media agencies, ad tech, and brand marketing. We're passionate about enabling creativity and building software that makes content creation better, faster, and more efficient. We're seeking a Technical Support Specialist to help our clients and internal teams across all facets of using our Creative Automation Platform. The role sits at the intersection of Customer Success, Product … and Engineering, and handles everything from basic product usage questions to advance technical debugging to identifying client-facing product issues as strategic opportunities for product improvement based on customer feedback. Individuals in this role will become expert level users of the Celtra platform and experts on creativity in advertising by providing support on topics such as creative production, campaign More ❯
often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers. As the Informatics Support Specialist, you will be the first-line support to provide hands-on resource to deliver complex configuration, integration, customer, and internal training mainly focused on troubleshooting services for AlinIQ products. … training and supporting one or more laboratory information systems mentioned above is highly desirable Able to execute assigned tasks satisfactorily with a high degree of commitment and quality, independently Technical proficiency with general business applications such as MS Office, MS Project Strong verbal and written communication skills with excellent customer facing capabilities Attention to detail and a concern for More ❯
often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers. As the Informatics Support Specialist, you will be the first-line support to provide hands-on resource to deliver complex configuration, integration, customer, and internal training mainly focused on troubleshooting services for AlinIQ products. … training and supporting one or more laboratory information systems mentioned above is highly desirable Able to execute assigned tasks satisfactorily with a high degree of commitment and quality, independently Technical proficiency with general business applications such as MS Office, MS Project Strong verbal and written communication skills with excellent customer facing capabilities Attention to detail and a concern for More ❯
Job Title: Technical Product Support Engineer – Access Control Systems Job Type: Full-Time My client are a leading manufacturer of innovative access control solutions, providing high-quality security systems to organizations worldwide. They pride themselves on delivering cutting-edge technology and exceptional customer service to ensure their customers' security needs are met. They are currently seeking a highly skilled … and motivated engineering graduates to join their team as a Technical Product Support Engineer. Job Overview: As a Technical Product Support Engineer, you will be responsible for providing expert support to their customers, ensuring that their access control systems are installed, configured, and maintained effectively. You will be the go-to person for troubleshooting, issue resolution, and providing … detailed technical advice to customers. This is a fantastic opportunity for someone with a passion for technology and customer service. Technical Product Support has three primary responsibilities: 1. Taking ownership of customer issues reported and seeing these through to resolution 2. Researching, diagnosing, troubleshooting and identifying solutions to resolve product issues 3. Following standard procedures for proper escalation More ❯
Technical Customer Service Specialist (English & German speaker) Job ID: Amazon Web Services EMEA SARL (Irish Branch) Job summary The AWS Customer Service team provides support to a wide range of external customers helping them understand the benefits and capabilities of the AWS's Cloud Computing Services. This team focuses on assisting customers with account and billing related inquiries … and interfaces with internal Amazon organizations to provide the perspective of the Voice of the Customer. As a Technical Customer Service Representative, you'll engage with Enterprise level customers, providing training, support and analysis for their billing and account concerns. You will work with the other members of the AWS Enterprise team including Technical Account Managers, Sales and … customer accounts and billing statements Providing prompt, efficient, detailed, customer-oriented service to Enterprise customers Building close relationships with your customers to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS Driving projects that improve customer interactions with AWS account and billing information Actively seeking solutions to customer needs, communicating More ❯
with specific PAS platforms (Eclipse Broking, Applied Epic, SaaS solutions) is highly desirable. Familiarity with insurance products and their configuration within a PAS. Proficiency in troubleshooting and resolving complex technical issues. Experience with system integrations (APIs, web services, batch processes), as PAS often integrates with many other core insurance systems (CRM, Claims, Billing, Data Warehouses). Understanding of SaaS … platforms. Broad understanding of security principles and high-level understanding of secure development practices. Good understanding of end-to-end business processes within a relevant domain Excellent verbal and technical communication skills, with the ability to effectively communicate with technical and non-technical colleagues at all levels. Understanding and experience working within the ITIL Service Delivery framework. … Technical skills: Cloud Platforms and SaaS/PaaS solutions Application configuration PAS Data Model API Management Policy Administration System configuration Mimecast Performance Testing Patch management, Group policy management Understanding of: Security (All disciplines) Data & Reporting (Desirable) Policy Administration Systems (Insurance) Microsoft & Google products SaaS licensing & Commercials More ❯
with specific PAS platforms (Eclipse Broking, Applied Epic, SaaS solutions) is highly desirable. Familiarity with insurance products and their configuration within a PAS. Proficiency in troubleshooting and resolving complex technical issues. Experience with system integrations (APIs, web services, batch processes), as PAS often integrates with many other core insurance systems (CRM, Claims, Billing, Data Warehouses). Understanding of SaaS … platforms. Broad understanding of security principles and high-level understanding of secure development practices. Good understanding of end-to-end business processes within a relevant domain Excellent verbal and technical communication skills, with the ability to effectively communicate with technical and non-technical colleagues at all levels. Understanding and experience working within the ITIL Service Delivery framework. … Technical skills: Cloud Platforms and SaaS/PaaS solutions Application configuration PAS Data Model API Management Policy Administration System configuration Mimecast Performance Testing Patch management, Group policy management Understanding of: Security (All disciplines) Data & Reporting (Desirable) Policy Administration Systems (Insurance) Microsoft & Google products SaaS licensing & Commercials More ❯
or develop in this role: The ability to demonstrate a keenness for the work Aid in the continual improvement of our platform Provide clear verbal and written communication of technical topics to technical and non-technical customers. Willingness to see through support scenarios to the end Desire to expand knowledge across a wide portfolio of services, platforms More ❯
to join our team and help us push boundaries. About the Role We are seeking a curious, proactive, and technically minded individual to join our team as a Graduate Technical Support Specialist. In this versatile role, youll play a key part in ensuring customer success - from providing technical support, to testing product releases and contributing to our AI … product development lifecycle and will be supported in working toward Salesforce certifications to enhance your skills and career progression. Key Responsibilities Customer Support Provide Level 1 and Level 2 technical support to customers and prospects, ensuring timely and effective resolution of queries. Build positive relationships with customers by understanding their needs and delivering an excellent support experience. Contribute to … in-house engineered AI-powered solutions that help optimise the resolution of customer queries. Produce high-quality technical content - written and video - that supports customer success, powers self-service resources, and can be used to help ground AI models. Stay engaged with the latest AI and automation technologies and collaborate with the team to explore their application within support More ❯
An international analytics platform offering clients insights into their digital advertising campaigns. Giving a better understanding of ad effectiveness, engagement, and overall consumer attention. As the Technical Ad Operations Specialist you would be responsible for tagging all ad campaigns with their tracking solution. You would carry out data analysis to provide clients with insights into their campaigns performance. More ❯
