26 to 40 of 40 Service Desk Support Jobs in the UK

on a major transformation programme. HMLR's ambition is to become the world’s leading land registry for speed, simplicity and an open approach to data. As a Customer Support Operative - IT Service Desk, you will be part of the Service Management Centre in the IT Service Desk team. You will be responsible for … providing a single point of contact and an exceptional level of customer service for all HM Land Registry internal users. This role will require a minimum of 30 hours per week. Job Description The team owns the Incident and Service Request processes and fixes over 60% of incidents first line. Main Duties: Provide a single point of contact … for all IT user enquiries via our telephony system and other access channels into the IT Service Desk. Raise and respond to requests for investigation using our Service Management tool Respond to requests from the central IT Service Desk workstream – providing clear and concise instruction or information to users. Assure a high level of customer support More ❯

might interact with Alexa. If you are a proactive, adaptable, and quality-driven professional who thrives in a collaborative environment, we invite you to apply for this German-speaking Support Engineer role in our Cambridge office. This is an excellent opportunity to leverage your technical expertise and language skills to make a direct impact on customer satisfaction and team … metrics. Key job responsibilities As a native German-speaking Support Engineer based out of our Cambridge office, you will be responsible for providing high-quality technical support to Alexa Question & Answering (Q&A) internal and external customers. In the role, you can expect to: - Follow workflows with strong guidelines to localize and scale Alexa's Q&A understanding … your investigation actions and next steps - Adhere to SLA thresholds for defects and stakeholder requests while ensuring all tasks are implemented to our high bar for quality processes - Generate service metrics using scripts and/or documentation - Apply your unique skillset to improve team processes and highlight documentation or training needs - Impart your knowledge to team members through peer More ❯

Job Title: 1st Line Service Desk Support Location: Burgess Hill (Fully On-Site) Contract: 3 Months Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment where you can solve problems and make a difference? If so, we have an exciting opportunity for you to join our dynamic team as … a 1st Line Service Desk Support! What You'll Do: As a 1st Line Service Support, you'll be the friendly face that supports over 2,000 end users with their IT queries. Your role is crucial in ensuring that every user receives swift resolutions to their issues. Here's what you can expect: Provide … proactive, customer-focused support in a face-to-face setting. Utilise your problem-solving and people skills to assist users efficiently. Log and track incidents using ITSM systems while adhering to service level agreements (SLAs). Identify recurring issues and escalate them to relevant teams for further investigation. Build strong relationships with team members and end users alike More ❯

Level 2 Field Support/Service Desk Engineer 6 Month contract initially Based: London - F/T onsite Rate: Market rates (via Umbrella company) We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make … a difference. We have a great opportunity for a number of Level 2 Field Support/Service Desk Engineers. Key Responsibilities: Provide second-level support of incoming incidents and requests via various channels to ensure courteous, timely, and effective resolution of issues for end-users. Adhere to the Standard Operating Procedures and best practices set within … Service Operations and ETS. Provide in-person support in Head Office locations, including assisting to facilitate hardware requests and ensuring procedures are executed to keep asset management tools up to date. Diagnose and troubleshoot hardware and software issues. Assist with the maintenance and administration of IT systems. Use remote tools and diagnostic utilities to aid in troubleshooting. Prioritize More ❯

skills, qualifications, and memberships required for this job have also been included. Fixed term for 12 months, 37 hours per week We have an exciting opportunity for an IT Support Advisor to join our Service Desk Team in Computing and Library Services, which delivers first line IT Support to customers of the University via telephone, e … face-to-face. We are seeking a customer-focused individual to join this busy section of the Customer Services department who has experience of working in a busy IT service environment and providing a high-quality customer experience. You will have a minimum of 5 GCSEs at Grade C/4 including English and Mathematics (or equivalent qualification) and … working knowledge of Office 365, Windows 10/11, iOS operating systems, and a range of IT hardware is also required, including the ability to provide basic advice and support on these products. The University is deeply committed to equality and diversity for all its students and staff. We seek to be diverse and inclusive, supporting individuals and groups More ❯

