26 to 50 of 68 Service Desk Manager Jobs in the UK

Job Description IT Service Desk Manager National Care Group (NCG) is a leading provider of care and support services to vulnerable adults throughout England and Wales. We work closely with the people we support, their family members, local authorities, and commissioners to provide high-quality, person-centred … the following services: supported living, residential care, outreach & home support, day services and an education college. National Care Group is seeking a highly skilled Service Desk Manager to lead and develop our service desk team, ensuring the effective and efficient delivery of IT support services. … days annual leave (inclusive of Bank Holidays) Wagestream Access to digital discount platforms Access to wellbeing support The role is crucial in managing our Service Desk to streamline IT service management and improve user experience. Key Responsibilities Oversee and develop the service desk team, ensuring More ❯

Join to apply for the IT Service Desk Manager role at Places for People Join to apply for the IT Service Desk Manager role at Places for People Get AI-powered advice on this job and more exclusive features. One of the UK's … largest Property Management companies, Residential Management Group, has an opportunity for an experienced IT Service Desk Manager to lead a team of IT professionals to ensure the seamless delivery of IT services across the business. You'll be responsible for maintaining high service standards, aligning IT … with business goals, and driving continuous improvement in service quality and efficiency. Where will I be working? You will be based at our offices in Northwich, CW9 7LN. This is a hybrid role 3 days per week in the office and 2 from home Key Responsibilities Lead and mentor More ❯

Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 3 Posted: 31.05.2025 Expiry Date: 15.07.2025 col-wide Job Description: Service Desk Manager Manchester Hybrid (2 days p/w on site) Up to £55,000 + benefits Harvey Nash are proud to … a largescale transformation, and has big plans to grow further at scale this year. As such, as we are looking to recruit an experienced Service Desk Manager, on a permanent basis. This role will include the flexibility of hybrid working, however to be successful in this role … you will be required to be on site in Manchester 2 days per week. Role Summary: The Service Desk Manager is responsible for leading a 24/7 service desk team, ensuring efficient resolution of incidents and service requests while maintaining high service More ❯

smarter, faster, and at scale. As we expand into the US and target mid-sized and larger clients, we’re investing in maturing our service management and customer success capabilities. We’re looking for a Service Desk and Change Manager to build our IT service … bringing ITIL best practice to life in a fast-paced, customer-first environment. You'll oversee incident, problem, change, and knowledge management, while ensuring service delivery meets SLAs and supports our growth. Working closely with our Senior Manager – Service Delivery and Customer Success, you’ll help build … scalable processes, drive continuous improvement, and support customers across UK and North American time zones. This role suits someone who combines hands-on service management experience with a sharp eye for process, a passion for great customer service, and the drive to help a scaling business go further More ❯

smarter, faster, and at scale. As we expand into the US and target mid-sized and larger clients, we’re investing in maturing our service management and customer success capabilities. We’re looking for a Service Desk and Change Manager to build our IT service … bringing ITIL best practice to life in a fast-paced, customer-first environment. You'll oversee incident, problem, change, and knowledge management, while ensuring service delivery meets SLAs and supports our growth. Working closely with our Senior Manager – Service Delivery and Customer Success, you’ll help build … scalable processes, drive continuous improvement, and support customers across UK and North American time zones. This role suits someone who combines hands-on service management experience with a sharp eye for process, a passion for great customer service, and the drive to help a scaling business go further More ❯

smarter, faster, and at scale. As we expand into the US and target mid-sized and larger clients, we’re investing in maturing our service management and customer success capabilities. We’re looking for a Service Desk and Change Manager to build our IT service … bringing ITIL best practice to life in a fast-paced, customer-first environment. You'll oversee incident, problem, change, and knowledge management, while ensuring service delivery meets SLAs and supports our growth. Working closely with our Senior Manager – Service Delivery and Customer Success, you’ll help build … scalable processes, drive continuous improvement, and support customers across UK and North American time zones. This role suits someone who combines hands-on service management experience with a sharp eye for process, a passion for great customer service, and the drive to help a scaling business go further More ❯

smarter, faster, and at scale. As we expand into the US and target mid-sized and larger clients, we’re investing in maturing our service management and customer success capabilities. We’re looking for a Service Desk and Change Manager to build our IT service … bringing ITIL best practice to life in a fast-paced, customer-first environment. You'll oversee incident, problem, change, and knowledge management, while ensuring service delivery meets SLAs and supports our growth. Working closely with our Senior Manager – Service Delivery and Customer Success, you’ll help build … scalable processes, drive continuous improvement, and support customers across UK and North American time zones. This role suits someone who combines hands-on service management experience with a sharp eye for process, a passion for great customer service, and the drive to help a scaling business go further More ❯

