1 to 25 of 56 Service Desk Manager Jobs in the UK

Join to apply for the Service Desk Manager role at Clio Join to apply for the Service Desk Manager role at Clio Clio is more than just a tech company–we are a global leader that is transforming the legal experience for all by … bettering the lives of legal professionals while increasing access to justice. Summary: We are currently seeking a UK Based, Service Desk Manager to join our growing Customer Success Team. What your team does: ShareDo, part of Clio, is a cutting-edge adaptive work management platform that empowers … Canada, Clio has offices in Toronto, Calgary, Dublin, Manchester, and Sydney, with a global workforce of 1,400+ employees. We are looking for a Service Desk Manager to lead and optimise the support operations for Sharedo. In this role, you will manage a global service desk More ❯

plays a role in the success of the College, then we encourage you to consider a career at the RCR. About the role The Service Desk Manager (SDM) is responsible for providing the day-to-day management of the IT Service Desk operation to ensure … s users' needs are being met to the highest standard. Reporting to the Head of IT, you'll work together to ensure that the Service Desk is focused on its mission to provide a high standard of technical support and customer satisfaction. The Service Desk Manager … is also responsible for IT-related incident management, ensuring that incidents are resolved efficiently ensuring the College can function effectively and recover promptly from service interruptions. This is in addition to developing proactive improvement plans using Service Desk KPI data and stakeholder feedback to inform such plans. More ❯

Service Desk Manager/Service Desk Team Lead – wanted to head up a brand-new Service Desk in the Manchester area. Ideally you should have experience within a technology environment as a Senior Service Desk Team Manager or a Service Desk Team Lead who is looking for that next step up! Successful Service Desk Manager/Service Desk Team Lead must have experience within a similar position and comfortable with proactively overseeing 5 reports, performance management, setting KPI's as well as resource … management, handling escalations. As Service Desk Manager/Service Desk Team Lead you should have excellent communication skills to handle stakeholder management/3rd party interaction. If you as a Service Desk Manager/Service Desk Team Lead have any More ❯

Service Desk Manager/Service Desk Team Lead – wanted to head up a brand-new Service Desk in the Leeds area. Ideally you should have experience within a technology environment as a Senior Service Desk Team Manager or a Service Desk Team Lead who is looking for that next step up! Successful Service Desk Manager/Service Desk Team Lead must have experience within a similar position and comfortable with proactively overseeing 5 reports, performance management, setting KPI's as well as resource … management, handling escalations. As Service Desk Manager/Service Desk Team Lead you should have excellent communication skills to handle stakeholder management/3rd party interaction. If you as a Service Desk Manager/Service Desk Team Lead have any More ❯

Service Desk Manager/Service Desk Team Lead – wanted to head up a brand-new Service Desk in the Leeds area. Ideally you should have experience within a technology environment as a Senior Service Desk Team Manager or a Service Desk Team Lead who is looking for that next step up! Successful Service Desk Manager/Service Desk Team Lead must have experience within a similar position and comfortable with proactively overseeing 5 reports, performance management, setting KPI’s as well as resource … management, handling escalations. As Service Desk Manager/Service Desk Team Lead you should have excellent communication skills to handle stakeholder management/3rd party interaction. If you as a Service Desk Manager/Service Desk Team Lead have any More ❯

Service Desk Manager/Service Desk Team Lead – wanted to head up a brand-new Service Desk in the Leeds area. Ideally you should have experience within a technology environment as a Senior Service Desk Team Manager or a Service Desk Team Lead who is looking for that next step up! Successful Service Desk Manager/Service Desk Team Lead must have experience within a similar position and comfortable with proactively overseeing 5 reports, performance management, setting KPI’s as well as resource … management, handling escalations. As Service Desk Manager/Service Desk Team Lead you should have excellent communication skills to handle stakeholder management/3rd party interaction. If you as a Service Desk Manager/Service Desk Team Lead have any More ❯

