IT Services Manager
- Hiring Organisation
- IMT Resourcing Solutions
- Location
- Worcester, Worcestershire, United Kingdom
- Employment Type
- Permanent
- Salary
- £45000 - £55000/annum
Cyber Essentials and internal operational standards Drive automation, standardisation and continuous improvement across IT operations You'll work closely with Sales, Service Delivery, Project Management and senior stakeholders to ensure solutions are technically robust, commercially viable and deliverable. Projects will cover areas including Microsoft 365, Azure and cloud migrations … environment Proven experience managing technical support teams within an MSP Experience overseeing both BAU support operations and technical project delivery Strong understanding of service management, SLAs, KPIs and escalation processes Demonstrable experience improving processes, team performance and customer satisfaction Strong leadership, communication and stakeholder management skills Commercial ...