Job Title: Service Desk Engineer (End User Support) - entry level role offering progression Hours : 37.5 hours a week Monday to Friday. Location : Based from our Newcastle office at the Cobalt Business Park Salary: Up to £25,000 per annum depending on skills and experience Cybit About Cybit Predict. Protect. Perform We're a team of passionate professionals … career in technology, Cybit is the place for you. Together, we will create a safer, more resilient future for everyone. What you'll do: Working within the End User Support team, the Service Desk Engineer provides technical support and maintenance to all supported IT business users, systems, hardware, and applications. Whilst providing expert technical support, the Service Desk Engineer will ensure incidents and requests are resolved in an efficient and professional manner in line with service level commitments. This role offers a fantastic technical and service led career path. We're looking for someone with Previous customer service experience; with a passion for providing an excellent customer experience. Passionate More ❯

must live in the vicinity of Sutton to be considered for this role. Your new role Reporting to the IT & Digital Transformation Manager, and working closely with the IT Service Desk Support to support employees at all levels throughout their employment life cycle to work efficiently, compliantly, and securely. Role definition Providing support to staff … using Intune & Apple Business Manager. Supporting the roll-out of new systems & applications. Maintain other company hardware, such as all-in-one printers, Logitech Video conference & CCTV. Administration and support of Windows operating systems. Provide End User training where required. Ensure Assets are disposed of in accordance with the WEEE directive. Working with suppliers on purchasing hardware & software. Working … with third party support companies. Working on digital transformation projects. Implementing EDI for suppliers. In addition, the perfect candidate will have Strong, demonstrable IT skills, particularly Office 365, including Outlook, Teams, OneDrive, SharePoint, Word, Excel, Intune. Good working knowledge of iPhones and Apple Business Manager. An aptitude for learning new systems. A keen eye for detail and confidence in More ❯

must live in the vicinity of Sutton to be considered for this role. Your new role Reporting to the IT & Digital Transformation Manager, and working closely with the IT Service Desk Support to support employees at all levels throughout their employment life cycle to work efficiently, compliantly, and securely. Role definition Providing support to staff … using Intune & Apple Business Manager. Supporting the roll-out of new systems & applications. Maintain other company hardware, such as all-in-one printers, Logitech Video conference & CCTV. Administration and support of Windows operating systems. Provide End User training where required. Ensure Assets are disposed of in accordance with the WEEE directive. Working with suppliers on purchasing hardware & software. Working … with third party support companies. Working on digital transformation projects. Implementing EDI for suppliers. In addition, the perfect candidate will have Strong, demonstrable IT skills, particularly Office 365, including Outlook, Teams, OneDrive, SharePoint, Word, Excel, Intune. Good working knowledge of iPhones and Apple Business Manager. An aptitude for learning new systems. A keen eye for detail and confidence in More ❯

must live in the vicinity of Sutton to be considered for this role. Your new role Reporting to the IT & Digital Transformation Manager, and working closely with the IT Service Desk Support to support employees at all levels throughout their employment life cycle to work efficiently, compliantly, and securely. Role definition Providing support to staff … using Intune & Apple Business Manager. Supporting the roll-out of new systems & applications. Maintain other company hardware, such as all-in-one printers, Logitech Video conference & CCTV. Administration and support of Windows operating systems. Provide End User training where required. Ensure Assets are disposed of in accordance with the WEEE directive. Working with suppliers on purchasing hardware & software. Working … with third party support companies. Working on digital transformation projects. Implementing EDI for suppliers. In addition, the perfect candidate will have Strong, demonstrable IT skills, particularly Office 365, including Outlook, Teams, OneDrive, SharePoint, Word, Excel, Intune. Good working knowledge of iPhones and Apple Business Manager. An aptitude for learning new systems. A keen eye for detail and confidence in More ❯

