51 to 68 of 68 Service Desk Manager Jobs in the UK

Information Technology Service Desk Manager, London Client: The Curve Group Location: London, United Kingdom Job Category: Other EU work permit required: Yes Job Views: 5 Posted: 12.05.2025 Expiry Date: 26.06.2025 Job Description: IT Governance Officer/IT Service Desk Manager Our client is a … locations. We are seeking an experienced IT Governance Officer for a hybrid role (3 days in-office, 2 days remote). Key Responsibilities: IT Service Desk Oversight: Manage the IT Service Desk to ensure efficient support, implement best practices, and monitor performance metrics. Compliance and Governance … a 2nd line of defense role. Vendor management and SLA compliance expertise. Strong background in DR and BCP testing. Experience with Cloud computing technology. Service Desk management experience. Deep understanding of ISO27001 and relevant standards. Strong analytical and problem-solving skills. Ability to manage multiple tasks and projects More ❯

IT Governance & IT Service Desk Manager, Slough Client: The Curve Group Location: Slough, United Kingdom Job Category: Other EU work permit required: Yes Job Views: 4 Posted: 31.05.2025 Expiry Date: 15.07.2025 Job Description: IT Governance Officer/IT Service Desk Manager Our client is … locations. We are seeking an experienced IT Governance Officer for a hybrid role (3 days in-office, 2 days remote). Key Responsibilities: IT Service Desk Oversight: Manage the IT Service Desk to ensure efficient support and continuous improvement. Compliance and Governance: Oversee compliance with Cyber … or in a 2nd line of defense role. Vendor management and SLA compliance experience. Experience with DR and BCP testing. Cloud computing technology expertise. Service Desk management experience. Strong understanding of ISO27001 and regulatory standards. Analytical and problem-solving skills. Ability to manage multiple tasks and projects. #J More ❯

Information Technology Service Desk Manager This range is provided by Premier Work Support. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Salary £50,000, £3,000 car allowance, private health care, 26 days annual … leave + a Wellbeing Day. Our client, an established and family-run business, has an excellent opportunity for a permanent IT Service Desk Manager to join their busy team. Reporting to the IT Manager, your main responsibilities will be: Line management of IT End User Support … team, overseeing daily activities. Mentoring and training of IT End User Support Team. Maintenance of IT asset registers. Developing, documenting and reviewing IT Service Desk 1st and 2nd Line procedures. Acting as an escalation point for IT Service Desk. Minimum Requirements: At least 3 years' experience in More ❯

Sr. Manager, OTS SD APAC, OTS Service Desk Transform how Amazon's worldwide operations receive IT support by leading our 24/7 Global Service Desk team. Shape the future of IT support for one of the world's largest tech companies while building high … performing teams across multiple regions. About The Role: We're seeking a forward looking thought leader to establish and lead our OpsTech Solutions Service Desk operations across the Asia Pacific region, with primary focus on India and Japan. This role presents a unique opportunity to build the foundation … support to Amazon's operations teams. You'll also play a crucial role in our global transformation initiatives, particularly in implementing automation and self-service solutions that scale across regions. This role offers the exciting challenge of balancing regional autonomy with global standardization, requiring strong cultural awareness and the More ❯

Are you a hands-on IT professional with a passion for leading teams and delivering top-tier support? We’re looking for a dynamic Service Desk Manager to join a team in Reading and play a key role in driving both operational excellence and technical delivery. The …/50 split between technical support and managerial duties . You’ll be responsible for overseeing the day-to-day operations of the service desk while also rolling up your sleeves to solve complex technical issues. Key Responsibilities Manage, mentor, and develop a team of service desk … ownership of recruitment, onboarding, and training for new team members Act as the escalation point for complex technical issues and incidents Monitor KPIs and service levels, ensuring consistent delivery of high-quality support Drive continuous improvement of processes and customer satisfaction Coordinate with other IT departments and stakeholders on More ❯

Are you a hands-on IT professional with a passion for leading teams and delivering top-tier support? We’re looking for a dynamic Service Desk Manager to join a team in Reading and play a key role in driving both operational excellence and technical delivery. The …/50 split between technical support and managerial duties . You’ll be responsible for overseeing the day-to-day operations of the service desk while also rolling up your sleeves to solve complex technical issues. Key Responsibilities Manage, mentor, and develop a team of service desk … ownership of recruitment, onboarding, and training for new team members Act as the escalation point for complex technical issues and incidents Monitor KPIs and service levels, ensuring consistent delivery of high-quality support Drive continuous improvement of processes and customer satisfaction Coordinate with other IT departments and stakeholders on More ❯

