CX Transformation Specialist - Product & Experience
- Hiring Organisation
- Capco
- Location
- London, UK
- Employment Type
- Full-time
help shape the future of customer experience across financial services. What You'll Do Lead or support CX transformation engagements across banking, insurance, wealth management, capital markets, and payments. Design customer strategies, service propositions, go-to-market approaches and future-state operating models that improve customer and business outcomes. … deliver customer-centric solutions. Support the implementation of digital, CRM and AI-enabled customer capabilities that improve customer engagement and operational effectiveness. Facilitate workshops, stakeholder interviews and co-creation sessions to align teams around customer outcomes and transformation priorities. Contribute to proposals, thought leadership, proposition development and business development ...