Service Desk Manager About us We are Vantify. Through our unique compliance ecosystem, we deliver integrated platforms that enhance visibility, increase productivity, and minimise risk. Trusted by leading organisations like Ambassador Theatre Group, CompassRock and CEG, our integrated products cover every aspect of compliance, from risk assessments … other, helping you save time, maximise performance and maintain compliance. About the role We are looking for a proactive and results driven Call Centre Manager to oversee the smooth operation of our CAFM Service Desk. Our 24/7 CAFM Service Desk provides trusted support whenever … the right timeframe. The successful candidate will be responsible for managing a high performing team, ensuring KPIs and SLAs are consistently met, and driving service excellence. You will also play a pivotal role in identifying and implementing process improvements to enhance the overall performance of the service desk. More ❯

Service Desk Manager - OIR35 - £325 PD Company: A highly reputable enterprise organisation is currently recruiting a Service Desk Manager who has strong experience running a Service Desk, encompassing Service Support and Service Delivery with an on premise 365 estate. This … scope to move into a permenant post with travel to office in Kent on occasions. Opportunity: The ideal candidate will have been running a Service Desk, encompassing Service Support and Service Delivery, possess strong managerial and interpersonal skills, have a technical background and some project management … capabilities, preferably with extensive previous experience of working in a managed service or corporate environment. You must be able to demonstrate proven abilities in the leading and managing the team to support a wide variety of IT solutions as part of an end-to-end lifecycle implementation. Skills and More ❯

Join to apply for the Service Desk Manager role at Restore Information Management Location: Manchester- Hybrid Salary: £36,000 - £39,000 DOE Hours: 9am-5pm Monday-Thursday, 9am-4.30pm Friday Contract: Permanent We are seeking a Service Desk Manager to lead our team of … first- and second-line engineers, ensuring high-quality technical support that enhances client satisfaction. You will play a crucial role in managing service performance, driving continuous improvement, and fostering a high-performing team environment. If you have strong technical expertise, leadership skills, and a customer-centric mindset, we want … to hear from you! Key Responsibilities Manage, mentor, and develop a team of first- and second-line service desk engineers to ensure high performance and efficiency. Oversee and manage the IT service request queue, continuously reviewing SLA and KPI metrics to meet business requirements. Provide both onsite More ❯

required: Yes Job Reference: 5e6ef37657ab Job Views: 3 Posted: 02.06.2025 Expiry Date: 17.07.2025 Job Description: Description Osborne Clarke is looking for an IT Service Desk Manager to join our Bristol office on a month fixed-term contract basis. The upcoming months will involve significant change as … we implement ServiceNow. The Service Desk Manager will lead the IT Service Desk team, focusing on a customer-first approach, developing team skills in IT Service Management, and leveraging service desk tools and software. The role The Service Desk Manager will oversee service desk staff and third-party providers, ensuring high-quality support services. Key responsibilities include: Team Management: Leading and managing support analysts and third-party resources, ensuring proper training, motivation, and performance management. Service Delivery: Ensuring SLAs are met or exceeded, monitoring performance, analyzing More ❯

our brightest when we're all together. Our Club, our teams, our community. The Role: Reporting to the Head of Operational IT , the IT Service Desk Manager is responsible for ensuring first-class IT service delivery across the club, leading a team of IT Service Desk Engineers, and ensuring that all technology services run reliably and efficiently. The successful candidate will be service-minded , focusing on delivering excellence to employees at all levels of the organization. They will be based at the Club's head office at Lilywhite House but will also … a strong leader with exceptional problem-solving, organizational, and stakeholder management skills , with a focus on continuous improvement, efficiency, and automation. About You: IT Service Desk & Support Lead and manage the IT Service Desk team , ensuring high-quality technical support and a strong service culture. More ❯

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Service Desk - Manager Requisition ID: 48260 Business Unit: Fitch Group Category: Information Technology Location: London, GB Fitch Group is currently seeking a EMEA & APAC Service Desk Manager … can grow, innovate, and make a difference. Want to learn more about a career in technology and data at Fitch? The Fitch Group Global Service Desk is a fast paced, diverse and exciting team with a passion for customer service & technology. The Global Service Desk provides 24x5 IT support to over 6,000 Fitch Group users globally How You’ll Make an Impact: Responsible for Incidents, Service Requests, Problems, VIP requests and escalations across UK, EMEA and APAC regions. Mentor and develop the team leaders and their direct reports Service Desk More ❯

