Support Technician
- Hiring Organisation
- Akixi
- Location
- Maidstone, Kent, UK
- Employment Type
- Full-time
person collaboration day UK based About Akixi Akixi is a fast-growing SaaS analytics company delivering real-time and historical insights for cloud-based communication platforms, including Microsoft Teams, Cisco BroadWorks, and Webex Calling. Our analytics help businesses enhance customer experience, optimize productivity, and drive performance across voice and collaboration … technical issues, mentoring junior colleagues, and supporting the continuous improvement of our products. Key Responsibilities Provide 1st and 2nd line technical support for cloud communication platforms, hosted IP telephony systems, and associated applications. Diagnose, troubleshoot, and resolve customer issues via phone, email, and ticketing systems within agreed SLAs. Collaborate with ...