Guidewire Production support consultant - London
- Hiring Organisation
- Infosys Technologies
- Location
- London, United Kingdom
- Salary
- £ 70 K
Service Level Agreements (SLAs).Coordinate issue resolution activities and escalate complex defects to the applicable development or maintenance teams where required.Act as the primary communication point between business users and technical teams throughout the incident lifecycle.Support critical incident management and coordinate recovery efforts to minimise business disruption.Monitoring & Operational SupportPerform daily … workflows to ensure end-to-end processing continuity.Assist users with troubleshooting, workaround identification, and incident resolution.Maintain strong relationships with business stakeholders and ensure effective communication throughout support activities.Knowledge Management & Continuous ImprovementMaintain and enhance knowledge articles, support documentation, known error records, and workaround guides.Contribute to knowledge repositories including Confluence, ServiceNow ...