Social network you want to login/join with: We are looking for a London based Service Desk Manager to manage a team of support engineers to provide IT support to the business in our UK, Europe & IMEA offices. The role will provide strong leadership to the … support team and will be responsible in making sure the teams are providing a high level of service to the business. The role requires a good level of hands-on technical understanding to help mentor, inspire and develop the team within their roles and increase their capabilities whilst contributing … to the overall service strategy. The role will report to the Group Head of ICT Service Delivery. We are a key service provider to the business and deliver Internal ICT services to Brunswick colleagues across 27 offices around the world. Our ICT department is made up of More ❯

razorblue role: We are looking for a Service Desk Manager to join our growing team of like-minded tech people. Should you choose to accept, your responsibilities will encompass: Lead and manage the service desk team across the North West & Scotland Region, ensuring exceptional technical … support and customer service. Drive service excellence by monitoring performance, implementing best practices, and leading continuous improvement initiatives. Act as a key client contact , handling escalations, attending meetings, and fostering strong partnerships. Collaborate across departments to enhance service delivery, innovate processes, and ensure seamless operations. Provide strategic leadership … reporting to the Service and Support Director and shaping the team’s success. Our perfect candidate should have a wealth of knowledge spanning various technologies and being able to use these skills to troubleshoot and deliver five star solutions that keep our clients happy is a must! Customer service More ❯

Join to apply for the Service Desk and Operations Manager role at Tesco Technology Join to apply for the Service Desk and Operations Manager role at Tesco Technology About the role Service Senior Managers are an effective leader responsible for overall performance of … Service/Operations. You drive transformation based on data within your teams and liaise with peers in delivering consistent service. You manage larger teams, supervise managers and maintain a good balance of technical and management expertise. You support, enable and drive the performance of managers in delivery of their … targets and excellent customer service. You will be responsible for • Deliver service as per agreed KPI and represent Service/Operations in governance meetings with stakeholders • Build a high-performance team capable of delivering an excellent customer service through improved responsiveness, communication, professionalism, and knowledge of the More ❯

Helping Directors & Leaders to build their Engineering & IT/Digital teams within Engineering & Manufacturing | Fuelled by Tea ️| Engineering |... Join Our Team as a Service Delivery Manager! Are you ready to take the lead in delivering exceptional IT support and making a real difference in the world of … service management? If you have a passion for technology, a knack for problem-solving, and a desire to create amazing customer experiences, we want you on our team! The Role: This role sits within Saint Gobain professional services part of the IT & Digital team. Based in East Leake with … top-notch IT support and ensures our users have the best experience possible. We pride ourselves on our collaborative spirit and innovative approach to service delivery. What You’ll Do: As the Service Delivery Manager (SDM) for our Service Desk, you will be the heartbeat More ❯

and technical operations of the business. You will provide technical support to all internal IT staff and implement solutions to deliver a scalable support desk, promoting automation and workflow wherever possible. Location: Westminster, London (On-site) Salary: up to £500 per day (Outside – 6 month contract) Your role as … IT Service Desk Manager Knowledge and understanding of best practices for service management. An ability to think critically about systems and to adjust consistently as needed. An ability to balance and plan the short-term actions of the service desk function. Demonstrable experience leading … a service desk environment. Experience managing incident response and escalation. Experience creating processes and solutions using ITSM tools to provide appropriate governance of company procedures. Experience managing relationships with senior stakeholders and external partners, being trusted to report accurately against progress and escalate risks and issues to an More ❯

Radius is recruiting for a Talented and experienced Service Operations Manager for our Datacentre client based in East London. Assist the Senior Service Operations Manager in delivering the strategy for the 24x7 Service Operations function, supporting strategic initiatives and embedding a culture of continuous improvement … through the function Oversee the day-to-day operations of the service desk, ensuring all tickets and incidents are managed effectively and in accordance with SLAs and relevant policies and procedures. Act as the escalation point for critical issues or incidents that require immediate attention and resolution. Ensure … of all incidents and facilitate the communication of incident updates to customers provided by the support teams. Ensure the prompt resolution of incidents, minimising service disruption and downtime within the data centre. Proven experience in managing IT service desk operations, preferably in a data centre or mission More ❯