Join to apply for the Service Desk Manager role at TieTalent 3 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. About At SRD Technology UK, we’re passionate about delivering cutting-edge IT solutions with a … personal touch. As a forward-thinking Managed Service Provider (MSP), we pride ourselves on our commitment to innovation, agility, and exceptional customer service. We support a wide range of clients across diverse sectors, helping them thrive in a rapidly evolving digital world. The Opportunity We’re seeking a dynamic … and experienced Service Desk Manager to lead and continually evolve our high-performing service desk function. This is a critical leadership role where you will ensure exceptional service delivery, inspire a team of technical professionals, and help shape the future of client support operations. More ❯

a largescale transformation, and has big plans to grow further at scale this year. As such, as we are looking to recruit an experienced Service Desk Manager, on a permanent basis. This role will include the flexibility of hybrid working, however to be successful in this role … you will be required to be on site in Manchester 2 days per week. Role Summary: The Service Desk Manager is responsible for leading a 24/7 service desk team, ensuring efficient resolution of incidents and service requests while maintaining high service standards and supporting continuous improvement initiatives. Key Responsibilities: Lead day-to-day operations of the service desk, ensuring SLAs are met and issues are resolved promptly. Use ServiceNow and other tools to manage, monitor, and report on team performance and service levels. Coach and develop team More ❯

Social network you want to login/join with: IT Governance & IT Service Desk Manager, London Client: The Curve Group Location: London, United Kingdom Job Category: Other - EU work permit required: Yes Job Views: 1 Posted: 25.05.2025 Expiry Date: 09.07.2025 Job Description: IT Governance Officer/IT … Service Desk Manager Our client is a globally recognised, successful bank providing world-class services to various institutions and individuals. Offering a comprehensive range of retail and corporate financial services/products, this thriving business boasts over 10 million active customers across more than 700 locations. We … IT Governance Officer to join the team. This role is hybrid, requiring 3 days in the office and 2 days remote. Key Responsibilities: IT Service Desk Oversight: Compliance and Governance: Disaster Recovery and Business Continuity: 1. Compliance and Governance: Oversee and maintain compliance with Cyber Essentials Plus, ISO27001 More ❯

A dynamic and pivotal role has arisen within our Digital Team to lead and develop a talented service desk team to assist with the implementation of the new Electronic Patient Record (EPR) system. This is an ideal opportunity to shape our service delivery and make a real … impact on user experience. The role involves working across all stages of the ITIL Service Lifecycle, including Service Design, Service Transition, Service Operation, and Continual Service Improvement. Main Duties Include: Delivering a customer-focused Digital Service Desk for all service users. Managing … a team of IT Engineers and Service Desk agents, including workload management. Handling incidents and service requests using ITIL processes and ITSM tools. Developing staff and processes continuously. Driving continual service improvement within the Service Desk using performance reports, audits, and service feedback. More ❯

Job Title: Service Desk Manager Location: Thames Valley/Milton Keynes Reporting to: Head of Service Delivery Duration: 12 months FTC (Maternity cover) Purpose: To lead and motivate the service desk leadership team and, where required, the engineering team to deliver a high-performing … service by meeting and exceeding client service commitments and expectations whilst balancing business targets and profitability. To evolve the team for innovative delivery against the developing needs of our clients and provide career pathways for all engineers encouraging personal development. Duties and Responsibilities: Lead the service desk team to deliver a high-performing service focusing on customer engagement Ensure the service desk team is appropriately skilled and resourced to deliver now and in the future Maximises the performance of team leaders and technical engineers through objective setting, regular 1-2-1’s, encouraging More ❯

or Nelson Working Hours: Mon - Fri 8:30/9:00 - 17:00/17:30 This is a key role within the Dedicated Service Desk team, with direct responsibility for a (Multi site) Service Desk Team supporting both Desk and Field account managed base … of customers, across all products and solutions. The Team Manager will lead a team focused on providing a premium level of service, ensuring that SLA’s and performance based KPI’s are achieved, as well as being responsible for handling customer escalations, in line with the Service Desk wrap and the internal complaints process. You will be responsible for maintaining Quality Assurance standard in line with the Daisy Quality Framework. Undertaking performance reviews, supervisory meetings and team meetings ensuring appropriate delegation of responsibilities and empowerment Build and manage relationships with key internal stakeholders ensuring a More ❯

