Service Desk Analyst
- Hiring Organisation
- Lane Clark and Peacock LLP
- Location
- Winchester, Hampshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- Competitive salary
targets Verify customer satisfaction before resolving incidents and requests Provide desk side and meeting room services, liaising with colleagues and customers to ensure effective communication, escalation, and knowledge sharing Maintain a technology asset database and Digital Services catalogue Execute scheduled system checks to ensure desktop software is up-to-date … collaborate across a wide range of channels (phone, email, social media etc.) and a variety of levels of seniority and IT expertise Excellent communication skills, both written and oral Excellent attention to detail Ability to follow documented procedures and checklists Willingness to be flexible regarding assigned tasks ...