Technical Customer Service Specialist (English & German speaker) Job ID: Amazon Web Services EMEA SARL (Irish Branch) Job summary The AWS Customer Service team provides support to a wide range of external customers helping them understand the benefits and capabilities of the AWS's Cloud Computing Services. This team focuses on assisting customers with account and billing related inquiries … and interfaces with internal Amazon organizations to provide the perspective of the Voice of the Customer. As a Technical Customer Service Representative, you'll engage with Enterprise level customers, providing training, support and analysis for their billing and account concerns. You will work with the other members of the AWS Enterprise team including Technical Account Managers, Sales and … customer accounts and billing statements Providing prompt, efficient, detailed, customer-oriented service to Enterprise customers Building close relationships with your customers to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS Driving projects that improve customer interactions with AWS account and billing information Actively seeking solutions to customer needs, communicating More ❯
Europe, backed by tier-1 VCs like Accel , First Round , & Point Nine . Welcome to Spend Control 2.0 - built for tougher times. The Role We're looking for a Technical Solutions Consultant to join our high-performance team. As a Technical Solutions Consultant, you'll be the critical bridge between Product and Customer teams. You'll align Omnea … s platform with customer needs, dive deep into technical configurations, troubleshoot complex integration challenges, and help shape the future of procurement. You'll work directly with some of the world's leading tech companies (like Spotify, TeamViewer, McAfee, Pleo, and more), helping them unlock the full potential of Omnea. This is a unique opportunity to join Omnea at a … customers and product. What You Can Expect Be part of the "SWAT Team" for complex solutions at Omnea. You'll help the Customer team accurately digest customer requirements, overcome technical barriers, refine complex configurations, and tackle integration challenges to ensure a seamless Omnea implementation. You'll also assist the Commercial team by rapidly creating solutions for sophisticated demos. Serve More ❯
with specific PAS platforms (Eclipse Broking, Applied Epic, SaaS solutions) is highly desirable. Familiarity with insurance products and their configuration within a PAS. Proficiency in troubleshooting and resolving complex technical issues. Experience with system integrations (APIs, web services, batch processes), as PAS often integrates with many other core insurance systems (CRM, Claims, Billing, Data Warehouses). Understanding of SaaS … platforms. Broad understanding of security principles and high-level understanding of secure development practices. Good understanding of end-to-end business processes within a relevant domain Excellent verbal and technical communication skills, with the ability to effectively communicate with technical and non-technical colleagues at all levels. Understanding and experience working within the ITIL Service Delivery framework. … Technical skills: Cloud Platforms and SaaS/PaaS solutions Application configuration PAS Data Model API Management Policy Administration System configuration Mimecast Performance Testing Patch management, Group policy management Understanding of: Security (All disciplines) Data & Reporting (Desirable) Policy Administration Systems (Insurance) Microsoft & Google products SaaS licensing & Commercials More ❯
with specific PAS platforms (Eclipse Broking, Applied Epic, SaaS solutions) is highly desirable. Familiarity with insurance products and their configuration within a PAS. Proficiency in troubleshooting and resolving complex technical issues. Experience with system integrations (APIs, web services, batch processes), as PAS often integrates with many other core insurance systems (CRM, Claims, Billing, Data Warehouses). Understanding of SaaS … platforms. Broad understanding of security principles and high-level understanding of secure development practices. Good understanding of end-to-end business processes within a relevant domain Excellent verbal and technical communication skills, with the ability to effectively communicate with technical and non-technical colleagues at all levels. Understanding and experience working within the ITIL Service Delivery framework. … Technical skills: Cloud Platforms and SaaS/PaaS solutions Application configuration PAS Data Model API Management Policy Administration System configuration Mimecast Performance Testing Patch management, Group policy management Understanding of: Security (All disciplines) Data & Reporting (Desirable) Policy Administration Systems (Insurance) Microsoft & Google products SaaS licensing & Commercials More ❯
or develop in this role: The ability to demonstrate a keenness for the work Aid in the continual improvement of our platform Provide clear verbal and written communication of technical topics to technical and non-technical customers. Willingness to see through support scenarios to the end Desire to expand knowledge across a wide portfolio of services, platforms More ❯
Automation Engineer to join a UK leading logistics company. Lead Controls Automation Engineer will be joining an innovative market leader within the industry who can offer unlimited progression and technical development. The Lead Controls Automation Engineer will be working within a fully automated facility and will receive industry leading training on an ongoing basis. With a solid structure in More ❯
to join our team and help us push boundaries. About the Role We are seeking a curious, proactive, and technically minded individual to join our team as a Graduate Technical Support Specialist. In this versatile role, youll play a key part in ensuring customer success - from providing technical support, to testing product releases and contributing to our AI … product development lifecycle and will be supported in working toward Salesforce certifications to enhance your skills and career progression. Key Responsibilities Customer Support Provide Level 1 and Level 2 technical support to customers and prospects, ensuring timely and effective resolution of queries. Build positive relationships with customers by understanding their needs and delivering an excellent support experience. Contribute to … in-house engineered AI-powered solutions that help optimise the resolution of customer queries. Produce high-quality technical content - written and video - that supports customer success, powers self-service resources, and can be used to help ground AI models. Stay engaged with the latest AI and automation technologies and collaborate with the team to explore their application within support More ❯
their long-term employee retention in high esteem and are motivated to ensure that their employees are constantly being given opportunities to learn and develop. About the Role: Site Technical Support Representative Joining their exciting team covering the South of the UK (both southeast & southwest), you'll take on the role of a Site Technical Support Representative. You More ❯
An international analytics platform offering clients insights into their digital advertising campaigns. Giving a better understanding of ad effectiveness, engagement, and overall consumer attention. As the Technical Ad Operations Specialist you would be responsible for tagging all ad campaigns with their tracking solution. You would carry out data analysis to provide clients with insights into their campaigns performance. More ❯