Vivo Talent Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Service Desk Manager/Service Delivery/ITIL/Service Management/Permanent/Milton Keynes/up to £50,000pa … is working with an award-winning, fast growing technology business who are looking to add to their team. They’re looking for an experience Service Desk Manager who is confident in their ability to lead and evolve their service desk and service delivery operations. … As the Service Desk Manager you will oversee first and second line support while looking to drive efficiency throughout. This is a fantastic opportunity for someone looking to take the next step in their career and have autonomy in the way that this service desk More ❯

Service Desk Manager/Service Delivery/ITIL/Service Management/Permanent/Milton Keynes/up to £50,000pa + bonus/Onsite Overview Vivo Talent is working with an award-winning, fast growing technology business who are looking to add to their … team. They're looking for an experience Service Desk Manager who is confident in their ability to lead and evolve their service desk and service delivery operations. As the Service Desk Manager you will oversee first and second line support while … This is a fantastic opportunity for someone looking to take the next step in their career and have autonomy in the way that this service desk is shaped. Key Responsibilities: Lead and develop the service desk team, promoting a customer-first culture. Define and document SOPs More ❯

Service Desk Manager/Service Delivery/ITIL/Service Management/Permanent/Milton Keynes/up to £50,000pa + bonus/Onsite Overview Vivo Talent is working with an award-winning, fast growing technology business who are looking to add to their … team. They're looking for an experience Service Desk Manager who is confident in their ability to lead and evolve their service desk and service delivery operations. As the Service Desk Manager you will oversee first and second line support while … This is a fantastic opportunity for someone looking to take the next step in their career and have autonomy in the way that this service desk is shaped. Key Responsibilities: Lead and develop the service desk team, promoting a customer-first culture. Define and document SOPs More ❯

Join to apply for the Service Desk Manager role at The Royal College of Radiologists Join to apply for the Service Desk Manager role at The Royal College of Radiologists Get AI-powered advice on this job and more exclusive features. The Royal College … pay range Direct message the job poster from The Royal College of Radiologists Are you a tech-savvy leader, passionate about delivering an excellent service? Do you thrive in fast-paced environments where your decisions directly impact the success of an organisation? If so, we want to hear from … you. As our Service Desk Manager, you’ll be the driving force behind our IT support operations ensuring our users receive top-tier service and our systems run smoothly. You’ll lead a high performing team, manage incidents, and continuously improve service delivery using data More ❯

Social network you want to login/join with: Service Desk Manager/Service Delivery/ITIL/Service Management/Permanent/Milton Keynes/up to £50,000pa + bonus/Onsite Overview Vivo Talent is working with an award-winning, fast growing … technology business who are looking to add to their team. They’re looking for an experience Service Desk Manager who is confident in their ability to lead and evolve their service desk and service delivery operations. As the Service Desk Manager … This is a fantastic opportunity for someone looking to take the next step in their career and have autonomy in the way that this service desk is shaped. Key Responsibilities: Lead and develop the service desk team, promoting a customer-first culture. Define and document SOPs More ❯

Social network you want to login/join with: Service Desk Manager/Service Delivery/ITIL/Service Management/Permanent/Milton Keynes/up to £50,000pa + bonus/Onsite Overview Vivo Talent is working with an award-winning, fast growing … technology business who are looking to add to their team. They’re looking for an experience Service Desk Manager who is confident in their ability to lead and evolve their service desk and service delivery operations. As the Service Desk Manager … This is a fantastic opportunity for someone looking to take the next step in their career and have autonomy in the way that this service desk is shaped. Key Responsibilities: Lead and develop the service desk team, promoting a customer-first culture. Define and document SOPs More ❯

Join to apply for the Service Desk - Manager role at Fitch Solutions Join to apply for the Service Desk - Manager role at Fitch Solutions Fitch Group is currently seeking a EMEA & APAC Service Desk Manager based out of our London office. … technology and data at Fitch? Visit: https://careers.fitch.group/content/Technology-and-Data/About The Team The Fitch Group Global Service Desk is a fast paced, diverse and exciting team with a passion for customer service & technology. The Global Service Desk provides 24x5 IT support to over 6,000 Fitch Group users globally How You’ll Make An Impact Responsible for Incidents, Service Requests, Problems, VIP requests and escalations across UK, EMEA and APAC regions. Mentor and develop the team leaders and their direct reports Service Desk More ❯