IT Service Desk Lead Manchester – (M1 Postcode) £350 - £400 (Inside IR35) Forward role are looking for a highly capable and hands-on Service Desk Transformation Lead to deliver two strategic initiatives within their Digital, Information & Technology (DIT) team: 1. Implementing recommendations from a recent review of … the Service Desk. 2. Replacing the current ITSM platform with Atlassian Jira ITSM, ensuring a seamless and value-driven transition. Key Responsibilities: • Design and formalise SLAs and define 1st/2nd/3rd line support boundaries across service requests, incidents, and training needs. • Set up and maintain standardised … reporting and dashboards on key service desk metrics and KPIs. • Document and train staff on core Standard Operating Procedures (SOPs), including triage, incident, and problem management, Service request and Change management. • Using a ‘test n learn' approach, configure and implement a new ITSM system using Atlassian Jira More ❯

and cost-effective technology solutions and services to a diverse range of industries. Their forward-thinking approach, combined with a strong commitment to customer service and long-term partnerships, has positioned them as a trusted advisor in the IT services space As the Service Desk Manager … be pivotal in driving operational excellence, cultivating a culture of continuous improvement, and ensuring the consistent delivery of exceptional customer service. You will align service delivery with organizational goals, effectively manage stakeholder expectations, and contribute to the ongoing enhancement of their IT service management practices. Essential Requirements: Proven … a narrative on the operation to board level. Ability to drive process improvements and automation initiatives Prior experience in customer-facing or MSP (Managed Service Provider) environments Demonstrated ability to lead, mentor, and develop technical staff across various skill levels Experience managing SLAs, KPIs, and producing regular service More ❯

and cost-effective technology solutions and services to a diverse range of industries. Their forward-thinking approach, combined with a strong commitment to customer service and long-term partnerships, has positioned them as a trusted advisor in the IT services space As the Service Desk Manager … be pivotal in driving operational excellence, cultivating a culture of continuous improvement, and ensuring the consistent delivery of exceptional customer service. You will align service delivery with organizational goals, effectively manage stakeholder expectations, and contribute to the ongoing enhancement of their IT service management practices. Essential Requirements: Proven … a narrative on the operation to board level. Ability to drive process improvements and automation initiatives Prior experience in customer-facing or MSP (Managed Service Provider) environments Demonstrated ability to lead, mentor, and develop technical staff across various skill levels Experience managing SLAs, KPIs, and producing regular service More ❯

One of the UK's largest Property Management companies, Residential Management Group, has an opportunity for an experienced IT Service Desk Manager to lead a team of IT professionals to ensure the seamless delivery of IT services across the business. You'll be responsible for maintaining high … service standards, aligning IT with business goals, and driving continuous improvement in service quality and efficiency. Where will I be working? You will be based at our offices in Northwich, CW9 7LN. This is a hybrid role 3 days per week in the office and 2 from home … Key Responsibilities Lead and mentor the IT service delivery team, setting clear goals and fostering a culture of excellence. Monitor and improve service performance metrics including incident resolution, availability, and customer satisfaction. Collaborate with stakeholders to align IT services with strategic business objectives. Maintain accurate IT asset inventories More ❯

InfraView - Specialist Cloud & IT Infrastructure Technology Recruitment Are you a true leader looking for an opportunity to make a positive impact with a busy Service Desk? Want to work for an exciting MSP who are massively scaling up? Are you an operational and performance-driven individual who can … ensure first-class customer service? Working for a Cisco Gold Partner, multi-award winning, forward-thinking MSP who are boasting growth year on year, you will be a Service Centre Manager who can improve the operational performance of a team of up to 20 1st & 2nd Line … Engineers. The Service Centre covers multiple technology stacks, including Cisco UC Collaboration, Cisco Network Security, and Cloud Services. Your primary responsibility will be to ensure the smooth operation and continuous improvement of the Service Centre, delivering exceptional customer service and technical support to our clients. Knowledge & Experience More ❯

Our Growing Team at GMS Security Services Ltd! Are you an incredibly organised, proactive and efficient individual with a passion for delivering excellent customer service? GMS Security Services Ltd, a trusted and growing family-run business, is looking for a Security Service Desk Manager to join … smooth running of this important function. Coordinate and schedule installation, servicing, and maintenance works across all security systems without supervision. Manage day-to-day service desk operations and engineer workloads. Be the first point of contact for client queries, providing professional and prompt technical support. Ensure timely resolution … operational administration. Produce quotations, work orders, jobs and invoices using Simpro. Work closely with subcontractors to ensure seamless customer delivery. Maintain accurate records and service documentation. What We’re Looking For: Exceptional organisational and multitasking skills. The ability to manage and understand a range of technical information whilst being More ❯