Provide excellent global technical support, advice and resolutions of IT issues to end-users across all levels of the company via the Service Now portal, remotely and face-to-face. Role Provide excellent global technical support, advice and resolutions of IT issues to end-users across all levels of the company via the Service Now portal … remotely and face-to-face. ESSENTIAL DUTIES & RESPONSIBILITIES: Respond to telephone calls, emails and Service Now requests for technical support Create, track and monitor problems to ensure timely resolution Escalate issues to the appropriate group when needed Identify, research and resolve problems reported by end-users Support Aptos Retail POS System Write tickets and assign jobs to … order to use them in our knowledge base Own issues until job completion Training ICT (Information Communications Technician) Level 3 Apprenticeship Standard You will also receive full training and support from the Just IT apprenticeship team to increase your skills Your training will include gaining a Level 3 Information communications technician qualification Career progression opportunities Possibility to secure a More ❯

s leading IT and Software providers. This esteemed company is currently seeking experienced 1st Line IT Engineers to join their thriving team. THE ROLE: It will involve providing onsite desk side support work for our client supporting thin client environments, desktops, servers and network equipment. Troubleshoot client support incidents, liaising with our clients over the phone, email … site(s) supporting customers accessing IT services. Helping customers solve technical issues with their computers (hardware and software) Liaising directly with end users to resolve any problems. Logging technical support requests over the telephone, face to face or by email Using remote control tools and technologies to assist end users' as required Documenting systems and procedures as implemented for More ❯

IT Support | 2nd Line | Service Desk | Technical Support My growing client based in Hemel Hempstead are looking to recruit a technical Support candidate for their internal team. You will provide support to users remotely and ideally have an understanding of networks, software and systems. Responsibilities Provide technical support to clients via phone and … email. Troubleshoot and resolve technical issues, including hardware, software, and network problems. Log and manage support requests using our ticketing system. Escalate complex issues when necessary. Actively manage ticket system queues to chase resolution and reduce ageing tickets to agreed SLAs. Participate in training sessions to develop technical skills and knowledge. Provide excellent customer service and always maintain … a professional demeanour. Essential Skills Understanding of computer systems, networks, and software. Experience of working in an IT Support role. Excellent communication and interpersonal abilities both written and verbal. Strong problem-solving skills. Attention to detail. Experience working with customers. Customer-focused with a commitment to delivering high-quality service. Ability to work collaboratively with other departments and stakeholders. More ❯

The EU Service Desk provides support service to customers and forms part of ION's global support team. The desk is responsible for providing both on-site and remote support to users and trading support personnel, maintaining a strong relationship with clients as well as developing a deep understanding of client systems … with calls immediately, either independently or by passing to the appropriate team to ensure optimum resolution Works to improve knowledge and skills to increase 1st line resolution within the service desk Attends client site to assist with issue resolution and increase business knowledge where requested Develops strong working relationships with other departments to assist with the delivery of … our service to clients Adheres to "best practice" and department procedures for client communications, incident progression and investigation Participates in the team shift patterns and assists with weekend work and out of hours escalation when required Required Skills, Qualifications and Experience Hold an IT, numerate or business related Degree or equivalent experience Minimum 0-2 years of experience Have More ❯

Edwards and Pearce are delighted to announce their collaboration with one of East Riding's leading IT and Software providers. This esteemed company is currently seeking experienced 2nd Line Support Engineers to join their thriving team. THE ROLE: You will be responsible for resolving day-to-day IT issues, maintaining, monitoring and troubleshooting a range of software and equipment … across our network. You will have strong expertise and the ability to provide rapid solutions. Using the Helpdesk ticket logging system to facilitate Desktop/Remote Support. Liaising with Support to get issues fixed. Configuring, installing and supporting any client hardware and software. Configuring, installing required devices. Processing new and leaver accounts. Managing, assessing, and reporting on project activities More ❯

Excellent opportunity for an experienced Service Desk Support Specialist to join our our Client's expanding team £33,000 - £38,000 +benefits. About the Role Responsible for inbound fault ticketing and the direction of the helpdesk function for Audio Visual equipment for various job sites. Oversee internal IT systems and assets, assists with upgrades and fixes. Preparation … of project installation to ensure all required items are configured correctly. Responsibilities Deployment and management of company IT hardware & software. Call logging/ticketing/1st and 2nd line support within their SLA. Supporting and troubleshooting a wide variety of AV software and hardware. Communicating with customers and site contacts. Reporting - new reporting options. Work with Microsoft-powered devices More ❯