partners. Click on "Show interest" to be redirected. RME Consultants are working with a fast-growing organisation in the Abingdon area to find a Service Desk Manager to join their team. Role: Service Desk Manager Working Hours: Monday - Friday, Full time office-based Contract … Permanent Location: Abingdon, Oxfordshire Main Duties for the Service Desk Manager: Oversee Daily Operations: Manage the daily operations of the service desk to ensure efficiency in handling IT support requests and incidents. Manage Service Desk Team: Lead, mentor, and provide guidance to the … service desk staff, ensuring high performance and professional development. Incident Management: Ensure timely resolution of incidents and service requests by implementing effective ticketing systems and tracking solutions. Monitor Service Levels: Track and report on service-level agreements (SLAs) to ensure the team meets response and More ❯

Role: Service Desk Manager Location: Bournemouth Salary: 36,000 Holt Recruitment are working with a client in Bournemouth to recruit a Service Desk Manager who has experince with the ITIL framework to manage a team of 3. The Service Desk Manager needs to regularly inform and advise senior management about service desk issues and concerns associated with those issues. Similarly, the service desk manager needs to offer tangible and, whenever possible, data-driven suggestions on ways that IT services can improve and conduct regular assessments … team and to manage people effectively aligned to ITIL framework. This includes the ability to coach and develop the team, especially the Level 1 Service Desk Agents. What do you need as the Service Desk Manager? SQL or MySQL any PHP Has the ITIL Certification More ❯

Role: Service Desk Manager Location: Bournemouth Salary: £36,000 Holt Recruitment are working with a client in Bournemouth to recruit a Service Desk Manager who has experince with the ITIL framework to manage a team of 3. The Service Desk Manager needs to regularly inform and advise senior management about service desk issues and concerns associated with those issues. Similarly, the service desk manager needs to offer tangible and, whenever possible, data-driven suggestions on ways that IT services can improve and conduct regular assessments … team and to manage people effectively aligned to ITIL framework. This includes the ability to coach and develop the team, especially the Level 1 Service Desk Agents. What do you need as the Service Desk Manager? SQL or MySQL any PHP Has the ITIL Certification More ❯

As a Service Desk Manager, you will play a central role in establishing and leading newly created in-house IT Service Desk. Tasked with building a high-performing support function from the ground up, you’ll take ownership of day-to-day service operations while … working closely with the Head of Service Delivery and the IT Solutions Architect to shape the long-term direction of IT support delivery. Working collaboratively with your team of support engineers across multiple support tiers, you’ll foster a positive and high-accountability culture that puts people and performance … at the centre of service delivery. Key Responsibilities: Service Operations & Delivery Oversee daily operations of the Service Desk, ensuring SLAs and KPIs are consistently met Manage workload distribution and prioritisation of incidents, service requests, and escalations Act as the primary point of escalation for high More ❯

Service Desk Manager/Service Desk Team Lead We are seeking a Service Desk Manager/Service Desk Team Lead to head up a new Service Desk in the Manchester area. Ideally, candidates should have experience within a … technology environment as a Senior Service Desk Team Manager or a Service Desk Team Lead looking for the next step in their career. The successful Service Desk Manager/Service Desk Team Lead must have experience in a similar role … reports, performance management, setting KPIs, resource management, and handling escalations. Excellent communication skills are essential for stakeholder management and third-party interactions. Experience with service transitions, continuous improvement, and the implementation of processes and procedures will be a significant advantage. We are interested in candidates who are eager to More ❯

and enrolment rates and improve site and patient engagement and retention around the globe. About the role... We are now looking for a talented Service Desk Manager to join our team in Milton Keynes, UK. The objective of the role is to ensure that the service desk provides a high quality and bespoke service to each of the customer organisations that it supports. Therefore, the role needs to ensure that the processes, systems and team (internal and external) deliver against agreed SLAs and that the customers receive a positive experience. The Service Desk Manager will be responsible for: Working with and providing regular reporting on service desk performance to MRN Technologies Senior Management Team and to all customer organisations Line management to the internal Service Desk Team members Ensuring that the service desk More ❯

