1st Line Support Engineer
- Hiring Organisation
- Set2Recruit
- Location
- Preston, Lancashire, United Kingdom
- Employment Type
- Permanent
- Salary
- £28000 - £30000/annum
Line engineers as appropriate. Maintain accurate ticket documentation and keep clients updated on progress. Ensure SLAs are met and provide excellent customer service. Essential Skills & Experience 1+ years’ experience in IT support, helpdesk, or 1st line support … ideally within an MSP or managed IT environment. Basic knowledge of Windows desktop and server environments. Familiarity with Microsoft 365/Office 365. Good communication and customer service skills. Ability to learn quickly and follow guidance from senior engineers. Desirable Skills Basic understanding of networking (TCP/ ...