: We are currently seeking a UK Based, Service Desk Manager to join our growing Customer Success Team. What your team does: ShareDo, part of Clio, is a cutting-edge adaptive work management platform that empowers large law firms to develop tailored solutions for managing their work processes. We are currently targeting mid to large law … of ShareDo. Headquartered in Vancouver, Canada, Clio has offices in Toronto, Calgary, Dublin, Manchester, and Sydney, with a global workforce of 1,400+ employees. We are looking for a Service Desk Manager to lead and optimise the support operations for Sharedo. In this role, you will manage a global service desk team, ensuring exceptional customer More ❯

Service Desk Manager About us We are Vantify. Through our unique compliance ecosystem, we deliver integrated platforms that enhance visibility, increase productivity, and minimise risk. Trusted by leading organisations like Ambassador Theatre Group, CompassRock and CEG, our integrated products cover every aspect of compliance, from risk assessments to supply chain management. When everything works together, you can … designed to integrate with each other, helping you save time, maximise performance and maintain compliance. About the role We are looking for a proactive and results driven Call Centre Manager to oversee the smooth operation of our CAFM Service Desk. Our 24/7 CAFM Service Desk provides trusted support whenever you need it. They can … by the right people in the right timeframe. The successful candidate will be responsible for managing a high performing team, ensuring KPIs and SLAs are consistently met, and driving service excellence. You will also play a pivotal role in identifying and implementing process improvements to enhance the overall performance of the service desk. What you’ll be getting More ❯

One of the UK's largest Property Management companies, Residential Management Group, has an opportunity for an experienced IT Service Desk Manager to lead a team of IT professionals to ensure the seamless delivery of IT services across the business. You'll be responsible for maintaining high service standards, aligning IT with business goals, and driving … continuous improvement in service quality and efficiency. Where will I be working? You will be based at our offices in Northwich, CW9 7LN. This is a hybrid role 3 days per week in the office and 2 from home Key Responsibilities Lead and mentor the IT service delivery team, setting clear goals and fostering a culture of excellence. … Monitor and improve service performance metrics including incident resolution, availability, and customer satisfaction. Collaborate with stakeholders to align IT services with strategic business objectives. Maintain accurate IT asset inventories and manage their lifecycle. Create user-friendly documentation and knowledge base content. Ensure outstanding customer service through timely, empathetic, and effective support. What We're Looking For Essential: Proven More ❯

Title: IT Service Desk Manager Reporting To: Director of Operations Location: Hybrid, with a minimum of three days per week in the office. Our office is based near Latimer Road, London. Salary: Up to £50,000 per annum Hours of Work: 40 hours per week (inclusive of a one hour paid daily lunch break) Contract: Permanent Benefits … have the tools they need to carry out their work. Work with correspondents to solve problems, allocate team members to tasks, resolve issues, and constantly improve processes, standards and service quality. Key Responsibilities Helpdesk Manage the team that runs our helpdesk to ensure it functions as well as it can and make sure routine tasks are always taken care … and provide second-line support for inbound enquiries, troubleshooting and solving cases wherever possible Identify common or emerging issues and support with identifying root causes to continually improve the service Engage with colleagues to escalate more complex issues for further support, coordinate their resolution if appropriate, and manage stakeholders Support and troubleshoot hardware and software issues, deliver induction training More ❯

Information Technology Service Desk Manager This range is provided by Premier Work Support. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Salary £50,000, £3,000 car allowance, private health care, 26 days annual leave + a Wellbeing Day. Our client, an established and … family-run business, has an excellent opportunity for a permanent IT Service Desk Manager to join their busy team. Reporting to the IT Manager, your main responsibilities will be: Line management of IT End User Support team, overseeing daily activities. Mentoring and training of IT End User Support Team. Maintenance of IT asset registers. Developing, documenting … and reviewing IT Service Desk 1st and 2nd Line procedures. Acting as an escalation point for IT Service Desk. Minimum Requirements: At least 3 years' experience in an IT Service Desk role. At least 5 years' experience using IT Service Management software within an ITIL environment. ITIL 4 Foundation (required). Our client is More ❯

Join to apply for the Service Desk Manager role at Restore Information Management Location: Manchester- Hybrid Salary: £36,000 - £39,000 DOE Hours: 9am-5pm Monday-Thursday, 9am-4.30pm Friday Contract: Permanent We are seeking a Service Desk Manager to lead our team of first- and second-line engineers, ensuring high-quality technical support … that enhances client satisfaction. You will play a crucial role in managing service performance, driving continuous improvement, and fostering a high-performing team environment. If you have strong technical expertise, leadership skills, and a customer-centric mindset, we want to hear from you! Key Responsibilities Manage, mentor, and develop a team of first- and second-line service desk engineers to ensure high performance and efficiency. Oversee and manage the IT service request queue, continuously reviewing SLA and KPI metrics to meet business requirements. Provide both onsite and remote desktop support across multiple office locations. Ensure resource availability and effective team scheduling to maintain service levels. Act as the first point of escalation for service More ❯

Join to apply for the Service Desk and Operations Manager role at Tesco Technology Join to apply for the Service Desk and Operations Manager role at Tesco Technology About the role Service Senior Managers are an effective leader responsible for overall performance of Service/Operations. You drive transformation based on data … of technical and management expertise. You support, enable and drive the performance of managers in delivery of their targets and excellent customer service. You will be responsible for • Deliver service as per agreed KPI and represent Service/Operations in governance meetings with stakeholders • Build a high-performance team capable of delivering an excellent customer service through … closed loop and high-level engagement • Strong understanding of services that and Operations support and how these are connected together • Shape the strategy by planning, executing and measuring the service levels • Stand as the ultimate point of escalation with respect to people, process and technology issues • Ensure that daily, weekly, and monthly statistics, status reports, and other reporting requests More ❯