ICT Service Desk Manager - Nottingham My client is seeking a skilled and proactive ICT Service Desk Manager to lead the delivery of high-quality IT support services across a wide network of sites, including libraries, learning centres, archives, and cultural venues. This role is … ideal for an experienced IT professional with strong leadership abilities and a commitment to excellent customer service, looking to make a real difference in a dynamic and diverse environment. What youll be doing: Leading and developing a responsive, efficient ICT Service Desk team Managing the resolution of … incidents, service requests, and major technical issues Coordinating with third-party vendors and monitoring service level agreements Overseeing IT asset management and ensuring data protection and security compliance Supporting over 700 users across more than 100 sites Identifying service improvements and promoting end-user satisfaction What were More ❯

experience — talk with your recruiter to learn more. Base Pay Range Senior Consultant - IT & Tech, Charities/Housing/Not-for-Profit - Morgan Hunt Service Desk Manager Location: Oldbury, Birmingham Contract: 3-month contract Industry: Charity Rate: £300-£350 Inside IR35 or an FTC with … annual salary About the Role Working for a National Charity. We are seeking an experienced IT Service Desk Manager to lead and improve a struggling IT Service Desk. You will ensure service levels are met, enhance customer satisfaction, and drive continuous improvement in line with … Operatives, oversee ticket queues, and implement process efficiencies. Strong communication, problem-solving skills, and a customer-focused approach are essential. Key Responsibilities Oversee daily service desk operations, ensuring SLA and KPI compliance. Act as the primary escalation point for critical issues. Manage and rejuvenate the IT Service More ❯

to £50,000 Per Annum plus Benefits Employment Type: Full-Time, Permanent Department: Operations ? About the Role: We are seeking a motivated and experienced Service Desk Manager to lead a fast-paced, customer-centric IT support team. This role is perfect for someone who thrives on delivering … excellent customer service, driving performance through data and KPIs, and leading a high-performing team to deliver measurable improvements in customer satisfaction and operational efficiency. As the Service Desk Manager, you will be instrumental in shaping the customer support experience, managing team dynamics, and improving systems … tools, and reporting processes to ensure world-class service delivery. ? Key Responsibilities: Champion a customer-first culture , ensuring all interactions are professional, empathetic, and efficient. Monitor and improve CSAT (Customer Satisfaction) and NPS (Net Promoter Score) by analysing feedback and implementing actionable changes. Drive first-contact resolution and ensure More ❯

Job Description IT Governance Officer/IT Service Desk Manager Our Client is a globally recognised, successful bank who provide world-class services to various institutions and individuals. Offering a comprehensive range of retail and corporate financial services/products, this thriving business boasts over 10 million … hybrid role with 3 days in the office and 2 days working from home. Key Responsibilities: There are 4 parts to this role IT Service Desk Oversight Compliance and Governance Vendor Management Disaster Recovery and Business Continuity 1. Compliance and Governance: a. Oversee, and maintain compliance with Cyber … compliance with SLAs and conduct regular vendor due diligence. b. Oversee the management and performance of IT vendors, ensuring they meet contractual obligations and service levels. 3. Disaster Recovery and Business Continuity: a. Coordinate and conduct regular DR and BCP testing. b. Ensure the bank's IT infrastructure is More ❯

Service Desk Manager Law Firm - Microsoft 365 (M365) – InTapp – Bighand – Teams – SharePoint - Apple Devices/iPhone – Intune – London - £75k + Benefits My prestigious Law Firm client is looking for an IT Service Desk Manager to ensure the IT Service Desk team delivers … an outstanding level of service to colleagues, handling incidents and requests effectively and escalating as required. This role spans both 1st and 2nd line activities in an environment that fosters personal development and technical growth. Key Responsibilities: Leadership and Team Management: Lead by example, inspiring the team to achieve … harmonious success and meet agreed service levels. Manage recruitment, appraisals, and the personal development of team members. Take full responsibility for the management and performance of the service desk, including shift rotas, performance monitoring, and issue resolution. Incident and Request Resolution: Ensure the resolution of incidents where More ❯

step in your career? Air IT , a leading MSP with a proven track record and a promising future, is on the lookout for a Service Desk Manager to guide our talented team and ensure the delivery of exceptional IT and Cyber Security services. About Air IT Since … clear mission: Empower our teams to bring out the best in people and deliver unrivalled support to SMEs across the UK. The Role As Service Desk Manager , you’ll take the reins of our Service Desk Team, driving customer engagement and ensuring world-class service delivery. Your leadership will be instrumental in setting and reviewing the strategic direction of our service desk operations while maintaining and embedding best practices. Key Responsibilities: Lead, equip, and resource the Service Desk Team to meet client demands. Drive service performance and propose innovative More ❯