Information Technology Support Engineer
- Hiring Organisation
- Mach Recruitment Ltd
- Location
- Birmingham, England, United Kingdom
line or infrastructure teams where required Assist with IT projects, system upgrades, and hardware deployments Maintain clear and accurate documentation of work completed Skills & Experience Required: Previous experience in a 2nd Line IT Support/Service Desk role Strong knowledge of Windows operating systems (Windows 10/11) Experience … Active Directory Good understanding of basic networking concepts Experience using ITSM tools (e.g. ServiceNow, Jira, etc.) Strong troubleshooting and problem-solving skills Excellent communication and customer service skills Benefits: Hybrid working model (Birmingham office + remote flexibility) Monday to Friday working pattern – no shift work Excellent opportunity ...