26 to 38 of 38 Service Desk Manager Jobs in the UK

London is seeking a Service Desk Manager to lead the Technical Services Service Desk across multiple client contracts. You will drive performance, coach leaders and ensure high-quality customer service, incident and work-order management, and KPI/SLA delivery. You'll build … high-performing, customer-focused culture, oversee scheduling, governance, and continuous improvement initiatives, and partner with Contract Support and Account Managers to guide service excellence. #J-18808-Ljbffr ...

Zenzero Solutions Ltd is seeking a Service Desk Manager to lead the service desk team and ensure a consistently excellent customer experience. You will manage performance against KPIs and SLAs while driving improvements across ticket handling, incident resolution and service reporting. Working with global … stakeholders, you will shape service delivery, mentor staff and implement best-practice ITIL processes to support our clients and internal teams. #J-18808-Ljbffr ...

Oliver Bonas Limited is seeking an IT Service Desk Manager to lead the Service Desk, coordinate IT support across stores and offices, and drive efficient rollouts for new store openings. You will oversee 365 administration, security protocols, and stakeholder communications, with a focus on continuous ...

seeking a Service Desk Manager to lead the Technical Services Service Desk in London. You will drive delivery excellence, coordinate reactive and planned maintenance, and be the primary escalation point for customers across multiple contracts. Ideal candidates will have experience managing KPI/SLA performance ...

Civic Recruitment Limited is looking for a Service Desk Manager for a 7-month contract with a local authority in Chichester. You will lead the Technology Services Service Desk across L1 to L3, delivering high-quality IT support and driving incident management. The role requires ...

need to be local to Wakefield/Leeds area due to the commute to our office space (The Nostell Estate, WF4 1AB). As Service Desk Manager, you will be responsible for the day-to-day management and performance of our service desk , ensuring customers … receive a consistently high level of technical support and service click apply for full job details ...

Role: Service Desk Manager Location: Mainly Remote with occasional on-site attendance required. Clearances: Internal Background Check (DBS)/Eligible for Security Clearance About Us: Solirius Reply part of the Reply Group is a technology consultancy and digital transformation partner that helps organisations solve complex challenges through ...

have the opportunity to lead a talented, multi-skilled Service Desk team that plays a vital role in delivering exceptional outcomes for our clients. As a Service Desk Team Manager, you'll take ownership of service performance while creating an environment where people … grow, contribute ideas and perform at their best. Combining hands-on leadership with a focus on continuous improvement, you'll help evolve the service, embrace opportunities presented by AI and new ways of working, and build strong relationships across CGI and our clients. You'll be empowered to make ...

FluidOne in Camberley is seeking a Service Desk Pod Manager to lead the dedicated Camberley service desk, driving high-quality support and ITIL-aligned operations. You will coordinate 1st and 2nd line engineers, manage ticket flow in Halo, and own escalation handling and incident resolution ...

Client] is seeking a Service Desk Manager to lead a busy two-location operation in a major international professional services organisation. This hybrid role combines people leadership with service-delivery governance, focused on maintaining strong performance across a growing support function. You will coach analysts, manage … rotas, oversee ticket queues and escalations, monitor SLAs and KPIs, and drive process improvements while maintaining high service standards in a changing environment. #J-18808-Ljbffr ...

Solirius Reply part of the Reply Group is seeking a Service Desk Manager to lead a mature, remote-enabled support function for 400+ analysts. You will orchestrate triage, incident resolution, and escalation to Cloud/Software Engineering teams, while fine-tuning Jira workflows to optimize performance. With … 5+ years in leadership and active UK SC clearance, you will drive continuous service improvements, maintain high customer satisfaction, and align operations with complex client needs in a #J-18808-Ljbffr ...

Experience in ITSM, service delivery and leading teams, plus ITIL 4 Foundation, are essential. This hybrid role offers development opportunities and a commitment to safeguarding the community. #J-18808-Ljbffr ...

Job Description: DXC Technology is committed to building diverse, inclusive teams. We welcome applications from all backgrounds and particularly encourage interest from women, underrepresented groups, and neurodivergent candidates. We offer reasonable adjustments throughout the hiring ...