Social network you want to login/join with: Service Desk and Change Manager, Washington col-narrow-left Client: Tracker Location: Washington, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 2 Posted: 06.06.2025 Expiry Date: 21.07.2025 col-wide Job Description … smarter, faster, and at scale. As we expand into the US and target mid-sized and larger clients, we’re investing in maturing our service management and customer success capabilities. We’re looking for a Service Desk and Change Manager to build our IT service … bringing ITIL best practice to life in a fast-paced, customer-first environment. You'll oversee incident, problem, change, and knowledge management, while ensuring service delivery meets SLAs and supports our growth. Working closely with our Senior Manager – Service Delivery and Customer Success, you’ll help build More ❯

EU. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Job Title: Service Desk Manager Location: Milton Keynes (Fully Onsite) Salary: Up to £50,000 Per Annum plus Benefits Employment Type: Full-Time, Permanent Department … Operations About the Role: We are seeking a motivated and experienced Service Desk Manager to lead a fast-paced, customer-centric IT support team. This role is perfect for someone who thrives on delivering excellent customer service, driving performance through data and KPIs, and leading a … high-performing team to deliver measurable improvements in customer satisfaction and operational efficiency. As the Service Desk Manager, you will be instrumental in shaping the customer support experience, managing team dynamics, and improving systems, tools, and reporting processes to ensure world-class service delivery. Champion a More ❯

IT Service Desk Manager Company: A highly reputable enterprise organisation is currently recruiting an IT Service Desk Manager with experience working within a client/customer-facing environment, coupled with healthcare industry experience. Our client is paying a basic salary of £57,000 + … allowance to operate on a fully remote contract with additional benefits. To be successful, you must have demonstrable capabilites in managing/motivating a service desk team, a technical understanding of the 365 suite, and the ability to face off against customers. Opportunity: The ideal candidate will have … been running a Service Desk, encompassing Service Support and Service Delivery, possess strong managerial and interpersonal skills, have a technical background and some project management capabilities, preferably with extensive previous experience of working in a managed service or corporate environment. You must be able to More ❯

Join to apply for the IT Service Desk Manager role at Places for People Join to apply for the IT Service Desk Manager role at Places for People Get AI-powered advice on this job and more exclusive features. One of the UK's … largest Property Management companies, Residential Management Group, has an opportunity for an experienced IT Service Desk Manager to lead a team of IT professionals to ensure the seamless delivery of IT services across the business. You'll be responsible for maintaining high service standards, aligning IT … with business goals, and driving continuous improvement in service quality and efficiency. Where will I be working? You will be based at our offices in Northwich, CW9 7LN. This is a hybrid role 3 days per week in the office and 2 from home Key Responsibilities Lead and mentor More ❯

Service Desk Manager About us We are Vantify. Through our unique compliance ecosystem, we deliver integrated platforms that enhance visibility, increase productivity, and minimise risk. Trusted by leading organisations like Ambassador Theatre Group, CompassRock and CEG, our integrated products cover every aspect of compliance, from risk assessments … other, helping you save time, maximise performance and maintain compliance. About the role We are looking for a proactive and results driven Call Centre Manager to oversee the smooth operation of our CAFM Service Desk. Our 24/7 CAFM Service Desk provides trusted support whenever … the right timeframe. The successful candidate will be responsible for managing a high performing team, ensuring KPIs and SLAs are consistently met, and driving service excellence. You will also play a pivotal role in identifying and implementing process improvements to enhance the overall performance of the service desk. More ❯

Service Desk Manager - OIR35 - £325 PD Company: A highly reputable enterprise organisation is currently recruiting a Service Desk Manager who has strong experience running a Service Desk, encompassing Service Support and Service Delivery with an on premise 365 estate. This … scope to move into a permenant post with travel to office in Kent on occasions. Opportunity: The ideal candidate will have been running a Service Desk, encompassing Service Support and Service Delivery, possess strong managerial and interpersonal skills, have a technical background and some project management … capabilities, preferably with extensive previous experience of working in a managed service or corporate environment. You must be able to demonstrate proven abilities in the leading and managing the team to support a wide variety of IT solutions as part of an end-to-end lifecycle implementation. Skills and More ❯